Respeta la ley
This section is based on laws and regulations that everyone must follow. For example, using Uber apps to commit or attempt to commit any crime or to violate any other law or regulation is strictly prohibited.
Asientos infantiles
Drivers and riders should comply with local laws when traveling with infants and small children. When riding with children, it’s the rider’s responsibility to provide and fit a suitable car seat unless the law says otherwise.
- Sugerencias para usuarios
When riding with small children, it’s your responsibility to provide and fit a car seat unless the law says otherwise.
- Consejos para socios de la App
When picking up riders traveling with small children, you may need to give them extra time to properly install a car seat before driving off.
Cumple con todas las leyes
You’re responsible for knowing and obeying all applicable laws and regulations at all times when using the Uber apps. This includes airport rules and regulations and the rules of the road, such as speed and traffic laws.
- Tips for drivers and couriers
All relevant licences, permits, and any other legal documents required of drivers and couriers must be up to date. For example, all drivers and couriers using a vehicle are required by law to maintain a valid driver’s licence and insurance. Drivers must also meet the applicable regulatory requirements in your area. We review reports of collisions and traffic offences that may have happened during a trip or delivery. Local rules about parking may limit where you can park your vehicle when picking up orders, making deliveries, waiting for riders to arrive, or dropping off a bike, moped or scooter rented through the Uber apps. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.
- Consejos para usuarios de la app de Uber y de Uber Eats
For everyone’s safety, let your driver or courier handle the driving. Don’t touch the steering wheel, for example, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle. Don't ask a driver or courier to speed or to make illegal stops, dropoffs, or maneuvers.
- Tips for bike, moped and scooter riders
When riding or parking a bike, moped or scooter rented through the Uber apps, be mindful of local laws and regulations; you can check your government or local authority website for applicable rules. Following local rules of the road usually requires you to yield to pedestrians, ride in the direction of traffic, signal if you’re planning to change direction, and come to a complete stop at red lights and stop signs.
Animales de servicio
Drivers must provide rides to anyone with a service animal where legally required to do so, even if a driver has religious objections or a fear of animals.
- Consejos para socios de la App
Knowingly refusing a rider a trip because of their service animal will result in losing access to the Uber apps unless legally permitted.
Drogas y bebidas alcohólicas
Riders should not take open containers of alcohol, or be under the influence of drugs, on a trip.
- Sugerencias para usuarios
Never bring illegal drugs or open containers of alcohol into a car. If you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the car and call your local authorities or emergency services. Once you have left the vehicle, please also report your experience to Uber.
- Tips for drivers and couriers
La ley establece que no puedes conducir un auto ni andar en bicicleta bajo los efectos del alcohol. Está prohibido conducir o andar en bicicleta bajo los efectos del alcohol (por encima de los niveles permitidos), drogas o cualquier otra sustancia que afecte tu capacidad para operar un vehículo de manera segura.
Los usuarios no deben llevar envases abiertos de bebidas alcohólicas ni estar bajo los efectos de las drogas durante un viaje. Si te encuentras con un usuario alborotado o que está bajo los efectos del alcohol, tienes derecho a rechazar el viaje por tu propia seguridad.
- Tips for bike, moped and scooter users
Never ride while under the influence of alcohol beyond the applicable legal limits, drugs, or any other substance that impairs your ability to safely operate a bike, moped or scooter.
Armas de fuego
Riders and their guests, as well as drivers, couriers, and JUMP users, are prohibited from carrying firearms of any kind while using the Uber apps, to the extent permitted by applicable law.
Fraude
Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else's identity (or allowing someone else to assume your identity), for example when signing in or undergoing a security check, isn’t allowed.
Provide accurate information when reporting incidents, creating and accessing your Uber accounts, disputing charges or fees, and requesting credits. Only request fees, charges or refunds that you’re entitled to, and use offers and promos only as intended. Don’t knowingly complete invalid transactions.
Unacceptable activities
Never solicit or accept payment outside the Uber system, unless a rider or Uber Eats user is utilising an option to provide payment by cash facilitated by Uber.
Never harm the business or brand by doing things like using Uber’s trademark or intellectual property without permission.
- Tips for drivers and couriers
Drivers and couriers should only use Uber branded items that are obtained from or condoned by Uber. The use of unauthorised or third-party items—such as lights, placards, signs or similar items bearing Uber’s name or trademark—may confuse riders or Uber Eats users.
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