Last updated: 7 Dec 2015
We are committed to safety for riders and drivers on the Uber platform. As part of that commitment, last December I promised to keep riders and drivers updated on safety enhancements.
I’d like to share some of the details about our latest safety updates:
and driver partners, we have published a new Code of Conduct. Our goal is to enhance safety for everyone on the platform and provide clear guidance to all users about appropriate behavior during Uber rides. Any behavior that creates risks for riders and drivers has no place in the Uber community.
experts, we have created the Uber Quality Assurance program. Off-duty law enforcement and security professionals will audit activity on the platform to ensure that partners are complying with safety standards, including refusing all street hails and acting in accordance with the Code of Conduct. Their reports will help ensure that any issues are dealt with expeditiously.
incidents, we have created Incident Response Teams that are on call worldwide on a 24/7 basis. These are specially trained groups that investigate and respond to serious safety concerns that may occur. The teams are distributed in regions around the globe and are there for those critical moments when a rapid resolution is needed.
We intend to make these and other new features available in the coming months elsewhere. Uber has been laser-focused on hiring additional engineers and product managers dedicated to safety as we pursue technologies like biometric identity verification and safe-driving monitoring.
These initiatives are part of an ongoing process at Uber: With more than a million rides per day in 295 cities and 55 countries, continually improving rider and driver safety is the most critical component of what we do. As always, riding and driving with Uber provides the most accountable form of transportation, with GPS tracking of all rides, two-way feedback and round-the-clock customer service. We continue to welcome ideas from our riders and driver partners for how we can make the platform better, so please feel free to e-mail us at firstname.lastname@example.org.
Head of Global Safety at Uber