My first day at Uber was not typical. Rather than settling into my new workspace and walking the floor to meet my new colleagues, I spent the day calling various state and federal regulators to discuss the 2016 data incident the company had just disclosed.
Our current management team’s decision to disclose the incident was not only the right thing to do, it embodies the principles by which we are running our business today: transparency, integrity, and accountability. An important component of living up to those principles means taking responsibility for past mistakes, learning from them, and moving forward.
So I’m pleased that we’ve reached an agreement with the attorneys general of all 50 states and the District of Columbia to resolve their legal inquiries on this matter.
The commitments we’re making in this agreement are in line with our focus on both physical and digital safety for our customers, as exemplified by our recent announcement of a host of safety and security improvements and our recent hiring of experts like Ruby Zefo as Chief Privacy Officer and Matt Olsen as Chief Trust & Security Officer.
We know that earning the trust of our customers and the regulators we work with globally is no easy feat. After all, trust is hard to gain and easy to lose. We’ll continue to invest in protections to keep our customers and their data safe and secure, and we’re committed to maintaining a constructive and collaborative relationship with governments around the world.