Uber Pro Terms and Conditions

1. About Uber Pro

These terms apply to your participation in Uber Pro in New Zealand.

Uber Pro is provided by Rasier New Zealand Limited (New Zealand company number 7056276) and its affiliates (Uber, we, us).

Uber Pro allows eligible Driver Partners to earn points, access tiers and receive benefits, offers and other rewards (Rewards).

Participation in Uber Pro is optional. These terms supplement your agreement governing access to the Uber Driver App (Services Agreement). If these terms conflict with the Services Agreement specifically in relation to Uber Pro, these terms apply to that conflict.

2. Eligibility and participation

You may participate in Uber Pro if you:

• live in New Zealand;
• have an active and valid Driver Partner account;
• continue to meet the requirements applying to your account and use of the Uber Driver App; and
• meet any additional eligibility requirements shown in the Uber Driver App.

You cannot transfer or share your Uber Pro account, points, tier or Rewards.

We may offer different Uber Pro features to different Driver Partners based on location, account type, eligibility, participation in a trial or other reasonable operational considerations.

You can opt out of Uber Pro at any time by contacting Uber Support. If you opt out:

• your participation will end;
• unused points and unredeemed Rewards may be forfeited; and
• you will lose access to your Uber Pro tier and features.

You may participate again if Uber Pro remains available and you meet the eligibility requirements.

3. How Uber Pro works

3.1 Uber Pro Details

Current information about Uber Pro will be made available in the Uber Driver App, on an Uber website or through another channel notified by Uber (Uber Pro Details).

The Uber Pro Details may include:

• how and when points are earned;
• point expiry and reset dates;
• earning periods;
• tier and progression requirements;
• quality, rating, cancellation-rate or other eligibility requirements;
• available Rewards;
• participating locations;
• limits, exclusions and redemption requirements; and
• trial or promotional arrangements.

Uber may provide this information through one or more of these channels and does not need to publish it in every channel. 

The Uber Pro Details form part of these terms. If they conflict with these terms, these terms apply.

Additional terms applying to a particular Reward also apply to your use of that Reward.

3.2 Uber Pro Periods

Uber Pro operates in the following fixed three-month periods:

1. 1 August to 31 October;
2. 1 November to 31 January;
3. 1 February to 30 April; and
4. 1 May to 31 July,

each an Uber Pro Period.

Points are allocated to the Uber Pro Period in which Uber processes them. This may differ from when the relevant trip or activity occurred. 

Points do not carry over. Your points balance will reset at the end of each Uber Pro Period. 

3.3 Earning points

You may earn points for eligible trips and other activities described in the Uber Pro Details. Points are used only to determine your Uber Pro tier. 

The number of points available may vary by trip, time, location, product or other applicable criteria.

Points:

• have no cash or monetary value and cannot be sold, transferred or exchanged for cash;
• do not represent property or a stored-value balance; and
• may be corrected, withheld or removed if awarded in error or connected with fraud, misuse, a refunded trip or a breach of these terms.

Any resulting tier or Reward may also be corrected or withdrawn.

Points will usually appear shortly after the relevant activity. Delays may occur because of technical or processing issues.

You should notify Uber Support promptly if you believe your points balance is incorrect.

3.4 Uber Pro tiers

Uber Pro may include different tiers. Your tier will be determined using the requirements in the Uber Pro Details. These may include:

• points earned;
• Driver Rating;
• Cancellation Rate;
• safety or compliance metrics;
• account standing; and
• other quality or participation requirements.

Different requirements may apply to achieving and retaining a tier.

Your tier may move up or down when your points or other eligibility metrics change. A higher tier and its associated Rewards are not permanent or guaranteed.

Uber will calculate points, quality metrics, tier status and eligibility using its systems and records. Calculation methods and measurement periods may be included in the Uber Pro Details.

If you believe a points calculation is incorrect, you may ask Uber Support to review it. Uber will act reasonably when making or reviewing these determinations.

4. Rewards

Available Rewards and their eligibility requirements will be included in the Uber Pro Details.

Rewards may:

• differ by tier, person and location;
• be subject to availability, limits and expiry dates;
• be subject to additional requirements, such as Acceptance Rate;
• require activation, registration or redemption;
• be provided by Uber or a third party;
• be subject to additional terms; and
• be changed, substituted or withdrawn in accordance with section 6.

Unless stated otherwise:

• Rewards have no cash value;
• Rewards cannot be transferred or exchanged;
• you must remain eligible when using or redeeming a Reward;
• access to a Reward does not guarantee any trip, earnings, saving, service level or other outcome; and
• you are responsible for any tax consequences arising from a Reward.

Third-party Rewards are provided by the relevant third party. Uber is not responsible for that third party’s products, services or acts, except to the extent required by law.

