The terms below will apply to Merchants as of the “Effective Date” defined in the Order Form.
The following Supplemental Terms apply to all Merchants who have signed the Order Form and are active as of the Effective Date defined within the Order Form.
DEFINITIONS
The following terms have the respective meanings given to them below:
"Activation Fee" means a Fee paid by Merchant to Uber UK in consideration of Uber UK’s work to activate Merchant on the Uber Eats App.
"Affiliate" means an entity that owns or controls, is owned or controlled by or is or under common control or ownership of a party, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise. Uber B.V.,Uber Payments B.V. and Uber Portier B.V. are Affiliates of Uber UK.
"Agreement" means the Order Form, the Definitions and the Supplemental Terms.
"Aggregate Data" means aggregate, anonymized data related to Merchant's transactions in connection with the Uber Eats Services.
"Aggregator Cash Collections" means the funds to be collected by the Aggregator Courier in connection with an Aggregator Cash Order.
"Aggregator Cash Order" means an order where a Customer pays for a given Aggregator Item provided by Merchant and all associated fees and charges resulting from that transaction in cash.
"Aggregator Delivery Charge" means a delivery charge collected by Uber UK on behalf of Merchant from Customers for Items transferred via the Aggregator Method.
"Aggregator Courier" means an employee, contractor, worker or agent of Merchant who provides delivery services on a Merchant’s behalf, not arranged by Uber.
"Aggregator Item" means an Item transferred by Merchant to Customer via the Aggregator Method.
"Aggregator Item Payment" means the Retail Price of the Aggregator Item(s) sold by Merchant via the Uber Eats App (including any VAT).
"Aggregator Item Revenue" means the total (i) Aggregator Item Payment earned by Merchant (other than with respect to Aggregator Cash Orders); (ii) Aggregator Delivery Charge collected from Customers on Merchant’s behalf (other than Aggregator Delivery Charges directly collected by Aggregator Couriers with respect to Aggregator Cash Orders) (iii) gratuity paid by a Customer in respect of delivery services, if applicable, (iv) less (1) the Aggregator Service Fee and (2) any refunds given by Uber UK on behalf of Merchant to Customers.
"Aggregator Meal" means any combination of food and/or beverage transferred by Merchant to Customer via the Aggregator Method. "Aggregator Meal" is a subset of "Aggregator Item."
"Aggregator Method" means a Method whereby Merchant may use Aggregator Couriers to fulfill delivery of Items requested by Customers.
"Applicable Law" shall mean all applicable laws, statutes, regulations and codes from time to time in force (including without limitation all applicable data protection and privacy laws).
"Batched Trip" means an instance where one Marketplace Courier may deliver orders to multiple Customers as part of the same trip, including both multiple orders from one Merchant, or one or more orders from one Merchant combined with one or more orders from other Merchants using the Uber Eats App.
"Brand Matter" means an event that, in Uber’s reasonable judgement, would jeopardise the ability of the Merchant to comply with or perform this Agreement, or prejudice the goodwill or reputation of Uber UK or its Affiliates, including, but not limited to, matters related to the alleged violation of the Community Guidelines or any Applicable Laws.
"Cash Order" means an order where a Customer pays for a given Item provided by Merchant, and all associated fees and charges resulting from that transaction, in cash.
"Confidential Information" means any confidential, proprietary or other non-public information disclosed by or on behalf of one party (the "Discloser") to another (the "Recipient"), whether disclosed verbally, in writing, or by inspection of tangible objects, and includes, without limitation, transactional, operational, performance and other data or information (including, Uber Data, Customer’s information, package information, and the transaction volume, marketing and business plans, business, financial, technical, operational) and/or that is related to the sale of Merchant’s Items to Customers through the Uber Eats App and the terms and conditions of this Agreement. Confidential Information will not include information that: (i) was previously known to the Recipient without an obligation of confidentiality; (ii) was acquired by the Recipient without any obligation of confidentiality from a third party with the right to make such disclosure; or (iii) is or becomes publicly available through no fault of the Recipient.
"Community Guidelines" means the applicable Community Guidelines, currently available at https://www.uber.com/legal/community-guidelines/uk-en-eats.
"Criteria" means any quality, portion, size, ingredient, allergen, origin or nutritional information or rules and regulations that govern the adequacy of Items.
"Customer" means a customer of the Merchant.
"Customer Feedback" means information provided by a Customer in response to prompting by the Uber Eats App, including rating of Item(s) and comments or feedback related to the Customer’s experience with Merchant, the relevant Item(s) on the Uber Eats App, and either the delivery services (provided by either a Marketplace Courier or Aggregator Courier) or the Non-Delivery Method experience.
"Damage Fee" means a Fee paid by Merchant to Uber UK for the loss or theft of a Device, the failure to timely return a Device, or any damage to a Device outside of normal wear and tear.
"Courier" means a Marketplace Courier or an Aggregator Courier. References to "Couriers" should be read to include both Marketplace Couriers and Aggregator Couriers.
"Device" means a tablet or other portable device made available by Uber UK or its Affiliates to Merchant to access and use the Uber Eats Services.
"Dispute" means any dispute, action, claim, controversy or cause of action among the parties arising out of or in connection with the Agreement or any term condition or provision hereof, including without limitation any of the same relating to the existence, validity, interpretation, construction, performance, enforcement and termination of the Agreement.
"Effective Date" means a date to be confirmed by Uber UK upon which this Agreement will become effective. .
"Fees" means any applicable fees charged by Uber UK to Merchant, including the Service Fee, the Activation Fee, and the Damage Fee.
"Feedback" means information provided by Merchant to Uber including feedback, suggestions, comments, ideas, or other concepts relating to Uber’s products and services.
"Force Majeure Event" means occurrences beyond the control of the affected party including, but not limited to, decrees or restraints of Government, acts of God, strikes, work stoppage or other labor disturbances, war or sabotage.
"Indemnified Party" means the party receiving indemnification from the Indemnifying Party.
"Indemnifying Party" means the party providing indemnification to the Indemnified Party.
"Initial Term" means a period which will commence on the Effective Date and, unless earlier terminated as provided in the Agreement, will continue for a period of one (1) year from the Effective Date.
"Invoice Details" means information required for the accurate calculation and preparation of invoices by Uber.
"Item" means food, beverage, or any other product made available by Merchant to Customer via the Uber Eats App.
"Item Revenue" means the Retail Price (plus VAT and any other fees collected on Merchant’s behalf) less the retained Fees (including the Service Fee, Activation Fee, and/or Damage Fee, where applicable) and any refunds given to the Customers on behalf of Merchant.
"Losses" means any and all claims, damages, liabilities, causes of action, and losses (including reasonable attorney’s fees).
"Marketplace Cash Collections" means the funds to be collected by the Marketplace Courier in connection with a Marketplace Cash Order.
"Marketplace Cash Order" means an order where a Customer pays for a given Marketplace Item provided by Merchant and all associated fees and charges resulting from that transaction in cash.
"Marketplace Courier" means an independent contractor who intends to perform on demand delivery services on behalf of Uber UK using the Uber Eats App. Marketplace Couriers are not employees or workers of Uber or any of its Affiliates.
"Marketplace Item" means an Item transferred by Merchant to Customer via the Marketplace Method.
"Marketplace Item Payment" means the Retail Price of the Marketplace Item(s) sold by Merchant via the Uber Eats App (including any VAT).
"Marketplace Item Revenue" means the total Marketplace Item Payment (including any VAT collected on Merchant’s behalf) earned by Merchant, less the Marketplace Service Fee and any refunds given on behalf of Merchant to Customers.
"Marketplace Meal" means any combination of food and/or beverage transferred by Merchant to Customer via the Marketplace Method. "Marketplace Meal" is a subset of "Marketplace Item."
"Marketplace Method" means a Method whereby Uber UK will request a Marketplace Courier to collect Marketplace Items and deliver such Marketplace Items to Customer. Uber UK will purchase delivery services from the Marketplace Courier and sell those delivery services directly to the Customer. Merchant has no contractual relationship with the Marketplace Courier by virtue of this Agreement.
"Marks" means the trademarks, service marks, trade names, copyrights, logos, slogans and other identifying symbols and indicia of the applicable party or its Affiliates.
"Meal" means any combination of food and/or beverage transferred by Merchant to Customer via the Uber Eats App. "Meal" is a subset of "Item," and any terms and conditions related to "Items" also apply to "Meals." "Marketplace Meal," "Aggregator Meal," and "Non-Delivery Meal" are subsets of "Meal."
"Meal Voucher Order" means an order where Uber UK allows a Customer to pay for a given Meal provided by Merchant, and some or all associated fees and charges resulting from that transaction, with a meal voucher.
"Merchant" means the party who entered into the Agreement with Uber UK.
"Merchant Location" means the physical premises owned and/or operated by or in connection with the Merchant, including all restaurants and/or brands operated by or in connection with the Merchant from that premises.
"Merchant Marketing Materials" means videos, still images, information or other materials provided to Uber UK and/or its Affiliates for use in connection with the display of Merchant’s Items on the Uber Eats App.
"Merchant Site" means an online store or menu that is operated by or on behalf of the Merchant.
"Method" means a method by which Items requested by a Customer through the Uber Eats App may be transferred from Merchant to such Customer.
"Non-Delivery Item" means an Item transferred by Merchant to Customer via the Non-Delivery Method.
"Non-Delivery Item Payment" means the Retail Price of the Non-Delivery Item(s) sold by Merchant via the Uber Eats App (including any VAT).
"Non-Delivery Method" means a Method whereby Merchant may allow Customers to collect Items requested from a specified location without the involvement of a Courier.
"Notice Period" means a period of reasonable notice, as allowed by Applicable Law, after which amended Supplemental Terms will take effect.
"Offer" means a short-term promotional offer that is created and fulfilled by Merchant that is intended to stimulate Customer demand through the Uber Eats App (e.g., discounts).
"Offer Costs" means the amount spent by Merchant on an Offer.
"Offer Materials" means, with respect to an Offer, all suitable material to be provided by Merchant including artwork of Merchant’s trade marks and trade names.
"Offer Tools" means proprietary, automated tools provided by Uber UK to Merchant which allow Merchant to create and provide Offers to Customers.
"Personal Data" means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Renewable Membership” means the various subscription membership programs that are made available to Customers through the Uber Eats All from time to time (e.g.Uber One).
"Renewal Term" means a one (1) year period where the Agreement automatically renews.
"Representatives" means with respect to a party, its or its Affiliates’ respective officers, directors, employees or agents.
"Required Documentation" means all documentation required by Uber from Merchant, including but not limited to business license, identification, tax identification, information regarding VAT status, alcohol license (where relevant), banking documentation, and all Invoice Details.
"Retail Price" means the original listed price determined by Merchant for each Item to be made available for sale via the Uber Eats App prior to any discounts or promotions.
"Service Fee" means a Fee paid by Merchant to Uber UK in consideration for the use of the Uber Eats Services. Merchant's Service Fee for each specific Method is specifically set forth in the Order Form. For clarity, if the description of a fee includes the words “Renewable Membership”, that fee replaces the same fee in this Order Form that does not include the words “Renewable Membership”, but only for orders placed by Customers with a Renewable Membership.
"Substandard Item" means any Item that fails to meet the Criteria or standards required by Applicable Laws.
"Supplemental Terms" means the Definitions, the General Supplemental Terms, the Specific Supplemental Terms and any other terms applicable to the use of the Uber Eats Services, Uber Tools, and/or Uber Eats App and shared with the Merchant.
"Term" means the Initial Term together with all Renewal Terms.
"Territory" means UK.
“Third Party Provider” means the third party that provides the Third Party Services.
“Third Party Platform” means a platform owned, operated, managed or otherwise controlled by a third party that (a) is authorised to be integrated with Uber UK's Direct APIs or systems; and (b) allows merchants to place requests for courier services, including but not limited to a third party API, mobile application, cloud platform and/or website.
“Third Party Services” means the provision of the Third Party Platform and any related services provided to merchants by the Third Party Provider, its Affiliates or their respective employees, agents or contractors.
"Transportation Method" means a mode of transportation that will be used for the purpose of providing delivery services in accordance with the Specific Supplemental Terms for the Aggregator Method.
"Uber Data" means all data related to the access and use of the Uber Eats Services and Uber Tools, including but not limited to all Personal Data related to Merchant and Customers.
“Uber Direct” means the product that, in connection with Uber and its Affiliates' technology systems, enables merchants to request courier services via Uber UK’s proprietary API or browser-based online dashboard technology system and/or any platform owned, operated, managed or otherwise controlled by a third party.
"Uber Eats App" means a website, application or other technology interface made available by Uber UK and/or its Affiliates to Customers, on a royalty-free basis, to purchase Items and, if applicable, delivery services.
"Uber Eats Marketing Materials" means video, still images and/or other materials created by Uber (or a party designated by Uber acting on Uber’s behalf) for marketing and other efforts related to the Uber Eats App.
"Uber Eats Services" means certain services made available by Uber UK to Merchant to facilitate the marketing, sale and provision Items by Merchant to Customers, including on-demand lead generation, logistics, payment processing, marketing, operational and other support.
"Uber Tools" means a website, application and/or other technology interface, made available by Uber UKto Merchant, on a royalty-free basis, in connection with the Uber Eats Services.
"Uber UK" means UBER EATS UK LIMITED, a company registered under the laws of the United Kingdom (registration number: 10078453) whose registered address is First Floor, Aldgate Tower, 2 Leman Street, London, United Kingdom, E1 8FA.
"VAT" means any value added tax payable in accordance with the Value Added Tax Act 1994 and regulations supplemental thereto and any other taxes of a similar nature imposed in the United Kingdom in substitution for, or levied in addition to this.
"Virtual Restaurant" means an additional menu that is made available from Merchant’s premises under a different trading name.
"Virtual Restaurant Data" means information provided by Uber UK from time to time and related to cuisine demand, consumer preferences and restaurant case studies to help inform Merchant’s Virtual Restaurant menu choices.
GENERAL SUPPLEMENTAL TERMS
Uber UK may amend the Supplemental Terms from time to time, as allowed by Applicable Law, upon giving a reasonable Notice Period and by Uber UK posting such amended Supplemental Terms on this website or Uber UK otherwise making such amended Supplemental Terms available to Merchant. However, the Notice Period will not apply where an amendment is required by law or relates to the expansion or introduction of new services or functionalities to the existing Uber Eats Services and/or Uber Tools or any other change which is effectively favourable to Merchant and does not reduce the scope of its rights or increase its responsibilities. Merchant’s continued access to or use of the Uber Eats Services and/or Uber Tools after such amended Supplemental Terms become effective constitutes Merchant’s consent to be bound by the amended Supplemental Terms. If Merchant objects to any amended Supplemental Term, Merchant may terminate this Agreement in accordance with clause IV of the Order Form.
1. Uber Eats Services.
a. General. Uber UK will make the Uber Eats Services available to Merchant including, but not limited to, on-demand lead generation, logistics, payment processing, marketing, operational and other support. The Uber Eats Services are solely for use by Merchant, subject to the terms of this Agreement.
b. Appointment of Limited Payment Collection Agent.
i. Merchant hereby appoints Uber UK as Merchant’s limited payment collection agent solely for the purpose of: (A) accepting payment of the Retail Price of Items (plus any applicable VAT and other fees collected on Merchant’s behalf) sold by Merchant via the Uber Eats App, via the payment processing functionality facilitated by the Uber Tools, and (B) transferring to Merchant the Retail Price (plus VAT and any other fees collected on Merchant’s behalf) less the retained Fees (including the Service Fee, Activation Fee, and/or Damage Fee, where applicable), and any refunds given to the Customers on behalf of Merchant ("Item Revenue").
ii. Merchant agrees that payment collected by Uber UK on Merchant’s behalf will be considered the same as payment made directly to Merchant.
iii. Merchant further authorizes Uber UK to collect gratuities (if any) that are paid on the Uber Eats App voluntarily by Customers to Aggregator Couriers acting on behalf of Merchant. For Aggregator Couriers, Uber UK shall remit the full value of any gratuities to Merchant. It is the sole responsibility of Merchant to make sure that any applicable gratuities are properly transferred to Aggregator Couriers.
iv. If reasonable, Uber UK may adjust the transfer of Item Revenue collected on Merchant’s behalf for reasons including, but not limited to, failure to fulfil the provision of an Item as ordered. Merchant may dispute any such adjustments through the Uber Tools within fourteen (14) calendar days of Merchant being notified of such adjustment. Uber UK reserves the right to, and Merchant authorizes Uber UK to, collect the amount of such adjustments via a deduction from the Item Revenue collected on Merchant’s behalf, or by debiting Merchant’s payment method on record, or otherwise seeking reimbursement from Merchant
v. In exceptional circumstances only (as determined by Uber UK in its sole discretion, acting reasonably), Uber UK reserves the right to temporarily or permanently cancel or suspend a payment to Merchant. The foregoing exceptional circumstances shall include, but not be limited to, any legal or regulatory risk or potential breach of Applicable Laws associated with the transfer of such payment to Merchant, the actual or expected initiation of insolvency or bankruptcy proceedings against Merchant and any failure by Merchant to provide the Required Documentation in accordance with clause 2(c) of these General Supplemental Terms.
vi. Uber UK may, from time to time, request information from Merchant to confirm Merchant’s identity as may be necessary under any applicable compliance obligations before transferring any payments to Merchant and may refuse to process payments owed to Merchant in accordance with clause 1(b)(v) of these General Supplemental Terms if there exists a legal or regulatory risk or potential breach of law or regulation associated with such transfer to Merchant.
vii. Uber UK may engage any of its Affiliates to perform the activity of limited payment collection agent on Uber UK’s behalf. Please see the General Supplemental Terms for additional payment terms.
c. Cash. Uber UK may allow Customers to pay for a given Item (and, if applicable, delivery services) provided by Merchant, and all associated fees and charges resulting from that transaction, in cash (a "Cash Order").
d. Meal Vouchers. Uber UK may allow Customers to pay for a given Meal provided by Merchant and some or all associated fees and charges resulting from that transaction with a meal voucher (a "Meal Voucher Order"). In certain circumstances, Uber UK will not act as limited payment collection agent for Meal Voucher Orders and Merchant will receive direct settlement of Item Revenue from a third party meal voucher issuer.
e. Uber Vouchers. Uber UK may allow Customers to pay for a given Item provided by Merchant and some or all associated fees and charges resulting from that transaction with a voucher (an "Uber Voucher Order"). This voucher may be provided by Uber UK and Merchant undertakes the obligation to accept Uber Voucher as consideration or part of the consideration for a given Item (and/or, if applicable, delivery service). Uber UK will not act as limited payment collection agent for Uber Voucher Orders and Merchant will receive direct settlement of Item Revenue from Uber UK.
f. Uber Tools. Uber UK may make available certain Uber Tools to Merchant, and Merchant may access and use those Uber Tools solely in connection with Merchant’s use of the Uber Eats Services. The Uber Tools, including all intellectual property rights therein, are and shall remain the property of Uber Portier B.V., its Affiliates or their respective licensors. Neither this Agreement nor Merchant’s use of the Uber Tools or Uber Data conveys or grants to Merchant any rights in or related to the Uber Tools or Uber Data, except for the limited licence granted above. Merchant shall retain access to Uber Tools for the Term. In the event of a breach of this Agreement or any other terms agreed between Uber UK and Merchant, Uber UK retains the right to revoke access to Uber Tools without prior notification, and without having to provide any data to Merchant after such revocation.
g. Device. Devices shall at all times remain the property of Uber UK and/or its Affiliates. Merchant agrees that the loss or theft of a Device, the failure to timely return a Device, or any damage to a Device outside of normal wear and tear, will result in a Fee of £200 ("Damage Fee"). Merchant agrees that Uber UK may deduct the Damage Fee from Merchant's Item Revenue.
h. Uber Eats App. Merchant acknowledges and agrees that once it has accepted a request for an order of Items, the Uber Eats App may provide certain information about Merchant to the Customer, including Merchant’s name and contact number. As between Merchant and Uber UK, Uber UK and/or its Affiliates will retain sole and absolute control over the Uber Eats App (and all elements of the user experience and user interface relating to the Uber Eats App), including, without limitation, with respect to:
i. the personalisation of the Uber Eats App for Customers;
ii. the prioritisation and display of options available to Customers;
iii. the search functionality and results provided to Customers; and
iv. adding, removing or otherwise modifying any feature or functionality made available through the Uber Eats App to optimize reliability or efficiency on the Uber Eats App.
i. No Service Guarantee. Uber UK and its Affiliates do not guarantee the availability or uptime of the Uber Tools or Uber Eats App. Merchant acknowledges and agrees that the Uber Tools and Uber Eats App may be unavailable at any time and for any reason (e.g., due to scheduled maintenance or network failure). Further, the Uber Tools and Uber Eats App may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications, and Uber UK and its Affiliates are not responsible for any delays, delivery failures, or other damages, liabilities or losses resulting from such problems.
j. Disclaimer of Warranties. This clause applies only to the maximum extent permitted by Applicable Law, and does not (and is not intended to) override any rights that Merchant has pursuant to Applicable Law. Uber UK and its Affiliates provide, and Merchant accepts, the Uber Tools and Uber Eats App on an "as is" and "as available" basis. Uber UK and its Affiliates do not represent, warrant or guarantee that Merchant's access to or use of the Uber Tools or Uber Eats App: (i) will be uninterrupted or error free; or (ii) will result in any requests for orders of Items (and delivery, if applicable). Uber UK and its Affiliates make no representations, warranties or guarantees as to the actions or inactions of Customers who may request or receive Items (and delivery services, if applicable), and Uber UK and its Affiliates do not screen or otherwise evaluate Customers. By using the Uber Tools, Merchant acknowledges and agrees that Merchant or a Courier may be introduced to a third party that may pose harm or risk to Merchant, Couriers or other third parties. Merchant and their Aggregator Couriers are advised to take reasonable precautions with respect to interactions with third parties encountered in connection with the use of the Uber Eats Services and Uber Tools. Uber UK does not represent, warrant or guarantee the safety of any Items. Notwithstanding Uber’s appointment as limited payment collection agent of Merchant for the purpose of accepting payment from Customers on its behalf, Uber UK and its Affiliates expressly disclaim all liability for any act or omission of Merchant, any Aggregator Couriers, any Customer or other third party.
k. Complaints. In connection with the provision of Uber Eats Services to Merchant, Uber UK, on behalf of Merchant, may respond to complaints by Customers about Items and/or delivery sold by Merchant via the Uber Eats App.
l. Suspension of Uber Eats Services. Uber UK, at its sole discretion, reserves the right to temporarily or permanently suspend, in whole or in part, Merchant’s access to the Uber Eats Services and Uber Tools if:
i. Merchant fails to provide Required Documentation in a timely manner;
ii. Merchant’s account is in arrears;
iii. A Brand Matter has occurred; or
iv. Merchant is, or Uber UK reasonably believes Merchant is, in breach of this Agreement.
2. Merchant’s Obligations.
a. Availability of Items. Merchant will make Items available for purchase through the Uber Eats App during its normal business hours.
i. Merchant will prepare, handle and store all Items in accordance with Applicable Laws, which shall include, without limitation, all laws, rules and regulations governing time or temperature controls required for food hygiene and safety.
ii. Merchant will determine any Criteria that apply to Items and Merchant is responsible for ensuring that the Items meet the applicable Criteria as displayed to Customers in the Uber Eats App. Uber UK, at its sole discretion, reserves the right to remove from the Uber Eats App any Item for sale by Merchant deemed unsuitable for sale on the Uber Eats App.
b. Item Inventory and Responsibilities
i. Item Responsibilities By Method
1. For Items transferred via the Marketplace Method, with respect to the Items themselves, Merchant is responsible for complying with all health and safety laws and regulations applicable in relation to preparation and packaging of Marketplace Items. Substandard Items are Merchant's responsibility. With respect to delivery, Merchant remains responsible for all items up to the point where the Items are transferred to a Marketplace Courier, but Merchant is not responsible for the delivery itself. However, Merchant will ensure that Items are appropriately packaged in order to mitigate the risk of damage during transit.
2. For Items transferred via the Aggregator Method, Merchant shall remain responsible for complying with all health and safety laws and regulations applicable in relation to all Items, up to and including the time of delivery of the Items to a Customer. Merchant agrees that, for purposes of delivery of Items via the Aggregator Method, Aggregator Couriers shall operate under cover of the Merchant’s retail and health and safety licenses, registrations, authorizations and privileges and control. Merchant acknowledges and agrees that Merchant remains responsible for the delivery of Aggregator Items, and that Merchant shall maintain possession, control and care of the Aggregator Items at all times in full compliance with Applicable Laws.
3. For Items transferred via the Non-Delivery Method, Merchant shall remain responsible for complying with all health and safety laws and regulations applicable in relation to all Non-Delivery Items, up to and including the time of transfer of the Non-Delivery Items to a Customer.
4. Merchant acknowledges and agrees that Uber UK never takes title to any Item transferred under any of the aforementioned Methods.
ii. Merchant is responsible for costs related to reimbursement to Customers in the event any such Customer(s) request a refund for Substandard Items or otherwise unsatisfactory Item(s) (including, without limitation, any costs associated with retrieving any such Substandard Items or otherwise unsatisfactory Item(s), if applicable). In addition, if a Substandard Item is delivered to a Customer via the Marketplace Method, Uber UK may assess a Substandard Item Delivery Fee to Merchant to offset the cost of delivery of the Substandard Item. Uber UK may deduct refunds (including the Substandard Item Delivery Fee) from the Item Revenue transmitted to Merchant under this Agreement in accordance with Uber UK’s refund policy as provided to Merchant by Uber UK ands updated from time to time, provided always that Merchant has received notification of such refund policy.
c. Documentation. Merchant will provide all documentation required by Uber UK (including but not limited to business license, identification, tax identification, information regarding VAT status,alcohol license (where relevant), banking documentation, and all Invoice Details) ("Required Documentation"). Merchant is solely responsible for providing Uber UK with, and maintaining, accurate bank account information.
d. Restrictions. Merchant will not, and will not allow any third party to: (i) use the Uber Eats Services, the Uber Tools, or any other transactional, operational, performance or other data or information that is related to the sale of the Items (and, if applicable, delivery) to Customers through the Uber Eats App to compete with Uber, its Affiliates or the Uber Eats Services; (ii) reverse engineer or attempt to discover any source code or underlying ideas or algorithms used to provide the Uber Eats Services or Uber Tools (except to the extent that Applicable Law prohibits reverse engineering restrictions); or (iii) provide, lease, lend, disclose, or otherwise use or allow others to use, in each case, for the direct benefit of any third party, the Uber Eats Services or Uber Tools (except as otherwise authorized by Uber UK).
e. Alcohol and Tobacco Products. To the extent permitted under Applicable Laws, Merchant may use the Uber Eats App to transfer alcohol and tobacco products to a Customer subject to the additional terms set forth herein. Merchant represents and warrants that it has and will maintain all required licence(s) and/or permit(s) to sell and, if applicable, deliver alcohol and tobacco products, and will comply with all Applicable Laws in respect thereof, including, without limitation, time restrictions and legal age. Merchant must obtain prior written approval from Uber UK before it makes any tobacco products available to Customers.
f. Tax. Merchant is responsible for ensuring the accuracy of its own tax filings.
3. Ratings. Merchant acknowledges and agrees that, after receiving Item(s), a Customer may be prompted by the Uber Eats App to provide a rating of such Item(s) (and, if applicable, delivery) and, at such Customer’s option, to provide comments or feedback related to the Customer’s experience with Merchant, the relevant Item(s) on the Uber Eats App, and either the delivery services (provided by either a Marketplace Courier or Aggregator Courier) or the Non-Delivery Method experience ("Customer Feedback"). Uber UK reserves the right to use, share, and display Customer Feedback in any manner in connection with the business of Uber UK without attribution to or approval of Merchant. Uber UK reserves the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other Personal Data, violate any privacy laws and regulations or other Applicable Laws, or violate Uber’s content policies.
4. Reporting. Uber UK will provide Merchant with information regarding the number of Items sold by Merchant to its Customers. Uber UK will also provide information to Merchant regarding any refunds given to its Customers by Uber UK on Merchant’s behalf, including the date of the transaction, the Item(s) refunded, the reason for the refund and any other information Uber UK is permitted to provide under applicable privacy laws and regulations.
5. Fees, Retail Price of Items and Taxes.
a. Fees and Taxes.
i. Fees. In consideration for the use of the Uber Eats Services, Uber UK will charge Merchant a "Service Fee" for each specific Method as specifically set forth in the Order Form (together with the Activation Fee, the Damage Fee, and any other applicable fees charged by Uber UK to Merchant, the "Fees").
ii. Payment Terms. All Fees under this Agreement will be paid in pound sterling. Uber UK will deduct any Fees from the payment Uber UK collects from Customer on Merchant’s behalf, as detailed below.
iii. Costs and Expenses. Except as may be expressly set forth in this Agreement, each party will be responsible for its expenses and costs in connection with this Agreement.
iv. Taxes on Fees.
1. All Fees payable pursuant to this Agreement are exclusive of VAT.
2. If VAT is chargeable on any Fees, the Merchant shall pay to Uber UK an amount equal to the amount of the VAT in addition to and at the same time as payment of the Fees.
3. Fees shall be paid free and clear of and without deduction for or on account of withholding tax (if applicable). If Merchant is required to make such a deduction or withhold such tax, the sum payable by Merchant shall be increased to the extent necessary to ensure that Uber UK receives a sum net of any withholding or deduction equal to the sum which it would have received had no such deduction or withholding been made or required to be
b. Retail Price of Items and Taxes.
i. Merchant is the "retailer" or "seller" of all Items (including delivery services related to such Items, if using the Aggregator Delivery Method). Subject to clause 5(b)(iii) below, Merchant is responsible for determining and setting the original listed price, prior to any discounts or promotions, for each Item to be made available for sale via the Uber Eats App (the "Retail Price"). The Retail Price for each Item will include VAT and Merchant is solely responsible for determining and setting the rate of applicable VAT to be charged to Customers for Items available on the Uber Eats App. To the extent that Merchant does not inform Uber UK of the applicable VAT rate, Merchant expressly authorizes Uber UK to make such determination on its behalf and Merchant hereby acknowledges and agrees that Uber UK will have no liability for the accuracy of any such determination. Merchant expressly authorizes Uber UK, at Merchant’s direction, to collect such VAT on Merchant’s behalf.
ii. Merchant is solely responsible for the accounting for the applicable VAT chargeable in connection with the sale of Items.
iii. Reflecting Uber UK’s investments to make Merchant’s products available on the Uber Eats App and to maintain the affordability of those products towards end-users and unless prohibited by Applicable Laws or the terms and conditions of this Agreement, or expressly permitted under another section of this Agreement, the Merchant will provide Uber UK with its in-store price for Items, which Uber UK will display as the retail price shown to customers on the apps. Uber UK may consider the Merchant’s Item prices when determining the Merchant’s prominence and availability on the Uber Eats App, and/or Merchant’s participation in the Renewable Membership programs.
