2026年8月4日

Rider insights: How NJ Transit’s Access Link Riders’ Choice Pilot redefines mobility freedom

Uber Transit

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NJ TRANSIT’s Access Link Riders’ Choice (ALRC) Pilot 2.0 expands mobility access for its paratransit customers by offering on-demand rides with Uber. This forward-thinking program gives eligible riders up to $20 off on 10 Uber trips per month, to be used for travel to work, appointments, and leisure across five service regions in New Jersey.

與傳統的輔助客運服務（通常需要提前數天預訂，且出行時間限制較為嚴格）不同，新澤西州公共交通局的做法將靈活性和便利性放在首位。這種做法在社區內引起了廣泛迴響。

自2024年推出以來，Access Link Riders’ Choice Pilot 2.0 已透過 Uber 完成超過269,000次行程。* 這個計劃提供即日出行服務，獲得乘客以及其家人和照顧者的熱烈好評。

Now, we’re passing the mic to the voices that matter most. Below, discover firsthand perspectives from ALRC riders and caregivers on how this program transforms daily life and expands what it means to move.

計劃之聲

In an exclusive webinar with Easterseals, a leading disability advocacy organization, Access Link Riders’ Choice participants joined to share their insights. Here’s who joined us that day:

Wanda Williford is a longtime Access Link Riders’ Choice user and paratransit rider since 2017. She is the former president of the National Federation of the Blind and currently serves as an officer with the New Jersey Council of the Blind.

Sharice Frazile is a caregiver and mother to three Access Link riders. She describes the program as “tantamount to a different way of life.”

Woman with glasses and floral top speaking, gesturing with her hand, blurred background.

Sharice Frazile, mother and caregiver to three ALRC riders, speaks during an Easterseals webinar.

影響力，由他們親自分享

打開新機遇，改變人生

“The fact that [NJ Transit] has now offered an on-demand service [through] a rideshare voucher system has…and this is not hyperbolic…changed my life.” - Wanda Williford, ALRC rider

彈性如何賦予力量

“As a mom and a caregiver, that the [Access Link Riders' Choice program with Uber] takes things off my plate. I can be traveling out of the country and still make sure my daughter has a real-time ride. If I forget to [book] a ride with Access Link['s dedicated vehicles], I can schedule an Uber. That is amazing, and takes a lot of angst away.” - Sharice Frazile, caregiver to three ALRC riders

論無障礙交通的創新

“Innovation to me is meeting the rider’s needs where they are and what their expectations are and what they need. And thus far, so far with the Riders' Choice program and the other TNCs that NJ Transit offers, it is a game changer here in New Jersey.” - Wanda Williford, ALRC rider

成為日常生活的一部分

“My daughter expects it when she comes downstairs in the morning. She's like, 'I'm waiting for my Uber.' She already knows she's going to get where she needs to go without a problem.” - Sharice Frazile, caregiver to three ALRC riders

關於為何隨心而行很重要

“Disability is one of those things where we typically don't have spontaneity built into our lives…you call your doctor and they say, 'Well, can you come in today?' I’ve had that situation. Four years ago, I couldn't have [come in without advance notice]. [Now, if] I call my doctor and say, 'Oh, I need an appointment.’ And they say, 'Oh, we have an opening today. Can you come in?' I'm like, 'Yes, I can come in.' I mean, it is such a relief." - Wanda Williford, ALRC rider

隨時隨地，盡享出行自由

“Where before, we needed to schedule days in advance or [stick to] the hour windows and all of these things…the way that the program has [incorporated Uber], again, makes managing [my daughter’s] life, makes managing my two wheelchair users’ lives different in a wonderful way.” - Sharice Frazile, caregiver to three ALRC riders

隨著新澤西交通局不斷創新服務，Wanda 和 Sharice 的故事提醒我們，交通運輸不僅僅是從一點到另一點的移動，更是讓大家能夠自主生活、自由選擇人生的方式。