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Safety and respect for all

Uber's Community Guidelines  


‌Our‌ ‌guidelines‌ ‌were‌ ‌developed‌ ‌to‌ ‌help‌ ‌make‌ ‌every‌ ‌experience‌ ‌feel‌ ‌safe,‌ ‌respectful‌ ‌and‌ ‌positive.‌

Everyone‌ ‌who‌ ‌signs‌ ‌up‌ ‌for‌ ‌an‌ ‌Uber‌ ‌account‌ ‌across‌ ‌all‌ ‌of‌ ‌our‌ ‌apps,‌ ‌including‌ ‌but‌ ‌not‌ ‌limited‌ ‌to‌ ‌driver‌ ‌and‌ ‌delivery‌ ‌partners,‌ ‌riders,‌ ‌Uber‌ ‌Eats‌ ‌users,‌ ‌merchants‌ ‌and‌ ‌JUMP‌ ‌users,‌ ‌is‌ ‌expected‌ ‌to‌ ‌follow‌ ‌the‌ ‌guidelines.‌ ‌They‌ ‌also‌ ‌apply‌ ‌to‌ ‌interactions‌ ‌with‌ ‌Uber‌ ‌employees‌ ‌and‌ ‌contractors‌ ‌at‌ ‌Greenlight‌ ‌Hubs,‌ ‌through‌ ‌online‌ ‌systems‌ ‌or‌ ‌over‌ ‌the‌ ‌phone.‌

Additional guidelines for Uber Eats

In addition to following all of Uber’s Community Guidelines, see our standards for Uber Eats orders and deliveries.

The power of your choices

Millions of people have great experiences with Uber every day. These positive interactions help define who we are. Thank you for choosing to help make Uber a safe and welcoming community.

Your feedback matters

‌If‌ ‌something‌ ‌happens,‌ ‌whether‌ ‌it’s‌ ‌good‌ ‌or‌ ‌bad,‌ ‌we‌ ‌make‌ ‌it‌ ‌easy‌ ‌for‌ ‌you‌ ‌to‌ ‌tell‌ ‌us.‌ ‌Our‌ ‌team‌ ‌is‌ ‌continuously‌ ‌improving‌ ‌our‌ ‌standards,‌ ‌and‌ ‌your‌ ‌feedback‌ ‌is‌ ‌important‌ ‌so‌ ‌that‌ ‌we‌ ‌can‌ ‌take‌ ‌appropriate‌ ‌action‌ ‌and‌ ‌to‌ ‌keep‌ ‌our‌ ‌standards‌ ‌relevant‌ ‌as‌ ‌our‌ ‌technology‌ ‌evolves.‌

This‌ ‌page‌ ‌is‌ ‌meant‌ ‌as‌ ‌a‌ ‌resource‌ ‌to‌ ‌summarise‌ ‌Uber’s‌ ‌Community‌ ‌Guidelines.‌

‌To‌ ‌read‌ ‌our Community‌ ‌Guidelines‌ ‌in‌ ‌detail,‌ ‌go‌ ‌here.‌ ‌ Riders‌ ‌and‌ ‌Uber‌ ‌Eats‌ ‌users‌ ‌can‌ ‌access‌ ‌terms‌ ‌of‌ ‌use‌ ‌for‌‌ ‌Uber‌ ‌and‌ ‌Uber‌ ‌Eats‌ ‌for‌ ‌Australia‌ ‌here and‌ ‌for‌ ‌New‌ ‌Zealand‌ ‌here.‌ ‌Partners‌ ‌can‌ ‌access‌ ‌their‌ ‌legal‌ ‌agreement‌ ‌with‌ ‌Uber‌ ‌here.‌