6. Invoices. Merchant grants a mandate to Uber UK, pursuant to which, for each order completed using the Uber Eats App, Uber UK may issue an invoice and/or receipt for Items and (in the Aggregator Delivery Method) delivery services to Customers in Merchant's name and on Merchant’s behalf provided that Merchant has completed the required Invoice Details. Merchant may dispute invoices and/or receipts issued by Uber UK on Merchant's behalf within a period not exceeding three (3) days from the issuance date of the invoice and/or receipt. Failing this, Merchant is deemed to have validated said invoice and/or receipt. It is understood that Merchant will carry out storing and archiving of invoices and/or receipts in compliance with Applicable Laws.
7. Method Restrictions and Limitations.
a. Method Settings. If Merchant has selected both the Aggregator Method and the Marketplace Method, Merchant may select Aggregator Method and/or Marketplace Method for delivery of future orders of Items to its Customers. Merchant may apply its selections to some or all future orders. Merchant may modify its Method selection at any time. However, the selected Method for an order cannot be modified after the order has been placed. All orders pending at the time Merchant modifies its Method must be completed via the Method selected when the order was placed. The proper Method for each order will be reflected in Merchant’s order dashboard available via the Uber Tools. Uber UK and/or its Affiliates may, at its discretion, modify delivery settings on Merchant’s behalf.
b. Delivery Radius Modification. Uber UK, at its discretion, reserves the right to modify Merchant’s delivery radius for reasons including, without limitation, to prevent or otherwise limit unfulfilled orders.
c. Temporary Usage Restriction. Uber UK, at its discretion, reserves the right to restrict or otherwise limit Merchant’s access to the Uber Eats App for a period of time for reasons including, without limitation, to prevent or otherwise limited unfulfilled orders
d. Transfer Restrictions. The following restricted items may not be transferred via the Uber Eats App: people or animals of any size, illegal items, fragile items, dangerous items (like weapons, explosives, flammables, etc.), stolen goods, or any items that Merchant does not have permission to transfer. Uber UK reserves the right to prohibit transfer of additional Items at its sole discretion.
8. Marks.
a. Marks. Subject to this Agreement, each party hereby grants to the other party (and, in the case of Uber UK, to its Affiliates) a limited, non-exclusive and non-transferable license during the Term to use such party’s respective Marks, on a royalty free basis, in connection with the activities related to this Agreement. This license includes the right to reproduce, adapt and represent (in connection with all or part of the activities related to this Agreement) the Marks for the entire world, using all means and media, and without any restriction of any kind as regards exploitation methods, number of prints, dissemination or utilisation. All uses of a party’s Marks (owned or licensed, as applicable) by the other party will be in the form and format specified or approved by the party that owns (or is a licensee of, as applicable) such Marks. Other than as specifically set forth in this Agreement, neither party will use the other party’s Marks without the prior, express, written consent of the other party. Any use or display of Merchant’s Marks by Uber in connection with making Items available through the Uber Eats App in the ordinary course of business will not require any such prior, express, written consent. All goodwill related to the use of a party’s Marks by the other party will inure to the benefit of the party that owns (or is a licensee of, as applicable) such Marks. Except as expressly set forth herein, neither party will be deemed to grant the other party any license or rights under any intellectual property or other proprietary rights. All rights not granted are expressly reserved. Merchant agrees that it will not, and will ensure that Aggregator Couriers do not, try to register or otherwise use and/or claim ownership in any of the Uber Marks, alone or in combination with other letters, punctuation, words, symbols and/or designs, or in any confusingly similar mark, name or title, for any goods and services.
9. Marketing and Promotional Activities.
a. Marketing. Uber may showcase the availability of Merchant’s Items via the Uber Eats App through various promotional activities including, without limitation, social media channels, websites, advertisements, blogs or other media available now or hereinafter created. Uber (or a party designated by Uber acting on Uber’s behalf) may create video, still images and/or other materials for marketing and other efforts related to the Uber Eats App ("Uber Eats Marketing Materials"). Merchant agrees that Uber Eats Marketing Materials (including, without limitation, all intellectual property rights therein) are and will remain the sole and exclusive property of Uber. Additionally, if Merchant Marketing Materials are used in connection with the display of Merchant’s Items on the Uber Eats App, Merchant hereby grants Uber a non-exclusive, royalty free right to use, reproduce, adapt, represent, and display such Merchant Marketing Materials in connection with Merchant’s Items and other promotional activities relating to the Uber Eats Services, for the entire world, during the Term, using all means and media, and without any restriction other than as required by Applicable Law as regards exploitation methods, number of prints, dissemination or utilisation.
b. No Additional Amounts. Merchant acknowledges and agrees that, through advertising and marketing, Uber may seek to attract new merchants to Uber Eats and to increase existing users of the Uber Eats Services and Uber Eats App. Merchant acknowledges and agrees such advertising or marketing does not entitle Merchant to any additional monetary amounts beyond the amounts expressly stated in this Agreement.
c. Merchant Promotional Offers. Uber UK may authorize Merchant to use certain automated tools that allow Merchant to provide promotional Offers to Customers through the Uber Eats App in accordance with the terms of this Agreement. Merchant agrees that it is solely responsible for fulfilling and, subject to technical and functional limitations of the automated tools, defining the Offers provided by Merchant to its Customers.
i. Merchant Promotional Offers. Subject to this Agreement and any other guidelines or eligibility criteria for Offers that Uber UK may make available from time to time, Uber UK hereby authorizes Merchant to use Uber’s proprietary, automated tools ("Offer Tools") to create and provide Offers to Customers. Unless otherwise specified by Uber, Merchant will be solely responsible for defining each Offer (within the scope of functionality provided by the Offer Tools), including, without limitation, the start date, end date, and budget for each Offer. Each Offer will be subject to Uber’s prior written approval. Merchant is responsible for providing to Uber Offer Materials in a format and within deadlines specified by Uber UK for such to be reproduced for the provision of the Offer to Customers.
ii. Enhanced Promotional Placements. Subject to Uber Eats App functionality, Uber UK may provide enhanced promotional placement or other visual treatment for the Offers through the start and end date identified by Merchant. Merchant acknowledges that the time period of enhanced promotional placement for an Offer (if applicable) may vary due to a number of factors including Merchant’s budget, the start and end date for an Offer, and other Uber Eats App functionality.
iii. Merchant’s Responsibilities. Merchant will honor and fulfill the terms of the Offer. Merchant represents and warrants that Merchant will run all Offers in accordance with all Applicable Laws which apply to the Offers. Merchant represents and warrants that Merchant possesses all necessary authority, rights, licenses, consents and permissions to run the Offer (including, without limitation, the rights to any Offer Materials provided to Uber). Merchant will not use an Offer to make charitable donations. For free or reduced Delivery Charge Offers, Merchant will be solely responsible for the reduction to the amount that Uber UK collects from Customers with respect to the Delivery Charge.
iv. Reporting and Offer Costs. Uber UK will use good faith efforts to provide Merchant with reasonable information regarding Merchant's Offers, which may include, without limitation, the Offer Costs and the number of Items sold in connection with an Offer. Uber UK, in its sole discretion, may highlight Offers and/or the results of Offer in its own marketing materials.
v. Service Fees. For Items where an Offer has been applied as a discount to the Retail Price of the Item, Uber UK will charge Merchant a Service Fee based on the discounted Retail Price and not the full Retail Price. If Merchant's Offer consists of a discount on delivery, the Service Fee will be calculated as described in the Agreement and will not change. Merchant agrees that Merchant is solely responsible for Offer Costs and that Uber UK may deduct Offer Costs from Merchant's Item Revenue. If Merchant is paid for an Item, it is responsible for the Service Fee and relevant Offer Costs.
vi. Modification, Suspension, Discontinuation. Uber UK reserves the right, at any time, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Offer Tools or the ability for Merchant to provide Offers. Merchant agrees that neither Uber nor any of its Affiliates shall be liable to Merchant (or to any third party) for the Offer or the Offer Tools, including for any modification, suspension or discontinuance of the Offer or the Offer Tools or providing Merchant with the ability to provide Offers.
d. Ranking. We may use certain parameters to determine how prominently Merchants appear in the Uber Eats App (the “Parameters”). These Parameters are selected to optimise the marketplace experience for all users of the Uber Eats App, including you, Customers and Couriers. The main Parameters used for ranking include the time you have been on the Uber Eats App, customer preferences (evidenced, for example, by previous orders, searches or clicks), cuisine types, promotional offers, contextual factors (for example, the time of day, the day of the week), past ordering experiences (based, for example, on feedback, acceptance of orders and preparation time), availability, pricing, profitability (for Uber UK), basket size, estimated delivery time, delivery zone and any paid advertising you place on the Uber Eats App. The Parameters are taken into account any time merchants are displayed in the Uber Eats App, including in response to a Customer's search query and in the home feed. You can influence how prominently you appear in the Uber Eats App by making promotional offers, placing paid advertising, and receiving positive feedback from Customers and Couriers. Uber UK shall provide you with fifteen (15) days’ notice of important changes to the Parameters.
e. Publicity. Except as may be expressly set forth in this Agreement or otherwise agreed by the parties in writing, neither party may issue a press release or otherwise refer to the other party in any manner with respect to this Agreement or otherwise, without the prior written consent of such other party.
10. Renewable Membership.
a. Renewable Membership Program Inclusion. If the Renewable Membership Fee(s) and the Service Fee(s) are the same for any Method, Customers that hold a Renewable Membership may not (in Uber UK’s sole discretion) receive certain benefits when they purchase Items from the Merchant that they may otherwise receive when they purchase Items from other merchants on the Uber Eats App via the applicable Method.
b. Renewable Membership and Aggregator Method. For Customers with a Renewable Membership the Merchant agrees to charge the Customer a Delivery Fee of $0.
11. Virtual Restaurants.
a. Definition. A Merchant who currently offers Meals via the Uber Eats App may, under certain conditions, operate a Virtual Restaurant. All Virtual Restaurant Meals are sold by Merchant.
b. Merchant’s Responsibilities. Without prejudice to any other provision of this Agreement, a Merchant operating a Virtual Restaurant must adhere to the following conditions:
i. Merchant represents and warrants that Merchant will prepare and sell all Meals from Virtual Restaurant at Merchant’s restaurant premises.
ii. If this premises address changes, Merchant will provide Uber UK with no less than seven (7) days’ advance written notice.
iii. The Virtual Restaurant trading name is Merchant’s Mark and is subject to the indemnification provision of the Agreement. Merchant represents and warrants that (A) the Virtual Restaurant trading name does not infringe, misappropriate, or otherwise violate any third party’s intellectual property or other proprietary rights and (B) it has the right to display the Virtual Restaurant trading name on the Uber Eats App. Merchant agrees that Uber UK may remove Virtual Restaurant from the Uber Eats App if Uber UK reasonably believes that it may infringe, misappropriate, or otherwise violate any intellectual property or other proprietary rights.
iv. Uber may provide Merchant with Virtual Restaurant Data. Merchant agrees that any Virtual Restaurant Data provided by Uber or its Affiliates to Merchant constitutes Confidential Information.
12. Confidential Information; Personal Data; Feedback.
a. Definition. Each Recipient agrees that it will not disclose the Discloser’s Confidential Information to any third parties other than Representatives, or use it in any way other than as necessary to perform this Agreement. Each Recipient will ensure that Confidential Information will only be made available to those of its Representatives who have a need to know such Confidential Information and who, prior to any disclosure of such Confidential Information, are bound by written obligations of confidentiality with respect to such Confidential Information that are no less stringent than those set forth in this Agreement. Recipient will cause its Representatives to comply with the terms of this Agreement and will be solely responsible for any breach of this Agreement by any of its Representatives. Each Recipient will not, and will not authorize others to, remove or deface any notice of copyright, trademark, logo, legend, or other notices of ownership from any originals or copies of the Discloser’s Confidential Information. The foregoing prohibition on use and disclosure of Confidential Information will not apply to the extent: (i) the Discloser has authorized such use or disclosure (and Merchant hereby authorizes Uber UK to disclose the terms of this Agreement to Merchant’s franchisees in connection with executing contracts that reference this Agreement with such franchisees) and (ii) a Recipient is required to disclose certain Confidential Information of the Discloser as a matter of law or by order of a court, provided that the Recipient gives the Discloser prior written notice of such obligation to disclose (to the extent legally permissible) and reasonably assist in obtaining a protective order prior to making such disclosure. Upon expiration or termination of this Agreement and as requested by Discloser, each Recipient will deliver to the Discloser (or destroy at the Discloser’s election) any and all materials or documents containing the Discloser’s Confidential Information, together with all copies thereof in whatever form. Neither party makes any representation or warranty that Confidential Information is complete or accurate; all Confidential Information is provided "as is".
b. Privacy. Merchant agrees to use Personal Data provided to Merchant by Uber UK solely for the purpose of providing Items to Customers under this Agreement. Merchant agrees to use Personal Data provided to Merchant by Uber UK solely by using the Uber Tools provided by Uber UK and shall not copy, store, retain, remove from the Uber Tools or otherwise process the Personal Data. Only in the Aggregator Method, Merchant is permitted to copy Personal Data provided via the Uber Tools and share it with its Aggregator Couriers for the sole purpose of providing Items to Customers in accordance with this Agreement, and will be responsible for compliance with applicable data protection regulations as a data controller, or the responsible party, for such Personal Data as specified in clause 5(a) of the Aggregator Method Specific Supplemental Terms. In respect of any Personal Data transferred by Uber UK to Merchant, the parties agree that they shall enter into the Data Processing Agreement (controller to controller) in substantially the form attached hereto, included as part of the Aggregator Method Specific Supplemental Terms.
c. Aggregate Data. Merchant acknowledges that Uber may use aggregate, anonymized data related to Merchant’s transactions in connection with the Uber Eats Services ("Aggregate Data") and may share Aggregate Data with a commercial partner to achieve any commercial purpose, as described in paragraph (h) below. If Merchant allows a third party to provide technology services to Merchant in connection with Merchant’s obligations under this Agreement, then Uber may share Aggregate Data with such third party to enable the provision of Uber Eats Services to Merchant.
d. Third Party Disclosure. Merchant acknowledges that Uber may share Merchant contact information (including name, address, email, and phone number) with third parties necessary to Merchant's onboarding on the Uber Eats App, including logistics and/or delivery service providers (for the delivery of Devices or other equipment), as well as photography services (for any photography which may be provided by a third-party provider on behalf of Uber).
e. Passwords. Merchant is responsible for maintaining the integrity of information related to Merchant’s access and use of the Uber Tools and related Uber Eats Services, including any password, login or key information. Merchant represents and warrants that Merchant will not share such information with any third party.
f. Data Identification Restriction. Without limiting any other provision of this Agreement, including any provision in this clause, Merchant will not merge any of the data collected or otherwise obtained in connection with this Agreement, including, without limitation, any Personal Data, with other data collected from any source or otherwise use any of the data collected or otherwise obtained in connection with this Agreement, including, without limitation, any Personal Data, for the purpose of re-identification, targeted marketing, analytics or any other similar purpose.
g. Feedback. Merchant may, but is not obligated to, provide or otherwise make available to Uber certain feedback, suggestions, comments, ideas, or other concepts relating to Uber’s products and services ("Feedback"). However, to the extent that Merchant provides or otherwise makes available Feedback to Uber, Merchant hereby grants to Uber a perpetual, irrevocable, worldwide, royalty free, fully sublicensable right to use, reproduce, adapt, represent and otherwise exploit such Feedback, during the Term, using all means and media, and without any restriction of any kind with regard to exploitation methods, number of prints, dissemination or utilisation.
h. Access to Uber Data. The Uber Data you have access to through your use of the Uber Eats Services and Uber Tools, includes onboarding data (e.g. bank account information, contact information, KYC information), operational data (e.g. order history, delivery information and other metrics), financial data (e.g. Item Revenue due to you, Fees due to Uber UK, past payout amounts), and feedback (from Customers and Couriers). After expiry or termination of this Agreement, you will lose access to Uber Data. Uber has access to Uber Data via the Uber Tools and may use it for the purposes described in Uber’s Privacy Notice and for commercial purposes, unless expressly prohibited by this Agreement. Uber may share data with third parties as described in its Privacy Notice (available at https://privacy.uber.com/policy), for example with service providers that assist Uber UK in providing the Uber Eats Services, and it is not possible for Merchant to opt-out of such sharing. Uber may also share Aggregate Data with selected partners for commercial purposes related to the Uber Eats App (“Partner Sharing”). It is not possible for Merchant to opt-out of Partner Sharing, however Merchant’s data is not individually identifiable within Aggregate Data. In case Uber Data is also considered, in accordance with applicable laws, Merchant’s Personal Data, the information provided in, and the rights afforded under, Uber’s privacy notice shall, in case of a conflict, supersede this paragraph.
13. Indemnification.
a. Indemnified Claims. Each party (the "Indemnifying Party") will indemnify, defend and hold harmless the other party, its affiliates and their respective directors, officers, employees and agents (the "Indemnified Party") from and against any and all claims, damages, liabilities, causes of action, and losses (including reasonable attorney’s fees) (collectively, "Losses") with respect to any third party claim arising out of or related to: (i) the negligence or willful misconduct of the Indemnifying Party or its employees or agents (in Merchant’s case, including Aggregator Couriers but excluding Uber and Marketplace Couriers to the extent they are Merchant’s agents) in their performance of this Agreement; (ii) any claims that, if true, would be a breach of any of the Indemnifying Party’s (in Merchant’s case, including via Aggregator Couriers) representations, warranties or covenants in this Agreement; and (iii) any claims that the Indemnifying Party’s Marks infringe a third party’s intellectual property rights, as long as such Marks have been used in the manner approved by the Indemnifying Party.
b. Merchant will indemnify, defend and hold harmless the Uber Indemnified Parties from and against any and all Losses with respect to any third party claim arising out of or related to: (A) Merchant’s violation or alleged violation of any applicable retail food or other health and safety code, rule or regulation, (B) Merchant’s failure to determine the applicable VAT and other fees charged; (C) Merchant’s failure to apply correct VAT rates, including those rates adjusted by Uber on Merchant’s behalf; (D) VAT, other fees, penalties, interest and other costs related to Merchant’s obligations; (E) Merchant copying, storing, retaining, removing from the Uber Tools or otherwise processing the Personal Data, except as permitted by clause 11(b) of these General Supplemental Terms; (F) any third party claim for actual or alleged infringement of a third party’s intellectual property or other proprietary rights arising out of or in connection with any: (i) Merchant Marketing Materials; and/or (ii) Offer run by Merchant and use of Offer Materials; and/or (G) any third party claim arising out of or in connection with the manufacture, production, distribution, handling, advertising, consumption or use of, or otherwise relating to, any Offer run by Merchant, whether or not any claim arises during the Term of the Agreement, except in the case of each of (A)-(E) above, to the extent such harm was directly caused by the gross negligence or willful misconduct of Uber or its employees, agents or Couriers. With respect to the indemnities in (F) and (G) above, approval by an Uber Party of any Offer or use of any Offer Materials shall not affect this right of indemnification.
c. Procedure. Each Indemnified Party will provide prompt notice to the Indemnifying Party of any potential claim subject to indemnification hereunder. The Indemnifying Party will assume the defence of the claim through counsel designated by it and reasonably acceptable to the Indemnified Party. The Indemnifying Party will not settle or compromise any claim, or consent to the entry of any judgment, without written consent of the Indemnified Party, which will not be unreasonably withheld. The Indemnified Party will reasonably cooperate with the Indemnifying Party in the defence of a claim, at Indemnifying Party’s expense.
13. Insurance. During the Term and for one (1) year thereafter, each party will maintain Public and Products Liability and, if required by law, Employer’s Liability insurance. The Public and Products Liability insurance policy limits will be not less than one million pound sterling (£1,000,000) combined single limit per occurrence for bodily injury, death and property damage liability, and two million pound sterling (£2,000,000) in aggregate. All policies will be written by reputable insurance companies with a Best’s policyholder rating of not less than A-. Merchant shall not cancel or materially reduce its insurance without thirty (30) days’ prior written notice to Uber UK. Upon a party’s request, the other party will provide evidence of the insurance required herein. In no event will the limits of any policy be considered as limiting the liability of a party under this Agreement.
15. Auditing/Investigations. During the Term of the Agreement and for a period of 12 months after expiry or termination of it, on:
a. an annual basis; and/or
b. in case of any suspected or actual breach of (a) the Community Guidelines or any other code of conduct applicable to Merchant, (b) the Agreement, or (c) any of Merchant’s obligations under any applicable labour, anti-slavery or anti-bribery and corruption provisions, laws, regulations, guidelines and codes by Merchant or any Representative;
Uber UK shall have the right to audit (directly or indirectly) at Merchant’s offices, or request and receive copies of, any or all of Merchant’s records including, but not limited to payroll slips, social contribution expenses, tax returns, receipts and expenses, at Merchant’s cost, subject to at least twenty four (24) hours’ written notice. Merchant shall also inform Uber UK immediately in writing should it or any Representative be under investigation by any relevant authority in relation to any such potential or actual breach. Uber reserves the right to send Merchant questionnaires to assess compliance with the Agreement, to which Merchant agrees to reply within twenty-four (24) hours from the moment the questionnaire is sent, or a different deadline if specified in the questionnaire.
16. Governing Law. This Agreement shall be governed by and construed in accordance with the laws as specified in the Order Form without regard to its conflict of laws provisions.
17. In case you face issues using the Uber Eats Services and/or have complaints about the Uber Eats Services or this Agreement, you can contact us free of charge via the ‘Help’ section in the Uber Tools or by visiting https://help.uber.com/restaurants so our support team can follow up. We will inform you of the outcome within a reasonable period of time.
18. Dispute Resolution. In the event of any Dispute arising out of or in connection with the Agreement, the parties agree in the first instance to discuss and consider referring the Dispute to mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure (https://www.cedr.com). The parties remain free to jointly identify any mediator of their choice in the event of a Dispute.
19. General.
a. Waiver. The failure of either party to enforce, at any time or for any period of time, the provisions hereof, or the failure of either party to exercise any option herein, shall not be construed as a waiver of such provision or option and shall in no way affect that party’s right to enforce such provisions or exercise such option.
b. Modification. Any modification or amendment to the Order Form shall be effective only if in writing and signed by both parties, provided that Uber reserves the right to modify any information referenced at hyperlinks from this Agreement from time to time. Any modification or amendment to the Supplemental Terms shall be in accordance with clause II(B) of the Order Form.
c. Severability. If any provision of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such provision or part thereof shall to that extent be deemed not to form part of the Agreement but the legality, validity and enforceability of the remainder of the Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable (part of the) provision with a (part of a) provision that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable (part of the) provision, given the contents and purpose of the Agreement.
d. Force Majeure Event. Any delay in or failure by either party in the performance of this Agreement shall be excused if and to the extent such delay or failure is caused by a Force Majeure Event. The affected party will promptly notify the other party upon becoming aware that any Force Majeure has occurred or is likely to occur and will use commercially reasonable efforts to minimize any resulting delay in or interference with the performance of its obligations under the Agreement.
e. Assignment. Merchant may not assign or transfer this Agreement or any of its rights or obligations hereunder, in whole or in part, without the prior written consent of Uber UK. Uber UK may assign or transfer this Agreement or any or all of its rights or obligations hereunder, in whole or in part, under this Agreement without consent or notification. Uber UK shall be expressly discharged from all obligations and responsibilities arising after the assignment or transfer. Subject to the foregoing, this Agreement shall be binding upon and shall inure to the benefit of each party hereto and its respective successors and assigns.
f. Relationship between the Parties. The parties expressly agree that: (a) this Agreement is not an employment agreement, nor does it create an employment or worker relationship (including from a labour law, tax law or social security law perspective), between Uber UK (and/or its Affiliates) and Merchant or Uber UK (and/or its Affiliates) and any Couriers; and (b) except as specified in this Agreement, no joint venture, partnership, or agency relationship exists between Uber UK (and/or its Affiliates) and Merchant or Uber (and/or Uber UK’s Affiliates) and any Couriers. No party shall have the right to enter into contracts on behalf of, to legally bind, to incur debt on behalf of, or to otherwise incur any liability or obligation on behalf of, the other party hereto, in the absence of a separate writing, executed by an authorized representative of the other party. Each party shall be solely responsible for its employees and contractors used in connection with this Agreement. Except as otherwise expressly provided herein with respect to Uber UK acting as the limited payment collection agent solely for the purpose of collecting payment from Customers on behalf of Merchant, the relationship between the parties under this Agreement is solely that of independent contractors.
g. Entire Agreement. This Agreement contains the full and complete understanding and agreement between the parties and supersedes all prior and contemporary understandings and agreements, whether oral or written. In this Agreement, the words "including" and "include" mean "including, but not limited to."
h. Third Party Beneficiaries. Merchant acknowledges that there are no third party beneficiaries to this Agreement, except for Uber B.V. (in its capacity as agent for Uber UK) and Uber UK’s Affiliates. Nothing contained in this Agreement is intended to or shall be interpreted to create any third-party beneficiary claims, except with respect to Uber B.V. (in its capacity as agent for Uber UK) and Uber UK’s Affiliates.
i. Liability. Nothing herein limits or excludes (nor is intended to limit or exclude) any statutory rights that Merchant or Uber UK may have under Applicable Laws that cannot be lawfully limited or excluded.
j. Payment Processing Errors. Uber UK reserves the right, in its sole discretion, to seek reimbursement from Merchant if Uber UK discovers payment processing errors. Uber UK may deduct from Merchant's Item Revenue, debit Merchant's payment method on file, or seek reimbursement from Merchant by any other lawful means to correct any errors. Merchant authorizes Uber UK to use any or all of the above methods to seek reimbursement.
k. Notice. Any notice will be sent to the address of the relevant party listed in the Order Form and deemed duly given: (a) upon actual delivery, if delivery is by hand; or (b) three (3) days after being sent by overnight courier, charges prepaid; or (c) by electronic mail to the designated recipient.
PAYMENTS TERMS
These Payments Terms of Service ("Payments Terms") constitute a legally binding framework agreement between you as an Earner (as defined below) on the platforms provided by Uber (as defined below) ("Uber Platforms"), Uber and Uber Payments UK Limited, a private limited company established in the United Kingdom, with its head office situated at Aldgate Tower, 1st Floor & part of 2nd Floor, 2 Leman Street, London E1 8FA, and registered with Companies House under number 13586339 ("Uber Payments"). You, Uber and Uber Payments are the “parties” to these Payments Terms.
These Payments Terms govern the Payments Services (as defined below) performed at the request of Uber in connection with activities that take place via the Uber Platforms.
The Uber Terms of Service and/or the Services Agreement ("Uber Terms") separately govern the use of the Uber Platforms and the Uber Services. All capitalised terms in these Payments Terms have the meaning set forth in the Uber Terms, unless otherwise defined in Section 2 or elsewhere in these Payments Terms.
1. Scope and Use of Payment Services and Qualification of Payments Terms
1.1 For any part of the Uber Services that constitutes a payment service as defined under the PSRs 2017, Uber has engaged Uber Payments to provide such payment services at the request of Uber to Earners in connection with activities that take place via the Uber Platforms ("Payment Services"). Uber Payments therefore provides you with the Payment Services under these Payments Terms. Such Payment Services may consist of payment processing, acquiring of payment transactions (including enabling acceptance of payment transactions involving Uber Money), money remittance, the execution of payment transactions and/or other payment services in support of the Uber Platforms.
1.2 Uber Payments may restrict the availability of the Payment Services, or certain services or features thereof, as it reasonably requires in order to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. Uber Payments may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time.
1.3 Your access to or use of certain Payments Services may be subject to, or require you to accept, additional terms and conditions if you wish to receive those Payment Services. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence, unless specified otherwise.
1.4 These Payments Terms are a ‘framework contract’ for the provision of payment services, as defined in regulation 2 of the PSRs 2017.
1.5 These Payments Terms are applicable from 1 August 2023.
2. Definitions
2.1 “Affiliate” means an entity that, directly or indirectly, controls, is under the control of, or is under common control with a party, where control means having more than fifty percent (50%) of the voting stock or other ownership interest, the majority of the voting rights of such entity, the ability of such entity to ensure that the activities and business of that Affiliate are conducted in accordance with the wishes of that entity or the right to receive the majority of the income of that Affiliate on any distribution by it of all of its income or the majority of its assets on a winding up.
2.2 "Agreement" means the services agreement between Uber and you governing your use of the Uber Platforms, including any general terms and conditions applicable thereto, as amended from time to time.
2.3 "Business Day" means a day on which banks in the United Kingdom are open for regular business.
2.4 "E2E Charge" means the amount charged by an Earner to another Earner resulting from a Service provided by an Earner to the other Earner in accordance with the Agreements of each of the Earners.
Example: when making a delivery on the Uber Eats platform, a courier provides a delivery service directly to the restaurant. Under its agreement, the restaurant will be required to pay the couriers for the delivery service provided by the courier to the restaurant. The fee due by the restaurant to the courier is an example of an E2E Charge.
2.5 "Earner" means you or another independent company or person supplying goods and/or services through the Uber Platforms for which you or the other company or person have entered into an Agreement with Uber.
2.6 "Earner Charges" means all amounts charged by an Earner to a User or to another Earner (i.e. the E2E Charge) for the provision of the Services.
Examples of an Earner Charge are:
- the fare (including any other charges) charged by a driver to a rider;
- the amount charged by a restaurant to a user ordering from that restaurant;
- the amount charged by a technology services provider to a transportation service provider.
2.7 "Fees" means any fee due from you to Uber or third parties (including any E2E Charges, chargebacks, etc.) pursuant to the Agreement or the Payments Terms.
2.8 “Micro-Enterprise” means an Earner which, on the date it registers for the Services, had fewer than 10 employees and an annual turnover and / or balance sheet total of €2 million or less, or if it is part of a group, the group had an annual turnover and / or balance sheet total of €2 million or less, as more specifically defined under the PSRs 2017.
2.9 "Payments Terms" means these general terms and conditions for the Payment Services, as amended or restated from time to time.
