Terms and Conditions for Renewable Passes
These terms and conditions for Renewable Passes govern your purchase and use of a renewable pass, which is (the “Program” or “Renewable Pass”) offered by Uber Eats Kenya Limited (“Uber” or “we”). Participation in the Program is subject to these terms and conditions for Renewable Passes, which are expressly incorporated into and made a part of the General Terms and Conditions (https://www.uber.com/legal/en/document/?name=general-terms-of-use&country=kenya&lang=en), (collectively, the "Renewable Pass Terms"). Capitalized terms not defined in these Renewable Pass Terms will have the meaning set forth in the Terms of Use.
By participating in this Program you are agreeing to these Renewable Pass Terms. If you do not agree to these Renewable Pass Terms, do not participate in the Program.
If you purchase a Renewable Pass: (a) Uber may provide you with discounted delivery services and promotions, and (b) the provision of benefits other than discounted delivery services and promotion, which are intended only as ancillary benefits to promote the Renewable Pass and increase provision of delivery services by Uber (“Pass Benefits”). Uber and/or its affiliates do not provide passenger transportation services, or supply goods. Where ancillary Pass Benefits include such passenger transport services or supply of goods, Uber may provide a promotion on these, provided always such benefits and promotions offered under the Program are offered on an "as available" basis, contingent upon Third Party Providers’ availability to provide the transportation services or goods and other contingencies which may impact availability of some benefits at certain times and places. You may not be able to use your Pass Benefits with all Third Party Providers.
1. How Renewable Passes Work
You may receive an offer in-app or by email for specific monthly renewable benefits and discounts that can be applied on Uber app or Uber Eats app (“Uber App”) purchases (“Offer”). Each Offer will include important details and terms, such as where and when a Renewable Pass may be used, the Pass Benefits, the cost of the Renewable Pass (“Pass Rate”), and the billing interval (“Billing Cycle”). Please refer to your Offer for details before purchasing the Renewable Pass. When you buy a Renewable Pass you agree to have your selected payment method charged every Billing Cycle on a recurring basis, and you agree to these Renewable Pass Terms, as well as the specific terms of the Offer. Offers are limited and subject to change.
2. Duration and Frequency of Charges
When you purchase a Renewable Pass, you authorize Uber and its affiliates to charge the Pass Rate for your first Billing Cycle to your selected payment method on the date of purchase, which will activate your Pass. By default (and with prior notice to the extent required by applicable law), Renewable Passes will automatically renew at the beginning of each Billing Cycle, and you authorize Uber and its affiliates on a continuing basis to automatically charge the Pass Rate to your selected payment method for such Billing Cycle. If you do not want your Renewable Pass to automatically renew, you can cancel your Renewable Pass in accordance with Section 3 of these Renewable Pass Terms. Uber Cash is not accepted as a payment method for auto-renewals. Except where prohibited under applicable law, any charges made pursuant to this clause are non-refundable. The Pass Rate includes value added tax.
If your selected payment method is declined, Uber will prompt you for a new payment method but reserves the right to terminate any unpaid periods in your Renewable Pass with no further charges to you. You agree that Uber may also automatically retry your selected payment method periodically over the course of your billing cycle to help get you back to enjoying the benefits of your Renewable Pass, and you authorize Uber to attempt to charge another payment method in your Uber Wallet in the event your selected payment method has insufficient funds. Uber and/or its parent, subsidiaries and/or affiliates are not responsible for any fees charged by the cardholder's bank including, but not limited to, overdraft fees, insufficient funds fees, interest charges, foreign exchange fees, cross border fees, and other penalties levied by the cardholder's bank. Any charges made to your selected payment method will be done in your local currency.
3. Canceling Your Renewable Pass
You may cancel your Renewable Pass within the Uber App up to 48 hours prior to your next scheduled payment to avoid further charges. To do this, go to the membership section in the Uber App (“Membership Hub”). If you are less than 48 hours prior to your next scheduled payment, contact support to cancel.
