Driving safety forward
Your safety is our highest priority. We're always working to reduce incidents and set new standards, so you can stay connected and protected every time you ride with us. Because safety never takes a break.
Safety Toolkit
Visit the in-app Safety Centre to find out what we’re doing to help keep you safe. Just tap the shield icon next time you take a trip.
Emergency assistance
Get help quickly. Call local emergency services straight from the app, wherever you are.
RideCheck
By using sensors and GPS data, RideCheck can help spot if a trip has an unexpected long stop. If that happens, we’ll check in with you and offer ways to get help.
24/7 Customer Support
Whether you’ve got a quick question or need to report an incident, it’s easy to get the help you need. Access 24/7 support directly through the app, whenever you need it.
Share My Trip
Let your loved ones know where you are. Pick your Trusted Contacts in the app and set reminders to share your trip details with them.
2-way Ratings
Your feedback matters. The two-way rating system keeps the Uber experience enjoyable and helps keep riders and drivers safe. Consistently low ratings can lead to suspension or deactivation.
GPS tracking
All Uber trips are tracked by GPS from start to finish, so you can follow your trip and see exactly where you’re going.
Anonymous communications
You can call or text the driver through the app from your device using phone number anonymisation technology, so you can share essential trip details without giving out personal information.
Driver Profile
Get to know your driver before you hop in their car. You can see their rating, how many trips they've completed, how long they've been driving, compliments from previous riders, and more.
On Trip Reporting
If you feel unsafe during a trip, you can report it to Uber straight away and discreetly. Someone from our Safety Team will get in touch within 24 hours to follow up on your report.
Verify Your Ride
An optional feature to receive a 4-digit PIN that you give to your driver verbally to help make sure you’re getting into the right vehicle. The driver can only start the trip in the app with the correct PIN.
Emergency Contacts
Create an emergency contact list in the Uber app. If there’s a serious incident and support can’t get in touch with you, they’ll contact your Emergency Contact.
Guest Rides
Request rides on behalf of a guest by entering the person's name and trip details directly in the Uber app. Once the trip is accepted, the app will display the guest's trip details to the driver for greater transparency.
Advanced Privacy
Take greater control of your data by heading to Uber’s Privacy Centre to understand and manage your data, and adjust your privacy settings.
Drivers must pass several checks
All potential driver-partners must complete a criminal background check before being approved to accept ride requests through the Uber app.
Note: Onboarding requirements are different for Uber Commute users – see here for more details.
Driver Hour Limits
To help make roads safer for everyone, Uber automatically logs drivers out of the app when they reach the consecutive driving hours limit. They must then take a decent break before they can drive again.
Speed Limit Warnings
The Speed Limit Alerts feature flashes visual reminders to help drivers stick to a safe speed.
Vehicle Inspection
To drive on the Uber platform, every vehicle must pass an independent annual inspection to confirm it's safe to drive.
Your safety drives us
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Insurance on every trip
Uber partners with top insurance providers to help keep you protected if anything happens.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1
Match the licence plate number.
Step 2
Match the car make and model.
Step 3
Check the driver’s photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organisations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organisations like the Red Cross to support relief efforts on the ground.
More about safety
*Certain requirements and features vary by region and may be unavailable.
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