2.10 “Pay-out" means a settlement by Uber Payments to you of a Pay-out Amount in whole or in part.
2.11 "Pay-out amount" means the amounts due to you which consists of the Earner Charges plus Uber Amounts paid to you and received by Uber Payments minus Fees, as further described in section 5.1.
Example: where a restaurant prepares a meal for an eater, the eater is charged a meal fare. This meal fare is collected on behalf of the restaurant and the fees due to Uber are deducted. The amount of the meal fare minus the fees is the amount available for pay-out to the restaurant - this is the Pay-out amount.
2.12 "Payment Services" means services provided to you by Uber Payments at the request of Uber, as described in sections 1 and 5.
2.13 "PSRs 2017” means the UK Payment Services Regulations 2017 (SI 2017/752).
2.14 "Services" means any supplying of goods and/or services provided by you as laid down in the Agreement.
2.15 “Small Charity” means a charity that is properly registered and meets the appropriate statutory definition in England & Wales, Scotland or Northern Ireland, whose annual income is less than £1 million, as more specifically defined in the PSRs 2017.
2.16 "Uber" has the meaning given to this term in the Agreement
2.17 "Uber Amount" means any applicable payment, incentive or other amount due by Uber to you under the Agreement.
2.18 “Uber Money” means a stored value amount (constituting electronic money) issued by Uber Payments to a User that can be used by the User to pay an Earner Charge.
2.19 "Uber Payments" means Uber Payments UK Limited, a private limited company established in the United Kingdom, with its head office situated at Aldgate Tower, 1st Floor & part of 2nd Floor, 2 Leman Street, London E1 8FA, and registered with Companies House under number 13586339.
2.20 "Uber Platforms" means the digital platforms that provide the infrastructure and rules for the digital marketplaces offered by Uber.
2.21 "User" means the end user which is authorised by Uber to use the mobile application of Uber in order to use and pay for Services.
3. General information
Contact details:
Uber Payments UK Limited
Aldgate Tower,
1st Floor & part of 2nd Floor,
2 Leman Street,
London
E1 8FA
Uber Payments UK Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 959722) for the issuing of electronic money and provision of payment services.
Uber Payments holds funds to cover Pay-out amounts it owes you in one or more segregated bank accounts. Whilst Uber Payments does not hold any funds on trust for you, in the event of its insolvency, you would be paid from these segregated bank accounts in priority to other creditors in accordance with applicable laws. If Uber Payments becomes insolvent, it could take time for those funds to be paid to you and, as some costs could be deducted by an administrator or liquidator, you might not be repaid in full. The UK Financial Services Compensation Scheme does not apply in relation to amounts that Uber Payments holds for you.
4. Earner information and personal data
4.1 The Earner must promptly provide Uber Payments, or a party designated by Uber Payments with all data and information reasonably requested by or on behalf of Uber Payments from time to time, which Uber Payments requires to provide the Payment Services and/or to fulfil its legal obligations. Such information may include, for example (but is not limited to), information necessary for Uber Payments to identify you, verify your identity and provide Uber Payments with insight into your ownership and control structure.
4.2 You represent and warrant that data and information provided by you to Uber Payments (or a third party on Uber Payments' behalf) is accurate, not misleading and complete.
4.3 In the event any of the information you have provided to Uber Payments under section 4.1 changes, you must as soon as you reasonably can notify Uber Payments of such changes via the Uber Platforms. Until the moment that Uber Payments has received such updated data or information, Uber Payments may assume that the data and information provided to Uber Payments or the person designated by it are up to date, complete and correct.
4.4 Subject to all applicable laws, Uber Payments may provide to a third party, such as a court of law, a regulatory body or law enforcement (the “Information Recipient”), any information (including personal data) about you collected and processed for the purpose of providing the Payment Services if: (a) there is a complaint, dispute or conflict between you and a User regarding a payment and Uber Payments reasonably needs to share the information with the Information Recipient to help resolve the matter or in order to meet legal or regulatory obligations; (b) it is necessary to enforce the Payments Terms, (c) Uber Payments, Uber or another Affiliate reasonably believes it must provide the information to the Information Receipient in order to satisfy applicable law or regulation; (d) Uber Payments, Uber or their Affiliate reasonably believes it necessary to provide the information to the Information Receipient in order to (1) protect the safety, rights, property or security of Uber Payments, Uber, the Payments Services or any third party, (2) detect, prevent or otherwise address fraud, security or technical issues, and/or (3) prevent or stop activity which Uber Payments, Uber or any of its Affiliates reasonaby consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or (e) Uber Payments, Uber or another of their Affiliates reasonably considers it necessary to disclose the infromation to the Information Recipient, for insurance or other purposes related to your ability to qualify, or remain qualified, to use the Uber Services. Uber Payments may retain your personal data for legal, regulatory, safety, and other necessary purposes after the Agreement is terminated. Uber Payments processes personal data in accordance with the Uber privacy policy at https://privacy.uber.com/policy .
4.5 When entering into the Payments Terms, Uber Payments will ask for your consent in accordance with regulation 97 of the PSRs 2017 to access, process and retain personal data necessary for the provision of the Payment Services. You can revoke the consent given in accordance with this clause at any time. If you revoke the consent, you will not be able to use any Uber Services and Uber will have to terminate the Agreement.
5. Payment services provided by Uber Payments at request of Uber
5.1 Uber Payments enables you to accept and receive payments from Users (which Users can make using a range of payment methods which are made available on the Uber Platforms from time to time, including Uber Money where available) or from another Earner, in return for the Services that you provide to them through an Uber Platform. You therefore agree that Uber Payments will process payments made by Users (including Uber Money payments, where available) and from other Earners for your Services. Uber Payments shall receive any funds paid by a User (including Uber Money payments, where available), by another Earner (the Earner Charges) or by Uber (the Uber Amounts) to you and settle such funds to you less any applicable Fees (together, the Pay-out Amount) as set-out in section 7.
5.2 Uber Payments shall be responsible for receiving and settling the Pay-out Amount to which you are entitled. Uber Payments shall only settle amounts it has actually received from a User or another Earner or another payment service provider (and in the case of an Uber Amount, from Uber) for your Services. Uber Payments is also the issuer of Uber Money, and therefore when a User pays using Uber Money, Uber Payments is treated as always receiving the full amount of an Uber Money payment.
6. Earner Charges and E2E Charges
6.1 Uber Payments will collect the Earner Charges (including E2E Charges) paid to you for the Services you have provided and the Uber Amounts. Any such Earner Charges and Uber Amounts will be received by Uber Payments who shall subsequently settle Pay-out Amounts to the Earner in accordance with sections 5 and 7 of these Payments Terms.
6.2 Uber Payments will transfer the Pay-out Amount to you in the currency in which the Earner Charge or Uber Amount was received by Uber Payments.
6.3 Uber Payments will settle Pay-outs to the bank account designated by you on the relevant Uber Platform. You may only designate a bank account that is held in your own name for Pay-outs. Any changes to the bank account must be notified to Uber Payments as soon as possible. You represent and warrant that the bank account designated by it on the Uber Platform is a bank account held in your own name.
6.4 You authorize Uber Payments to use the Earner Charges (including for the avoidance of doubt, the E2E Charges) to satisfy all claims of Uber or third parties vis-à-vis you under or pursuant to the Agreement and/or the Payments Terms. Uber Payments is authorized to deduct the amount of such claims from the Earner Charges and transfer such amounts to Uber and itself. Uber Payments shall in this respect be entitled to solely rely on the information it receives from Uber as to any amounts due from you to Uber, subject to any evidence you provide to the contrary.
7. Pay-out
7.1 Uber Payments will make each Pay-out amount available for Pay-out to you as soon as funds for the Pay-out amount have been credited to Uber Payments’ bank account. When a User pays using Uber Money, the payment amount will always be treated as credited to Uber Payments’ bank account on the day the payment is made.
7.2 Uber, Uber Payments and the Earner can agree that Pay-outs will take place on a specific incidental or recurring date. Such agreement constitutes a request for Pay-out. Such request for Pay-out will be regarded as having been received by Uber Payments on the moment that the Earner indicates on the relevant Uber Platform that it wishes to receive Pay-out and the agreement to that request has been confirmed by Uber.
7.3 Any request for Pay-out received by (or on behalf of) Uber Payments (a) on a day that is not a Business Day or (b) after 17:00 London time on a Business Day will be regarded as having been received on the next Business Day.
7.4 If Pay-out takes place in GBP or EUR, Uber Payments will ensure that the account of the bank holding such account is credited with the Pay-out amount no later than on the end of the first Business Day immediately following the receipt of the request for Pay-out in accordance with these Payments Terms.
7.5 In all circumstances other than as described in section 7.3, Uber Payments will ensure that Pay-out by Uber Payments takes place within a reasonable term.
8. Refusal and limitations on Pay-out
8.1 Uber Payments may at any time (at its own discretion) decide not to process an Earner Charge or Uber Amount or may refuse to settle any Pay-out Amount to you if:
● transferring such an amount would conflict with the law, relevant guidance or requests from a competent regulator or a binding judicial order;
● Uber Payments considers it reasonable and necessary not to pay-out such amount because it would conflict with its policies or applicable procedures as notified to and binding on you;
● Uber Payments reasonably believes that the payment being settled or the Service being paid for is in violation of the Agreement or the Payments Terms;
● Uber or Uber Payments reasonably suspects that you are using their services fraudulently or otherwise unlawfully in conjunction with the payment being settled or the Service being paid for.
8.2 Uber Payments may at any time decide not to settle any Pay-out Amount to you if it considers it reasonable and necessary not to pay-out such amount, for example because it would conflict with its internal policies and procedures.
8.3 As necessary for compliance with applicable laws and regulations, or for reasonable operational reasons, Uber Payments may limit the amount of each individual Pay-out. If the total amount owed to an Earner is at any time higher than the limit determined by Uber Payments in accordance with the previous sentence, Uber Payments may initiate a series of Pay-outs in one day or on subsequent days.
8.4 If Uber Payments refuses to process or settle a payment under section 8.1 or 8.2, Uber Payments (or Uber on its behalf) will notify you as soon as possible of the refusal; if possible the reasons for the refusal; and if it is possible to provide reasons for the refusal and those reasons relate to factual matters, the procedure for correcting any factual errors that led to the refusal. Uber Payments will notify you at the earliest opportunity, and in any event no later than the end of the periods indicated in Section 7, as applicable. Any such notification will be made through the Uber Platforms. Uber and Uber Payments shall not be required to notify the Earner if such notification is prohibited by the laws applicable to it or is prohibited by a competent court or regulator.
8.5 Uber Payments may limit or temporarily or permanently suspend your access to the Payment Services as it reasonably thinks appropriate (i) to comply with applicable law, or the order or request of a court, law enforcement, a regulator or other administrative agency or governmental body, or if (ii) you have [materially] breached the Payments Terms, the Agreement, applicable laws, regulations or third-party rights, (iii) you have provided inaccurate, fraudulent, outdated, misleading or incomplete information under the Payments Terms or the Agreement and this materially affects Uber Payments’ decision to agree to provide you with Payment Services or Uber’s decision to agree to provide you with its services under the Agreement, or (iv) Uber Payments believes in good faith that such action is reasonably necessary to protect the personal safety or property of Uber, Uber Payments, Users, other Earners, or third parties, or to prevent fraud or other illegal activity.
8.6 The purpose of the Payments Terms is for provision of Payment Services in relation to Services you provide under the Agreement. Therefore, Uber Payments may suspend your access to the Payment Services if and for as long as Uber suspends the Agreement, or if Uber terminates the Agreement.
8.7 Uber Payments may suspend your access to the Payment Services if your provision of the Services through the Uber Platforms is no longer in accordance with (i) applicable laws; (ii) the standards and policies of Uber as notified to and binding on you under the Agreement or these Payments Terms; or (iii) the Agreement or these Payments Terms.
8.8 You are responsible for compliance with all laws, rules, regulations, and tax obligations that may apply to your use of the Payment Services. In connection with the use of the Payment Services, you may not (nor may you assist or enable others to):
a. breach or circumvent any applicable laws or regulations, agreements with third parties, third-party rights, the Agreement and/or the Payments Terms;
b. use the Payment Services for any commercial or other purposes that are not expressly permitted by the Agreement and/or the Payments Terms; or
c. take any action that you know damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the Payment Services or if you think such action is likely to have such an effect.
9. Incorrect processing of payments
9.1 Sections 9.2 to 9.4 set out Uber Payments’ liability and obligations if it does not process, or if it incorrectly processes, a payment instruction that it is obliged to process under these Payments Terms (a “Failed Instruction”).
9.2 For a payment to you by a User or by another Earner:
a. Uber Payments will immediately and correctly re-transmit any Failed Instruction; and
b. If you ask Uber Payments to do so, where an instruction for the payment to you has not been processed or has been incorrectly processed, Uber Payments will (without charge, and even if Uber Payments is not responsible for the processing failure) make immediate efforts to trace that payment and notify you of the outcome.
9.3 If there is a Failed Instruction for a payment to you of an Uber Amount or using Uber Money or by another Earner, if Uber Payments in fact received the payment, Uber Payments will immediately make the funds available to you, subject to its usual settlement times in Section 7 and subject to any set off Uber Payments is permitted to make under this Payments Agreement (for example, under Section 6.4).
9.4 Uber Payments will reimburse you for any charges or interest you have to pay as a result of a Failed Instruction.
9.5 You may also ask Uber Payments to trace a payment under Section 9.2(b) where an instruction for a payment by a User has not been processed or has been incorrectly processed by a third party rather than us.
9.6 Sections 9.2 to 9.5 only apply if you have informed Uber Payments about the relevant failure without undue delay upon becoming aware of it and in any event within thirteen months of it happening.
10. Transactional information
10.1 At least once a month (except where no payments have been made to you), Uber Payments will (free of charge) make information on your payments available to you through the Uber Platform.
10.2 This information will identify each payment, who paid you, the payment amount (and if Uber Payments converted that amount, the exchange rate it used and the amount after conversion), a breakdown of any charges for the payment, and any information transferred with the payment.
11. Communications between you and Uber Payments
11.1 You may contact Uber Payments by contacting Uber and/or Uber Payments through http://help.uber.com (log in to receive personalised support), or such other means as Uber Payments may agree from time to time.
11.2 Uber Payments and Uber may communicate with you in relation to these Payments Terms by e-mail to the e-mail address contact details you have provided to Uber, or by placement on the online portal available to you on the Uber Platforms, or by any other means that Uber Payments or Uber may agree, using the contact details you have provided to Uber Payments or Uber.
a. Where Uber Payments or Uber is required by applicable law to provide you with information using a particular method, it will do so.
b. In order to view emails you need a computer with software that can display emails in HTML format and to access the online portal you need to use a compatible web browser.
11.3 All notices and communications between you and Uber Payments or Uber must be in English. However, Uber Payments and/or Uber may send you notifications and communications relating to these Payments Terms in another language where applicable law requires it to, or otherwise where it is reasonably practical for it to do so.
11.4 Uber Payments will accept instructions from you through the Uber Platform. It will rely on any instruction or information it receives through the Uber Platform using your security credentials as your authorisation for that instruction to be given or that information to be sent. You must take all reasonable steps to keep your security credentials safe. Uber Payments is not liable for any loss or harm that you or any other person may incur or suffer as a result of it relying on instructions or information sent through the Uber Platform using your security credentials but which are in fact sent without your authorisation. This does not, however, affect Uber Payments’ obligations under Section 9.
11.5 If Uber Payments thinks its Payment Services are at risk of fraud or face a security threat, it will contact you through the Uber Platform or another secure procedure using the details you have provided to tell you what you need to do to help manage that risk.
12. Interest
Uber Payments will not pay any interest over the Pay-out Amount or any other funds held by Uber Payments and designated for an Earner.
13. Costs
13.1 Fees for providing the Payment Services form part of the fees agreed in the Agreement. Uber Payments will not charge any additional fees to such fees agreed upon under the Agreement.
13.2 Any other costs pursuant to the Payments Terms shall be for your account and due to Uber as Fees.
14. Liability
14.1 Uber Payments and each of its Affiliates are not liable under or relating to the Agreement or the Payments Terms for any of the following losses or damages, whether arising as a result of a breach of contract, negligence, non-fraudulent misrepresentation, or otherwise, even if Uber Payments or its Affiliate has been informed in advance about the possible occurrence of the losses or damage: (i) any incidental, punitive, special, exemplary, consequential, or other indirect damages of any type or kind; or (ii) your or any third party’s property damage, or loss or inaccuracy of data, or loss of business, revenue, profits, use or other economic advantage.
14.2 You agree that all claims that you have or means to have against Uber Payments and each of its Affiliates and subsidiaries should be disclosed to Uber Payments within one (1) year after the event that gave rise to the claim and that the Earner forfeits all such claims if it fails to meet this obligation.
14.3 Nothing in these Payments Terms will exclude or limit:
a. your liability or the liability of Uber Payments, Uber or their Affiliates for wilful misconduct, gross negligence, death or personal injury due to negligence, or fraudulent misrepresentation, or to the extent that such liability cannot otherwise be excluded or limited under applicable laws; or
b. Uber Payments’ liability under Section 9 or its obligation to settle payments (less any permitted deductions) in accordance with this Payments Agreement.
15. Indemnification
You shall indemnify, defend (at Uber Payments’ option) and hold harmless Uber, Uber Payments and each of its Affiliates and their respective officers, directors, employees, agents, successors and assigns from and against any and all liabilities, reasonable expenses (including legal fees), damages, penalties and fines arising out of or related to: (a) your material breach of your representations, warranties or obligations under these Payments Terms; or (b) a claim by a third party (including Users, regulators and governmental authorities) directly or indirectly related to ’your failure to provide your Services in accordance with the Agreement and applicable laws.
This Section 15 shall not be applicable with respect to liabilities, reasonable expenses (including legal fees), damages, penalties or fines if and to the extent that they arise out of or relate to a failure by Uber, Uber Payments, their Affiliates, or their respective agents, officers, directors, employees, agents, successors and assigns to comply with the Agreement, these Payments Terms, their obligations under applicable laws and regulations, or to their negligence or wilful misconduct.
16. Term and Termination
16.1 The Payments Terms commence on the later of (i) the date on which they become applicable in accordance with section 1.5 or (ii) the date on which the Agreement is entered into by you and shall continue until terminated as set forth herein.
16.2 You can end these Payments Terms or any of the Payment Services at any time free of charge through the Uber Platform. N.B. Ending these Payments Terms or any of the Payment Services may mean that you can no longer receive services from Uber and that the Agreement also ends.
16.3 Uber Payments can end these Payments Terms, or any of its Payment Services, at any time, by notifying you at least two months before ending it.
16.4 Uber Payments can end these Payments Terms, or any of its Payment Services, more quickly (including immediately) by notifying you, if:
a. it reasonably believe you are using, or attempting to use, its Payment Services fraudulently or otherwise in a way that would cause either you or Uber Payments to break applicable laws; or
b. Uber Payments has to do so under applicable laws.
16.5 The Payments Terms end with immediate effect in the event your Agreement with Uber ends.
16.6 In addition, Uber Payments may on less than two months’ notice (including with immediate effect), terminate these Payments Terms, or any of its Payment Services, if (i) you have seriously or repeatedly breached your obligations under these Payments Terms; (ii) you have provided materially inaccurate or incomplete information requested by us under Section 4 or have failed to update us about a material change to information you previously provided in accordance with Section 4; (iii) you have violated applicable laws, regulations, or third-party rights; (iv) you are declared insolvent or bankrupt, or you have submitted or sent a request for deferment of payment (or any similar action or event) to Uber or Uber Payments or (v) Uber Payments believes in good faith that such action is reasonably necessary to protect other Earners, Uber, Uber Payments or third parties such as Users (for example in the case of fraudulent behaviour of an Earner).
16.7 In addition, Uber Payments may on less than two months’ notice (including with immediate effect) terminate the Payments Terms if your provision of the Services through the Uber Platforms is no longer in accordance with (i) applicable laws; (ii) the standards and policies of Uber as notified to and binding on you under the Agreement or these Payments Terms; or (iii) the Agreement or these Payments Terms.
16.8 The Payment Services under these Payments Terms are to support payment for Services you provide under the Agreement. Therefore, a notice by you to Uber Payments to terminate these Payments Terms may also be treated by Uber as a notice to terminate the Agreement.
16.9 If the Payments Terms are terminated, Uber Payments will no longer provide you with its Payment Services, including that it will not accept or process any new Earner Charges and will Pay-out any Pay-out Amount (if any) to you as soon as possible in accordance with the final sentence of section 6.1. The Payments Terms shall survive up and until the moment that all outstanding payment obligations of Uber Payments and you have been satisfied.
17. Modification and additional terms
17.1 Uber Payments reserves the right at any time to modify these Payments Terms with a notice period of 2 months before the proposed date of application, where the modifications take effect after the publication of an updated version of the Payments Terms on the Uber Platforms. If there is a change in applicable legislation and/or regulations, Uber Payments reserves the right to immediately modify these Payments Terms. Uber Payments also reserves the right to modify information that is referred to via hyperlinks in the Payments Terms, if any, as appropriate. The Earner confirms and agrees that by using the services provided via the Uber Platforms, the Earner is bound to future modifications and additions to these Payments Terms and information referred to through the hyperlinks contained in these Payments Terms (including modifications and additions in relation to the Earner Charges). Continued use of the Uber Services and/or the Payment Services provided via the Uber Platforms after such changes means that the Earner agrees to such modifications. In the event that the Earner does not agree to the modified terms, the Earner can terminate the Agreement in accordance with its terms and consequently terminate the Payments Terms free of charge pursuant to section 14.2.
17.2 Additional terms and conditions may apply to the Payment Services. You may, if applicable, be offered these additional terms and conditions to agree to if you wish to receive those Payment Services. Additional terms and conditions are in addition to, and are deemed to be part of, the Agreement and these Payments Terms. In the event of conflict, the additional terms prevail over these Payments Terms.
18. Miscellaneous Terms
18.1 If any (part of a) provision of these Payments Terms is held to be invalid, unlawful or unenforceable, such provision will be severed from these Payments Terms and will not affect the validity and enforceability of the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted under applicable laws.
18.2 You do not have the right to assign, novate or transfer the Payments Terms or the rights or obligations arising from them, in whole or in part, without the prior written agreement of Uber Payments. Similarly, Uber Payments only has the right to assign, novate or transfer the Payments Terms or the rights or obligations arising therefrom in whole or in part with your agreement.
18.3 These Payments Terms, including any additional terms and conditions, constitute the entire agreement and understanding between the parties with respect to the subject matter of these Payments Terms. These Payments Terms replace and supersede all previous and temporary and simultaneous agreements or arrangements regarding the subject matter of these Payments Terms.
18.4 In these Payments Terms, the words "inclusive", “including” and "include" mean "including, but not limited to". The considerations form part of the Payments Terms.
18.5 You represent and warrant that there are no external beneficiaries to the Agreement and Payments Terms. Nothing that is included in the Payments Terms is intended, or may be construed as creating claims on behalf of third parties or as giving rights to third parties, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.6 Uber Payments will provide you with a copy of these Payments Terms (without charge) at your request.
19. Exclusion of relevant statutory provisions
If you are not a Micro-Enterprise or Small Charity, you agree that the requirements of Part 6 (information requirements for payment services) will not apply to you and, to the maximum extent possible, regulations 66(1), 67(3), 67(4), 75, 77, 79, 80, 83, 91, 92 and 94 of the PSRs 2017, will not apply. You also agree that a different time period applies for the purposes of regulation 74(1) of the PSRs 2017.
20. Applicable Law and Jurisdiction; Arbitration
The Payments Terms and Uber’s and Uber Payments’ dealings with you with a view to entering into these Payments Terms, are governed by the laws of England and Wales. Any dispute, conflict or controversy, howsoever arising out of or in connection with or relating to the Payments Terms, including those relating to its validity, its construction or its enforceability, shall be settled in accordance with the terms of the Agreement.
21. Complaints
21.1 If you have a complaint related to the Payment Services, please go to http://help.uber.com and log in to receive personalised support.
21.2 Please clearly indicate when you wish to make a complaint. This helps to distinguish a complaint from a mere query or other matters.
21.3 Uber Payments will do its best to resolve your complaint as soon as possible, and send you a final response within 15 days of receiving the complaint. If, in exceptional circumstances, for reasons beyond Uber Payments’ control, it needs more time to respond, it will send you a holding reply within 15 days of receiving your complaint to let you know when you will receive its final response (which will be no later than 35 days from the date on which it first received your complaint).
21.4 If you do not receive Uber Payments’ final response on time or you are unhappy with its final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, details of which are available at http://www.financial-ombudsman.org.uk/consumer/complaints.htm. You can also call them on 0800 023 4567 or tell them about a complaint online (via https://help.financial-ombudsman.org.uk/help).
Consent
You hereby give your consent in accordance with regulation 97 of the PSRs for Uber and Uber Payments to access, process and retain personal data necessary for the provision of the Payment Services set out in the Payments Terms. This personal data includes:
● your name, email address, phone number and address;
● trip information;
● payment or banking information (including related payment verification information);
● government identification numbers, driving licence or passport if required by law, and date of birth, photo and signature.
This may be information that you provide directly, Uber Payments generates themselves or that Uber Payments receives through a third party, such as a business verification service provider, or receives partially from Uber.
Uber Payments uses this information, or shares this information with Uber, to:
● Verify your identity and where necessary request Uber to update the Earner’s account;
● Process or facilitate payments;
For the other uses of your personal data by Uber and its affiliates, please check the Uber Privacy Policy available at https://privacy.uber.com/policy.
In providing the Payment Services, Uber Payments will have to share personal data with its vendors, service providers and business Earners. These include:
● Uber and Uber Payments subsidiaries and affiliates;
● Banks and other payment service providers; and
● Business verification service providers.
You can revoke this consent at any time. However, please note that if you revoke this consent, you will not be able to use any Uber Services and Uber will have to terminate their Agreements with you.
SPECIFIC SUPPLEMENTAL TERMS
MARKETPLACE METHOD
The following Specific Supplemental Terms govern the use of the Marketplace Method and the general availability of Items via the Uber Eats App delivered to Customers by Marketplace Couriers ("Marketplace Items"). All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms.
1. Marketplace Items. Upon Merchant agreeing to the Order Form, Definitions, General Supplemental Terms and Specific Supplemental Terms governing the Marketplace Method, and contingent upon completion of any additional verification steps, the Uber Tools will be made available to Merchant to access and request on-demand delivery services performed by Marketplace Couriers. The Uber Eats Services in connection with the Marketplace Method include, without limitation: (a) providing on-demand lead generation, logistics, payment processing, marketing, onboarding, operational and other support services in connection with the sale of Marketplace Items by Merchant via the Uber Eats App; and (b) enabling Merchant to access and request on-demand delivery services performed by Marketplace Couriers.
2. Payment.
a. Marketplace Service Fee. In consideration for the Uber Eats Services in connection with the Marketplace Method, Uber UK will charge Merchant a Marketplace Service Fee in the amount set out in the Order Form for each Marketplace Item sold by Merchant via the Uber Eats App. Uber UK will calculate the Marketplace Service Fee as follows: the Retail Price of the Item(s) sold by Merchant via the Uber Eats App (including any VAT) (the "Marketplace Item Payment") multiplied by the Marketplace Service Fee percentage. The Marketplace Service Fee shall be deemed to be exclusive of VAT).
b. Marketplace Cash Orders. Uber UK may facilitate a delivery option to Customers in the Territory that allows them to pay for a given Marketplace Item provided by Merchant and all associated fees and charges resulting from that transaction in cash (a "Marketplace Cash Order").
c. Collections. Notwithstanding the appointment of Uber UK by Merchant as its limited payment collection agent under the Agreement, in the event of a Marketplace Cash Order request by a Customer, Merchant authorizes a Marketplace Courier to collect the Marketplace Item Payment sold by Merchant via the Uber Eats App (including any VAT). The Marketplace Courier shall be notified of the funds to be collected by the Marketplace Courier ("Marketplace Cash Collections"), exclusive of any gratuities, in the Uber Eats App. Uber’s and/or its Affiliates' role as Merchant’s agent with regard to Marketplace Cash Collections shall be to collect the Marketplace Item Payment and Uber UK’s Marketplace Service Fee from Marketplace Couriers by either obtaining the funds electronically or offsetting such amounts from funds otherwise due to Marketplace Couriers from their delivery services in aggregate generated on the Uber Eats App. Merchant acknowledges and agrees that collection shall be the responsibility of the Marketplace Courier. If for whatever reason Marketplace Courier’s electronic payment to Uber and/or its Affiliates is delayed or unsuccessful, Uber and/or its Affiliates, in its capacity as Merchant’s collection agent, will act as a fall-back and ensure receipt of payment by Merchant. Merchant acknowledges and agrees that in consideration of Uber UK’s provision of lead generation, demand prediction, and other related services provided via the Uber Eats App under the Agreement, Merchant owes Uber UK the respective Marketplace Service Fee, regardless of collections related to the attempted or completed deliveries. Uber UK shall not be deemed to have waived its right to any amounts owed by Merchant if: (a) there are insufficient payment card order to set off against; (b) Merchant does not timely repay any amounts owed to Uber UK; or (c) Uber elects to require a minimum amount owed prior to initiating collection efforts or otherwise delays collecting amounts owed by Merchant. Uber UK reserves the right to suspend Merchant’s account if Merchant maintains a negative balance for more than one (1) week. With each payment statement, Uber UK shall report any offsetting and deductions.
d. Revenue Transfer. Uber and/or its Affiliates will transfer to Merchant the total Marketplace Item Payment (including any VAT collected on Merchant’s behalf) earned by Merchant, less the Marketplace Service Fee and any refunds given on behalf of Merchant to Customers (such final transferred amount being the "Marketplace Item Revenue"). The Marketplace Item Revenue will be transferred on a bi-weekly basis.
3. Batched Trips. Uber UK may, at its sole discretion, request for one Marketplace Courier to deliver orders to multiple Customers as part of the same trip ("Batched Trips"). Batched Trips may include multiple orders from Merchant, or one or more orders from Merchant combined with one or more orders from other merchants using the Uber Eats App.
AGGREGATOR METHOD
The following Specific Supplemental Terms govern the Aggregator Method and Items delivered to Customers on behalf of Merchant by Aggregator Couriers ("Aggregator Items"). All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms.
