UBER PRO REDEEMABLE TOKENS TERMS AND CONDITIONS
The Uber Pro Redeemable Tokens Program (the “Program”) is brought to you by Uber Technologies, Inc., or its respective subsidiaries, licensees and affiliated companies (collectively, “Uber” or “we”). Participation in the Program is subject to these terms and conditions and your Platform Access Agreement and our Privacy Notice, which are incorporated herein (collectively, the “Program Terms”). By participating in this Program you are agreeing to these Program Terms.
Please note that this Program is currently being offered as a beta program, for a limited time, and only to selected drivers while being tested. This Program is designed to test offering a new way for selected drivers with Uber in the United States to earn certain “Rewards” by redeeming “Tokens,” as an additional offering related to the broader Uber Pro Program.
Uber is a technology company that provides mobile applications for users to arrange and schedule transportation and/or delivery services. Uber is not a provider of transportation services, as such, all Rewards offered under the Program are offered on an "as available" basis, contingent upon requests from riders for transportation services and other contingencies that may impact availability of some rewards at certain times and places.
You understand that all federal, state and local taxes on the Rewards that you redeem are your sole responsibility as the reward recipient. You also understand that Uber may issue an IRS Form 1099 indicating the approximate retail value of certain Rewards to relevant taxing authorities for tax reporting purposes.
ELIGIBILITY
To participate in the Program, you must: (1) reside in the United States, (2) meet all eligibility requirements as set by applicable law and Uber to be a driver, i.e. able to accept rides requests via the Uber App (“Driver”); (3) have a Driver account in active standing; and (4) have received the offer directly from Uber, as the Program is only available to selected participants during its beta phase. All Drivers selected to participate in the Program will be automatically enrolled to begin earning Tokens.
PROGRAM DURATION
Because this Program is in beta phase, this Program is available for a limited time only and is currently scheduled to expire on June 22, 2024. Accordingly, you will be able to earn Tokens between January 22, 2024 to June 22, 2024. You will have until June 22, 2024 to redeem any accumulated Tokens. After June 22, 2024, Tokens will no longer be valid, be able to be redeemed for Rewards, or have any value. You must be eligible to redeem in accordance with the “Requirements to Redeem Rewards” section of the Program Terms at the time of redemption.
HOW TO EARN TOKENS
Through this Program, you will automatically earn Tokens by completing certain “Uber Trips.” You will earn 1 Token for every Uber Trip you complete, including but not limited to the following trip types: UberX, UberX Share, UberXL, Uber Comfort, UberSelect, UberWAV, Uber Connect, UberBlack, UberSUV, Uber Eats, and Uber Direct. Each trip of those trip types will count as 1 Uber Trip for the purposes of this Program.
You may earn additional Token(s) when you complete trips during certain times and/or locations listed in the Uber Pro section of the Uber App under “How to Earn Points”. Uber reserves the right to offer additional Tokens and/or additional Token multipliers to certain Program participants and/or in certain markets, in its sole discretion, subject to the terms specified in the offer, and subject to modification and cessation at any time.
You do not earn any Tokens for taking Uber trips as a rider or for ordering on Uber Eats. Tokens have no cash value. Tokens only may be redeemed for Rewards, to the extent requirements for redemption are met. Tokens may be revoked if an Uber Trip for which Tokens were earned is refunded or if Uber believes, in its sole discretion, that tokens were earned through or in connection with any fraud, abuse of the platform, or in violation of your Platform Access Agreement.
Tokens have no cash value and may be used solely for the redemption of Rewards in accordance with the Program Terms. Tokens will no longer be valid, be able to be redeemed for Rewards, or have any value after the expiration of this Program on June 22, 2024.
REQUIREMENTS TO REDEEM TOKENS
Tokens can be redeemed for certain “Rewards” (defined below). In order for you to be eligible to redeem your Tokens, you must have at the time you redeem the Tokens: (1) at least a 4.85 driver star rating average over the past 500 trips (or all lifetime trips if you have completed less than 500 trips); (2) no greater than a 4% cancellation rate (number of requests you canceled over the last 200 accepted requests received in the last 6 months); and (3) except in California*, an acceptance rate at or above the threshold listed in the “Your Rewards” section in the “How Uber Pro Works” section of the Uber App (calculated taking the number of requests you accepted over the last 200 requests received in the last 6 months), and potentially varying by market (collectively, “Program Standards”).
