Uber Guidelines for Third Party Data Requests and Service of Legal Documents
The following guidelines are intended to inform civil litigants and criminal defendants about the legal process for seeking records from Uber Technologies, Inc. and other existing Uber entities, including Postmates, LLC. These are guidelines, and this information may change at any time.
These guidelines apply to non-law enforcement requests. For law enforcement requests, please refer to the Guidelines for Law Enforcement Authorities or use the Law Enforcement Response Team portal.
What is Uber and what records do we have?
Uber is a technology company that has developed apps that connect users (riders and consumers) with third party transportation providers, merchants, drivers and delivery persons, among other things. More details about our services are available here. We store, use, and maintain information as described in our Privacy Notice and our Terms of Use.
Where does Uber accept service of legal documents?
U.S.
We generally require that all legal documents (including summons, complaints and subpoenas) be served on our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity served is properly named (e.g., “Uber Technologies, Inc.” or “Rasier, LLC”), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
European Economic Area (EEA), United Kingdom (UK) and Switzerland (CH)
We generally require that all legal documents in the EEA, UK and CH region be directed to “Uber B.V.”, and be served at the following address: Burgerweeshuispad 301, 1076 HR Amsterdam, The Netherlands. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
Rest of the World
Outside the U.S., EEA, UK and CH regions, documents intended for “Uber Technologies, Inc.” should be served at any of the offices of its registered agent for service in the U.S. whose addresses are listed here.
Depending on your country and the nature of your legal document, you may also be required to serve one or more local Uber subsidiaries that carry on business in your country. In this case, we will usually accept service in accordance with local laws and regulations governing service of legal documents (e.g., rules of civil procedure). If your matter relates to a contract with an Uber entity, the contract may contain terms relating to notice and/or service of documents, and you should follow those terms.
Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
What legal process does Uber require before producing data to private parties?
U.S. Requests
We generally require a valid subpoena issued in accordance with applicable law before we can process private requests for information. We require non-law enforcement subpoenas to be served through our registered agent for service of process. The name and current contact information for the registered agent in each state are available online here.
Our registered agent will accept service only if the entity to whom the request is directed is named correctly (e.g., “Uber Technologies, Inc.” or “Rasier, LLC”), and our agent is authorized to accept service on behalf of that entity. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
European Economic Area (EEA), United Kingdom (UK) and Switzerland (CH)
All requests originating in the EEA, UK and CH regions should be directed to “Uber B.V.” We generally require a valid request issued in accordance with applicable law before we can process private requests for information. We require requests to be served by registered mail to the following address: Burgerweeshuispad 301, 1076 HR Amsterdam, The Netherlands. Our acceptance of legal process does not waive any legal objections we may have and may raise in response to the request.
Rest of the World
Outside the U.S. and the EEA, UK and CH regions, all requests for data should be directed to “Uber Technologies, Inc.” as data controller, and be served at the following address: 1725 3rd St., San Francisco, CA 94158, United States. We generally require a valid and binding order or directive issued in accordance with applicable law before we can process private requests for information. Our acceptance of legal process does not waive any legal objections we may have and may raise in response.
What form of requests does Uber require, and how are requests processed?
We review each subpoena or data request for facial and substantive validity, and will assert appropriate objections to requests that are not facially and substantively valid. Among other things, we require requests to be narrowly tailored and not overly broad, vague, or unduly burdensome. Please also be advised that drivers are not employees of Uber, but rather independent third-parties. Therefore, we do not verify or provide any employment history or personnel files for these individuals.
Before making a request seeking the information of a user of Uber’s technology, you should seek the information directly through the user account. For instance, all active drivers can access earnings statements, tax forms, individual trip data, and all contracts via their Driver Portal, which can be accessed through the Uber Driver app or via the Uber website. Rider and Eater receipts are available in-app and emailed after each trip. All users (including drivers and delivery people) also have access to all information through the Download Your Data tool. If a driver or delivery person no longer has an active Uber account, then they may submit a request for the information through here.
If all other attempts to obtain the information have failed, the following should be included in your request
- A sufficiently narrow/defined time period, and the specific data requested within that time period
- A specific identifying reference such as the email address or phone number associated with a user’s account (i.e., you must uniquely identify a user by more than just a name)
- Your contact information (i.e., name, email address, and phone number)
When we determine that we are required by law to disclose data, we will search for and disclose data that we are reasonably able to locate and retrieve. We require advance notice of a third party’s intention to seek a production order from a court, in accordance with applicable law.
Note: We will not respond to emergency requests received from non-law enforcement officials. Non-law enforcement officials aware of an emergency situation should immediately and directly contact local law enforcement.
Does Uber provide a certificate of authentication or expert testimony?
We may provide a certification from our records custodian but are generally not able to provide in-person or expert witness testimony.