1. Aggregator Items. Upon Merchant agreeing to the Order Form, the Definitions, the General Supplemental Terms and the Specific Supplemental Terms governing the Aggregator Method, and contingent upon completion of any additional verification steps, the Uber Tools will be made available to Merchant for it to (a) access and request lead generation, demand prediction, payment processing and other related services in connection with its sale and delivery of Items; and (b) fulfil the delivery of its Items using Aggregator Couriers. Uber UK does not provide any delivery services to Merchants or Customers with the Aggregator Method. Rather, Uber UK provides lead generation, logistics, demand prediction, payment processing and other related services in connection with the sale and delivery by or on behalf of Merchant of Items to be delivered by Aggregator Couriers.
2. Payment.
a. Aggregator Service Fee. In consideration for the Uber Eats Services in connection with the Aggregator Method, Uber UK will charge Merchant an Aggregator Service Fee in the amount and using the calculation set forth in the Order Form for each Aggregator Item sold by Merchant via the Uber Eats App.
b. Aggregator Delivery Services. Merchant will pay Aggregator Couriers for their delivery services provided to Merchant at its sole discretion, and Merchant is at all times solely responsible for providing payment to Aggregator Couriers. If Merchant is paid for an order, Merchant is responsible for the Aggregator Service Fee even if an Aggregator Courier is unable to complete the delivery. If applicable, Merchant authorizes Uber and/or its Affiliates to collect a delivery charge from Customers on its behalf (the "Aggregator Delivery Charge").
c. Aggregator Cash Deliveries. Uber UK may facilitate a delivery option to Customers that allows them to pay for a given Aggregator Item provided by Merchant and all associated fees and charges resulting from that transaction in cash (an "Aggregator Cash Order"). Notwithstanding the appointment of Uber UK by Merchant as its limited payment collection agent under the Agreement, in the event of an Aggregator Cash Order request by a Customer, Merchant authorizes an Aggregator Courier to collect the Retail Price of the Aggregator Item(s) sold by Merchant via the Uber Eats App (including any VAT) together with the Aggregator Delivery Charge from the Customer on behalf of Merchant. The Aggregator Courier shall be notified of the funds to be collected by the Aggregator Courier ("Aggregator Cash Collections"), exclusive of any gratuities, in the Uber Eats App. Merchant acknowledges and agrees that collection shall be the responsibility of the Aggregator Courier. Merchant acknowledges and agrees that in consideration of Uber UK’s provision of the Uber Eats Services under the Agreement, Merchant owes Uber UK the respective Aggregator Service Fee, regardless of collections related to any attempted or completed deliveries of the Aggregator Items. Uber UK shall not be deemed to have waived its right to any amounts owed by Merchant if: (a) there are insufficient payment card order to set off against; (b) Merchant does not timely repay any amounts owed to Uber UK; or (c) Uber UK elects to require a minimum amount owed prior to initiating collection efforts or otherwise delays collecting amounts owed by Merchant. Uber UK reserves the right to suspend Merchant’s account if Merchant maintains a negative balance for more than one (1) week. With each payment statement, Uber UK shall report any offsetting and deductions.
d. Revenue Transfer. Uber UK and/or its Affiliates will transfer to Merchant the total (i) Aggregator Item Payment earned by Merchant (other than with respect to Aggregator Cash Orders); (ii) Aggregator Delivery Charge collected from Customers on Merchant’s behalf (other than Aggregator Delivery Charges directly collected by Aggregator Couriers with respect to Aggregator Cash Orders) (iii) gratuity paid by a Customer in respect of delivery services, if applicable, (iv) less (1) the Aggregator Service Fee and (2) any refunds given on behalf of Merchant to Customers (such final transferred amount being the "Aggregator Item Revenue"). The Aggregator Item Revenue will be transferred on a bi-weekly basis.
e. No Additional Amounts. Merchant acknowledges that the Aggregator Item Payment and, where applicable, the Aggregator Delivery Charge is full payment for the Items and delivery services provided to Customers, although the Uber Eats Services may provide Customers with the ability to apply a gratuity through the Uber Eats Services. With regard to cash gratuities provided by a Customer directly to an Aggregator Courier, no portion of that gratuity is owed to or should be paid to Uber UK.
3. Aggregator Delivery Terms.
a. Provision of Delivery Services. If Merchant chooses for delivery services to be fulfilled by an Aggregator Courier, Merchant will need to provide the Aggregator Courier with certain Customer Information provided to Merchant through the Uber Tools, including (as applicable) the drop-off location of the applicable Items to be delivered and the name and phone number of the Customer. In order to enhance Customer’s satisfaction with the delivery services, it is recommended that an Aggregator Courier: (i) follow Merchant’s instructions for drop-off details (e.g., the location within the building address to pick-up/drop-off a package, etc.); and (ii) wait at least ten (10) minutes for the Customer to appear at the requested pick-up or drop-off location. Merchant represents and warrants that it shall not, and shall ensure that all Aggregator Couriers do not, contact any Customers or use any of the Customer’s Personal Data collected in the course of providing the delivery services for any reason other than for the purposes of fulfilling delivery services. As between Uber and Merchant, Merchant acknowledges and agrees that: (a) Merchant and Aggregator Couriers shall be solely responsible for determining the most effective, efficient and safe manner to perform each instance of delivery services; and (b) except for the Uber Eats Services and Uber Tools, Merchant shall provide all necessary equipment, tools and other materials, at Merchant’s expense, necessary to perform delivery services.
b. Merchant’s Relationship with Customers. Uber UK and its Affiliates are not responsible or liable for the actions or inactions of a Customer in relation to the activities of Merchant, Aggregator Couriers or any Transportation Method. Merchant acknowledges and agrees that each Aggregator Courier shall have the sole responsibility for any obligations or liabilities to Merchant, Customers or other third parties that arise from an Aggregator Courier’s provision of delivery services. Merchant acknowledges and agrees that: (a) Merchant and each Aggregator Courier is solely responsible for taking such precautions as may be reasonable and proper (including maintaining adequate insurance that meets the requirements of all Applicable Laws) regarding any acts or omissions of a Customer or other third party; and (b) Uber or its Affiliates may release Merchant’s or Aggregator Courier’s contact and/or insurance information to a Customer upon such Customer’s reasonable request (e.g., in connection with an accident).
c. Merchant’s Relationship with Uber UK. Merchant acknowledges and agrees that Uber UK’s provision to Merchant of the Uber Eats Services creates a legal and direct business relationship between Merchant and Uber UK. Uber UK does not, and shall not be deemed to, direct or control Merchant or its Aggregator Couriers generally or in its or their performance under this Agreement specifically, including in connection with the operation of its business, the provision of delivery services, the acts or omissions of Aggregator Couriers, or the operation and maintenance of any Transportation Method. Merchant and Aggregator Couriers retain the sole right to determine when, where and for how long each of them will utilize the Uber Eats Services. Merchant will not, and will ensure that its Aggregator Couriers do not: (a) display Uber UK’s or any of its Affiliates’ names, logos or colours on any Transportation Method; or (b) wear a uniform or any other clothing displaying Uber UK’s or any of its Affiliates’ names, logos or colours. The foregoing does not apply if Merchant and Uber UK have agreed otherwise in writing or if so required by law. Merchant acknowledges and agrees that Merchant has complete discretion to operate its independent business and direct its Aggregator Couriers at its own discretion, including the ability to provide services at any time to any third party separate and apart from the delivery services. Merchant understands that it retains the complete right to: (i) provide delivery services to its existing Customers; and (ii) use other software application services in addition to the Uber Eats Services.
d. Merchant’s Relationship with Aggregator Couriers. Merchant shall have the sole responsibility for any obligations or liabilities to Aggregator Courier that arise from its relationship with Aggregator Couriers (including the provision of delivery services). Merchant acknowledges and agrees that it exercises sole control over the Aggregator Couriers and will comply with (a) all Applicable Laws (including tax, social security and employment laws where applicable) governing or otherwise applicable to its relationship with Aggregator Couriers; (b) industry best practice in respect of working conditions and compensation for Aggregator Couriers. Notwithstanding Merchant’s rights, if applicable, to take recourse against Aggregator Couriers, Merchant acknowledges and agrees that it is at all times responsible and liable for the acts and omissions of Aggregator Couriers vis-à-vis Customers, Uber UK and its Affiliates, even where such liability may not be mandated under Applicable Law. Merchant hereby indemnifies Uber UK against any claims brought by or against Aggregator Couriers.
e. Modern Slavery Prohibition. Merchant shall not engage in any practice which would violate any national or international law regarding slavery or human trafficking. Furthermore, Merchant shall notify Uber UK as soon as it becomes aware of any actual or suspected slavery or human trafficking in a supply chain that has a connection with the Agreement.
4. Aggregator Couriers and Transportation Methods.
a. Aggregator Courier’s Requirements. Merchant acknowledges and agrees that each Aggregator Courier shall at all times: (i) hold and maintain (A) a valid applicable licence with the appropriate level of certification to operate the Transportation Method assigned to each Aggregator Courier (e.g., a driver’s licence if the Transportation Method is a motor vehicle), and (B) all licences, permits, approvals and authority applicable to Merchant and/or Aggregator Courier that are necessary to provide delivery services to third parties in the Territory; (ii) provide the delivery services in a professional manner with due skill, care and diligence; and (iii) maintain high standards of professionalism, service and courtesy. Merchant will undertake background and driving record checks from time to time, to the extent that such checks would be undertaken by a prudent Merchant exercising reasonable skill and care. Merchant acknowledges and agrees that Uber UK reserves the right, at any time in Uber UK’s sole discretion, to (i) deactivate or otherwise restrict Merchant from accessing or using the Uber Eats Services and/or Uber Tools, and/or (ii) request that Merchant prevent an Aggregator Courier from providing delivery services on behalf of Merchant in connection with the Uber Eats Services, in each case if Merchant and/or an Aggregator Courier fails to meet the requirements set forth in this Agreement. In the event that Uber requests that Merchant prevents an Aggregator Courier from providing delivery services on behalf of Merchant in connection with the Uber Eats Services, Merchant shall procure compliance with such request.
b. Transportation Method Requirements. Merchant acknowledges and agrees that any Transportation Method will at all times be: (i) properly registered and licensed to operate as a delivery vehicle in the Territory (if the Transportation Method is a vehicle); (ii) owned or leased by Merchant, or otherwise in its lawful possession; (iii) suitable for performing the delivery services contemplated by this Agreement; and (iv) maintained in good operating condition, consistent with industry safety and maintenance standards for a Transportation Method of its kind and any additional standards or requirements in the applicable Territory, and in a clean and sanitary condition.
c. Taxes. Merchant acknowledges and agrees that Merchant is required to: (i) complete all tax registration obligations and calculate and remit all tax liabilities related to the provision of delivery services and receipt of the Uber Eats Services as required by Applicable Law; and (ii) provide Uber UK with all relevant tax information (including a valid VAT number belonging to Merchant and/or any Aggregator Courier, if obtaining a VAT number is required of Merchant and/or any Aggregator Courier by Applicable Law). Merchant further acknowledges and agrees that Merchant and each of its Aggregator Couriers are responsible for taxes on their own income arising from the performance of delivery services. Notwithstanding anything to the contrary in this Agreement, Uber UK may in its reasonable discretion, and Merchant accordingly gives consent to Uber UK and its Affiliates to, based on applicable tax and regulatory considerations, collect and remit taxes resulting from the provision of delivery services and/or provide any of the relevant tax information Merchant and/or any Aggregator Courier has provided pursuant to the requirement mentioned above, directly to the applicable governmental tax authorities on Merchant’s and/or the applicable Aggregator Courier’s behalf or otherwise.
5. Privacy.
a. In respect of any Personal Data transferred by Uber to Merchant, the parties agree that they shall enter into the Data Processing Agreement (controller to controller) in substantially the form attached at Addendum A. Merchant agrees to retain Personal Data provided to Merchant by Uber solely by using the software and tools provided by Uber UK, except that Merchant may provide Aggregator Couriers with the Personal Data specified in the Data Processing Agreement between the parties (or any other Personal Data as Uber deems required in its sole discretion) to be used by an Aggregator Courier solely for the purpose of delivering the applicable Item(s). To the extent that any Personal Data is printed or written on a receipt and transferred to the Aggregator Courier, Merchant shall procure that (i) the Aggregator Courier transfers such receipt to the Customer on delivery of the Item(s); or (ii), if the delivery services cannot be completed, the Aggregator Courier returns such receipt to Merchant and Merchant disposes of such receipt.
b. Disclosure of Merchant and Aggregator Couriers’ Confidential Information. Subject to Applicable Law, Uber UK and its Affiliates may provide to Merchant, a Customer, an insurance company, commercial partners, and/or relevant authorities and/or regulatory agencies any information (including Personal Data and Confidential Information) about Merchant or an Aggregator Courier or any delivery services provided hereunder if: (i) there is a complaint, dispute or conflict, including an accident, between an Aggregator Courier and Merchant or an Aggregator Courier and a Customer; (ii) it is necessary to enforce the terms of this Agreement; (iii) it is required, in Uber UK’s or its Affiliate’s sole discretion, by Applicable Law or regulatory requirements (e.g., Uber UK or its Affiliates receive a subpoena, warrant, or other legal process for information); or (iv) it is necessary, in Uber UK’s or any Affiliate’s sole discretion, to (A) protect the safety, rights, property or security of Uber or its Affiliates, the Uber Eats Services, the Uber Tools or any third party; (B) to protect the safety of the public for any reason including the facilitation of insurance claims related to the Uber Eats Services; (C) to detect, prevent or otherwise address fraud, security or technical issues; (D) to prevent or stop activity which Uber UK or any of its Affiliates, in their sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; (v) it is necessary, in Uber UK’s or any Affiliate’s sole discretion, to achieve any commercial interest or (vi) it is required or necessary, in Uber UK’s or any Affiliate’s sole discretion, for insurance or other purposes related to Merchant and/or its Aggregator Couriers. Merchant understands, and will make Aggregator Couriers aware, that Uber UK and its Affiliates may retain Merchant and Aggregator Couriers’ Personal Data for legal, regulatory, safety and other necessary purposes after this Agreement is terminated.
c. Uber UK and its Affiliates may collect Merchant or Aggregator Couriers’ Personal Data during the course of Merchant’s use of the Uber Eats Services, or from third parties. Such information may be processed by Uber UK and its Affiliates, third parties and service providers, in accordance with its privacy notice (https://privacy.uber.com/policy).
6. Insurance.
a. Prior to the Effective Date of the Agreement, Merchant must obtain the coverage required at its sole cost and expense. Merchant agrees to review the terms and conditions of such coverage to ensure that it provides the amounts of coverage required while Merchant and its Aggregator Couriers are using a vehicle to provide delivery services. As between Merchant and Uber UK, it is Merchant’s sole responsibility to inform its insurer of the use of its vehicles while providing delivery services.
b. Merchant agrees to maintain during the Term all compulsory insurance required by Applicable Law to provide delivery services in the Territory. This shall include any applicable compulsory motor vehicle liability insurance on all vehicles operated by Merchant and Aggregator Couriers under this Agreement which provides protection against bodily injury and property damage to Merchant and/or Aggregator Couriers, and third parties at levels of coverage that satisfy the minimum requirements to operate a motor vehicle being used for delivery services on the public roads within the Territory. This shall also include Commercial General Liability insurance that provides protection against personal injury, advertising injury and property damage to third parties at levels of coverage required by all Applicable Laws in the Territory. Merchant shall add Uber UK (or any Affiliate which may be designated by Uber UK from time to time) to its insurance policies required as an additional insured. Merchant agrees to provide Uber UK a copy of the insurance policy, policy declarations, certificate of Motor Vehicle Liability insurance and proof of premium payment for the insurance policy required upon request. Furthermore, such insurance as required shall not be cancelled or materially reduced without thirty (30) days’ prior written notice to Uber UK. Uber UK shall have no right to control Merchant’s selection or maintenance of its policy. Merchant must be a named insured or individually rated driver, for which a premium is charged, on any insurance policy required at all times.
c. Merchant agrees to maintain, during the term of this Agreement, Employer’s Liability insurance where required by local law in the Territory. Merchant may also choose where permitted by local law to insure itself against industrial injuries by maintaining Occupational Accident insurance in place of Employer’s Liability insurance. Furthermore, if permitted by Applicable Law, Merchant’s subcontractors may also, to the extent permitted by Applicable Law, maintain occupational accident insurance in place of Employer’s Liability insurance.
7. Representations and Warranties; Disclaimers. Merchant’s representation and warranty to comply with all Applicable Laws in the performance of the Agreement (as per clause III(A) of the Order Form) shall include holding and complying with all permits, licences, registrations and other governmental authorisations necessary to provide (i) delivery services using the Transportation Method pursuant to this Agreement, and (ii) delivery services to third parties in the Territory generally.
8. Tax Indemnity. Merchant shall comply with all of its obligations under tax and social security laws to the extent applicable to this Agreement. Merchant shall indemnify Uber UK and its Affiliates from all tax liabilities, duties, levies, claims and penalties that may be imposed on Merchant or on Uber UK and/or its Affiliates as a result of Merchant’s failure to comply with any of its tax obligations. In particular, but without limitation to the foregoing, such taxes or duties shall include taxes, wages or other duties or withholdings (including any wage tax, social insurance premiums or employee insurance premiums) arising in the event that the relationship described in this Agreement, contrary to the intention and meaning of the parties, should be held to be an employment agreement between Uber UK and Merchant by any fiscal or social security authority.
9. Relationship of the Parties.
a. Merchant has no authority to bind Uber UK and/or its Affiliates and Merchant undertakes not to hold itself out, and to ensure that each Aggregator Courier does not hold herself or himself out, as an employee, worker, agent or authorized representative of Uber UK and/or its Affiliates. Where, by implication of mandatory law or otherwise, Merchant or any Aggregator Courier may be deemed an employee, worker, agent or representative of Uber UK or an Affiliate of Uber UK, Merchant undertakes and agrees to indemnify, defend (at Uber’s option) and hold Uber and its affiliates harmless from and against any claims by any person, entity, regulators or governmental authorities based on such implied employment, agency or representative relationship.
ADDENDUM A - DATA PRIVACY TERMS
UBER DATA PROCESSING AGREEMENT
This data processing agreement (”Agreement”), including Annexes 1 and 2, form part of the main agreement(s) between Uber and Merchant (“Company”) (each individually a Party and collectively the “Parties”) and all further agreements executed under it (collectively, the “Main Agreement”). This Agreement is effective as of (1) the execution date of the Main Agreement.
DEFINITIONS
The following terms shall have the following meanings. Capitalized terms not defined herein shall have the same meaning set forth in the Main Agreement.
- “Affiliate” means an entity that owns or controls, is owned or controlled by, or is under common control or ownership with a Party.
- “Controller” means the Party or Parties to this Agreement that determine(s) the purposes and means of the Processing of Personal Data for purposes of the Agreement or the Main Agreement.
- “Controller Personal Data” means any Personal Data Processed by a Party under the Agreement in its capacity as a Controller.
- “Data Protection Law(s)” means all laws and regulations applicable to the Processing of Uber Personal Data under the Agreement, including, as applicable, the laws and regulations of the United States, the European Union, the European Economic Area and their member states, Switzerland and the United Kingdom, including as applicable the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”) and the Brazilian General Data Protection Law (the Lei Geral de Proteção de Dados).
- “Data Subject” means an identified or identifiable natural person.
- “Personal Data” shall mean “personal data,” “personal information,” or equivalents as defined in applicable Data Protection Laws. In the absence of applicable Data Protection Laws, “Personal Data” shall mean any information relating, directly or indirectly, to an identified or identifiable natural person.
- “Process,” “Processes,” “Processing,” or “Processed” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collecting, recording, accessing, releasing, disclosing, making available, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, dissemination or otherwise, aligning or combining, restricting, erasing or destroying.
- “Processor” means a Party to this Agreement that Processes Personal Data on behalf of Uber or Uber Affiliates. The term Processor as used herein is equivalent to the term “Processor” as used in the GDPR, and the term “Service Provider” as used in the CCPA.
- “Sub-processor” means a Processor engaged by a Processor, including Company, to Process Uber Personal Data."
- “Uber Data Subject” means the Data Subject whose Uber Personal Data is, or will be, Processed.
- “Uber Personal Data” means Uber Data Subject Personal Data that is Processed by Company for the purposes described in Annex 1 to this Agreement. For purposes of this Agreement, Uber Personal Data does not include the name and contact information of those Uber employees who are responsible for interacting with Company to perform under the Main Agreement, and any Personal Data incidentally received by Company as a result of those interactions.
1. GENERAL TERMS
1.1. Roles of Parties. The Parties acknowledge and agree that Uber is Controller of the Uber Personal Data Processed in connection with the Main Agreement[1], and that Company is an independent Controller of such Personal Data
1.2. Overview of Uber Personal Data Processing. Company shall not Process Uber Personal Data other than as indicated in Annex 1 without the prior written permission of Uber.
1.3. Cross border transfer. Company warrants that shall not transfer Personal Data of Uber Data Subjects in the EEA, United Kingdom and/or Switzerland to a country or territory outside of those regions.
1.4. Compliance with laws. Company shall comply with applicable laws, rules, self-regulatory requirements, and regulations, including Data Protection Laws, in connection with its Processing of Uber Personal Data.
1.5. Limitations and Prohibitions.
1.5.1. Company shall only Process Uber Personal Data for the purpose of performing its obligations under the Main Agreement, and may not use Uber Personal Data for any other purpose unless otherwise agreed by the Parties in writing.
1.5.2. Company shall (1) limit access to Uber Personal Data to only those employees or agents that require access to perform their roles and responsibilities in connection with the Main Agreement, and (2) under no circumstances rent, sell or disclose Uber Personal Data, except as otherwise allowed under this Agreement or the Main Agreement.
1.5.3. Company will not combine Uber Personal Data with data from any other source, company, organization or entity, unless necessary to perform its obligations under the Main Agreement. Company will not copy or reproduce Uber Personal Data for its own purposes or those of any Sub-processor or other third party.
1.6. Data Security. Company will maintain appropriate measures to protect the integrity, security and confidentiality of all Uber Personal Data against any anticipated threats or hazards, and/or unauthorized access to or use of such data, which measures shall include at a minimum those set forth in Annex 2 to this Agreement.
1.7. Data Retention and Deletion
1.7.1. Unless otherwise required by law, Company shall, and shall require any Sub-processor to, destroy or return to Uber (at Uber’s election) all Uber Personal Data in its/their possession, custody and control: (a) upon termination or expiration of the Main Agreement; (b) upon the winding down or insolvency of the Company’s business; (c) once no longer necessary to perform its obligations under the Main Agreement; or (d) upon request by Uber. If Company, or any Sub-processor of Company, is prevented from deleting or destroying any Uber Personal Data in these circumstances by applicable law, it shall notify Uber in writing and delete or destroy such Uber Personal Data once it is no longer prevented from doing so by applicable law. At Uber’s request, Company shall provide Uber with a written log evidencing the destruction and any retention of Uber Personal Data. Company cannot meet the requirements of this paragraph by anonymizing or aggregating Uber Personal Data in lieu of destruction or return of such data to Uber.
1.8. Data Security Incidents
1.8.1. Notice to Uber. Company shall notify Uber within twenty-four (24) hours of discovery of an actual or suspected unauthorized access to, or acquisition or disclosure of, Uber Personal Data, or other actual or suspected breach of security or confidentiality with respect to Uber Personal Data in the possession or control of Company, its representatives, and/or any Sub-processor of Company (a “Data Security Incident”). Such notice shall be sent to the Uber persons or team designated to receive notices under the Main Agreement; and (2) via email to vendorsecurity@uber.com.
1.8.2. Third Party Notices. If a Data Security Incident requires notice to any regulator, Data Subject or other third party: (1) Company shall assist Uber to provide such notifications if requested by Uber; (2) Uber shall have sole control over the content, timing and method of distribution of any needed notice, unless otherwise required by applicable law; (2) Company may notify the affected parties only upon Uber’s prior written approval and instructions, unless otherwise required by applicable law (in which case Company shall provide Uber with a copy of such notice as soon as possible and in all events prior to providing such notice to any regulator, Data Subject or other third party, unless otherwise required by law); and (3) Company shall reimburse Uber all reasonable expenses incurred by Uber in connection with any notice with respect to any breach of security or confidentiality for which Company is wholly or partially responsible.
1.8.3. Notice requirements. The notice to Uber required under Paragraph 1.2.5.1 shall include:
(i) a description of the Data Security Incident, including the location, date and time the Data Security Incident occurred and the location, date and time the Data Security Incident was discovered;
(ii) a description of the steps Company has taken, or plans to take, to investigate the Data Security Incident;
(iii) an overview of the affected Uber Personal Data, including the types of Uber Personal Data and whether the Uber Personal Data was encrypted or redacted;
(iv) the number of affected Uber Data Subjects and the city, state (if applicable) and country of the Data Subjects;
(v) the expected consequences of the Data Security Incident; and a description of the measures Company has taken, or plans to take, to mitigate such consequences.
1.9. Indemnification. In addition to the terms set forth in the Main Agreement(s), Company agrees to fully indemnify, defend and hold harmless Uber, its directors, officers, employees and agents from and against any and all losses, damages, fees and expenses arising from any claims due to, arising out of, or relating in any way to Company’s loss, alteration, or misuse of Uber Personal Data, or unauthorized access to or destruction or disclosure of Uber Personal Data.
2. CONTROLLER TERMS
2.1. Roles of Parties. Each Party:
2.1.1. is an independent Controller of Controller Personal Data under the Data Protection Laws, and will not Process Controller Personal Data as joint controllers.
2.1.2. will individually determine the purposes and means of its Processing of Controller Personal Data.
2.1.3. is responsible for its own compliance with applicable Data Protection Laws, including as relates to notifying Data Subjects of its Processing of their Personal Data and how they may exercise their rights, and obtaining any required consents.
2.1.4. will comply with the obligations applicable to it under the Data Protection Laws with respect to the Processing of Controller Personal Data.
2.2. Restrictions. Section 3.1 does not affect any restrictions on either Party’s rights to use or otherwise Process Controller Personal Data under the Main Agreement.
3. MISCELLANEOUS
3.1. Termination and Survival. This Agreement and all provisions herein shall survive so long as, and to the extent that, Company Processes or retains Uber Personal Data.
3.2. Counterparts. This Agreement may be executed in any number of counterparts and any Party (including any duly authorized representative of a Party) may enter into this Agreement by executing a counterpart.
3.3. Non-compliance: Company shall promptly inform Uber if it is unable to comply with this Agreement. If Company cannot comply within a reasonable period of time, or the Company is in substantial or persistent breach of this Agreement or its obligations under this Agreement, Uber shall be entitled to terminate the Agreement and the Main Agreement insofar as it concerns processing of Uber Personal Data.
3.4. Ineffective clause. If individual provisions of this Agreement are or become ineffective, the effectiveness of the remaining provisions shall not be affected. The Parties shall replace the ineffective clause with a legally allowed clause, which will accomplish the intended commercial intention as closely as possible.
3.5. Conflicts. In case of contradictions between this Agreement and the provisions of the Main Agreement, the provisions of this Agreement shall prevail. In case of contradictions between this Agreement and the provisions of a Business Associate Agreement (“BAA”) pursuant to HIPAA, the provisions of the BAA shall prevail.
3.6. Applicable law and jurisdiction. The applicable law and jurisdiction as set forth in the Main Agreement apply to this Agreement.
Annex 1 - Overview of Uber Personal Data Processing
A | Description of purpose(s) for which Company will Process Uber Personal Data |
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B | Categories of Data Subjects | Delivery recipients: individuals who request or receive food, or other products and services via UberEats.
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C | Personal Data to be Processed by Company |
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D | Frequency of transfer and/or processing | One-time X Repeated | |||
E | Period that Company will retain Uber Personal Data, OR, criteria used to determine retention period | X Retained for life of Main Agreement Uber is enabled to delete the Uber Personal Data Processed by Company through a product or service provided by Company Other (Please state retention period and criteria used to determine it)
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Annex 2 - Organizational/Administrative, Physical and Technical Measures
1. Organizational/Administrative Security Measures: Company has implemented, and will maintain and update as appropriate throughout its Processing of Uber Personal Data:
1.1. A written and comprehensive information security program in compliance with applicable data protection laws.
1.2. A data loss prevention program that reflects reasonable policies or procedures designed to detect, prevent, and mitigate the risk of data security breaches or identify theft, which shall include at a minimum:
1.2.1. appropriate policies and technological controls designed to prevent loss of Uber Personal Data; and
1.2.2. a disaster recovery/business continuity plan that addresses ongoing access, maintenance and storage of Uber Personal Data as well as security needs for back-up sites and alternate communication networks.
1.3. Policies and procedures to limit access to Uber Personal Data to those who require such access to perform their roles and responsibilities in connection with the Main Agreement, including regular updates to such access based on changes to Company’s personnel, policies or procedures.
1.4. Procedures to verify all access rights through effective authentication methods.
1.5. A government agency data access policy that refuses government access to data, except where such access is required by law, or where there is imminent risk of serious harm to individuals.
1.6. Policies and procedures for assessing legal basis for, and responding to, government agency requests for data.
1.7. Specific training of personnel responsible for managing government agency requests for access to data, which may include requirements under applicable Data Protection Laws.
1.8. Processes to document and record government agency requests for data, the response provided, and the government authorities involved.
1.9. Procedures to notify Uber about any request or requirement for government agency access to data, unless legally prohibited.
2. Physical Security Measures
2.1. Company has implemented, and will maintain and update as appropriate throughout its Processing of Uber Personal Data, appropriate physical security measures for any facility used to Process Uber Personal Data and continually monitor any changes to the physical infrastructure, business, and known threats.
3. Technical Security Measures: Company shall throughout its Processing of Uber Personal Data:
3.1. perform vulnerability scanning and assessments on applications and infrastructure used to Process Uber Personal Data.
3.2. secure its computer networks using multiple layers of access controls to protect against unauthorized access.
3.3. restrict access through mechanisms such as, but not limited to, management approvals, robust controls, logging, and monitoring access events and subsequent audits.
3.4. identify computer systems and applications that warrant security event monitoring and logging, and reasonably maintain and analyze log files.
3.5. use up-to-date, industry standard, commercial virus/malware scanning software that identifies malicious code on all of its systems that Process Uber Personal Data.
3.6. encrypt Uber Personal Data in transit.
3.7. encrypt Uber Personal Data at rest and solely manage and secure all encryption keys (i.e. no other third party shall have access to these encryption keys, including Sub-processors).
The following Specific Supplemental Terms govern the Non-Delivery Method and Items provided to Customers via the Non-Delivery Method ("Non-Delivery Items"). All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms.