*Acceptance rate is not part of the Program Standards for Drivers located in California, which means that no minimum acceptance rate is required for redemption of Tokens for Drivers located in California.
Although you will earn Tokens automatically by completing Uber Trips in accordance with the “How To Earn Tokens” section, you will not be eligible to redeem your Tokens unless you meet the Program Standards for your location at the time of the redemption of your Tokens. It may take approximately 72 hours for your cancellation and acceptance rate to refresh. Redemption of Tokens must take place by the current expiration date of the Program (June 22, 2024). After that date, your Tokens will no longer be valid, be able to be redeemed for Rewards, or have any value.
HOW TO VIEW TOKEN BALANCE
You can view your current Tokens balance within the Uber Pro Hub under the Uber Pro Tokens section. Any errors or omissions on transactions posted to your account must be reported within one month by contacting Uber Support via the “Help” section of the Uber App. Failure to supply necessary documentation may result in an inability to award Tokens. For verification, you should retain all receipts and documentation until your Tokens are credited to your account. In the event of an outage of the Uber systems, your Tokens may be delayed in displaying in the Uber Pro Hub.
TOKEN REWARDS
Tokens can be redeemed for the following Rewards if you meet the Program Standards in the “Requirements to Redeem Rewards” section of the Program Terms at the time of redemption.
The number of Tokens necessary to redeem each Reward varies by market. To see the number of Tokens necessary to redeem a reward in your market, please navigate to the “Uber Pro” section in the Uber app and click on “Uber Pro Tokens.”
Rewards are not redeemable for cash and have no cash value. Rewards may also only be available in certain markets and to some Program participants. Rewards may not be exclusive to the Program and may be made available under separate offers and/or terms. All Rewards may be modified or discontinued at any time in Uber’s sole discretion.
Once you redeem Tokens for a specific Reward, that selection is final. Tokens will not be refunded.
Priority Queue Access for One Week
If you redeem your Tokens for this Reward, you will get Priority Queue Access for airport ride requests for one week only. This feature is also available to Diamond tier Drivers through the Uber Pro Program. This Reward is available only at the following airports: Ronald Reagan Washington National Airport (DCA), Nashville International Airport (BNA), Dulles International (IAD), Los Angeles International (LAX), San Francisco International (SFO), Houston George Bush Intercontinental (IAH) and Minneapolis−Saint Paul International Airport (MSP).
Details: Drivers who are not rematched when dropping off a passenger at a participating airport (see list below) will be given Priority Queue Access, which will be automatically redeemed upon entering the FIFO queue. Drivers must enter the FIFO queue before the time specified on the in-app pop-up notification. Drivers who enter the FIFO queue will be moved to the front of the line and should expect shorter waiting times for trips. Priority Queue Access is only available at the following airport locations: Ronald Reagan Washington National Airport (DCA), Nashville International Airport (BNA), Dulles International (IAD), Los Angeles International (LAX), San Francisco International (SFO), Houston George Bush Intercontinental (IAH) and Minneapolis−Saint Paul International Airport (MSP). Eligibility requirements vary by airport and may require drivers to have a special permit or placard. Learn more about eligibility requirements and accepting trips at your airport here. The availability of this Reward at a given airport may change at any time without notice.
Area Preferences for One Week
If you redeem your Tokens for this Reward, you will get access to the Area Preferences feature that allows Drivers to set areas of their city that they would like to drive in for one week only. This feature is also available to Platinum and Diamond tier Drivers through the Uber Pro Program. This Reward is not available in all markets.*
Details: Area Preferences allows Drivers to select areas in their city that they would like to drive in. Drivers will only receive trips where the pick-up and drop-off destinations are within the boundaries of the areas they have selected within the Driver App. Feature is redeemable for up to 2 hours per day. While using Area Preferences, Drivers will not receive Airport pick-up requests. In order to be added to Airport queues, Drivers must first have Area Preferences turned off and be located at a Staging lot. Area Preferences will only filter Rides trips (UberX, UberX Share, Connect, Black) by destination. Area Preferences is not compatible with Eats deliveries.
