Arrange rides for customers, guests and employees
Available globally, Central lets Uber for Business users leverage the largest mobility network in the world to request rides for anyone – even if they don’t have the Uber app.
Great for customers, even better for business
Optimise costs
Save money by paying only for rides taken, and track spending on your dashboard.
Elevate customer experience
Schedule rides for your customers. Request premium rides, or book rides by the hour.
Increase operational efficiency
Schedule recurring rides or easily request the same trip through a centralised dashboard.
Reduce your reliance on loaner cars
Decrease loaner car and shuttle usage, as well as the fees that accompany them.
Monitor rides from a central dashboard
Get visibility on the status of in-progress and upcoming rides in one place.
Take care of your employees
Get your employees where they need to go and maintain visibility into usage.
Here’s how it works
Coordinators arrange a ride
- Create a free account or use your Uber for Business credentials to log in to Central.
- Create a ride, then enter your rider’s phone number and pick-up and drop-off locations.
- Choose your rider’s preferred vehicle type and add any instructions for the driver.
Riders are notified about their ride
4. The rider will receive an SMS confirmation with their ride details and a link to track their trip – no Uber app required.
5. If a rider has the Uber app, they can track trips in-app, access safety features and contact our Customer Support team.
Coordinators can track and manage trips
6. Coordinators can monitor a ride’s progress, message the driver and view any upcoming bookings on their dashboard.
7. After a ride is complete, coordinators can view trip details and costs – and download spend reports – at any time.
Features customisable for your business
One-way or round-trip rides
Arrange a one-way ride, or make it round-trip.
Scheduled rides
Easily schedule rides up to 30 days in advance.
Flexible rides
Let your rider choose the exact time of their ride.
Choice of vehicle types
Available ride options include UberX, Uber Green, UberXL, Uber Black and more.*
Memos and notes to driver
Add an internal memo or a note to the driver with any special instructions.
Seamless billing and reporting
Pull travel data reports and get visibility into spending with monthly statements.
SMS communications
Riders will receive trip details via SMS, including pick-up location, driver name and vehicle details. No Uber app required.
Trip linking
For riders who have the Uber app, trips are automatically linked to their Uber account. Riders won’t be charged for trips requested on their behalf through Central.
Trip tracking
Riders can track their trip live in the Uber app or using a webview map on any web browser.
Rider-driver communication
Riders can contact the driver to coordinate pick-up location.
Language preferences
Coordinators can specify language preference for riders, to make SMS communications easier.
Keep business moving, no matter what industry you’re in
Service and repair rides
Provide a ride home to customers who have dropped off their car for service or repairs at the manufacturer or dealership.
Loaner car substitute
Add a rideshare option to your fleet of loaner cars and shuttles to help reduce wait times and availability issues.
Transportation for a new car
Give employees an arranged ride back to the dealership after they’ve dropped off a new car at a customer’s home.
Parts delivery
Use Central to organise pick up and drop off of specific vehicle parts to complete a repair in a more timely manner.
Rides for truck and rail drivers
Arrange rides for employees in sectors like trucking and rail to help them move between shifts and get to work on time.
Customer rides
Offer customers rides to and from vehicle pick-up if they’re renting trucks.
Item delivery
Use Central to facilitate movement of products, and send packages seamlessly.
Executive transportation options
Arrange rides for executives or VIP clients. Choose from premium ride options like Uber Comfort Electric, Uber Black and more, and add multiple stops to accommodate busy schedules.
Rides for teams
Arrange rides for teams going to client meetings, team dinners and more by requesting UberXL trips on Central.
Guest transportation
Offer a VIP experience to hotel guests by arranging rides to the airport, to tourist attractions and to anywhere else they want to go. You can choose from a variety of ride options, request multiple stops and more.
Rides for hotel staff
Help ensure that hotel employees are able to get to and from work on time by arranging rides for them.
Honda Auto Center of Bellevue saved 47% by switching from shuttle service to Uber.
Arrange and track rides at scale
More offerings from Uber for Business
Frequently asked questions
- How can I communicate with a driver?
Coordinators can directly message a driver by selecting Contact on a trip. Riders who have the app can directly message the driver within their chat feature.
- Do riders need to pay for Central trips?
No, Central trips are paid for by organisations that request these rides, so guest users do not need to pay or tip drivers on their trips.
- What if I need to contact a driver after a trip has finished?
After each trip, you can go to the 'Past rides' section of the dashboard and click on Request Support to auto-populate an email to our Support team. Riders who have the app can contact Support directly within the app.
*The ride options on this page are a sample of products available with Uber and may vary by location. Some might not be available where your employees or customers use the Uber app.
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