1. Non-Delivery Items. Upon Merchant agreeing to the Order Form, the Definitions, the General Supplemental Terms and the Specific Supplemental Terms governing the Non-Delivery Method, and contingent upon completion of any additional verification steps, the Uber Tools will be made available to Merchant for it to allow Customers to collect Items requested via the Uber Eats App from a specified location without the involvement of a Courier. Merchant agrees to make Items available via the Uber Eats App during its normal business hours, and as further set forth in this clause or mutually agreed between the parties in writing.
2. Payment.
a. Non-Delivery Service Fee. In consideration for the Uber Eats Services in connection with the Non-Delivery Method, Uber UK will charge Merchant a Non-Delivery Service Fee in the amount set forth in the Order Form for each Non-Delivery Item sold by Merchant via the Uber Eats App. Uber UK will calculate the Non-Delivery Service Fee as follows: the Retail Price of the Item(s) sold by Merchant via the Uber Eats App (including any VAT) (such amount, the "Non-Delivery Item Payment") multiplied by the Non-Delivery Service Fee percentage. The Non-Delivery Service Fee shall be net of any VAT.
b. Delivery Services. Non-Delivery Items do not require the involvement of a Courier.
Uber Eats Sponsored Listing Terms
The following Specific Supplemental Terms (“Sponsored Listing Terms”) govern your ability to use Ads Manager to create Campaign(s) and submit Bid(s) for the opportunity to obtain a Sponsored Listing (as defined below) on the Uber Eats App. All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms. In the event of any conflict between these Sponsored Listing Terms and the Order Form, the Definitions or the General Supplemental Terms, these Sponsored Listing Terms shall govern as applied to the subject matter herein.
By submitting a Bid you are accepting and agree to be bound by these Sponsored Listing Terms at all times when using the Ads Manager to create Campaigns, submit Bids and in with respect to all Sponsored Listings and Sponsored Listing Fees.
1. Definitions.
In these Sponsored Listing Terms, the following terms have the respective meanings given to them below:
“Ads Manager” means Uber’s proprietary, automated, self-service tool located within the Uber Tools, used to create Bids;
“Bid” means an offer by you for a Sponsored Listing, subject to your Campaign Budget constraints;
"Brand Matter" means an event that, in Uber’s reasonable judgement, would jeopardise the ability of the Merchant to comply with or perform the Merchant Agreement or these Sponsored Listing Terms, or prejudice the goodwill or reputation of Uber or its Affiliates, including, but not limited to, matters related to the alleged violation of the Community Guidelines or any Applicable Laws.
“Campaign” means a sustained period of time for which you agree in advance to make Bids;
“Campaign Period” means the length of time for which your Sponsored Listing appears;
“Campaign Budget” means the amount authorised by you to spend on Sponsored Listing Fees;
“Sponsored Listing” means a placement on the Uber Eats App which: (a) subject to Uber’s discretion, will include some indicator to customers that the placement was purchased by you, such as a tag such as “promoted” or “sponsored”; (b) will appear in the Uber Eats App (and may appear on the Uber Eats website) in a placement determined by Uber, or otherwise selected by you in your Bid submission; and (c) will be assembled and formatted based on the content provided in accordance with your Merchant Agreement.
“Sponsored Listing Fee” means an amount based on the actual number of clicks on your Sponsored Listing at the rate determined by Uber for each placement;
“Uber Ads Representative” means an Uber representative who you authorise to make the changes described in these Sponsored Listing Terms. For the avoidance of doubt, any Uber representative whom you instruct to make these changes shall be deemed authorised;
2. Sponsored Listings.
Subject to these Sponsored Listing Terms, Uber authorises Merchant to submit Bids. A detailed explanation of how Sponsored Listings work, including information on placement, and the auction and selection process, can be found at https://restaurants.ubereats.com/sponsored-listings/. A selected Sponsored Listing will be placed on the Uber Eats App. For clarity, a Sponsored Listing may be posted anytime after it is selected and will continue to appear until the Campaign Budget is exhausted, until Uber removes it for any reason permitted by these Sponsored Listing Terms, or until you end the campaign in accordance with Section 6.
3. Creating Campaigns.
When you use the Ads Manager or instruct an Uber Ads Representative to create a Bid on your behalf, you authorise Uber to assemble and format Sponsored Listings based on the content provided in accordance with your Merchant Agreement. Uber may, in its sole discretion, limit access to the Ads Manager, restrict the merchants or categories of merchants who can create Sponsored Listings, limit the number of Sponsored Listings you can create at a given time, and limit the availability of any or all of the Sponsored Listings (for example, to listings from certain categories or containing certain attributes). By placing a Bid, you acknowledge that you may or may not obtain a Sponsored Listing. You acknowledge that each Bid submitted is placed in an auction; submission of a Bid does not guarantee a Sponsored Listing.
a. Uber created Bids. If you have an Uber Ads Representative, and have agreed in writing that such Uber Ads Representative may place Bids on your behalf, you agree to provide authorisation in advance to such representatives before any Bids are placed, indicating that you wish to create Sponsored Listings, your weekly budget for each Merchant location, and any other supported criteria.
b. Self-Serve Ads Manager. You agree to only use and access such Ads Manager within its functionality and technical capability, recognise that such tool is proprietary to Uber and will not circumvent or otherwise exploit the tool in such a way that is not intended. For clarity, the rights and obligations in the Merchant Agreement relating to Uber Tools shall apply to Ads Manager.
c. Authorisation of Spending. Upon submission of a Bid, you agree that you will be obligated to spend up to your authorised Campaign Budget amount if your Bid is selected. Uber will use commercially reasonable efforts to ensure your Campaign Budget is not exceeded.
d. Content for Sponsored Listings. The content included in the Sponsored Listing will be the Merchant Marketing Materials provided under the Merchant Agreement, or other videos, still images or materials provided by Merchant to Uber and used in connection with the display of Merchant’s Items on the Uber Eats App (“Merchant Material”). You are responsible for ensuring that the Merchant Material complies with all Applicable Laws and applicable advertising codes and guidance. Uber reserves the right to remove any Sponsored Listing if it reasonably believes the Merchant Material breaches the terms of the Merchant Agreement or may cause a Brand Matter. Uber will determine the size, placement, and positioning of your Sponsored Listings and you acknowledge that any Sponsored Listings shown in preview or surfaced prior may be changed in Uber’s sole discretion.
4. Your Responsibilities.
You will be solely responsible for the payment of the Sponsored Listing Fees, whether such Bid was submitted by you or another Representative. Notwithstanding anything to the contrary in the Merchant Agreement, in the event of a termination of these Sponsored Listing Terms in accordance with Section 7 or the end of a Campaign, you agree that you will be obligated to pay the Sponsored Listing Fees up until the end of the Campaign or the effective date of termination of these Sponsored Listing Terms. You agree to limit access to Ads Manager to validated and authorised Representatives or anyone else acting on your behalf. You acknowledge that you are solely responsible for your Representatives and their actions in connection with their use of Ads Manager. You will ensure that your Representatives comply with all restrictions applicable to you under these Sponsored Listing Terms and all applicable third-party rights, laws, rules and regulations.
5. Uber Responsibilities.
Uber will provide you with reasonable information, no later than the end of the month in which the Sponsored Listing appears, regarding your Sponsored Listing(s), which will include your Sponsored Listing Fees, associated performance metrics and any other information required by Applicable Laws. Subject to the functionality of the Ads Manager, Uber may, in its sole discretion, provide enhanced promotional placement or other visual treatment for the Sponsored Listings. Merchant acknowledges that the time period of the Sponsored Listing may vary due to a number of factors including Merchant’s Campaign Budget as authorised in an applicable Bid, parameters set by Uber in our sole discretion and the Ads Manager functionality.
6. Fees.
Sponsored Listing Fees are exclusive of any VAT or other sales taxes. If applicable, VAT and/or other sales taxes shall be charged and collected in the same manner as Sponsored Listing Fees. Uber may charge different rates for different placements of a Sponsored Listing upon notice to you. For clarity, you won’t be charged a fee for access to the Ads Manager or for placing a Sponsored Listing via an Uber Ads Representative.
a. Invoicing and Payment Schedule.
Uber will charge the Sponsored Listing Fees to you. You agree that unless otherwise agreed in writing, Uber or its affiliates will deduct the Sponsored Listing Fees from any payment due to you, such as a deduction from the remittance of Item Revenue collected on each Merchant’s behalf. Further, we may continue to deduct such Sponsored Listing Fees from following weekly payouts until such time when the Sponsored Listing Fees are paid in full. If agreed by Uber in writing, Uber may invoice you in arrears for the amount of the Sponsored Listing Fees, which shall be due and payable within thirty (30) days of your receipt of such invoice. In both instances, collection of the Sponsored Listing Fee will take place after placement of a Sponsored Listing. Subject to the foregoing, Uber reserves the right to set a maximum spend threshold or suspend your access to the Ads Manager until the Sponsored Listing Fees are paid in full. Uber reserves the right to offer credits and/or discounts to fully or partially fund the Sponsored Listing Fees, which may be subject to a limited time period or other restrictions, at Uber’s sole discretion. Uber and affiliates further reserve the right to collect Sponsored Listing Fees by debiting the payment method or your bank account on record, or otherwise seeking reimbursement from you by any lawful collection methods available. Any disputes about Sponsored Listing Fees must be submitted to Uber in writing within 14 days of the date you incurred such charge, otherwise you waive such dispute and such charge will be final and not subject to challenge.
b. Charged per Click.
Based on the budget defined in your Bid submission, Uber will calculate your Sponsored Listing Fees based on the price per click. Sponsored Listing Fees are determined at the rate in effect for a particular Sponsored Listing at the time it is clicked. You understand that third parties may generate impressions or clicks on your Sponsored Listing for unintended purposes and you acknowledge and agree that you may still be charged for such clicks. See https://restaurants.ubereats.com/sponsored-listings/ for more information on the auction and bidding process.
7. Termination.
You may cancel a Bid at any time, provided, however, that your Sponsored Listing(s) may run up to 3 business days after such cancellation. You will be responsible for the Sponsored Listing Fees until the Bid is cancelled. Upon cancellation, these Sponsored Listing Terms shall automatically terminate, provided, however, termination of these Sponsored Listing Terms will not result in termination of the Agreement unless the party terminating these Sponsored Listing Terms also terminates the Agreement in accordance with its terms. Termination of the Agreement will automatically result in termination of these Sponsored Listing Terms. Notwithstanding the foregoing, the termination of these Sponsored Listing Terms or the Agreement will not relieve either party of its pre-existing obligations hereunder.
8. Data.
Uber shall grant you a limited, exclusive, revocable, license to certain data for free and aggregated reporting related to such Sponsored Listings. Such license shall expire upon termination of these Sponsored Listing Terms or any superseding terms. You will undertake reasonable commercial and technological efforts to prevent unauthorised access or copying of such data by third parties and you will protect, and prevent, such aggregated and anonymised data from being attributed to individual users of the Uber Tools by yourself or third parties. You agree that Uber may share Uber Data with third-party service providers for the purposes of providing Sponsored Listings. In case Uber Data is also considered Merchant’s Personal Data in accordance with Applicable Laws, the information provided in, and the rights afforded under, Uber’s privacy notice shall supersede this paragraph in case of a conflict.
9. Feedback.
You understand and acknowledge that the form and function of the Ads Manager may change at any time in Uber’s sole discretion. You understand and agree that you may voluntarily provide and/or submit to Uber Feedback, during the Sponsored Listing, and the terms of the Merchant Agreement shall apply to such Feedback.
10. Testing.
You authorise Uber to periodically conduct non-material tests that may affect your access to or use of the Ads Manager, as well as your ability to surface Sponsored Listings. These tests may include, but are not limited to, changes in formatting, or placement of Sponsored Listings. Uber will provide you with at least 15 days’ notice of any testing which may have a material impact on the performance of your Sponsored Listing. In any case, you shall only pay on a per click basis for your Sponsored Listing (as described in Section 5(a) above).
11. Confidentiality.
For the avoidance of doubt, all elements, including any design features and components offered and displayed (whether orally, visually, or in writing) of the Uber Eats Sponsored Listing program, including the existence and structure of the Uber Eats Sponsored Listing program, are confidential and should be handled in accordance with the confidentiality obligations in the Merchant Agreement.
12. Disclaimer.
Except for the express warranties stated herein, neither party makes, and each party expressly disclaims, all representations and warranties, express, implied, statutory or otherwise, with respect to the subject matter of these Sponsored Listing Terms. Without limiting the generality of the foregoing, Uber makes no representation or warranty as to the benefit that Merchant will obtain from the Sponsored Listings. Moreover, Uber does not represent or warrant that the Ads Manager will be error-free, always available or operate without loss or corruption of data or technical malfunction.
13. Other.
These Sponsored Listing Terms may be superseded and replaced by subsequent terms and conditions located at: https://www.uber.com/legal/en/ or in the Ads Manager, upon 15 days’ written or electronic notice by Uber. By continuing to submit Bids after the notice period, you agree to be bound by any subsequent terms and conditions relating to the activities described in these Sponsored Listing Terms. Uber reserves the right, at any time, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Ads Manager or the ability for Merchant to place Bids, with or without notice. You agree that neither Uber nor any of its affiliates shall be liable to you (or to any third party) for any modification, suspension or discontinuance of the Ads Manager or providing you with the ability to place Bids. Each party acknowledges that the arrangements contemplated hereby are non-exclusive and nothing herein shall be deemed to restrict or limit Uber's ability to engage in similar relationships, agreements or arrangements with any other party. Except as specifically amended by these Sponsored Listing Terms, the terms and conditions of the Merchant Agreement and any amendments thereto shall remain in full force and effect.
Uber Promotion Tools Terms and Conditions
The following Specific Supplemental Terms (“Promotion Terms”) allow you to use Uber's Offer Tools to feature short-term promotions that are designed and fulfilled by you to potentially stimulate customer demand. These Promotion Terms describe the requirements that apply to the Offer Tools and the circumstances in which you can choose to use the Offer Tools.
1. Merchant Offers Program and Offers.
Subject to these Promotion Terms, Uber hereby authorizes Merchant to use Uber’s proprietary, automated tools (“Offer Tools”) to feature short-term Merchant offers that are designed and fulfilled by the Merchant to stimulate customer demand, including, by way of example, the provision of discounts and special offers through the Uber Eats App (each such offer hereafter an “Offer”). Merchant authorizes Uber to use automated tools to feature Offers within the Uber Eats App. Unless otherwise specified by Uber, Merchant will be solely responsible for defining each Offer (within the scope of functionality provided by the Offer Tools), including, without limitation, the start date, end date, and budget for each Offer, but each Offer will be subject to Uber’s prior written approval. Merchant is responsible for providing to Uber, at the Merchant’s sole cost and expense, all suitable material including artwork of the Merchant’s trade marks and trade names in a format and within deadlines specified by Uber (“Offer Materials”) for such to be reproduced for the fulfillment of the Offer. Uber may, at its sole discretion, provide enhanced promotional placement or other visual treatment for an Offer through the start and end date identified by Merchant. Merchant acknowledges that the time period of enhanced promotional placement for an Offer may be subject to a number of factors, including but not limited to Merchant’s budget for such Offer, the start and end date for an Offer identified by Merchant, and Uber Eats App functionality.
2. Your Responsibilities.
Merchant is the promoter of each Offer. You are solely responsible for fulfilling the terms of each Offer provided by you to your customers, and you are likewise solely responsible for providing and enforcing terms, conditions, or other rules for your customers governing each Offer. You represent and warrant that you will run your Offers in accordance with all Applicable Laws and that you have all necessary authority, rights, licenses, consents and permissions to run your Offers (including, without limitation, the rights to provide the Offer Materials to Uber). You will not use the Offers to make charitable donations. When providing any Offer (and using the Offer Tools), you agree that you are subject to any additional guidelines, rules, and terms and conditions posted by Uber, which are hereby incorporated by reference into these Promotion Terms.
3. Reporting and Offer Costs.
Uber will use good faith efforts to provide you with reasonable information regarding your Offers, which may include, without limitation, the amount you have spent on each Offer (“Offer Costs”) and the number of Items sold in connection with each Offer. Uber, in its sole discretion, may highlight Offers and/or the results of Offers in Uber Eats Marketing Materials.
4. Fees.
In consideration for Merchant’s efforts in running an Offer and stimulating customer demand and user traction through the Uber Eats App, Merchant shall charge Uber a promotional services fee (the “Promotional Fee”) in the amount separately agreed upon for the relevant Offer.
For Items where an Offer has been applied as a discount to the Retail Price of the Item, Uber will charge you a Service Fee based on the sum of the discounted Retail Price and the Promotional Fee. If the Offer consists of a discount on the Marketplace or Aggregator Delivery Charge, the Service Fee will be calculated as described in your Agreement and will not change. You acknowledge that you are solely responsible for Offer Costs and that Uber may deduct Offer Costs from your Item Revenue.
5. Self-billing.
You hereby grant a mandate to Uber to issue invoices/credit notes to itself for any Promotional Fees charged by you under this agreement (“Self-billed Invoices”). Uber hereby accepts the mandate granted by you, provided that you have completed your invoice settings on Restaurant Manager and have provided all information required for the accurate calculation and preparation of the Self-billed Invoices. All Self-billed Invoices will be issued in PDF format only (unless otherwise required by Applicable Law) and can be accessed and downloaded from Restaurant Manager. No Self-billed Invoices will be issued or sent in paper format. You agree to store and archive the Self-billed Invoices in accordance with Applicable Law.
You agree to keep your invoice settings up to date and agree to notify Uber immediately if you change your VAT registration number and/or update your VAT registration status.
You may dispute any Self-billed Invoice issued by Uber within a period not exceeding seven (7) days from the issuance date of such Self-billed Invoice. If no such dispute is raised during this seven day period, you are deemed to have validated the relevant Self-billed Invoice.
You hereby agree not to issue any other invoices for the Promotional Fee set out in this agreement.
6. Indemnity.
Merchant shall indemnify Uber, its subsidiaries and affiliates and their respective directors, officers, employees and agents (the “Uber Parties”) against all liabilities, costs, expenses, damages and losses (including but not limited to any interest, penalties and legal costs (calculated on a full indemnity basis and all other professional costs and expenses) suffered or incurred by the Uber Parties arising out of or in connection with: (a) any third party claim for actual or alleged infringement of a third party’s intellectual property or other proprietary rights arising out of or in connection with any Offer run by the Merchant and use of the Offer Materials; and (b) any third party claim arising out of or in connection with the manufacture, production, distribution, handling, advertising, consumption or use of, or otherwise relating to, any Offer run by the Merchant, whether or not any claim arises during the Term of the Agreement. For the avoidance of doubt, any approval by an Uber Party of any Offer or use of Offer Materials shall not affect this right of indemnification.
7. Other.
Uber may amend these Promotion Terms from time to time in its sole discretion, and such amendments will be effective thirty (30) days after Uber’s posting of an updated Promotion Terms at www.uber.com or such updated Promotion Terms otherwise being made available to Merchant by Uber, including, for example, through Restaurant Manager. Merchant’s continued use of the Offer Tools after such updated Promotion Terms become effective constitutes Merchant’s consent to be bound by the updated Promotion Terms. Merchant has the right to terminate the Promotion Terms in the event that Merchant disagrees with the amendments made in any updated Promotion Terms. Uber reserves the right, at any time, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Offer Tools or the ability for Merchant to provide Offers, with or without notice. You agree that neither Uber nor any of its affiliates shall be liable to you (or to any third party) for the Offer or the Offer Tools, including for any modification, suspension or discontinuance of the Offer or the Offer Tools or providing Merchant with the ability to provide Offers. Except as specifically amended by the Promotion Terms, the terms and conditions of the Agreement and any amendments thereto shall remain in full force and effect.
User Generated Content Terms and Conditions
Merchant shall comply with the User Generated Content Terms and Conditions set out here.
[1] Uber B.V. and Uber Technologies, Inc. are the joint data controllers of the personal data that Uber collects in connection with use of its services, or of its employees, in the European Economic Area or the United Kingdom and Switzerland, and Uber Technologies, Inc. is the data controller for such data everywhere else (except where the data controller for employees is the local Uber entity in the country in which the employee resides). Where an entity other than these enters into this Agreement on behalf of Uber, it is authorized to do so by the aforementioned data controller(s). Uber reserves the right to designate another Uber affiliate as Data Controller for purposes of this Agreement.
The terms below will apply to Merchants as of the “Effective Date” defined in the Order Form.
The following Supplemental Terms apply to all Merchants who have signed the Order Form and are active as of the Effective Date defined within the Order Form.
DEFINITIONS
The following terms have the respective meanings given to them below:
"Activation Fee" means a Fee paid by Merchant to Uber UK in consideration of Uber UK’s work to activate Merchant on the Uber Eats App.
"Affiliate" means an entity that owns or controls, is owned or controlled by or is or under common control or ownership of a party, where control is defined as the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise. Uber B.V.,Uber Payments B.V. and Uber Portier B.V. are Affiliates of Uber UK.
"Agreement" means the Order Form, the Definitions and the Supplemental Terms.
"Aggregate Data" means aggregate, anonymized data related to Merchant's transactions in connection with the Uber Eats Services.
"Aggregator Cash Collections" means the funds to be collected by the Aggregator Courier in connection with an Aggregator Cash Order.
"Aggregator Cash Order" means an order where a Customer pays for a given Aggregator Item provided by Merchant and all associated fees and charges resulting from that transaction in cash.
"Aggregator Delivery Charge" means a delivery charge collected by Uber UK on behalf of Merchant from Customers for Items transferred via the Aggregator Method.
"Aggregator Courier" means an employee, contractor, worker or agent of Merchant who provides delivery services on a Merchant’s behalf, not arranged by Uber.
"Aggregator Item" means an Item transferred by Merchant to Customer via the Aggregator Method.
"Aggregator Item Payment" means the Retail Price of the Aggregator Item(s) sold by Merchant via the Uber Eats App (including any VAT).
"Aggregator Item Revenue" means the total (i) Aggregator Item Payment earned by Merchant (other than with respect to Aggregator Cash Orders); (ii) Aggregator Delivery Charge collected from Customers on Merchant’s behalf (other than Aggregator Delivery Charges directly collected by Aggregator Couriers with respect to Aggregator Cash Orders) (iii) gratuity paid by a Customer in respect of delivery services, if applicable, (iv) less (1) the Aggregator Service Fee and (2) any refunds given by Uber UK on behalf of Merchant to Customers.
"Aggregator Meal" means any combination of food and/or beverage transferred by Merchant to Customer via the Aggregator Method. "Aggregator Meal" is a subset of "Aggregator Item."
"Aggregator Method" means a Method whereby Merchant may use Aggregator Couriers to fulfill delivery of Items requested by Customers.
"Applicable Law" shall mean all applicable laws, statutes, regulations and codes from time to time in force (including without limitation all applicable data protection and privacy laws).
"Batched Trip" means an instance where one Marketplace Courier may deliver orders to multiple Customers as part of the same trip, including both multiple orders from one Merchant, or one or more orders from one Merchant combined with one or more orders from other Merchants using the Uber Eats App.
"Brand Matter" means an event that, in Uber’s reasonable judgement, would jeopardise the ability of the Merchant to comply with or perform this Agreement, or prejudice the goodwill or reputation of Uber UK or its Affiliates, including, but not limited to, matters related to the alleged violation of the Community Guidelines or any Applicable Laws.
"Cash Order" means an order where a Customer pays for a given Item provided by Merchant, and all associated fees and charges resulting from that transaction, in cash.
"Confidential Information" means any confidential, proprietary or other non-public information disclosed by or on behalf of one party (the "Discloser") to another (the "Recipient"), whether disclosed verbally, in writing, or by inspection of tangible objects, and includes, without limitation, transactional, operational, performance and other data or information (including, Uber Data, Customer’s information, package information, and the transaction volume, marketing and business plans, business, financial, technical, operational) and/or that is related to the sale of Merchant’s Items to Customers through the Uber Eats App and the terms and conditions of this Agreement. Confidential Information will not include information that: (i) was previously known to the Recipient without an obligation of confidentiality; (ii) was acquired by the Recipient without any obligation of confidentiality from a third party with the right to make such disclosure; or (iii) is or becomes publicly available through no fault of the Recipient.
"Community Guidelines" means the applicable Community Guidelines, currently available at https://www.uber.com/legal/community-guidelines/uk-en-eats.
"Criteria" means any quality, portion, size, ingredient, allergen, origin or nutritional information or rules and regulations that govern the adequacy of Items.
"Customer" means a customer of the Merchant.
"Customer Feedback" means information provided by a Customer in response to prompting by the Uber Eats App, including rating of Item(s) and comments or feedback related to the Customer’s experience with Merchant, the relevant Item(s) on the Uber Eats App, and either the delivery services (provided by either a Marketplace Courier or Aggregator Courier) or the Non-Delivery Method experience.
"Damage Fee" means a Fee paid by Merchant to Uber UK for the loss or theft of a Device, the failure to timely return a Device, or any damage to a Device outside of normal wear and tear.
"Courier" means a Marketplace Courier or an Aggregator Courier. References to "Couriers" should be read to include both Marketplace Couriers and Aggregator Couriers.
"Device" means a tablet or other portable device made available by Uber UK or its Affiliates to Merchant to access and use the Uber Eats Services.
"Dispute" means any dispute, action, claim, controversy or cause of action among the parties arising out of or in connection with the Agreement or any term condition or provision hereof, including without limitation any of the same relating to the existence, validity, interpretation, construction, performance, enforcement and termination of the Agreement.
"Effective Date" means a date to be confirmed by Uber UK upon which this Agreement will become effective. .
"Fees" means any applicable fees charged by Uber UK to Merchant, including the Service Fee, the Activation Fee, and the Damage Fee.
"Feedback" means information provided by Merchant to Uber including feedback, suggestions, comments, ideas, or other concepts relating to Uber’s products and services.
"Force Majeure Event" means occurrences beyond the control of the affected party including, but not limited to, decrees or restraints of Government, acts of God, strikes, work stoppage or other labor disturbances, war or sabotage.
"Indemnified Party" means the party receiving indemnification from the Indemnifying Party.
"Indemnifying Party" means the party providing indemnification to the Indemnified Party.
"Initial Term" means a period which will commence on the Effective Date and, unless earlier terminated as provided in the Agreement, will continue for a period of one (1) year from the Effective Date.
"Invoice Details" means information required for the accurate calculation and preparation of invoices by Uber.
"Item" means food, beverage, or any other product made available by Merchant to Customer via the Uber Eats App.
"Item Revenue" means the Retail Price (plus VAT and any other fees collected on Merchant’s behalf) less the retained Fees (including the Service Fee, Activation Fee, and/or Damage Fee, where applicable) and any refunds given to the Customers on behalf of Merchant.
"Losses" means any and all claims, damages, liabilities, causes of action, and losses (including reasonable attorney’s fees).
"Marketplace Cash Collections" means the funds to be collected by the Marketplace Courier in connection with a Marketplace Cash Order.
"Marketplace Cash Order" means an order where a Customer pays for a given Marketplace Item provided by Merchant and all associated fees and charges resulting from that transaction in cash.
"Marketplace Courier" means an independent contractor who intends to perform on demand delivery services on behalf of Uber UK using the Uber Eats App. Marketplace Couriers are not employees or workers of Uber or any of its Affiliates.
"Marketplace Item" means an Item transferred by Merchant to Customer via the Marketplace Method.
"Marketplace Item Payment" means the Retail Price of the Marketplace Item(s) sold by Merchant via the Uber Eats App (including any VAT).
"Marketplace Item Revenue" means the total Marketplace Item Payment (including any VAT collected on Merchant’s behalf) earned by Merchant, less the Marketplace Service Fee and any refunds given on behalf of Merchant to Customers.
"Marketplace Meal" means any combination of food and/or beverage transferred by Merchant to Customer via the Marketplace Method. "Marketplace Meal" is a subset of "Marketplace Item."
"Marketplace Method" means a Method whereby Uber UK will request a Marketplace Courier to collect Marketplace Items and deliver such Marketplace Items to Customer. Uber UK will purchase delivery services from the Marketplace Courier and sell those delivery services directly to the Customer. Merchant has no contractual relationship with the Marketplace Courier by virtue of this Agreement.
"Marks" means the trademarks, service marks, trade names, copyrights, logos, slogans and other identifying symbols and indicia of the applicable party or its Affiliates.
"Meal" means any combination of food and/or beverage transferred by Merchant to Customer via the Uber Eats App. "Meal" is a subset of "Item," and any terms and conditions related to "Items" also apply to "Meals." "Marketplace Meal," "Aggregator Meal," and "Non-Delivery Meal" are subsets of "Meal."
"Meal Voucher Order" means an order where Uber UK allows a Customer to pay for a given Meal provided by Merchant, and some or all associated fees and charges resulting from that transaction, with a meal voucher.
"Merchant" means the party who entered into the Agreement with Uber UK.
"Merchant Location" means the physical premises owned and/or operated by or in connection with the Merchant, including all restaurants and/or brands operated by or in connection with the Merchant from that premises.
"Merchant Marketing Materials" means videos, still images, information or other materials provided to Uber UK and/or its Affiliates for use in connection with the display of Merchant’s Items on the Uber Eats App.
"Merchant Site" means an online store or menu that is operated by or on behalf of the Merchant.
"Method" means a method by which Items requested by a Customer through the Uber Eats App may be transferred from Merchant to such Customer.
"Non-Delivery Item" means an Item transferred by Merchant to Customer via the Non-Delivery Method.
"Non-Delivery Item Payment" means the Retail Price of the Non-Delivery Item(s) sold by Merchant via the Uber Eats App (including any VAT).
"Non-Delivery Method" means a Method whereby Merchant may allow Customers to collect Items requested from a specified location without the involvement of a Courier.
"Notice Period" means a period of reasonable notice, as allowed by Applicable Law, after which amended Supplemental Terms will take effect.
"Offer" means a short-term promotional offer that is created and fulfilled by Merchant that is intended to stimulate Customer demand through the Uber Eats App (e.g., discounts).
"Offer Costs" means the amount spent by Merchant on an Offer.
"Offer Materials" means, with respect to an Offer, all suitable material to be provided by Merchant including artwork of Merchant’s trade marks and trade names.
"Offer Tools" means proprietary, automated tools provided by Uber UK to Merchant which allow Merchant to create and provide Offers to Customers.
"Personal Data" means any information relating to an identified or identifiable natural person (“data subject”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
“Renewable Membership” means the various subscription membership programs that are made available to Customers through the Uber Eats All from time to time (e.g.Uber One).