*Available markets for Area Preferences are subject to change at Uber’s sole discretion and without notice. Area Preferences currently is not available in the following markets: Abilene, Ames, Bismarck, Boone, Carbondale, Cedar Rapids, Dickinson, Dothan, DuBois, Dubuque, Eagle Pass, East Alabama, Eastern Arizona, Eastern Nevada, Eugene OR, Evansville IN, Fairbanks, Flint, Florence SC, Gallup, Grand Forks, Hattiesburg MS, Jackson TN, Juneau, Kauai, La Crosse, Las Cruces, Lincoln, Manhattan, Mankato, Meridian, Mississippi Delta, Monroe, Montgomery AL, New York City, North Georgia, Northern Missouri, Northern Montana, Northwest IL, NYC Suburbs, Olympia, Quad Cities, Rapid City, Roswell, San Angelo, Sioux City, Sioux Falls, South Alabama, South Tennessee, Southern Arkansas, Southern IL, St Cloud, Stillwater, Taos, Terre Haute, Texarkana, The Shoals, Upstate NY, Waterloo-Cedar Falls, West Texas, Wichita Falls, Youngstown, Yuma
Direction and Estimated Time on Trip Request for One Week
If you redeem your Tokens for this Reward, you will get access to Direction and Estimated Time on trip offer cards for one week only. This feature is also available to Gold, Platinum, and Diamond tier Drivers through the Uber Pro Program. This Reward is only available in select markets.*
Details: An estimate of the length of time of the trip and/or information about the cardinal direction of the trip will be available on the offer card for trip requests in select markets only.* This feature automatically applies to offer cards for all Rides trips through the Driver App but does not apply to Uber Eats delivery requests.
*This Reward is not available in all markets, and availability is subject to change at Uber’s sole discretion and without notice. It currently is available only in the listed markets.1
TERMINATION FROM PARTICIPATION IN PROGRAM
Uber may suspend, revoke, or terminate your participation in this Program at any time for any reason. If your Program participation is terminated, all Tokens associated with your account and any Rewards may be forfeited immediately upon termination. If your Program participation is terminated due to fraudulent activity or noncompliance with these Program Terms, you may be ineligible to participate in or rejoin the Program or related Uber Pro Programs in the future.
PROGRAM MODIFICATION OR DISCONTINUATION
We reserve the right to modify, suspend, or discontinue the Program, or any part thereof, at any time without notice and without further obligations, including, but not limited to: (1) canceling the Program prior to the stated expiration date; (2) modifying how Tokens may be earned; (3) modifying or removing any Rewards offered; and (4) modifying any requirements necessary to redeem Tokens for Rewards. No Tokens will be earned after the effective date of termination of the Program, and any Tokens previously earned will no longer be valid, be able to be redeemed for Rewards, or have any value. Any and all changes and/or amendments to these Program Terms will become binding and effective immediately upon being published on this website.
DISCLAIMERS
Uber’s rights and obligations under the Program may be assigned or transferred by Uber to any other related or unrelated entity at any time, and performances will be the responsibility of that entity.
All interpretations of these Program Terms will be in Uber’s sole discretion and Uber’s decisions will be final.
The Program and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. We are not responsible for any unavailability, interruptions or errors of the Program, its features or any Rewards. The Program and all the information accessible through it are provided for informational purposes only on an “as is” and “as available” basis. We make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
* * *
1 Markets where Direction and Estimated Time on Trip Request currently is available:
State | City |
---|---|
Alabama | Montgomery, AL |
Alabama | Tuscaloosa |
