Uber releases the results of its operations over the first weekend after the launch. Service became available to residents and guests of Astana on June 10, 2016. As a gift celebrating Astana the first weekend after the was free for all the riders.

The demand for rides over the “free weekend” exceeded all expectations: the number of people who wanted to use the service in the city exceeded several times the number of spectators of “Astana Opera” at full occupancy.

Infographics below shows the growth in the number of Uber users in Astana before, during and after the launch.

 

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At the same time Uber managed the increased demand successfully: the ETA in the city over the period since the launch till June 14 inclusive was only 4.7 minutes. In this respect Astana launch stands out in comparison to other cities. In Minsk, for example, the service took several months to bring the ETA to 5 minutes with 8-9 minutes average waiting time at launch.

Astana residents and city guests who took advantage of Uber free weekend, appreciated the high quality of service. Average rating of Uber partner drivers was estimated at 4.93, with the vast majority of riders rating their drivers 5.

“We are pleased that the capital embraced the new service so quickly. The results of last weekend confirm this – we were able to meet the phenomenal demand for rides by residents and visitors of Astana. Quality is a top priority for us, and we appreciate the average ETA and partner rating that the system demonstrated under a heavy load. In order to support the growing demand and develop the service further, we will do everything possible to add more partner drivers on the platform shortly”, said Alex Stakh, Uber general manager for CIS region.