If you cancel your Renewable Pass, you will still have access to your Pass Benefits until the end of the current Billing Cycle, except where you have a free trial, in which case your access to your Pass Benefits will end upon cancellation. Except where prohibited under applicable law, all payments are non-refundable and non-transferable, and will not be refunded on a pro-rata basis for any cancellation initiated during a Billing Cycle. Please use help.uber.com to report any unauthorized charges within sixty (60) days. Uber is not responsible for overdraft fees that may be incurred.
4. Pausing Your Renewable Pass
Occasionally, you may want to pause your Renewable Pass. Pausing your Renewable Pass is a great way to take a temporary break and easily resume your Pass Benefits without the hassle of signing up again. You may pause your Renewable Pass for a specific time period (“Paused State”) if you are not on a free trial or a partner-sponsored offer at the time of the pause. When you pause your Renewable Pass, your Paused State will begin once your current Billing Cycle ends. Once your Paused State expires, you will be charged the Pass Rate and your Renewable Pass will automatically renew for the next Billing Cycle. You must pause at least forty eight (48) hours before your billing day to avoid being charged for the next Billing Cycle.
You can pause your Renewable Pass up to four (4) times per calendar year. During the Paused State, you will not be charged the Pass Rate and the Pass Benefits will not apply. You also will not receive any member-specific promotions.
5. Promotions and Offers
Combining Promotions
Unless otherwise specified in the terms and conditions of other promotions offered by Uber or third parties, Uber (in its sole discretion) may permit Pass Benefits to be combined with other promotions. To the extent Uber has permitted Pass Benefits to combine with other promotions, you can view which promotions apply in the checkout screen for an order prior to placing such order.
Geographic Scope of Promotions
Pass Benefits are limited to the country in which you purchase your Renewable Pass (your “Pass Country”). If you travel outside of your Pass Country, your Pass Benefits may not apply to any Uber App purchases made while outside of your Pass Country.
Queued Offers
If you are currently using an offer that applies to your Pass Rate, your next queued offer (if available) will start when your current offer ends, as long as your Renewable Pass has not been terminated or canceled. For offers tied to your payment card, that card must still be valid and on your account when the related offer starts. For offers tied to your employer, you must still be employed by that employer at the time the offer starts.
6. Free Trial
Uber and/or third parties authorized by Uber (“Authorized Partners”) may offer some users a free trial or other promotional subscriptions in relation to a Renewable Pass. Such trials or promotional subscriptions are subject to these Renewable Pass Terms, except as otherwise stated in your Offer. Only one trial or promotional subscription is available per user. Free trial eligibility is determined by Uber at its sole discretion and Uber may limit such eligibility or duration to prevent free trial abuse. Certain limitations may exist with respect to combining a free trial with any other offers. If you have a free trial and you cancel your free trial, your access to Pass Benefits will end upon cancellation.
For some trials or promotional subscriptions, Uber requires you to provide your payment details to start the trial or promotional subscription.
BY PROVIDING SUCH DETAILS YOU AGREE THAT AT THE END OF YOUR APPLICABLE FREE TRIAL OR PROMOTION PERIOD, YOUR RENEWABLE PASS WILL AUTOMATICALLY RENEW AND YOU WILL BE CHARGED THE PASS RATE STATED IN YOUR OFFER AT THE BEGINNING OF EACH BILLING CYCLE UNTIL YOU CANCEL YOUR RENEWABLE PASS. IF YOU DO NOT WANT THIS CHARGE, YOU MUST CANCEL THE APPLICABLE TRIAL OR PROMOTION BEFORE THE END OF THE TRIAL OR PROMOTION IN ACCORDANCE WITH SECTION 3 ABOVE.
Promotional subscriptions for Renewable Pass that are offered or provided by Authorized Partners may be subject to additional terms and conditions, which will be presented at the time of the offer by the Authorized Partner. Depending on the terms of your promotion or offer, the Authorized Partner may manage aspects of your Renewable Pass, including but not limited to, payments and cancellation. Check with the Authorized Partner for additional information.
7. Uber One Credits
One benefit of your Renewable Pass is that you will receive a percentage of what you spend on eligible rides as credits in your Uber Wallet (“Uber One credits”). Uber One credits provided as a benefit in connection with your Renewable Pass shall expire consistent with any applicable expiration date shown in your Membership Hub. The expiration dates shall be determined at Uber's sole discretion.