Alabama | Mobile, AL |
Alabama | Huntsville, AL |
Alabama | The Shoals |
Alabama | Dothan |
Alabama | East Alabama |
Alabama | South Alabama |
Alabama | Auburn |
Alaska | Anchorage |
Alaska | Fairbanks |
Alaska | Juneau |
Arizona | Flagstaff |
Arizona | Yuma |
Arizona | Western Arizona |
Arkansas | Little Rock |
Arkansas | Fayetteville, AR |
Arkansas | Texarkana |
Arkansas | Jonesboro |
Arkansas | Southern Arkansas |
Delaware | Delaware |
Florida | Gainesville |
Florida | Pensacola, FL |
Florida | Ocala, FL |
Florida | Panama City, FL |
Florida | Florida Keys |
Georgia | Athens, GA |
Georgia | Augusta |
Georgia | Columbus, GA |
Georgia | Coastal Georgia |
Georgia | Macon |
Georgia | North Georgia |
Georgia | South Georgia |
Hawaii | Honolulu |
Hawaii | Maui |
Hawaii | Big Island |
Hawaii | Kauai |
Idaho | Eastern Idaho |
Idaho | Coeur d'Alene |
Illinois | Champaign |
Illinois | Peoria, IL |
Illinois | Springfield, IL |
Illinois | Rockford |
Indiana | South Bend |
Indiana | Evansville, IN |
Indiana | Fort Wayne |
Indiana | NW Indiana |
Indiana | Terre Haute |
Indiana | Bloomington, IN |
Indiana | West Lafayette |
Iowa | Des Moines |
Iowa | Sioux City |
Iowa | Iowa City |
Iowa | Quad Cities |
Iowa | Ames |
Iowa | Cedar Rapids |
Iowa | Waterloo-Cedar Falls |
Iowa | Dubuque |
Kansas | Wichita |
Kansas | Topeka |
Kansas | Lawrence |
Kansas | Manhattan |
Kentucky | Lexington |
Kentucky | Bowling Green, KY |
Louisiana | Baton Rouge |
Louisiana | Shreveport-Alexandria |
Louisiana | Lafayette-Lake Charles |
Louisiana | Monroe |
Michigan | Ann Arbor |
Michigan | Lansing |
Michigan | Flint |
Michigan | Kalamazoo |
Michigan | Tri-Cities, MI |
Michigan | Traverse City |
Minnesota | Rochester, MN |
Minnesota | Duluth |
Minnesota | St Cloud |
Minnesota | Mankato |
Mississippi | Jackson |
Mississippi | Gulfport-Biloxi |
Mississippi | Hattiesburg, MS |
Mississippi | Oxford, MS |
Mississippi | Meridian |
Mississippi | Golden Triangle |
Mississippi | Mississippi Delta |
Missouri | Springfield, MO |
Missouri | Columbia, MO |
Missouri | Northern Missouri |
Montana | Billings |
Montana | Missoula |
Montana | Bozeman |
Montana | Northern Montana |
Nebraska | Lincoln |
New Jersey | New Jersey |
New Mexico | Santa Fe |
New Mexico | Las Cruces |
New Mexico | Taos |
New Mexico | Gallup |
New York | NYC Suburbs |
North Carolina | Fayetteville, NC |
North Carolina | Wilmington, NC |
North Carolina | Asheville, NC |
North Carolina | Outer Banks, NC |
North Carolina | Eastern North Carolina |
North Carolina | Boone |
North Dakota | Fargo |
North Dakota | Bismarck |
North Dakota | Grand Forks |
North Dakota | Dickinson |
Ohio | Dayton |
Ohio | Toledo |
Ohio | Akron |
Ohio | Youngstown |
Oklahoma | Stillwater |
Oklahoma | Lawton |
Oregon | Portland |
Oregon | Southern Oregon |
Oregon | Willamette Valley |
Oregon | Central Oregon |
Oregon | Eugene, OR |
South Carolina | Myrtle Beach |
South Carolina | Florence, SC |
South Dakota | Sioux Falls |
South Dakota | Rapid City |
South Dakota | Pierre |
Tennessee | Knoxville |
Tennessee | Chattanooga |
Tennessee | Tri-Cities |
Tennessee | South Tennessee |
Tennessee | Jackson, TN |
Tennessee | Cookeville |
Texas | Corpus Christi |
Texas | Lubbock |
Texas | College Station |
Texas | Amarillo |
Texas | Waco |
Texas | Rio Grande Valley |
Texas | Killeen |
Texas | Laredo |
Texas | Abilene |
Texas | Beaumont |
Texas | Midland-Odessa |
Texas | Tyler |
Texas | San Angelo |
Texas | Wichita Falls |
Texas | Nacogdoches |
Texas | Eagle Pass |
Texas | West Texas |
Utah | Southern Utah |
Washington | Seattle |
Washington | Tacoma |
Washington | Spokane |
Washington | Bellingham |
Washington | Eastern Washington |
Washington | Olympia |
Washington | Peninsula and SW WA |
West Virginia | Western WV |
West Virginia | Eastern WV |
Wisconsin | Milwaukee |
Wisconsin | Green Bay |
Wisconsin | Eau Claire |
Wisconsin | La Crosse |
Wyoming | Wyoming |
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