"Renewal Term" means a one (1) year period where the Agreement automatically renews.
"Representatives" means with respect to a party, its or its Affiliates’ respective officers, directors, employees or agents.
"Required Documentation" means all documentation required by Uber from Merchant, including but not limited to business license, identification, tax identification, information regarding VAT status, alcohol license (where relevant), banking documentation, and all Invoice Details.
"Retail Price" means the original listed price determined by Merchant for each Item to be made available for sale via the Uber Eats App prior to any discounts or promotions.
"Service Fee" means a Fee paid by Merchant to Uber UK in consideration for the use of the Uber Eats Services. Merchant's Service Fee for each specific Method is specifically set forth in the Order Form. For clarity, if the description of a fee includes the words “Renewable Membership”, that fee replaces the same fee in this Order Form that does not include the words “Renewable Membership”, but only for orders placed by Customers with a Renewable Membership.
"Substandard Item" means any Item that fails to meet the Criteria or standards required by Applicable Laws.
"Supplemental Terms" means the Definitions, the General Supplemental Terms, the Specific Supplemental Terms and any other terms applicable to the use of the Uber Eats Services, Uber Tools, and/or Uber Eats App and shared with the Merchant.
"Term" means the Initial Term together with all Renewal Terms.
"Territory" means UK.
“Third Party Provider” means the third party that provides the Third Party Services.
“Third Party Platform” means a platform owned, operated, managed or otherwise controlled by a third party that (a) is authorised to be integrated with Uber UK's Direct APIs or systems; and (b) allows merchants to place requests for courier services, including but not limited to a third party API, mobile application, cloud platform and/or website.
“Third Party Services” means the provision of the Third Party Platform and any related services provided to merchants by the Third Party Provider, its Affiliates or their respective employees, agents or contractors.
"Transportation Method" means a mode of transportation that will be used for the purpose of providing delivery services in accordance with the Specific Supplemental Terms for the Aggregator Method.
"Uber Data" means all data related to the access and use of the Uber Eats Services and Uber Tools, including but not limited to all Personal Data related to Merchant and Customers.
“Uber Direct” means the product that, in connection with Uber and its Affiliates' technology systems, enables merchants to request courier services via Uber UK’s proprietary API or browser-based online dashboard technology system and/or any platform owned, operated, managed or otherwise controlled by a third party.
"Uber Eats App" means a website, application or other technology interface made available by Uber UK and/or its Affiliates to Customers, on a royalty-free basis, to purchase Items and, if applicable, delivery services.
"Uber Eats Marketing Materials" means video, still images and/or other materials created by Uber (or a party designated by Uber acting on Uber’s behalf) for marketing and other efforts related to the Uber Eats App.
"Uber Eats Services" means certain services made available by Uber UK to Merchant to facilitate the marketing, sale and provision Items by Merchant to Customers, including on-demand lead generation, logistics, payment processing, marketing, operational and other support.
"Uber Tools" means a website, application and/or other technology interface, made available by Uber UKto Merchant, on a royalty-free basis, in connection with the Uber Eats Services.
"Uber UK" means UBER EATS UK LIMITED, a company registered under the laws of the United Kingdom (registration number: 10078453) whose registered address is First Floor, Aldgate Tower, 2 Leman Street, London, United Kingdom, E1 8FA.
"VAT" means any value added tax payable in accordance with the Value Added Tax Act 1994 and regulations supplemental thereto and any other taxes of a similar nature imposed in the United Kingdom in substitution for, or levied in addition to this.
"Virtual Restaurant" means an additional menu that is made available from Merchant’s premises under a different trading name.
"Virtual Restaurant Data" means information provided by Uber UK from time to time and related to cuisine demand, consumer preferences and restaurant case studies to help inform Merchant’s Virtual Restaurant menu choices.
GENERAL SUPPLEMENTAL TERMS
Uber UK may amend the Supplemental Terms from time to time, as allowed by Applicable Law, upon giving a reasonable Notice Period and by Uber UK posting such amended Supplemental Terms on this website or Uber UK otherwise making such amended Supplemental Terms available to Merchant. However, the Notice Period will not apply where an amendment is required by law or relates to the expansion or introduction of new services or functionalities to the existing Uber Eats Services and/or Uber Tools or any other change which is effectively favourable to Merchant and does not reduce the scope of its rights or increase its responsibilities. Merchant’s continued access to or use of the Uber Eats Services and/or Uber Tools after such amended Supplemental Terms become effective constitutes Merchant’s consent to be bound by the amended Supplemental Terms. If Merchant objects to any amended Supplemental Term, Merchant may terminate this Agreement in accordance with clause IV of the Order Form.
1. Uber Eats Services.
a. General. Uber UK will make the Uber Eats Services available to Merchant including, but not limited to, on-demand lead generation, logistics, payment processing, marketing, operational and other support. The Uber Eats Services are solely for use by Merchant, subject to the terms of this Agreement.
b. Appointment of Limited Payment Collection Agent.
i. Merchant hereby appoints Uber UK as Merchant’s limited payment collection agent solely for the purpose of: (A) accepting payment of the Retail Price of Items (plus any applicable VAT and other fees collected on Merchant’s behalf) sold by Merchant via the Uber Eats App, via the payment processing functionality facilitated by the Uber Tools, and (B) transferring to Merchant the Retail Price (plus VAT and any other fees collected on Merchant’s behalf) less the retained Fees (including the Service Fee, Activation Fee, and/or Damage Fee, where applicable), and any refunds given to the Customers on behalf of Merchant ("Item Revenue").
ii. Merchant agrees that payment collected by Uber UK on Merchant’s behalf will be considered the same as payment made directly to Merchant.
iii. Merchant further authorizes Uber UK to collect gratuities (if any) that are paid on the Uber Eats App voluntarily by Customers to Aggregator Couriers acting on behalf of Merchant. For Aggregator Couriers, Uber UK shall remit the full value of any gratuities to Merchant. It is the sole responsibility of Merchant to make sure that any applicable gratuities are properly transferred to Aggregator Couriers.
iv. If reasonable, Uber UK may adjust the transfer of Item Revenue collected on Merchant’s behalf for reasons including, but not limited to, failure to fulfil the provision of an Item as ordered. Merchant may dispute any such adjustments through the Uber Tools within fourteen (14) calendar days of Merchant being notified of such adjustment. Uber UK reserves the right to, and Merchant authorizes Uber UK to, collect the amount of such adjustments via a deduction from the Item Revenue collected on Merchant’s behalf, or by debiting Merchant’s payment method on record, or otherwise seeking reimbursement from Merchant
v. In exceptional circumstances only (as determined by Uber UK in its sole discretion, acting reasonably), Uber UK reserves the right to temporarily or permanently cancel or suspend a payment to Merchant. The foregoing exceptional circumstances shall include, but not be limited to, any legal or regulatory risk or potential breach of Applicable Laws associated with the transfer of such payment to Merchant, the actual or expected initiation of insolvency or bankruptcy proceedings against Merchant and any failure by Merchant to provide the Required Documentation in accordance with clause 2(c) of these General Supplemental Terms.
vi. Uber UK may, from time to time, request information from Merchant to confirm Merchant’s identity as may be necessary under any applicable compliance obligations before transferring any payments to Merchant and may refuse to process payments owed to Merchant in accordance with clause 1(b)(v) of these General Supplemental Terms if there exists a legal or regulatory risk or potential breach of law or regulation associated with such transfer to Merchant.
vii. Uber UK may engage any of its Affiliates to perform the activity of limited payment collection agent on Uber UK’s behalf. Please see the General Supplemental Terms for additional payment terms.
c. Cash. Uber UK may allow Customers to pay for a given Item (and, if applicable, delivery services) provided by Merchant, and all associated fees and charges resulting from that transaction, in cash (a "Cash Order").
d. Meal Vouchers. Uber UK may allow Customers to pay for a given Meal provided by Merchant and some or all associated fees and charges resulting from that transaction with a meal voucher (a "Meal Voucher Order"). In certain circumstances, Uber UK will not act as limited payment collection agent for Meal Voucher Orders and Merchant will receive direct settlement of Item Revenue from a third party meal voucher issuer.
e. Uber Vouchers. Uber UK may allow Customers to pay for a given Item provided by Merchant and some or all associated fees and charges resulting from that transaction with a voucher (an "Uber Voucher Order"). This voucher may be provided by Uber UK and Merchant undertakes the obligation to accept Uber Voucher as consideration or part of the consideration for a given Item (and/or, if applicable, delivery service). Uber UK will not act as limited payment collection agent for Uber Voucher Orders and Merchant will receive direct settlement of Item Revenue from Uber UK.
f. Uber Tools. Uber UK may make available certain Uber Tools to Merchant, and Merchant may access and use those Uber Tools solely in connection with Merchant’s use of the Uber Eats Services. The Uber Tools, including all intellectual property rights therein, are and shall remain the property of Uber Portier B.V., its Affiliates or their respective licensors. Neither this Agreement nor Merchant’s use of the Uber Tools or Uber Data conveys or grants to Merchant any rights in or related to the Uber Tools or Uber Data, except for the limited licence granted above. Merchant shall retain access to Uber Tools for the Term. In the event of a breach of this Agreement or any other terms agreed between Uber UK and Merchant, Uber UK retains the right to revoke access to Uber Tools without prior notification, and without having to provide any data to Merchant after such revocation.
g. Device. Devices shall at all times remain the property of Uber UK and/or its Affiliates. Merchant agrees that the loss or theft of a Device, the failure to timely return a Device, or any damage to a Device outside of normal wear and tear, will result in a Fee of £200 ("Damage Fee"). Merchant agrees that Uber UK may deduct the Damage Fee from Merchant's Item Revenue.
h. Uber Eats App. Merchant acknowledges and agrees that once it has accepted a request for an order of Items, the Uber Eats App may provide certain information about Merchant to the Customer, including Merchant’s name and contact number. As between Merchant and Uber UK, Uber UK and/or its Affiliates will retain sole and absolute control over the Uber Eats App (and all elements of the user experience and user interface relating to the Uber Eats App), including, without limitation, with respect to:
i. the personalisation of the Uber Eats App for Customers;
ii. the prioritisation and display of options available to Customers;
iii. the search functionality and results provided to Customers; and
iv. adding, removing or otherwise modifying any feature or functionality made available through the Uber Eats App to optimize reliability or efficiency on the Uber Eats App.
i. No Service Guarantee. Uber UK and its Affiliates do not guarantee the availability or uptime of the Uber Tools or Uber Eats App. Merchant acknowledges and agrees that the Uber Tools and Uber Eats App may be unavailable at any time and for any reason (e.g., due to scheduled maintenance or network failure). Further, the Uber Tools and Uber Eats App may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications, and Uber UK and its Affiliates are not responsible for any delays, delivery failures, or other damages, liabilities or losses resulting from such problems.
j. Disclaimer of Warranties. This clause applies only to the maximum extent permitted by Applicable Law, and does not (and is not intended to) override any rights that Merchant has pursuant to Applicable Law. Uber UK and its Affiliates provide, and Merchant accepts, the Uber Tools and Uber Eats App on an "as is" and "as available" basis. Uber UK and its Affiliates do not represent, warrant or guarantee that Merchant's access to or use of the Uber Tools or Uber Eats App: (i) will be uninterrupted or error free; or (ii) will result in any requests for orders of Items (and delivery, if applicable). Uber UK and its Affiliates make no representations, warranties or guarantees as to the actions or inactions of Customers who may request or receive Items (and delivery services, if applicable), and Uber UK and its Affiliates do not screen or otherwise evaluate Customers. By using the Uber Tools, Merchant acknowledges and agrees that Merchant or a Courier may be introduced to a third party that may pose harm or risk to Merchant, Couriers or other third parties. Merchant and their Aggregator Couriers are advised to take reasonable precautions with respect to interactions with third parties encountered in connection with the use of the Uber Eats Services and Uber Tools. Uber UK does not represent, warrant or guarantee the safety of any Items. Notwithstanding Uber’s appointment as limited payment collection agent of Merchant for the purpose of accepting payment from Customers on its behalf, Uber UK and its Affiliates expressly disclaim all liability for any act or omission of Merchant, any Aggregator Couriers, any Customer or other third party.
k. Complaints. In connection with the provision of Uber Eats Services to Merchant, Uber UK, on behalf of Merchant, may respond to complaints by Customers about Items and/or delivery sold by Merchant via the Uber Eats App.
l. Suspension of Uber Eats Services. Uber UK, at its sole discretion, reserves the right to temporarily or permanently suspend, in whole or in part, Merchant’s access to the Uber Eats Services and Uber Tools if:
i. Merchant fails to provide Required Documentation in a timely manner;
ii. Merchant’s account is in arrears;
iii. A Brand Matter has occurred; or
iv. Merchant is, or Uber UK reasonably believes Merchant is, in breach of this Agreement.
2. Merchant’s Obligations.
a. Availability of Items. Merchant will make Items available for purchase through the Uber Eats App during its normal business hours.
i. Merchant will prepare, handle and store all Items in accordance with Applicable Laws, which shall include, without limitation, all laws, rules and regulations governing time or temperature controls required for food hygiene and safety.
ii. Merchant will determine any Criteria that apply to Items and Merchant is responsible for ensuring that the Items meet the applicable Criteria as displayed to Customers in the Uber Eats App. Uber UK, at its sole discretion, reserves the right to remove from the Uber Eats App any Item for sale by Merchant deemed unsuitable for sale on the Uber Eats App.
b. Item Inventory and Responsibilities
i. Item Responsibilities By Method
1. For Items transferred via the Marketplace Method, with respect to the Items themselves, Merchant is responsible for complying with all health and safety laws and regulations applicable in relation to preparation and packaging of Marketplace Items. Substandard Items are Merchant's responsibility. With respect to delivery, Merchant remains responsible for all items up to the point where the Items are transferred to a Marketplace Courier, but Merchant is not responsible for the delivery itself. However, Merchant will ensure that Items are appropriately packaged in order to mitigate the risk of damage during transit.
2. For Items transferred via the Aggregator Method, Merchant shall remain responsible for complying with all health and safety laws and regulations applicable in relation to all Items, up to and including the time of delivery of the Items to a Customer. Merchant agrees that, for purposes of delivery of Items via the Aggregator Method, Aggregator Couriers shall operate under cover of the Merchant’s retail and health and safety licenses, registrations, authorizations and privileges and control. Merchant acknowledges and agrees that Merchant remains responsible for the delivery of Aggregator Items, and that Merchant shall maintain possession, control and care of the Aggregator Items at all times in full compliance with Applicable Laws.
3. For Items transferred via the Non-Delivery Method, Merchant shall remain responsible for complying with all health and safety laws and regulations applicable in relation to all Non-Delivery Items, up to and including the time of transfer of the Non-Delivery Items to a Customer.
4. Merchant acknowledges and agrees that Uber UK never takes title to any Item transferred under any of the aforementioned Methods.
ii. Merchant is responsible for costs related to reimbursement to Customers in the event any such Customer(s) request a refund for Substandard Items or otherwise unsatisfactory Item(s) (including, without limitation, any costs associated with retrieving any such Substandard Items or otherwise unsatisfactory Item(s), if applicable). In addition, if a Substandard Item is delivered to a Customer via the Marketplace Method, Uber UK may assess a Substandard Item Delivery Fee to Merchant to offset the cost of delivery of the Substandard Item. Uber UK may deduct refunds (including the Substandard Item Delivery Fee) from the Item Revenue transmitted to Merchant under this Agreement in accordance with Uber UK’s refund policy as provided to Merchant by Uber UK ands updated from time to time, provided always that Merchant has received notification of such refund policy.
c. Documentation. Merchant will provide all documentation required by Uber UK (including but not limited to business license, identification, tax identification, information regarding VAT status,alcohol license (where relevant), banking documentation, and all Invoice Details) ("Required Documentation"). Merchant is solely responsible for providing Uber UK with, and maintaining, accurate bank account information.
d. Restrictions. Merchant will not, and will not allow any third party to: (i) use the Uber Eats Services, the Uber Tools, or any other transactional, operational, performance or other data or information that is related to the sale of the Items (and, if applicable, delivery) to Customers through the Uber Eats App to compete with Uber, its Affiliates or the Uber Eats Services; (ii) reverse engineer or attempt to discover any source code or underlying ideas or algorithms used to provide the Uber Eats Services or Uber Tools (except to the extent that Applicable Law prohibits reverse engineering restrictions); or (iii) provide, lease, lend, disclose, or otherwise use or allow others to use, in each case, for the direct benefit of any third party, the Uber Eats Services or Uber Tools (except as otherwise authorized by Uber UK).
e. Alcohol and Tobacco Products. To the extent permitted under Applicable Laws, Merchant may use the Uber Eats App to transfer alcohol and tobacco products to a Customer subject to the additional terms set forth herein. Merchant represents and warrants that it has and will maintain all required licence(s) and/or permit(s) to sell and, if applicable, deliver alcohol and tobacco products, and will comply with all Applicable Laws in respect thereof, including, without limitation, time restrictions and legal age. Merchant must obtain prior written approval from Uber UK before it makes any tobacco products available to Customers.
f. Tax. Merchant is responsible for ensuring the accuracy of its own tax filings.
3. Ratings. Merchant acknowledges and agrees that, after receiving Item(s), a Customer may be prompted by the Uber Eats App to provide a rating of such Item(s) (and, if applicable, delivery) and, at such Customer’s option, to provide comments or feedback related to the Customer’s experience with Merchant, the relevant Item(s) on the Uber Eats App, and either the delivery services (provided by either a Marketplace Courier or Aggregator Courier) or the Non-Delivery Method experience ("Customer Feedback"). Uber UK reserves the right to use, share, and display Customer Feedback in any manner in connection with the business of Uber UK without attribution to or approval of Merchant. Uber UK reserves the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other Personal Data, violate any privacy laws and regulations or other Applicable Laws, or violate Uber’s content policies.
4. Reporting. Uber UK will provide Merchant with information regarding the number of Items sold by Merchant to its Customers. Uber UK will also provide information to Merchant regarding any refunds given to its Customers by Uber UK on Merchant’s behalf, including the date of the transaction, the Item(s) refunded, the reason for the refund and any other information Uber UK is permitted to provide under applicable privacy laws and regulations.
5. Fees, Retail Price of Items and Taxes.
a. Fees and Taxes.
i. Fees. In consideration for the use of the Uber Eats Services, Uber UK will charge Merchant a "Service Fee" for each specific Method as specifically set forth in the Order Form (together with the Activation Fee, the Damage Fee, and any other applicable fees charged by Uber UK to Merchant, the "Fees").
ii. Payment Terms. All Fees under this Agreement will be paid in pound sterling. Uber UK will deduct any Fees from the payment Uber UK collects from Customer on Merchant’s behalf, as detailed below.
iii. Costs and Expenses. Except as may be expressly set forth in this Agreement, each party will be responsible for its expenses and costs in connection with this Agreement.
iv. Taxes on Fees.
1. All Fees payable pursuant to this Agreement are exclusive of VAT.
2. If VAT is chargeable on any Fees, the Merchant shall pay to Uber UK an amount equal to the amount of the VAT in addition to and at the same time as payment of the Fees.
3. Fees shall be paid free and clear of and without deduction for or on account of withholding tax (if applicable). If Merchant is required to make such a deduction or withhold such tax, the sum payable by Merchant shall be increased to the extent necessary to ensure that Uber UK receives a sum net of any withholding or deduction equal to the sum which it would have received had no such deduction or withholding been made or required to be
b. Retail Price of Items and Taxes.
i. Merchant is the "retailer" or "seller" of all Items (including delivery services related to such Items, if using the Aggregator Delivery Method). Subject to clause 5(b)(iii) below, Merchant is responsible for determining and setting the original listed price, prior to any discounts or promotions, for each Item to be made available for sale via the Uber Eats App (the "Retail Price"). The Retail Price for each Item will include VAT and Merchant is solely responsible for determining and setting the rate of applicable VAT to be charged to Customers for Items available on the Uber Eats App. To the extent that Merchant does not inform Uber UK of the applicable VAT rate, Merchant expressly authorizes Uber UK to make such determination on its behalf and Merchant hereby acknowledges and agrees that Uber UK will have no liability for the accuracy of any such determination. Merchant expressly authorizes Uber UK, at Merchant’s direction, to collect such VAT on Merchant’s behalf.
ii. Merchant is solely responsible for the accounting for the applicable VAT chargeable in connection with the sale of Items.
iii. Reflecting Uber UK’s investments to make Merchant’s products available on the Uber Eats App and to maintain the affordability of those products towards end-users and unless prohibited by Applicable Laws or the terms and conditions of this Agreement, or expressly permitted under another section of this Agreement, the Merchant will provide Uber UK with its in-store price for Items, which Uber UK will display as the retail price shown to customers on the apps. Uber UK may consider the Merchant’s Item prices when determining the Merchant’s prominence and availability on the Uber Eats App, and/or Merchant’s participation in the Renewable Membership programs.
6. Invoices. Merchant grants a mandate to Uber UK, pursuant to which, for each order completed using the Uber Eats App, Uber UK may issue an invoice and/or receipt for Items and (in the Aggregator Delivery Method) delivery services to Customers in Merchant's name and on Merchant’s behalf provided that Merchant has completed the required Invoice Details. Merchant may dispute invoices and/or receipts issued by Uber UK on Merchant's behalf within a period not exceeding three (3) days from the issuance date of the invoice and/or receipt. Failing this, Merchant is deemed to have validated said invoice and/or receipt. It is understood that Merchant will carry out storing and archiving of invoices and/or receipts in compliance with Applicable Laws.
7. Method Restrictions and Limitations.
a. Method Settings. If Merchant has selected both the Aggregator Method and the Marketplace Method, Merchant may select Aggregator Method and/or Marketplace Method for delivery of future orders of Items to its Customers. Merchant may apply its selections to some or all future orders. Merchant may modify its Method selection at any time. However, the selected Method for an order cannot be modified after the order has been placed. All orders pending at the time Merchant modifies its Method must be completed via the Method selected when the order was placed. The proper Method for each order will be reflected in Merchant’s order dashboard available via the Uber Tools. Uber UK and/or its Affiliates may, at its discretion, modify delivery settings on Merchant’s behalf.
b. Delivery Radius Modification. Uber UK, at its discretion, reserves the right to modify Merchant’s delivery radius for reasons including, without limitation, to prevent or otherwise limit unfulfilled orders.
c. Temporary Usage Restriction. Uber UK, at its discretion, reserves the right to restrict or otherwise limit Merchant’s access to the Uber Eats App for a period of time for reasons including, without limitation, to prevent or otherwise limited unfulfilled orders
d. Transfer Restrictions. The following restricted items may not be transferred via the Uber Eats App: people or animals of any size, illegal items, fragile items, dangerous items (like weapons, explosives, flammables, etc.), stolen goods, or any items that Merchant does not have permission to transfer. Uber UK reserves the right to prohibit transfer of additional Items at its sole discretion.
8. Marks.
a. Marks. Subject to this Agreement, each party hereby grants to the other party (and, in the case of Uber UK, to its Affiliates) a limited, non-exclusive and non-transferable license during the Term to use such party’s respective Marks, on a royalty free basis, in connection with the activities related to this Agreement. This license includes the right to reproduce, adapt and represent (in connection with all or part of the activities related to this Agreement) the Marks for the entire world, using all means and media, and without any restriction of any kind as regards exploitation methods, number of prints, dissemination or utilisation. All uses of a party’s Marks (owned or licensed, as applicable) by the other party will be in the form and format specified or approved by the party that owns (or is a licensee of, as applicable) such Marks. Other than as specifically set forth in this Agreement, neither party will use the other party’s Marks without the prior, express, written consent of the other party. Any use or display of Merchant’s Marks by Uber in connection with making Items available through the Uber Eats App in the ordinary course of business will not require any such prior, express, written consent. All goodwill related to the use of a party’s Marks by the other party will inure to the benefit of the party that owns (or is a licensee of, as applicable) such Marks. Except as expressly set forth herein, neither party will be deemed to grant the other party any license or rights under any intellectual property or other proprietary rights. All rights not granted are expressly reserved. Merchant agrees that it will not, and will ensure that Aggregator Couriers do not, try to register or otherwise use and/or claim ownership in any of the Uber Marks, alone or in combination with other letters, punctuation, words, symbols and/or designs, or in any confusingly similar mark, name or title, for any goods and services.
9. Marketing and Promotional Activities.
a. Marketing. Uber may showcase the availability of Merchant’s Items via the Uber Eats App through various promotional activities including, without limitation, social media channels, websites, advertisements, blogs or other media available now or hereinafter created. Uber (or a party designated by Uber acting on Uber’s behalf) may create video, still images and/or other materials for marketing and other efforts related to the Uber Eats App ("Uber Eats Marketing Materials"). Merchant agrees that Uber Eats Marketing Materials (including, without limitation, all intellectual property rights therein) are and will remain the sole and exclusive property of Uber. Additionally, if Merchant Marketing Materials are used in connection with the display of Merchant’s Items on the Uber Eats App, Merchant hereby grants Uber a non-exclusive, royalty free right to use, reproduce, adapt, represent, and display such Merchant Marketing Materials in connection with Merchant’s Items and other promotional activities relating to the Uber Eats Services, for the entire world, during the Term, using all means and media, and without any restriction other than as required by Applicable Law as regards exploitation methods, number of prints, dissemination or utilisation.
b. No Additional Amounts. Merchant acknowledges and agrees that, through advertising and marketing, Uber may seek to attract new merchants to Uber Eats and to increase existing users of the Uber Eats Services and Uber Eats App. Merchant acknowledges and agrees such advertising or marketing does not entitle Merchant to any additional monetary amounts beyond the amounts expressly stated in this Agreement.
c. Merchant Promotional Offers. Uber UK may authorize Merchant to use certain automated tools that allow Merchant to provide promotional Offers to Customers through the Uber Eats App in accordance with the terms of this Agreement. Merchant agrees that it is solely responsible for fulfilling and, subject to technical and functional limitations of the automated tools, defining the Offers provided by Merchant to its Customers.
i. Merchant Promotional Offers. Subject to this Agreement and any other guidelines or eligibility criteria for Offers that Uber UK may make available from time to time, Uber UK hereby authorizes Merchant to use Uber’s proprietary, automated tools ("Offer Tools") to create and provide Offers to Customers. Unless otherwise specified by Uber, Merchant will be solely responsible for defining each Offer (within the scope of functionality provided by the Offer Tools), including, without limitation, the start date, end date, and budget for each Offer. Each Offer will be subject to Uber’s prior written approval. Merchant is responsible for providing to Uber Offer Materials in a format and within deadlines specified by Uber UK for such to be reproduced for the provision of the Offer to Customers.
ii. Enhanced Promotional Placements. Subject to Uber Eats App functionality, Uber UK may provide enhanced promotional placement or other visual treatment for the Offers through the start and end date identified by Merchant. Merchant acknowledges that the time period of enhanced promotional placement for an Offer (if applicable) may vary due to a number of factors including Merchant’s budget, the start and end date for an Offer, and other Uber Eats App functionality.
iii. Merchant’s Responsibilities. Merchant will honor and fulfill the terms of the Offer. Merchant represents and warrants that Merchant will run all Offers in accordance with all Applicable Laws which apply to the Offers. Merchant represents and warrants that Merchant possesses all necessary authority, rights, licenses, consents and permissions to run the Offer (including, without limitation, the rights to any Offer Materials provided to Uber). Merchant will not use an Offer to make charitable donations. For free or reduced Delivery Charge Offers, Merchant will be solely responsible for the reduction to the amount that Uber UK collects from Customers with respect to the Delivery Charge.
iv. Reporting and Offer Costs. Uber UK will use good faith efforts to provide Merchant with reasonable information regarding Merchant's Offers, which may include, without limitation, the Offer Costs and the number of Items sold in connection with an Offer. Uber UK, in its sole discretion, may highlight Offers and/or the results of Offer in its own marketing materials.
v. Service Fees. For Items where an Offer has been applied as a discount to the Retail Price of the Item, Uber UK will charge Merchant a Service Fee based on the discounted Retail Price and not the full Retail Price. If Merchant's Offer consists of a discount on delivery, the Service Fee will be calculated as described in the Agreement and will not change. Merchant agrees that Merchant is solely responsible for Offer Costs and that Uber UK may deduct Offer Costs from Merchant's Item Revenue. If Merchant is paid for an Item, it is responsible for the Service Fee and relevant Offer Costs.
vi. Modification, Suspension, Discontinuation. Uber UK reserves the right, at any time, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Offer Tools or the ability for Merchant to provide Offers. Merchant agrees that neither Uber nor any of its Affiliates shall be liable to Merchant (or to any third party) for the Offer or the Offer Tools, including for any modification, suspension or discontinuance of the Offer or the Offer Tools or providing Merchant with the ability to provide Offers.
d. Ranking. We may use certain parameters to determine how prominently Merchants appear in the Uber Eats App (the “Parameters”). These Parameters are selected to optimise the marketplace experience for all users of the Uber Eats App, including you, Customers and Couriers. The main Parameters used for ranking include the time you have been on the Uber Eats App, customer preferences (evidenced, for example, by previous orders, searches or clicks), cuisine types, promotional offers, contextual factors (for example, the time of day, the day of the week), past ordering experiences (based, for example, on feedback, acceptance of orders and preparation time), availability, pricing, profitability (for Uber UK), basket size, estimated delivery time, delivery zone and any paid advertising you place on the Uber Eats App. The Parameters are taken into account any time merchants are displayed in the Uber Eats App, including in response to a Customer's search query and in the home feed. You can influence how prominently you appear in the Uber Eats App by making promotional offers, placing paid advertising, and receiving positive feedback from Customers and Couriers. Uber UK shall provide you with fifteen (15) days’ notice of important changes to the Parameters.
e. Publicity. Except as may be expressly set forth in this Agreement or otherwise agreed by the parties in writing, neither party may issue a press release or otherwise refer to the other party in any manner with respect to this Agreement or otherwise, without the prior written consent of such other party.
10. Renewable Membership.
a. Renewable Membership Program Inclusion. If the Renewable Membership Fee(s) and the Service Fee(s) are the same for any Method, Customers that hold a Renewable Membership may not (in Uber UK’s sole discretion) receive certain benefits when they purchase Items from the Merchant that they may otherwise receive when they purchase Items from other merchants on the Uber Eats App via the applicable Method.
b. Renewable Membership and Aggregator Method. For Customers with a Renewable Membership the Merchant agrees to charge the Customer a Delivery Fee of $0.
