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Helping to build the future of Uber Eats
Whether you’re delivering a midweek ramen or solving a late night grocery emergency, you’re helping connect the community with what they need. And you know the day-to-day of delivering with Uber Eats better than anyone.
Which is why this year, together with RPS Group, we launched the first Uber Eats Advisory Forums in New Zealand, bringing together passionate delivery people to help shape the future of Uber Eats.
In 2023, there were two forums, in which the delivery people advisors had an opportunity to give feedback, share their ideas for solutions and advocate for the interests of their fellow delivery people. Advisors help shape the topics discussed, to make sure we’re focusing on the things that matter most to you.
Meet your Advisors for 2023-2024
Advisors have been selected by RPS Group from over 350 submissions to represent the diverse voices of the delivery people earning on the Uber Eats platform.
Marie Opinion
“I want to represent the Uber Eats women delivery group because I'm noting more female delivery people and I want to share my feedback on how to better Uber Eats, especially in regards to health and safety and protection for all.”
Mostafa Hadidi
“I have some first hand experience with challenges, frustrations, joys and opportunities that I can turn into inputs and share with other Delivery People and hopefully this can convene into bolder, better ideas to improve the Uber Eats platform.”
Minnie Simeki
“I’d love to help Uber Eats build the number one platform for delivering food and building a really good community for all those involved”
Vinay Kumar
“The best thing I like about Uber Eats is bringing a smile to the face of the customer.”
Vineula Ahokava
“Connection is number one with your community”
Ian MacDonald
“The most important thing about being on the road is having fun, enjoying yourself and really connecting with the people that you visit and making sure everybody is happy”
Debra Manase
“My goals are to work for a well-known platform, to help improve it and to become an Advisor to represent the other [Delivery People] in our community.”
Dean Riddell
“I think I can most help on the Advisory [Forum] as I’ve got lots of ideas and I think there are so many things we could do better.”
Stephen Davis
“I’ve got a lot to offer that I think can help to move us all forward and be positive for my colleagues, the stores and Uber [Eats].”
Raymond Lum
“My favourite part of the delivery is meeting different people and delivering the food for hungry clientele”
Ans Jose
“I want to be part of the Advisory Forum because I want to give my experience and ideas to new Delivery People and to Uber Eats.”
Qais Qasim
“One of my favourite parts of delivering is to communicate with people and with the stores and I also like to drive."
2023 Uber Eats Advisory Forum 1
In partnership with RPS Group, Uber Eats held the first bi-annual delivery person Advisory Forum with 14 delivery person Advisors from across New Zealand in February. For this forum, the topics discussed were Earnings and Earner Model Preferences.
For most Advisors, their key takeaways from the session were that Uber Eats is continuing to make improvements, is interested in feedback from delivery people and that delivery people are valued.
During the day-long session, Advisors provided context and real-life examples on:
- The cost of delivering and the impacts of longer deliveries and wait times on their bottom line
- Inconsistencies in merchant behaviour and operations impacting the pickup experience
- Quest promotion achievability and consistency week to week and between delivery people
2023 Uber Eats Advisory Forum 2
In September this year, we held our second advisory forum in Auckland with delivery people advisors from across New Zealand to discuss ‘Uber Eats Pro, Partnership & Recognition’ and ‘New Trip Types’.
During the day-long discussion, Advisors provided in-depth insights on:
- The value of the current Pro partnerships, and how Uber might expand the program to offer more discounts in areas like vehicle maintenance and to more delivery people especially those on bicycle/e-bikes and motorbike/scooters
- How Uber might better recognise delivery people at key trip milestones
- The opportunities and concerns that new trip types created
The session emphasized the importance of open communication and feedback to address these concerns.
Contribute to the Conversation
Book time with an Advisor through Open Hours
As we are preparing for the third forum in 2024, stay tuned for future communications for Open Hours.
These are fifteen minute, one-on-one feedback sessions with delivery people like you, to help them best understand the challenges you face and advocate for solutions.
'Have Your Say' Survey
As a delivery person, you have unique experiences and insights which can help to shape the future of Uber Eats.
Before each forum, we will invite delivery people to share their thoughts and constructive solutions on the topics chosen by advisors through the Have Your Say Survey. Advisors will have access to all comments to help them best represent you and others at the forums.
Hear what they have to say
Mostafa
“I do appreciate this forum for a number of reasons, firstly because it finally gets that feeling that Uber Eats is not just an app with a bunch of people sitting in let’s say a corporate office.
It gives that human interaction with delivery people and the organisation, corporate, managers so that gap is getting filled now and that’s great.“
Vinay
“In the last 5 years there is a gap between us and the company so somehow we have sort of problems and good things to discuss and make improvement from the company but now I think the forum is a good way to explain ourselves and explain our problems."
Sergei
“I think I can bring something profitable for uber eats to help the system makes even better and to achieve maybe other goals for delivery people.”
Subodh
"We're facing problems while delivering sometimes and through this advisory forum we are discussing some sort of things and we will achieve those things.”
Vineula
"Make difference not only in customers but also with restaurant. I think its about working together towards and something to achieve more."
Steve
"This forum is valuable because it brings real drivers that are with everyone else and liaises them with the stuff that are able to change things so together we can actually improve things and move forward together."
Ans
“As advisor I believe that I can bring some small small issues in smaller cities again notify here and I can give my experience to the new drivers also.”
Ian
"Encourage other drivers and to help establish a better community."
Marie
"Avenue to share our personal experiences driving and delivering and also to translate that in regards to like sharing best practices and passing our valuable feedback to Uber Eats people, so then they can do actions on some issues raised to better the platform.”
Qais
“One of my favourite parts of delivering is to communicate with people and with the stores and I also like to drive. The reason why i started Uber Eats is because I was studying and I wanted to work as well so the best option for me was Uber Eats.”
Debra
“I think this forum is very important to represent our other drivers out there.”
Dean
“There is so much knowledge we can share.”
Raymond
“This forum is very valuable to get our ideas and feedback to the company and to even help the merchants and customers and clients.”
Minnie
"Make it the number one platform for delivery.”
Frequently asked questions
- How were Advisors selected?
RPS Group randomly selected Advisers as a representative sample from the 350 applicants to reflect our diverse community of delivery people in New Zealand.
- How can I participate?
Before each forum, we will invite Delivery People to share their thoughts and constructive solutions on the topics chosen by Advisers through the Have Your Say Survey.
Advisers will have access to all comments to help them best represent you and others at the forums.
You will also be sent a survey via email ahead of the forum covering the chosen topic.
- Can I become an Advisor?
The current group of Advisors will fulfil their advisory role until at least the end of 2024. In the future, new Advisors may be selected. More information will become available on this page closer to that time.
- What does being an Advisor involve?
Twice a year, Advisers meet at forum meetings to give feedback, share their ideas for solutions and advocate for the interests of their fellow delivery people.
Advisers complete preparation work ahead of each forum meeting, and engage with the delivery person community so they can best represent them.
Advisers will be consulted and updated on improvements and innovations made as a result of the forums.
- Are Advisors paid?
Advisors will receive payment in the form of a gift card or otherwise from RPS Group as a thank you for their time and effort in preparing for and participating in the forums and other advisory activities.
The Uber Advisory Forums are facilitated by RPS Group.
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