Any Uber One credits earned in connection with your Renewable Pass shall be calculated as a percentage of the final fare as it appears in your itemized receipt and earned exclusive of any tolls, surcharges, and any other fees (as determined by Uber in its sole discretion). In addition, when Uber One credit is applied, in whole or part, to an eligible ride, Uber One credit will not be earned on the portion of the cost of the ride that is covered by Uber One credit. Uber One credit earned on a particular trip cannot be applied to the same trip.
Upon termination or cancellation of your Renewable Pass, your Uber One credit shall expire at the end of that Billing Cycle.
8. Uber One Students
In Uber’s sole discretion, Uber may offer a category of the Renewable Pass to students (“Uber One Student”). Uber One Student subscriptions may be offered at a discounted price on either a monthly or annual basis to qualifying students who are currently enrolled at an accredited college or university. Potential Uber One Student members must pass the verification requirements and may be required to provide documentation so that Uber may verify their eligibility for the plan. Uber contracts with a third party, SheerID, for verification services. Please see SheerID’s Terms of Services for additional information. Uber One Student members must reverify their eligibility annually. If an Uber One Student member fails reverification, they will be converted to a full priced annual or monthly plan, depending on the type of Uber One Student in which they were previously enrolled (e.g., if you had an Uber One Students monthly plan, you will revert to standard monthly plan). Without notice and in its sole discretion, Uber may add to, or replace, such third party verifier, so long as such replacement does not materially alter the verification process. Uber One Student members may be offered other distinct discounts or promotional offers in Uber’s sole discretion. Similarly, Uber One Student members may be excluded from certain promotional offers, including those offered by third-party partners.
9. Changes to Renewable Passes
Uber reserves the right to modify or stop offering Renewable Pass or change Pass Rates or Pass Benefits=, at any time in its sole discretion. In the event Uber increases the Pass Rate of a Renewable Pass, we will provide you with thirty (30) days prior notice via email before such changes take effect. All changes will be effective upon your next Billing Cycle, but if you do not agree with the price change, you have the right to reject the new Pass Rate and may avoid these charges by canceling your Renewable Pass according to the instructions in Section 3 above.
Uber may terminate your Renewable Pass at our discretion without notice. If that happens, Uber will give you a pro-rated refund based on charges already applied to your current billing period. We will not give any refund for termination related to conduct that we determine, in our sole discretion, violates these Renewable Pass Terms, any applicable law, or involves fraud or misuse of the Renewable Pass. Uber, at its discretion, may terminate your Pass effective at the end of your billing cycle by providing you notice of such termination. If that happens, you will have access to your Pass Benefits until the end of your then-current billing cycle but your Pass will not auto-renew.
10. Changes to Renewable Pass Terms
Uber reserves the right to modify these Renewable Pass Terms. If we make material changes to the Renewable Pass Terms while you have an active Renewable Pass, we will notify you either in the Renewable Pass section of the applicable Uber App and/or via email. Revised Renewable Pass Terms become effective at the beginning of the next Billing Cycle and your continued use of a Renewable Pass constitutes your acceptance of the revised Renewable Pass Terms. If you are not willing to agree to the revisions, you may cancel your Renewable Pass in accordance with Section 3 above.
11. Transfer of Rights
Uber's rights and obligations under the Program may be assigned or transferred by Uber to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.
12. Disclaimer
We provide the Program “as is” and “as available.” The Program may be subject to limitations, delays, and/or other problems inherent to the use of the internet and electronic communications and are not guaranteed to be available or error free at all times.Uber may from time to time request information from you to confirm your identity before renewing your Renewable Pass. Uber may delay your access to Renewable Pass until you comply with this information request. The Program and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. We, our information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. Renewable Passes and these Renewable Pass Terms are provided by Uber and do not modify the contractual relationships among or between the individuals and entities that use Uber’s technology to offer goods or services, and Uber or any Uber affiliates, except as expressly set forth herein. To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission by you or any third party.
13. Contact Us
If you have questions or comments regarding Renewable Passes you may contact us here.