We all belong to different communities that teach us the importance of treating everyone with respect and looking out for one another. When we created our global Community Guidelines in 2016, we had these common values in mind.
Today we’re refreshing these guidelines to make them simpler and clearer. Since everyone on our platform is expected to follow these guidelines, it’s important to ensure people see and understand them. That’s why we’re taking the following steps:
Ensuring Everyone Gets It
Starting with the U.S. and Canada, Uber riders and partners will see a full screen summary of the Community Guidelines and be asked to confirm that they understand or they may lose access to Uber.
Ratings-based Rider Deactivations
Riders may lose access to Uber if they develop a significantly below average rating. Riders will receive tips on how to improve their ratings, such as encouraging polite behavior, avoiding leaving trash in the vehicle and avoiding requests for drivers to exceed the speed limit. Riders will have several opportunities to improve their rating prior to losing access to the Uber apps.
Respect is a two-way street, and so is accountability. Drivers have long been expected to meet a minimum rating threshold which can vary city to city. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.
These standards are only effective if everyone on our platform understands them. That’s why we’re launching a campaign to educate the entire Uber community about these guidelines. From in app messages and email to signs in Greenlight Hubs, we’ll get the word out to customers and partners.
We want every Uber experience to be a great one. From new safety features, to strengthened driver screening to new policies and cutting edge technology, we will continue putting your safety and comfort at the heart of everything we do. By educating customers and partners about the Community Guidelines, asking them to confirm they understand, and holding everyone accountable, we can help Uber be welcoming and safe for all.
Click here to learn more about Uber’s Community Guidelines.