11. Virtual Restaurants.
a. Definition. A Merchant who currently offers Meals via the Uber Eats App may, under certain conditions, operate a Virtual Restaurant. All Virtual Restaurant Meals are sold by Merchant.
b. Merchant’s Responsibilities. Without prejudice to any other provision of this Agreement, a Merchant operating a Virtual Restaurant must adhere to the following conditions:
i. Merchant represents and warrants that Merchant will prepare and sell all Meals from Virtual Restaurant at Merchant’s restaurant premises.
ii. If this premises address changes, Merchant will provide Uber UK with no less than seven (7) days’ advance written notice.
iii. The Virtual Restaurant trading name is Merchant’s Mark and is subject to the indemnification provision of the Agreement. Merchant represents and warrants that (A) the Virtual Restaurant trading name does not infringe, misappropriate, or otherwise violate any third party’s intellectual property or other proprietary rights and (B) it has the right to display the Virtual Restaurant trading name on the Uber Eats App. Merchant agrees that Uber UK may remove Virtual Restaurant from the Uber Eats App if Uber UK reasonably believes that it may infringe, misappropriate, or otherwise violate any intellectual property or other proprietary rights.
iv. Uber may provide Merchant with Virtual Restaurant Data. Merchant agrees that any Virtual Restaurant Data provided by Uber or its Affiliates to Merchant constitutes Confidential Information.
12. Confidential Information; Personal Data; Feedback.
a. Definition. Each Recipient agrees that it will not disclose the Discloser’s Confidential Information to any third parties other than Representatives, or use it in any way other than as necessary to perform this Agreement. Each Recipient will ensure that Confidential Information will only be made available to those of its Representatives who have a need to know such Confidential Information and who, prior to any disclosure of such Confidential Information, are bound by written obligations of confidentiality with respect to such Confidential Information that are no less stringent than those set forth in this Agreement. Recipient will cause its Representatives to comply with the terms of this Agreement and will be solely responsible for any breach of this Agreement by any of its Representatives. Each Recipient will not, and will not authorize others to, remove or deface any notice of copyright, trademark, logo, legend, or other notices of ownership from any originals or copies of the Discloser’s Confidential Information. The foregoing prohibition on use and disclosure of Confidential Information will not apply to the extent: (i) the Discloser has authorized such use or disclosure (and Merchant hereby authorizes Uber UK to disclose the terms of this Agreement to Merchant’s franchisees in connection with executing contracts that reference this Agreement with such franchisees) and (ii) a Recipient is required to disclose certain Confidential Information of the Discloser as a matter of law or by order of a court, provided that the Recipient gives the Discloser prior written notice of such obligation to disclose (to the extent legally permissible) and reasonably assist in obtaining a protective order prior to making such disclosure. Upon expiration or termination of this Agreement and as requested by Discloser, each Recipient will deliver to the Discloser (or destroy at the Discloser’s election) any and all materials or documents containing the Discloser’s Confidential Information, together with all copies thereof in whatever form. Neither party makes any representation or warranty that Confidential Information is complete or accurate; all Confidential Information is provided "as is".
b. Privacy. Merchant agrees to use Personal Data provided to Merchant by Uber UK solely for the purpose of providing Items to Customers under this Agreement. Merchant agrees to use Personal Data provided to Merchant by Uber UK solely by using the Uber Tools provided by Uber UK and shall not copy, store, retain, remove from the Uber Tools or otherwise process the Personal Data. Only in the Aggregator Method, Merchant is permitted to copy Personal Data provided via the Uber Tools and share it with its Aggregator Couriers for the sole purpose of providing Items to Customers in accordance with this Agreement, and will be responsible for compliance with applicable data protection regulations as a data controller, or the responsible party, for such Personal Data as specified in clause 5(a) of the Aggregator Method Specific Supplemental Terms. In respect of any Personal Data transferred by Uber UK to Merchant, the parties agree that they shall enter into the Data Processing Agreement (controller to controller) in substantially the form attached hereto, included as part of the Aggregator Method Specific Supplemental Terms.
c. Aggregate Data. Merchant acknowledges that Uber may use aggregate, anonymized data related to Merchant’s transactions in connection with the Uber Eats Services ("Aggregate Data") and may share Aggregate Data with a commercial partner to achieve any commercial purpose, as described in paragraph (h) below. If Merchant allows a third party to provide technology services to Merchant in connection with Merchant’s obligations under this Agreement, then Uber may share Aggregate Data with such third party to enable the provision of Uber Eats Services to Merchant.
d. Third Party Disclosure. Merchant acknowledges that Uber may share Merchant contact information (including name, address, email, and phone number) with third parties necessary to Merchant's onboarding on the Uber Eats App, including logistics and/or delivery service providers (for the delivery of Devices or other equipment), as well as photography services (for any photography which may be provided by a third-party provider on behalf of Uber).
e. Passwords. Merchant is responsible for maintaining the integrity of information related to Merchant’s access and use of the Uber Tools and related Uber Eats Services, including any password, login or key information. Merchant represents and warrants that Merchant will not share such information with any third party.
f. Data Identification Restriction. Without limiting any other provision of this Agreement, including any provision in this clause, Merchant will not merge any of the data collected or otherwise obtained in connection with this Agreement, including, without limitation, any Personal Data, with other data collected from any source or otherwise use any of the data collected or otherwise obtained in connection with this Agreement, including, without limitation, any Personal Data, for the purpose of re-identification, targeted marketing, analytics or any other similar purpose.
g. Feedback. Merchant may, but is not obligated to, provide or otherwise make available to Uber certain feedback, suggestions, comments, ideas, or other concepts relating to Uber’s products and services ("Feedback"). However, to the extent that Merchant provides or otherwise makes available Feedback to Uber, Merchant hereby grants to Uber a perpetual, irrevocable, worldwide, royalty free, fully sublicensable right to use, reproduce, adapt, represent and otherwise exploit such Feedback, during the Term, using all means and media, and without any restriction of any kind with regard to exploitation methods, number of prints, dissemination or utilisation.
h. Access to Uber Data. The Uber Data you have access to through your use of the Uber Eats Services and Uber Tools, includes onboarding data (e.g. bank account information, contact information, KYC information), operational data (e.g. order history, delivery information and other metrics), financial data (e.g. Item Revenue due to you, Fees due to Uber UK, past payout amounts), and feedback (from Customers and Couriers). After expiry or termination of this Agreement, you will lose access to Uber Data. Uber has access to Uber Data via the Uber Tools and may use it for the purposes described in Uber’s Privacy Notice and for commercial purposes, unless expressly prohibited by this Agreement. Uber may share data with third parties as described in its Privacy Notice (available at https://privacy.uber.com/policy), for example with service providers that assist Uber UK in providing the Uber Eats Services, and it is not possible for Merchant to opt-out of such sharing. Uber may also share Aggregate Data with selected partners for commercial purposes related to the Uber Eats App (“Partner Sharing”). It is not possible for Merchant to opt-out of Partner Sharing, however Merchant’s data is not individually identifiable within Aggregate Data. In case Uber Data is also considered, in accordance with applicable laws, Merchant’s Personal Data, the information provided in, and the rights afforded under, Uber’s privacy notice shall, in case of a conflict, supersede this paragraph.
13. Indemnification.
a. Indemnified Claims. Each party (the "Indemnifying Party") will indemnify, defend and hold harmless the other party, its affiliates and their respective directors, officers, employees and agents (the "Indemnified Party") from and against any and all claims, damages, liabilities, causes of action, and losses (including reasonable attorney’s fees) (collectively, "Losses") with respect to any third party claim arising out of or related to: (i) the negligence or willful misconduct of the Indemnifying Party or its employees or agents (in Merchant’s case, including Aggregator Couriers but excluding Uber and Marketplace Couriers to the extent they are Merchant’s agents) in their performance of this Agreement; (ii) any claims that, if true, would be a breach of any of the Indemnifying Party’s (in Merchant’s case, including via Aggregator Couriers) representations, warranties or covenants in this Agreement; and (iii) any claims that the Indemnifying Party’s Marks infringe a third party’s intellectual property rights, as long as such Marks have been used in the manner approved by the Indemnifying Party.
b. Merchant will indemnify, defend and hold harmless the Uber Indemnified Parties from and against any and all Losses with respect to any third party claim arising out of or related to: (A) Merchant’s violation or alleged violation of any applicable retail food or other health and safety code, rule or regulation, (B) Merchant’s failure to determine the applicable VAT and other fees charged; (C) Merchant’s failure to apply correct VAT rates, including those rates adjusted by Uber on Merchant’s behalf; (D) VAT, other fees, penalties, interest and other costs related to Merchant’s obligations; (E) Merchant copying, storing, retaining, removing from the Uber Tools or otherwise processing the Personal Data, except as permitted by clause 11(b) of these General Supplemental Terms; (F) any third party claim for actual or alleged infringement of a third party’s intellectual property or other proprietary rights arising out of or in connection with any: (i) Merchant Marketing Materials; and/or (ii) Offer run by Merchant and use of Offer Materials; and/or (G) any third party claim arising out of or in connection with the manufacture, production, distribution, handling, advertising, consumption or use of, or otherwise relating to, any Offer run by Merchant, whether or not any claim arises during the Term of the Agreement, except in the case of each of (A)-(E) above, to the extent such harm was directly caused by the gross negligence or willful misconduct of Uber or its employees, agents or Couriers. With respect to the indemnities in (F) and (G) above, approval by an Uber Party of any Offer or use of any Offer Materials shall not affect this right of indemnification.
c. Procedure. Each Indemnified Party will provide prompt notice to the Indemnifying Party of any potential claim subject to indemnification hereunder. The Indemnifying Party will assume the defence of the claim through counsel designated by it and reasonably acceptable to the Indemnified Party. The Indemnifying Party will not settle or compromise any claim, or consent to the entry of any judgment, without written consent of the Indemnified Party, which will not be unreasonably withheld. The Indemnified Party will reasonably cooperate with the Indemnifying Party in the defence of a claim, at Indemnifying Party’s expense.
13. Insurance. During the Term and for one (1) year thereafter, each party will maintain Public and Products Liability and, if required by law, Employer’s Liability insurance. The Public and Products Liability insurance policy limits will be not less than one million pound sterling (£1,000,000) combined single limit per occurrence for bodily injury, death and property damage liability, and two million pound sterling (£2,000,000) in aggregate. All policies will be written by reputable insurance companies with a Best’s policyholder rating of not less than A-. Merchant shall not cancel or materially reduce its insurance without thirty (30) days’ prior written notice to Uber UK. Upon a party’s request, the other party will provide evidence of the insurance required herein. In no event will the limits of any policy be considered as limiting the liability of a party under this Agreement.
15. Auditing/Investigations. During the Term of the Agreement and for a period of 12 months after expiry or termination of it, on:
a. an annual basis; and/or
b. in case of any suspected or actual breach of (a) the Community Guidelines or any other code of conduct applicable to Merchant, (b) the Agreement, or (c) any of Merchant’s obligations under any applicable labour, anti-slavery or anti-bribery and corruption provisions, laws, regulations, guidelines and codes by Merchant or any Representative;
Uber UK shall have the right to audit (directly or indirectly) at Merchant’s offices, or request and receive copies of, any or all of Merchant’s records including, but not limited to payroll slips, social contribution expenses, tax returns, receipts and expenses, at Merchant’s cost, subject to at least twenty four (24) hours’ written notice. Merchant shall also inform Uber UK immediately in writing should it or any Representative be under investigation by any relevant authority in relation to any such potential or actual breach. Uber reserves the right to send Merchant questionnaires to assess compliance with the Agreement, to which Merchant agrees to reply within twenty-four (24) hours from the moment the questionnaire is sent, or a different deadline if specified in the questionnaire.
16. Governing Law. This Agreement shall be governed by and construed in accordance with the laws as specified in the Order Form without regard to its conflict of laws provisions.
17. In case you face issues using the Uber Eats Services and/or have complaints about the Uber Eats Services or this Agreement, you can contact us free of charge via the ‘Help’ section in the Uber Tools or by visiting https://help.uber.com/restaurants so our support team can follow up. We will inform you of the outcome within a reasonable period of time.
18. Dispute Resolution. In the event of any Dispute arising out of or in connection with the Agreement, the parties agree in the first instance to discuss and consider referring the Dispute to mediation in accordance with the Centre for Effective Dispute Resolution (“CEDR”) Model Mediation Procedure (https://www.cedr.com). The parties remain free to jointly identify any mediator of their choice in the event of a Dispute.
19. General.
a. Waiver. The failure of either party to enforce, at any time or for any period of time, the provisions hereof, or the failure of either party to exercise any option herein, shall not be construed as a waiver of such provision or option and shall in no way affect that party’s right to enforce such provisions or exercise such option.
b. Modification. Any modification or amendment to the Order Form shall be effective only if in writing and signed by both parties, provided that Uber reserves the right to modify any information referenced at hyperlinks from this Agreement from time to time. Any modification or amendment to the Supplemental Terms shall be in accordance with clause II(B) of the Order Form.
c. Severability. If any provision of the Agreement is held to be illegal, invalid or unenforceable, in whole or in part, such provision or part thereof shall to that extent be deemed not to form part of the Agreement but the legality, validity and enforceability of the remainder of the Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable (part of the) provision with a (part of a) provision that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable (part of the) provision, given the contents and purpose of the Agreement.
d. Force Majeure Event. Any delay in or failure by either party in the performance of this Agreement shall be excused if and to the extent such delay or failure is caused by a Force Majeure Event. The affected party will promptly notify the other party upon becoming aware that any Force Majeure has occurred or is likely to occur and will use commercially reasonable efforts to minimize any resulting delay in or interference with the performance of its obligations under the Agreement.
e. Assignment. Merchant may not assign or transfer this Agreement or any of its rights or obligations hereunder, in whole or in part, without the prior written consent of Uber UK. Uber UK may assign or transfer this Agreement or any or all of its rights or obligations hereunder, in whole or in part, under this Agreement without consent or notification. Uber UK shall be expressly discharged from all obligations and responsibilities arising after the assignment or transfer. Subject to the foregoing, this Agreement shall be binding upon and shall inure to the benefit of each party hereto and its respective successors and assigns.
f. Relationship between the Parties. The parties expressly agree that: (a) this Agreement is not an employment agreement, nor does it create an employment or worker relationship (including from a labour law, tax law or social security law perspective), between Uber UK (and/or its Affiliates) and Merchant or Uber UK (and/or its Affiliates) and any Couriers; and (b) except as specified in this Agreement, no joint venture, partnership, or agency relationship exists between Uber UK (and/or its Affiliates) and Merchant or Uber (and/or Uber UK’s Affiliates) and any Couriers. No party shall have the right to enter into contracts on behalf of, to legally bind, to incur debt on behalf of, or to otherwise incur any liability or obligation on behalf of, the other party hereto, in the absence of a separate writing, executed by an authorized representative of the other party. Each party shall be solely responsible for its employees and contractors used in connection with this Agreement. Except as otherwise expressly provided herein with respect to Uber UK acting as the limited payment collection agent solely for the purpose of collecting payment from Customers on behalf of Merchant, the relationship between the parties under this Agreement is solely that of independent contractors.
g. Entire Agreement. This Agreement contains the full and complete understanding and agreement between the parties and supersedes all prior and contemporary understandings and agreements, whether oral or written. In this Agreement, the words "including" and "include" mean "including, but not limited to."
h. Third Party Beneficiaries. Merchant acknowledges that there are no third party beneficiaries to this Agreement, except for Uber B.V. (in its capacity as agent for Uber UK) and Uber UK’s Affiliates. Nothing contained in this Agreement is intended to or shall be interpreted to create any third-party beneficiary claims, except with respect to Uber B.V. (in its capacity as agent for Uber UK) and Uber UK’s Affiliates.
i. Liability. Nothing herein limits or excludes (nor is intended to limit or exclude) any statutory rights that Merchant or Uber UK may have under Applicable Laws that cannot be lawfully limited or excluded.
j. Payment Processing Errors. Uber UK reserves the right, in its sole discretion, to seek reimbursement from Merchant if Uber UK discovers payment processing errors. Uber UK may deduct from Merchant's Item Revenue, debit Merchant's payment method on file, or seek reimbursement from Merchant by any other lawful means to correct any errors. Merchant authorizes Uber UK to use any or all of the above methods to seek reimbursement.
k. Notice. Any notice will be sent to the address of the relevant party listed in the Order Form and deemed duly given: (a) upon actual delivery, if delivery is by hand; or (b) three (3) days after being sent by overnight courier, charges prepaid; or (c) by electronic mail to the designated recipient.
PAYMENTS TERMS
These Payments Terms of Service ("Payments Terms") constitute a legally binding framework agreement between you as an Earner (as defined below) on the platforms provided by Uber (as defined below) ("Uber Platforms"), Uber and Uber Payments UK Limited, a private limited company established in the United Kingdom, with its head office situated at Aldgate Tower, 1st Floor & part of 2nd Floor, 2 Leman Street, London E1 8FA, and registered with Companies House under number 13586339 ("Uber Payments"). You, Uber and Uber Payments are the “parties” to these Payments Terms.
These Payments Terms govern the Payments Services (as defined below) performed at the request of Uber in connection with activities that take place via the Uber Platforms.
The Uber Terms of Service and/or the Services Agreement ("Uber Terms") separately govern the use of the Uber Platforms and the Uber Services. All capitalised terms in these Payments Terms have the meaning set forth in the Uber Terms, unless otherwise defined in Section 2 or elsewhere in these Payments Terms.
1. Scope and Use of Payment Services and Qualification of Payments Terms
1.1 For any part of the Uber Services that constitutes a payment service as defined under the PSRs 2017, Uber has engaged Uber Payments to provide such payment services at the request of Uber to Earners in connection with activities that take place via the Uber Platforms ("Payment Services"). Uber Payments therefore provides you with the Payment Services under these Payments Terms. Such Payment Services may consist of payment processing, acquiring of payment transactions (including enabling acceptance of payment transactions involving Uber Money), money remittance, the execution of payment transactions and/or other payment services in support of the Uber Platforms.
1.2 Uber Payments may restrict the availability of the Payment Services, or certain services or features thereof, as it reasonably requires in order to carry out maintenance measures that ensure the proper or improved functioning of the Payment Services. Uber Payments may improve, enhance and modify the Payment Services and introduce new Payment Services from time to time.
1.3 Your access to or use of certain Payments Services may be subject to, or require you to accept, additional terms and conditions if you wish to receive those Payment Services. If there is a conflict between these Payments Terms and terms and conditions applicable for a specific Payment Service, the latter terms and conditions will take precedence, unless specified otherwise.
1.4 These Payments Terms are a ‘framework contract’ for the provision of payment services, as defined in regulation 2 of the PSRs 2017.
1.5 These Payments Terms are applicable from 1 August 2023.
2. Definitions
2.1 “Affiliate” means an entity that, directly or indirectly, controls, is under the control of, or is under common control with a party, where control means having more than fifty percent (50%) of the voting stock or other ownership interest, the majority of the voting rights of such entity, the ability of such entity to ensure that the activities and business of that Affiliate are conducted in accordance with the wishes of that entity or the right to receive the majority of the income of that Affiliate on any distribution by it of all of its income or the majority of its assets on a winding up.
2.2 "Agreement" means the services agreement between Uber and you governing your use of the Uber Platforms, including any general terms and conditions applicable thereto, as amended from time to time.
2.3 "Business Day" means a day on which banks in the United Kingdom are open for regular business.
2.4 "E2E Charge" means the amount charged by an Earner to another Earner resulting from a Service provided by an Earner to the other Earner in accordance with the Agreements of each of the Earners.
Example: when making a delivery on the Uber Eats platform, a courier provides a delivery service directly to the restaurant. Under its agreement, the restaurant will be required to pay the couriers for the delivery service provided by the courier to the restaurant. The fee due by the restaurant to the courier is an example of an E2E Charge.
2.5 "Earner" means you or another independent company or person supplying goods and/or services through the Uber Platforms for which you or the other company or person have entered into an Agreement with Uber.
2.6 "Earner Charges" means all amounts charged by an Earner to a User or to another Earner (i.e. the E2E Charge) for the provision of the Services.
Examples of an Earner Charge are:
- the fare (including any other charges) charged by a driver to a rider;
- the amount charged by a restaurant to a user ordering from that restaurant;
- the amount charged by a technology services provider to a transportation service provider.
2.7 "Fees" means any fee due from you to Uber or third parties (including any E2E Charges, chargebacks, etc.) pursuant to the Agreement or the Payments Terms.
2.8 “Micro-Enterprise” means an Earner which, on the date it registers for the Services, had fewer than 10 employees and an annual turnover and / or balance sheet total of €2 million or less, or if it is part of a group, the group had an annual turnover and / or balance sheet total of €2 million or less, as more specifically defined under the PSRs 2017.
2.9 "Payments Terms" means these general terms and conditions for the Payment Services, as amended or restated from time to time.
2.10 “Pay-out" means a settlement by Uber Payments to you of a Pay-out Amount in whole or in part.
2.11 "Pay-out amount" means the amounts due to you which consists of the Earner Charges plus Uber Amounts paid to you and received by Uber Payments minus Fees, as further described in section 5.1.
Example: where a restaurant prepares a meal for an eater, the eater is charged a meal fare. This meal fare is collected on behalf of the restaurant and the fees due to Uber are deducted. The amount of the meal fare minus the fees is the amount available for pay-out to the restaurant - this is the Pay-out amount.
2.12 "Payment Services" means services provided to you by Uber Payments at the request of Uber, as described in sections 1 and 5.
2.13 "PSRs 2017” means the UK Payment Services Regulations 2017 (SI 2017/752).
2.14 "Services" means any supplying of goods and/or services provided by you as laid down in the Agreement.
2.15 “Small Charity” means a charity that is properly registered and meets the appropriate statutory definition in England & Wales, Scotland or Northern Ireland, whose annual income is less than £1 million, as more specifically defined in the PSRs 2017.
2.16 "Uber" has the meaning given to this term in the Agreement
2.17 "Uber Amount" means any applicable payment, incentive or other amount due by Uber to you under the Agreement.
2.18 “Uber Money” means a stored value amount (constituting electronic money) issued by Uber Payments to a User that can be used by the User to pay an Earner Charge.
2.19 "Uber Payments" means Uber Payments UK Limited, a private limited company established in the United Kingdom, with its head office situated at Aldgate Tower, 1st Floor & part of 2nd Floor, 2 Leman Street, London E1 8FA, and registered with Companies House under number 13586339.
2.20 "Uber Platforms" means the digital platforms that provide the infrastructure and rules for the digital marketplaces offered by Uber.
2.21 "User" means the end user which is authorised by Uber to use the mobile application of Uber in order to use and pay for Services.
3. General information
Contact details:
Uber Payments UK Limited
Aldgate Tower,
1st Floor & part of 2nd Floor,
2 Leman Street,
London
E1 8FA
Uber Payments UK Limited is authorized by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 959722) for the issuing of electronic money and provision of payment services.
Uber Payments holds funds to cover Pay-out amounts it owes you in one or more segregated bank accounts. Whilst Uber Payments does not hold any funds on trust for you, in the event of its insolvency, you would be paid from these segregated bank accounts in priority to other creditors in accordance with applicable laws. If Uber Payments becomes insolvent, it could take time for those funds to be paid to you and, as some costs could be deducted by an administrator or liquidator, you might not be repaid in full. The UK Financial Services Compensation Scheme does not apply in relation to amounts that Uber Payments holds for you.
4. Earner information and personal data
4.1 The Earner must promptly provide Uber Payments, or a party designated by Uber Payments with all data and information reasonably requested by or on behalf of Uber Payments from time to time, which Uber Payments requires to provide the Payment Services and/or to fulfil its legal obligations. Such information may include, for example (but is not limited to), information necessary for Uber Payments to identify you, verify your identity and provide Uber Payments with insight into your ownership and control structure.
4.2 You represent and warrant that data and information provided by you to Uber Payments (or a third party on Uber Payments' behalf) is accurate, not misleading and complete.
4.3 In the event any of the information you have provided to Uber Payments under section 4.1 changes, you must as soon as you reasonably can notify Uber Payments of such changes via the Uber Platforms. Until the moment that Uber Payments has received such updated data or information, Uber Payments may assume that the data and information provided to Uber Payments or the person designated by it are up to date, complete and correct.
4.4 Subject to all applicable laws, Uber Payments may provide to a third party, such as a court of law, a regulatory body or law enforcement (the “Information Recipient”), any information (including personal data) about you collected and processed for the purpose of providing the Payment Services if: (a) there is a complaint, dispute or conflict between you and a User regarding a payment and Uber Payments reasonably needs to share the information with the Information Recipient to help resolve the matter or in order to meet legal or regulatory obligations; (b) it is necessary to enforce the Payments Terms, (c) Uber Payments, Uber or another Affiliate reasonably believes it must provide the information to the Information Receipient in order to satisfy applicable law or regulation; (d) Uber Payments, Uber or their Affiliate reasonably believes it necessary to provide the information to the Information Receipient in order to (1) protect the safety, rights, property or security of Uber Payments, Uber, the Payments Services or any third party, (2) detect, prevent or otherwise address fraud, security or technical issues, and/or (3) prevent or stop activity which Uber Payments, Uber or any of its Affiliates reasonaby consider to be, or to pose a risk of being, illegal, unethical or legally actionable; or (e) Uber Payments, Uber or another of their Affiliates reasonably considers it necessary to disclose the infromation to the Information Recipient, for insurance or other purposes related to your ability to qualify, or remain qualified, to use the Uber Services. Uber Payments may retain your personal data for legal, regulatory, safety, and other necessary purposes after the Agreement is terminated. Uber Payments processes personal data in accordance with the Uber privacy policy at https://privacy.uber.com/policy .
4.5 When entering into the Payments Terms, Uber Payments will ask for your consent in accordance with regulation 97 of the PSRs 2017 to access, process and retain personal data necessary for the provision of the Payment Services. You can revoke the consent given in accordance with this clause at any time. If you revoke the consent, you will not be able to use any Uber Services and Uber will have to terminate the Agreement.
5. Payment services provided by Uber Payments at request of Uber
5.1 Uber Payments enables you to accept and receive payments from Users (which Users can make using a range of payment methods which are made available on the Uber Platforms from time to time, including Uber Money where available) or from another Earner, in return for the Services that you provide to them through an Uber Platform. You therefore agree that Uber Payments will process payments made by Users (including Uber Money payments, where available) and from other Earners for your Services. Uber Payments shall receive any funds paid by a User (including Uber Money payments, where available), by another Earner (the Earner Charges) or by Uber (the Uber Amounts) to you and settle such funds to you less any applicable Fees (together, the Pay-out Amount) as set-out in section 7.
5.2 Uber Payments shall be responsible for receiving and settling the Pay-out Amount to which you are entitled. Uber Payments shall only settle amounts it has actually received from a User or another Earner or another payment service provider (and in the case of an Uber Amount, from Uber) for your Services. Uber Payments is also the issuer of Uber Money, and therefore when a User pays using Uber Money, Uber Payments is treated as always receiving the full amount of an Uber Money payment.
6. Earner Charges and E2E Charges
6.1 Uber Payments will collect the Earner Charges (including E2E Charges) paid to you for the Services you have provided and the Uber Amounts. Any such Earner Charges and Uber Amounts will be received by Uber Payments who shall subsequently settle Pay-out Amounts to the Earner in accordance with sections 5 and 7 of these Payments Terms.
6.2 Uber Payments will transfer the Pay-out Amount to you in the currency in which the Earner Charge or Uber Amount was received by Uber Payments.
6.3 Uber Payments will settle Pay-outs to the bank account designated by you on the relevant Uber Platform. You may only designate a bank account that is held in your own name for Pay-outs. Any changes to the bank account must be notified to Uber Payments as soon as possible. You represent and warrant that the bank account designated by it on the Uber Platform is a bank account held in your own name.
6.4 You authorize Uber Payments to use the Earner Charges (including for the avoidance of doubt, the E2E Charges) to satisfy all claims of Uber or third parties vis-à-vis you under or pursuant to the Agreement and/or the Payments Terms. Uber Payments is authorized to deduct the amount of such claims from the Earner Charges and transfer such amounts to Uber and itself. Uber Payments shall in this respect be entitled to solely rely on the information it receives from Uber as to any amounts due from you to Uber, subject to any evidence you provide to the contrary.
7. Pay-out
7.1 Uber Payments will make each Pay-out amount available for Pay-out to you as soon as funds for the Pay-out amount have been credited to Uber Payments’ bank account. When a User pays using Uber Money, the payment amount will always be treated as credited to Uber Payments’ bank account on the day the payment is made.
7.2 Uber, Uber Payments and the Earner can agree that Pay-outs will take place on a specific incidental or recurring date. Such agreement constitutes a request for Pay-out. Such request for Pay-out will be regarded as having been received by Uber Payments on the moment that the Earner indicates on the relevant Uber Platform that it wishes to receive Pay-out and the agreement to that request has been confirmed by Uber.
7.3 Any request for Pay-out received by (or on behalf of) Uber Payments (a) on a day that is not a Business Day or (b) after 17:00 London time on a Business Day will be regarded as having been received on the next Business Day.
7.4 If Pay-out takes place in GBP or EUR, Uber Payments will ensure that the account of the bank holding such account is credited with the Pay-out amount no later than on the end of the first Business Day immediately following the receipt of the request for Pay-out in accordance with these Payments Terms.
7.5 In all circumstances other than as described in section 7.3, Uber Payments will ensure that Pay-out by Uber Payments takes place within a reasonable term.
8. Refusal and limitations on Pay-out
8.1 Uber Payments may at any time (at its own discretion) decide not to process an Earner Charge or Uber Amount or may refuse to settle any Pay-out Amount to you if:
● transferring such an amount would conflict with the law, relevant guidance or requests from a competent regulator or a binding judicial order;
● Uber Payments considers it reasonable and necessary not to pay-out such amount because it would conflict with its policies or applicable procedures as notified to and binding on you;
● Uber Payments reasonably believes that the payment being settled or the Service being paid for is in violation of the Agreement or the Payments Terms;
● Uber or Uber Payments reasonably suspects that you are using their services fraudulently or otherwise unlawfully in conjunction with the payment being settled or the Service being paid for.
8.2 Uber Payments may at any time decide not to settle any Pay-out Amount to you if it considers it reasonable and necessary not to pay-out such amount, for example because it would conflict with its internal policies and procedures.
8.3 As necessary for compliance with applicable laws and regulations, or for reasonable operational reasons, Uber Payments may limit the amount of each individual Pay-out. If the total amount owed to an Earner is at any time higher than the limit determined by Uber Payments in accordance with the previous sentence, Uber Payments may initiate a series of Pay-outs in one day or on subsequent days.
