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ఆంగ్లం (యునైటెడ్ కింగ్డమ్)
Last modified: 13/11/2023
P2B - internal complaint-handling report
The EU’s Platform to Business (“P2B”) Regulation came into effect on 12 July 2020. To the extent that the P2B Regulation applies to Uber, the following information is published pursuant to Article 11 of the P2B Regulation:
- Reporting period: 1 July 2022 - 30 June 2023
- Total number of P2B tickets submitted: 405
- Types of tickets: The P2B tickets received by Uber mainly related to restriction of access (~94%) or technological issues (~6%)
- Average time period to process the tickets: 80 hours (~4 days)
- Resolution: The vast majority of the tickets were resolved
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