If a Reward is provided or redeemed in error, we may cancel, reverse or correct it where reasonably practicable. This does not affect any rights you have under applicable law.

5. Trials, promotions and staged rollouts

We may offer trials, promotions or experimental Uber Pro features to selected Driver Partners.

These may:

• be available only to selected participants or locations;
• provide temporary access to a tier or Reward;
• have different eligibility requirements;
• operate for a limited time;
• be changed or ended during testing where reasonably necessary; and
• not become a permanent part of Uber Pro.

Participation in a trial does not guarantee ongoing access to the relevant tier, feature or Reward.

We may introduce Uber Pro features or changes in stages. Different versions, features or requirements may apply to different participants or locations during a rollout or transition.

The version shown or otherwise made available to you through the Uber Pro Details applies to you. We may apply reasonable transitional arrangements when introducing, changing or ending a feature.

6. Changes to Uber Pro

We may change Uber Pro, these terms or the Uber Pro Details. This includes changing:

• how points are earned, calculated or processed;
• point rates and peak periods;
• tier structures and eligibility requirements;
• quality requirements;
• Rewards and participating partners;
• participating locations; and
• any Uber Pro feature or process.

We may make a change without prior notice if it is not reasonably expected to have a material detrimental effect on participants. If a change is reasonably expected to have a material detrimental effect, we will provide at least 14 days’ notice.

We may make an immediate change where reasonably necessary to:

• comply with law or a regulatory requirement;
• address fraud, misuse, safety or security risks;
• correct a material error;
• respond to an urgent technical or operational issue; or
• address the withdrawal or urgent change of a third-party Reward.

If you do not agree with a change, you may opt out of Uber Pro.

7. Protecting Uber Pro

You must not:

• manipulate or attempt to manipulate points, tiers or Rewards;
• create or use multiple accounts;
• transfer or sell Uber Pro benefits;
• provide false or misleading information;
• misuse the Uber Driver App or a Reward; or
• participate fraudulently or in breach of these terms.

We may investigate suspected misuse. While investigating, we may temporarily restrict points, Rewards or access to Uber Pro.

If we reasonably determine that misuse occurred, we may:

• correct or remove points;
• withdraw Rewards;
• adjust your tier;
• suspend or end your participation; or
• take other appropriate action.

8. Suspension and ending participation

We may suspend or end your participation in Uber Pro if:

• you are no longer eligible;
• your Driver Partner account is suspended or deactivated;
• you breach these terms;
• we reasonably suspect fraud or misuse;
• suspension is reasonably necessary to protect Uber Pro, Uber, users or third parties; or
• we are required to do so by law.

We may also suspend or discontinue all or part of Uber Pro by giving at least 14 days’ notice.

When your participation ends:

• you will lose access to your Uber Pro tier and associated Rewards;
• you will lose your current points balance; and
• Rewards already redeemed will remain subject to their applicable terms.

9. Availability

Uber Pro relies on technology and third parties. It may occasionally be delayed, inaccurate or unavailable. 

We do not guarantee uninterrupted access to Uber Pro or the availability of any particular tier, Reward, partner, trip or feature.

We will use reasonable efforts to correct material errors after becoming aware of them.

10. Liability and consumer rights

Nothing in these terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded, including under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, where applicable.

To the extent permitted by law, Uber is not responsible for:

• losses caused by events outside Uber’s reasonable control;
• the acts, omissions, products or services of a third-party Reward provider; or
• indirect or consequential loss that was not reasonably foreseeable.

Any limitation in these terms applies only to the extent permitted by law.

11. Privacy

Uber will handle personal information connected with Uber Pro in accordance with Uber’s Privacy Notice.

We may share information with Reward providers where reasonably necessary to provide, administer or verify a Reward, subject to applicable privacy requirements.

12. General

These terms are governed by the laws of New Zealand, excluding its rules on conflicts of laws.

If a dispute arises, either party may notify the other. We will act reasonably and attempt to resolve the dispute through Uber Support and any applicable process under the Services Agreement.

We may give notices about Uber Pro through the Uber Driver App, email, push notification, an Uber website or another reasonable electronic method using the contact details associated with your account.

Uber may transfer its rights or obligations under these terms as part of a corporate restructure, business transfer or transfer to an affiliate. You cannot transfer your participation in Uber Pro.

These terms, the Uber Pro Details and any additional Reward terms set out the terms applying to Uber Pro.

If we do not enforce a provision immediately, that does not waive our right to enforce it later. If part of these terms is unenforceable, the remaining provisions continue to apply.

13. Contact

Questions, complaints and opt-out requests can be submitted through the Help section of the Uber Driver App or at help.uber.com.