Uber Pro: reimagined to go the extra mile with you
Every trip you take brings value to riders, to Uber, and to you.
Uber Pro recognizes that. Our rewards program gives you the perks and recognition you deserve, so you can keep moving forward on and off the road.
Rewards for the ones who move the world forward
Built to boost your earnings
Earn more with rewards that reflect the effort you put into providing a great experience for riders.
Built for a better experience
Make every day more manageable with rewards and tools that help you stay in control.
See your path to the next tier at a glance in the new Uber Pro hub. Check your account for market-specific updates.
Here’s how it works
Provide a great service
To qualify for Uber Pro rewards, maintain excellent service by keeping your ratings high, cancellations low, and displaying safe driving.
Earn points
Earn one point for every trip you take. You can get bonus points when you drive during peak hours. The more you drive, the more points you’ll earn.
Reach higher tiers
Your status is based on points earned over the last three months, and the higher your status, the more rewards you get. Requirements may vary by city—see the Driver app for details.
Enjoy rewards at every level
Exclusive rewards built to recognize your everyday effort.
Blue | Gold | Platinum | Diamond | |
|---|---|---|---|---|
Access to Comfort & Reserve trips | ✕ | ✓ | ✓ | ✓ |
Recognition badge in riders' apps | ✕ | ✓ | ✓ | ✓ |
Priority support | ✕ | ✓ | ✓ | ✓ |
Extra destination feature | ✕ | ✕ | ✓ | ✓ |
Points Pass A Points Pass gives you enough points to meet the Platinum or Diamond points requirement in the Uber Pro period you choose to use it. | ✕ | ✕ | ✓ | ✓ |
Airport Queue Priority | ✕ | ✕ | ✕ | ✓ |
Introducing Uber Pro
Uber Pro is a new rewards program that recognizes your commitment and effort, so you can reach your goals—on and off the road.
How is my star rating calculated?
Your overall star rating is an average of individual ratings provided by riders from your past 500 trips.
If you receive a rating of 4 stars or below on a trip for a reason that is out of your control, like a bad GPS route or traffic, the rating will be excluded from your overall rating. See more about ratings here.
Cancellation rate
If you’re a driver with Gold, Platinum, or Diamond status and your cancellation rate rises to between 4.01% and 10%, you won’t be able to reach a higher status by earning more points. You will maintain your current status and have access to your current rewards.
If your cancellation rate rises above 10%, you will lose access to your Gold, Platinum, and Diamond rewards immediately. To earn back your rewards, your cancellation rate must return to 4% or below.
How did I get my tier?
You earn points during fixed 3-month periods. At the start of a 3-month period, your status is determined by the points you earned in the previous 3-month period. At any time, you can move up statuses and unlock more rewards if you earn enough points for the next status and maintain certain criteria.
Do I get points for delivering using the Uber Eats app?
Drivers who also deliver with Uber Eats will earn points for delivery trips. Note that rewards offering views of full trip duration aren’t available on Uber Eats trips.
Delivery people who only deliver using the Uber Eats app aren’t eligible for Uber Pro. They may be eligible for Uber Eats Pro where the program is available. Learn more here.
How to get rewards
Earn points
Drive to earn points. Some trips may earn you more points than others. See more details in the Driver app.
Give great service
In addition to earning points, maintain the following: keep your star rating at 4.85 or above, your cancellation rate at 4% or below, and your acceptance rate at 85% or above to earn Gold, Platinum, and Diamond rewards.
Get rewards
The higher the status you earn, the more rewards you unlock. Your status is determined based on your points and quality ratings over a fixed 3-month period.