8.4 If Uber Payments refuses to process or settle a payment under section 8.1 or 8.2, Uber Payments (or Uber on its behalf) will notify you as soon as possible of the refusal; if possible the reasons for the refusal; and if it is possible to provide reasons for the refusal and those reasons relate to factual matters, the procedure for correcting any factual errors that led to the refusal. Uber Payments will notify you at the earliest opportunity, and in any event no later than the end of the periods indicated in Section 7, as applicable. Any such notification will be made through the Uber Platforms. Uber and Uber Payments shall not be required to notify the Earner if such notification is prohibited by the laws applicable to it or is prohibited by a competent court or regulator.
8.5 Uber Payments may limit or temporarily or permanently suspend your access to the Payment Services as it reasonably thinks appropriate (i) to comply with applicable law, or the order or request of a court, law enforcement, a regulator or other administrative agency or governmental body, or if (ii) you have [materially] breached the Payments Terms, the Agreement, applicable laws, regulations or third-party rights, (iii) you have provided inaccurate, fraudulent, outdated, misleading or incomplete information under the Payments Terms or the Agreement and this materially affects Uber Payments’ decision to agree to provide you with Payment Services or Uber’s decision to agree to provide you with its services under the Agreement, or (iv) Uber Payments believes in good faith that such action is reasonably necessary to protect the personal safety or property of Uber, Uber Payments, Users, other Earners, or third parties, or to prevent fraud or other illegal activity.
8.6 The purpose of the Payments Terms is for provision of Payment Services in relation to Services you provide under the Agreement. Therefore, Uber Payments may suspend your access to the Payment Services if and for as long as Uber suspends the Agreement, or if Uber terminates the Agreement.
8.7 Uber Payments may suspend your access to the Payment Services if your provision of the Services through the Uber Platforms is no longer in accordance with (i) applicable laws; (ii) the standards and policies of Uber as notified to and binding on you under the Agreement or these Payments Terms; or (iii) the Agreement or these Payments Terms.
8.8 You are responsible for compliance with all laws, rules, regulations, and tax obligations that may apply to your use of the Payment Services. In connection with the use of the Payment Services, you may not (nor may you assist or enable others to):
a. breach or circumvent any applicable laws or regulations, agreements with third parties, third-party rights, the Agreement and/or the Payments Terms;
b. use the Payment Services for any commercial or other purposes that are not expressly permitted by the Agreement and/or the Payments Terms; or
c. take any action that you know damages or adversely affects, or could damage or adversely affect, the performance or proper functioning of the Payment Services or if you think such action is likely to have such an effect.
9. Incorrect processing of payments
9.1 Sections 9.2 to 9.4 set out Uber Payments’ liability and obligations if it does not process, or if it incorrectly processes, a payment instruction that it is obliged to process under these Payments Terms (a “Failed Instruction”).
9.2 For a payment to you by a User or by another Earner:
a. Uber Payments will immediately and correctly re-transmit any Failed Instruction; and
b. If you ask Uber Payments to do so, where an instruction for the payment to you has not been processed or has been incorrectly processed, Uber Payments will (without charge, and even if Uber Payments is not responsible for the processing failure) make immediate efforts to trace that payment and notify you of the outcome.
9.3 If there is a Failed Instruction for a payment to you of an Uber Amount or using Uber Money or by another Earner, if Uber Payments in fact received the payment, Uber Payments will immediately make the funds available to you, subject to its usual settlement times in Section 7 and subject to any set off Uber Payments is permitted to make under this Payments Agreement (for example, under Section 6.4).
9.4 Uber Payments will reimburse you for any charges or interest you have to pay as a result of a Failed Instruction.
9.5 You may also ask Uber Payments to trace a payment under Section 9.2(b) where an instruction for a payment by a User has not been processed or has been incorrectly processed by a third party rather than us.
9.6 Sections 9.2 to 9.5 only apply if you have informed Uber Payments about the relevant failure without undue delay upon becoming aware of it and in any event within thirteen months of it happening.
10. Transactional information
10.1 At least once a month (except where no payments have been made to you), Uber Payments will (free of charge) make information on your payments available to you through the Uber Platform.
10.2 This information will identify each payment, who paid you, the payment amount (and if Uber Payments converted that amount, the exchange rate it used and the amount after conversion), a breakdown of any charges for the payment, and any information transferred with the payment.
11. Communications between you and Uber Payments
11.1 You may contact Uber Payments by contacting Uber and/or Uber Payments through http://help.uber.com (log in to receive personalised support), or such other means as Uber Payments may agree from time to time.
11.2 Uber Payments and Uber may communicate with you in relation to these Payments Terms by e-mail to the e-mail address contact details you have provided to Uber, or by placement on the online portal available to you on the Uber Platforms, or by any other means that Uber Payments or Uber may agree, using the contact details you have provided to Uber Payments or Uber.
a. Where Uber Payments or Uber is required by applicable law to provide you with information using a particular method, it will do so.
b. In order to view emails you need a computer with software that can display emails in HTML format and to access the online portal you need to use a compatible web browser.
11.3 All notices and communications between you and Uber Payments or Uber must be in English. However, Uber Payments and/or Uber may send you notifications and communications relating to these Payments Terms in another language where applicable law requires it to, or otherwise where it is reasonably practical for it to do so.
11.4 Uber Payments will accept instructions from you through the Uber Platform. It will rely on any instruction or information it receives through the Uber Platform using your security credentials as your authorisation for that instruction to be given or that information to be sent. You must take all reasonable steps to keep your security credentials safe. Uber Payments is not liable for any loss or harm that you or any other person may incur or suffer as a result of it relying on instructions or information sent through the Uber Platform using your security credentials but which are in fact sent without your authorisation. This does not, however, affect Uber Payments’ obligations under Section 9.
11.5 If Uber Payments thinks its Payment Services are at risk of fraud or face a security threat, it will contact you through the Uber Platform or another secure procedure using the details you have provided to tell you what you need to do to help manage that risk.
12. Interest
Uber Payments will not pay any interest over the Pay-out Amount or any other funds held by Uber Payments and designated for an Earner.
13. Costs
13.1 Fees for providing the Payment Services form part of the fees agreed in the Agreement. Uber Payments will not charge any additional fees to such fees agreed upon under the Agreement.
13.2 Any other costs pursuant to the Payments Terms shall be for your account and due to Uber as Fees.
14. Liability
14.1 Uber Payments and each of its Affiliates are not liable under or relating to the Agreement or the Payments Terms for any of the following losses or damages, whether arising as a result of a breach of contract, negligence, non-fraudulent misrepresentation, or otherwise, even if Uber Payments or its Affiliate has been informed in advance about the possible occurrence of the losses or damage: (i) any incidental, punitive, special, exemplary, consequential, or other indirect damages of any type or kind; or (ii) your or any third party’s property damage, or loss or inaccuracy of data, or loss of business, revenue, profits, use or other economic advantage.
14.2 You agree that all claims that you have or means to have against Uber Payments and each of its Affiliates and subsidiaries should be disclosed to Uber Payments within one (1) year after the event that gave rise to the claim and that the Earner forfeits all such claims if it fails to meet this obligation.
14.3 Nothing in these Payments Terms will exclude or limit:
a. your liability or the liability of Uber Payments, Uber or their Affiliates for wilful misconduct, gross negligence, death or personal injury due to negligence, or fraudulent misrepresentation, or to the extent that such liability cannot otherwise be excluded or limited under applicable laws; or
b. Uber Payments’ liability under Section 9 or its obligation to settle payments (less any permitted deductions) in accordance with this Payments Agreement.
15. Indemnification
You shall indemnify, defend (at Uber Payments’ option) and hold harmless Uber, Uber Payments and each of its Affiliates and their respective officers, directors, employees, agents, successors and assigns from and against any and all liabilities, reasonable expenses (including legal fees), damages, penalties and fines arising out of or related to: (a) your material breach of your representations, warranties or obligations under these Payments Terms; or (b) a claim by a third party (including Users, regulators and governmental authorities) directly or indirectly related to ’your failure to provide your Services in accordance with the Agreement and applicable laws.
This Section 15 shall not be applicable with respect to liabilities, reasonable expenses (including legal fees), damages, penalties or fines if and to the extent that they arise out of or relate to a failure by Uber, Uber Payments, their Affiliates, or their respective agents, officers, directors, employees, agents, successors and assigns to comply with the Agreement, these Payments Terms, their obligations under applicable laws and regulations, or to their negligence or wilful misconduct.
16. Term and Termination
16.1 The Payments Terms commence on the later of (i) the date on which they become applicable in accordance with section 1.5 or (ii) the date on which the Agreement is entered into by you and shall continue until terminated as set forth herein.
16.2 You can end these Payments Terms or any of the Payment Services at any time free of charge through the Uber Platform. N.B. Ending these Payments Terms or any of the Payment Services may mean that you can no longer receive services from Uber and that the Agreement also ends.
16.3 Uber Payments can end these Payments Terms, or any of its Payment Services, at any time, by notifying you at least two months before ending it.
16.4 Uber Payments can end these Payments Terms, or any of its Payment Services, more quickly (including immediately) by notifying you, if:
a. it reasonably believe you are using, or attempting to use, its Payment Services fraudulently or otherwise in a way that would cause either you or Uber Payments to break applicable laws; or
b. Uber Payments has to do so under applicable laws.
16.5 The Payments Terms end with immediate effect in the event your Agreement with Uber ends.
16.6 In addition, Uber Payments may on less than two months’ notice (including with immediate effect), terminate these Payments Terms, or any of its Payment Services, if (i) you have seriously or repeatedly breached your obligations under these Payments Terms; (ii) you have provided materially inaccurate or incomplete information requested by us under Section 4 or have failed to update us about a material change to information you previously provided in accordance with Section 4; (iii) you have violated applicable laws, regulations, or third-party rights; (iv) you are declared insolvent or bankrupt, or you have submitted or sent a request for deferment of payment (or any similar action or event) to Uber or Uber Payments or (v) Uber Payments believes in good faith that such action is reasonably necessary to protect other Earners, Uber, Uber Payments or third parties such as Users (for example in the case of fraudulent behaviour of an Earner).
16.7 In addition, Uber Payments may on less than two months’ notice (including with immediate effect) terminate the Payments Terms if your provision of the Services through the Uber Platforms is no longer in accordance with (i) applicable laws; (ii) the standards and policies of Uber as notified to and binding on you under the Agreement or these Payments Terms; or (iii) the Agreement or these Payments Terms.
16.8 The Payment Services under these Payments Terms are to support payment for Services you provide under the Agreement. Therefore, a notice by you to Uber Payments to terminate these Payments Terms may also be treated by Uber as a notice to terminate the Agreement.
16.9 If the Payments Terms are terminated, Uber Payments will no longer provide you with its Payment Services, including that it will not accept or process any new Earner Charges and will Pay-out any Pay-out Amount (if any) to you as soon as possible in accordance with the final sentence of section 6.1. The Payments Terms shall survive up and until the moment that all outstanding payment obligations of Uber Payments and you have been satisfied.
17. Modification and additional terms
17.1 Uber Payments reserves the right at any time to modify these Payments Terms with a notice period of 2 months before the proposed date of application, where the modifications take effect after the publication of an updated version of the Payments Terms on the Uber Platforms. If there is a change in applicable legislation and/or regulations, Uber Payments reserves the right to immediately modify these Payments Terms. Uber Payments also reserves the right to modify information that is referred to via hyperlinks in the Payments Terms, if any, as appropriate. The Earner confirms and agrees that by using the services provided via the Uber Platforms, the Earner is bound to future modifications and additions to these Payments Terms and information referred to through the hyperlinks contained in these Payments Terms (including modifications and additions in relation to the Earner Charges). Continued use of the Uber Services and/or the Payment Services provided via the Uber Platforms after such changes means that the Earner agrees to such modifications. In the event that the Earner does not agree to the modified terms, the Earner can terminate the Agreement in accordance with its terms and consequently terminate the Payments Terms free of charge pursuant to section 14.2.
17.2 Additional terms and conditions may apply to the Payment Services. You may, if applicable, be offered these additional terms and conditions to agree to if you wish to receive those Payment Services. Additional terms and conditions are in addition to, and are deemed to be part of, the Agreement and these Payments Terms. In the event of conflict, the additional terms prevail over these Payments Terms.
18. Miscellaneous Terms
18.1 If any (part of a) provision of these Payments Terms is held to be invalid, unlawful or unenforceable, such provision will be severed from these Payments Terms and will not affect the validity and enforceability of the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted under applicable laws.
18.2 You do not have the right to assign, novate or transfer the Payments Terms or the rights or obligations arising from them, in whole or in part, without the prior written agreement of Uber Payments. Similarly, Uber Payments only has the right to assign, novate or transfer the Payments Terms or the rights or obligations arising therefrom in whole or in part with your agreement.
18.3 These Payments Terms, including any additional terms and conditions, constitute the entire agreement and understanding between the parties with respect to the subject matter of these Payments Terms. These Payments Terms replace and supersede all previous and temporary and simultaneous agreements or arrangements regarding the subject matter of these Payments Terms.
18.4 In these Payments Terms, the words "inclusive", “including” and "include" mean "including, but not limited to". The considerations form part of the Payments Terms.
18.5 You represent and warrant that there are no external beneficiaries to the Agreement and Payments Terms. Nothing that is included in the Payments Terms is intended, or may be construed as creating claims on behalf of third parties or as giving rights to third parties, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.6 Uber Payments will provide you with a copy of these Payments Terms (without charge) at your request.
19. Exclusion of relevant statutory provisions
If you are not a Micro-Enterprise or Small Charity, you agree that the requirements of Part 6 (information requirements for payment services) will not apply to you and, to the maximum extent possible, regulations 66(1), 67(3), 67(4), 75, 77, 79, 80, 83, 91, 92 and 94 of the PSRs 2017, will not apply. You also agree that a different time period applies for the purposes of regulation 74(1) of the PSRs 2017.
20. Applicable Law and Jurisdiction; Arbitration
The Payments Terms and Uber’s and Uber Payments’ dealings with you with a view to entering into these Payments Terms, are governed by the laws of England and Wales. Any dispute, conflict or controversy, howsoever arising out of or in connection with or relating to the Payments Terms, including those relating to its validity, its construction or its enforceability, shall be settled in accordance with the terms of the Agreement.
21. Complaints
21.1 If you have a complaint related to the Payment Services, please go to http://help.uber.com and log in to receive personalised support.
21.2 Please clearly indicate when you wish to make a complaint. This helps to distinguish a complaint from a mere query or other matters.
21.3 Uber Payments will do its best to resolve your complaint as soon as possible, and send you a final response within 15 days of receiving the complaint. If, in exceptional circumstances, for reasons beyond Uber Payments’ control, it needs more time to respond, it will send you a holding reply within 15 days of receiving your complaint to let you know when you will receive its final response (which will be no later than 35 days from the date on which it first received your complaint).
21.4 If you do not receive Uber Payments’ final response on time or you are unhappy with its final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, details of which are available at http://www.financial-ombudsman.org.uk/consumer/complaints.htm. You can also call them on 0800 023 4567 or tell them about a complaint online (via https://help.financial-ombudsman.org.uk/help).
Consent
You hereby give your consent in accordance with regulation 97 of the PSRs for Uber and Uber Payments to access, process and retain personal data necessary for the provision of the Payment Services set out in the Payments Terms. This personal data includes:
● your name, email address, phone number and address;
● trip information;
● payment or banking information (including related payment verification information);
● government identification numbers, driving licence or passport if required by law, and date of birth, photo and signature.
This may be information that you provide directly, Uber Payments generates themselves or that Uber Payments receives through a third party, such as a business verification service provider, or receives partially from Uber.
Uber Payments uses this information, or shares this information with Uber, to:
● Verify your identity and where necessary request Uber to update the Earner’s account;
● Process or facilitate payments;
For the other uses of your personal data by Uber and its affiliates, please check the Uber Privacy Policy available at https://privacy.uber.com/policy.
In providing the Payment Services, Uber Payments will have to share personal data with its vendors, service providers and business Earners. These include:
● Uber and Uber Payments subsidiaries and affiliates;
● Banks and other payment service providers; and
● Business verification service providers.
You can revoke this consent at any time. However, please note that if you revoke this consent, you will not be able to use any Uber Services and Uber will have to terminate their Agreements with you.
SPECIFIC SUPPLEMENTAL TERMS
MARKETPLACE METHOD
The following Specific Supplemental Terms govern the use of the Marketplace Method and the general availability of Items via the Uber Eats App delivered to Customers by Marketplace Couriers ("Marketplace Items"). All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms.
1. Marketplace Items. Upon Merchant agreeing to the Order Form, Definitions, General Supplemental Terms and Specific Supplemental Terms governing the Marketplace Method, and contingent upon completion of any additional verification steps, the Uber Tools will be made available to Merchant to access and request on-demand delivery services performed by Marketplace Couriers. The Uber Eats Services in connection with the Marketplace Method include, without limitation: (a) providing on-demand lead generation, logistics, payment processing, marketing, onboarding, operational and other support services in connection with the sale of Marketplace Items by Merchant via the Uber Eats App; and (b) enabling Merchant to access and request on-demand delivery services performed by Marketplace Couriers.
2. Payment.
a. Marketplace Service Fee. In consideration for the Uber Eats Services in connection with the Marketplace Method, Uber UK will charge Merchant a Marketplace Service Fee in the amount set out in the Order Form for each Marketplace Item sold by Merchant via the Uber Eats App. Uber UK will calculate the Marketplace Service Fee as follows: the Retail Price of the Item(s) sold by Merchant via the Uber Eats App (including any VAT) (the "Marketplace Item Payment") multiplied by the Marketplace Service Fee percentage. The Marketplace Service Fee shall be deemed to be exclusive of VAT).
b. Marketplace Cash Orders. Uber UK may facilitate a delivery option to Customers in the Territory that allows them to pay for a given Marketplace Item provided by Merchant and all associated fees and charges resulting from that transaction in cash (a "Marketplace Cash Order").
c. Collections. Notwithstanding the appointment of Uber UK by Merchant as its limited payment collection agent under the Agreement, in the event of a Marketplace Cash Order request by a Customer, Merchant authorizes a Marketplace Courier to collect the Marketplace Item Payment sold by Merchant via the Uber Eats App (including any VAT). The Marketplace Courier shall be notified of the funds to be collected by the Marketplace Courier ("Marketplace Cash Collections"), exclusive of any gratuities, in the Uber Eats App. Uber’s and/or its Affiliates' role as Merchant’s agent with regard to Marketplace Cash Collections shall be to collect the Marketplace Item Payment and Uber UK’s Marketplace Service Fee from Marketplace Couriers by either obtaining the funds electronically or offsetting such amounts from funds otherwise due to Marketplace Couriers from their delivery services in aggregate generated on the Uber Eats App. Merchant acknowledges and agrees that collection shall be the responsibility of the Marketplace Courier. If for whatever reason Marketplace Courier’s electronic payment to Uber and/or its Affiliates is delayed or unsuccessful, Uber and/or its Affiliates, in its capacity as Merchant’s collection agent, will act as a fall-back and ensure receipt of payment by Merchant. Merchant acknowledges and agrees that in consideration of Uber UK’s provision of lead generation, demand prediction, and other related services provided via the Uber Eats App under the Agreement, Merchant owes Uber UK the respective Marketplace Service Fee, regardless of collections related to the attempted or completed deliveries. Uber UK shall not be deemed to have waived its right to any amounts owed by Merchant if: (a) there are insufficient payment card order to set off against; (b) Merchant does not timely repay any amounts owed to Uber UK; or (c) Uber elects to require a minimum amount owed prior to initiating collection efforts or otherwise delays collecting amounts owed by Merchant. Uber UK reserves the right to suspend Merchant’s account if Merchant maintains a negative balance for more than one (1) week. With each payment statement, Uber UK shall report any offsetting and deductions.
d. Revenue Transfer. Uber and/or its Affiliates will transfer to Merchant the total Marketplace Item Payment (including any VAT collected on Merchant’s behalf) earned by Merchant, less the Marketplace Service Fee and any refunds given on behalf of Merchant to Customers (such final transferred amount being the "Marketplace Item Revenue"). The Marketplace Item Revenue will be transferred on a bi-weekly basis.
3. Batched Trips. Uber UK may, at its sole discretion, request for one Marketplace Courier to deliver orders to multiple Customers as part of the same trip ("Batched Trips"). Batched Trips may include multiple orders from Merchant, or one or more orders from Merchant combined with one or more orders from other merchants using the Uber Eats App.
AGGREGATOR METHOD
The following Specific Supplemental Terms govern the Aggregator Method and Items delivered to Customers on behalf of Merchant by Aggregator Couriers ("Aggregator Items"). All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms.
1. Aggregator Items. Upon Merchant agreeing to the Order Form, the Definitions, the General Supplemental Terms and the Specific Supplemental Terms governing the Aggregator Method, and contingent upon completion of any additional verification steps, the Uber Tools will be made available to Merchant for it to (a) access and request lead generation, demand prediction, payment processing and other related services in connection with its sale and delivery of Items; and (b) fulfil the delivery of its Items using Aggregator Couriers. Uber UK does not provide any delivery services to Merchants or Customers with the Aggregator Method. Rather, Uber UK provides lead generation, logistics, demand prediction, payment processing and other related services in connection with the sale and delivery by or on behalf of Merchant of Items to be delivered by Aggregator Couriers.
2. Payment.
a. Aggregator Service Fee. In consideration for the Uber Eats Services in connection with the Aggregator Method, Uber UK will charge Merchant an Aggregator Service Fee in the amount and using the calculation set forth in the Order Form for each Aggregator Item sold by Merchant via the Uber Eats App.
b. Aggregator Delivery Services. Merchant will pay Aggregator Couriers for their delivery services provided to Merchant at its sole discretion, and Merchant is at all times solely responsible for providing payment to Aggregator Couriers. If Merchant is paid for an order, Merchant is responsible for the Aggregator Service Fee even if an Aggregator Courier is unable to complete the delivery. If applicable, Merchant authorizes Uber and/or its Affiliates to collect a delivery charge from Customers on its behalf (the "Aggregator Delivery Charge").
c. Aggregator Cash Deliveries. Uber UK may facilitate a delivery option to Customers that allows them to pay for a given Aggregator Item provided by Merchant and all associated fees and charges resulting from that transaction in cash (an "Aggregator Cash Order"). Notwithstanding the appointment of Uber UK by Merchant as its limited payment collection agent under the Agreement, in the event of an Aggregator Cash Order request by a Customer, Merchant authorizes an Aggregator Courier to collect the Retail Price of the Aggregator Item(s) sold by Merchant via the Uber Eats App (including any VAT) together with the Aggregator Delivery Charge from the Customer on behalf of Merchant. The Aggregator Courier shall be notified of the funds to be collected by the Aggregator Courier ("Aggregator Cash Collections"), exclusive of any gratuities, in the Uber Eats App. Merchant acknowledges and agrees that collection shall be the responsibility of the Aggregator Courier. Merchant acknowledges and agrees that in consideration of Uber UK’s provision of the Uber Eats Services under the Agreement, Merchant owes Uber UK the respective Aggregator Service Fee, regardless of collections related to any attempted or completed deliveries of the Aggregator Items. Uber UK shall not be deemed to have waived its right to any amounts owed by Merchant if: (a) there are insufficient payment card order to set off against; (b) Merchant does not timely repay any amounts owed to Uber UK; or (c) Uber UK elects to require a minimum amount owed prior to initiating collection efforts or otherwise delays collecting amounts owed by Merchant. Uber UK reserves the right to suspend Merchant’s account if Merchant maintains a negative balance for more than one (1) week. With each payment statement, Uber UK shall report any offsetting and deductions.
d. Revenue Transfer. Uber UK and/or its Affiliates will transfer to Merchant the total (i) Aggregator Item Payment earned by Merchant (other than with respect to Aggregator Cash Orders); (ii) Aggregator Delivery Charge collected from Customers on Merchant’s behalf (other than Aggregator Delivery Charges directly collected by Aggregator Couriers with respect to Aggregator Cash Orders) (iii) gratuity paid by a Customer in respect of delivery services, if applicable, (iv) less (1) the Aggregator Service Fee and (2) any refunds given on behalf of Merchant to Customers (such final transferred amount being the "Aggregator Item Revenue"). The Aggregator Item Revenue will be transferred on a bi-weekly basis.
e. No Additional Amounts. Merchant acknowledges that the Aggregator Item Payment and, where applicable, the Aggregator Delivery Charge is full payment for the Items and delivery services provided to Customers, although the Uber Eats Services may provide Customers with the ability to apply a gratuity through the Uber Eats Services. With regard to cash gratuities provided by a Customer directly to an Aggregator Courier, no portion of that gratuity is owed to or should be paid to Uber UK.
3. Aggregator Delivery Terms.
a. Provision of Delivery Services. If Merchant chooses for delivery services to be fulfilled by an Aggregator Courier, Merchant will need to provide the Aggregator Courier with certain Customer Information provided to Merchant through the Uber Tools, including (as applicable) the drop-off location of the applicable Items to be delivered and the name and phone number of the Customer. In order to enhance Customer’s satisfaction with the delivery services, it is recommended that an Aggregator Courier: (i) follow Merchant’s instructions for drop-off details (e.g., the location within the building address to pick-up/drop-off a package, etc.); and (ii) wait at least ten (10) minutes for the Customer to appear at the requested pick-up or drop-off location. Merchant represents and warrants that it shall not, and shall ensure that all Aggregator Couriers do not, contact any Customers or use any of the Customer’s Personal Data collected in the course of providing the delivery services for any reason other than for the purposes of fulfilling delivery services. As between Uber and Merchant, Merchant acknowledges and agrees that: (a) Merchant and Aggregator Couriers shall be solely responsible for determining the most effective, efficient and safe manner to perform each instance of delivery services; and (b) except for the Uber Eats Services and Uber Tools, Merchant shall provide all necessary equipment, tools and other materials, at Merchant’s expense, necessary to perform delivery services.
b. Merchant’s Relationship with Customers. Uber UK and its Affiliates are not responsible or liable for the actions or inactions of a Customer in relation to the activities of Merchant, Aggregator Couriers or any Transportation Method. Merchant acknowledges and agrees that each Aggregator Courier shall have the sole responsibility for any obligations or liabilities to Merchant, Customers or other third parties that arise from an Aggregator Courier’s provision of delivery services. Merchant acknowledges and agrees that: (a) Merchant and each Aggregator Courier is solely responsible for taking such precautions as may be reasonable and proper (including maintaining adequate insurance that meets the requirements of all Applicable Laws) regarding any acts or omissions of a Customer or other third party; and (b) Uber or its Affiliates may release Merchant’s or Aggregator Courier’s contact and/or insurance information to a Customer upon such Customer’s reasonable request (e.g., in connection with an accident).
c. Merchant’s Relationship with Uber UK. Merchant acknowledges and agrees that Uber UK’s provision to Merchant of the Uber Eats Services creates a legal and direct business relationship between Merchant and Uber UK. Uber UK does not, and shall not be deemed to, direct or control Merchant or its Aggregator Couriers generally or in its or their performance under this Agreement specifically, including in connection with the operation of its business, the provision of delivery services, the acts or omissions of Aggregator Couriers, or the operation and maintenance of any Transportation Method. Merchant and Aggregator Couriers retain the sole right to determine when, where and for how long each of them will utilize the Uber Eats Services. Merchant will not, and will ensure that its Aggregator Couriers do not: (a) display Uber UK’s or any of its Affiliates’ names, logos or colours on any Transportation Method; or (b) wear a uniform or any other clothing displaying Uber UK’s or any of its Affiliates’ names, logos or colours. The foregoing does not apply if Merchant and Uber UK have agreed otherwise in writing or if so required by law. Merchant acknowledges and agrees that Merchant has complete discretion to operate its independent business and direct its Aggregator Couriers at its own discretion, including the ability to provide services at any time to any third party separate and apart from the delivery services. Merchant understands that it retains the complete right to: (i) provide delivery services to its existing Customers; and (ii) use other software application services in addition to the Uber Eats Services.
d. Merchant’s Relationship with Aggregator Couriers. Merchant shall have the sole responsibility for any obligations or liabilities to Aggregator Courier that arise from its relationship with Aggregator Couriers (including the provision of delivery services). Merchant acknowledges and agrees that it exercises sole control over the Aggregator Couriers and will comply with (a) all Applicable Laws (including tax, social security and employment laws where applicable) governing or otherwise applicable to its relationship with Aggregator Couriers; (b) industry best practice in respect of working conditions and compensation for Aggregator Couriers. Notwithstanding Merchant’s rights, if applicable, to take recourse against Aggregator Couriers, Merchant acknowledges and agrees that it is at all times responsible and liable for the acts and omissions of Aggregator Couriers vis-à-vis Customers, Uber UK and its Affiliates, even where such liability may not be mandated under Applicable Law. Merchant hereby indemnifies Uber UK against any claims brought by or against Aggregator Couriers.
e. Modern Slavery Prohibition. Merchant shall not engage in any practice which would violate any national or international law regarding slavery or human trafficking. Furthermore, Merchant shall notify Uber UK as soon as it becomes aware of any actual or suspected slavery or human trafficking in a supply chain that has a connection with the Agreement.
4. Aggregator Couriers and Transportation Methods.
a. Aggregator Courier’s Requirements. Merchant acknowledges and agrees that each Aggregator Courier shall at all times: (i) hold and maintain (A) a valid applicable licence with the appropriate level of certification to operate the Transportation Method assigned to each Aggregator Courier (e.g., a driver’s licence if the Transportation Method is a motor vehicle), and (B) all licences, permits, approvals and authority applicable to Merchant and/or Aggregator Courier that are necessary to provide delivery services to third parties in the Territory; (ii) provide the delivery services in a professional manner with due skill, care and diligence; and (iii) maintain high standards of professionalism, service and courtesy. Merchant will undertake background and driving record checks from time to time, to the extent that such checks would be undertaken by a prudent Merchant exercising reasonable skill and care. Merchant acknowledges and agrees that Uber UK reserves the right, at any time in Uber UK’s sole discretion, to (i) deactivate or otherwise restrict Merchant from accessing or using the Uber Eats Services and/or Uber Tools, and/or (ii) request that Merchant prevent an Aggregator Courier from providing delivery services on behalf of Merchant in connection with the Uber Eats Services, in each case if Merchant and/or an Aggregator Courier fails to meet the requirements set forth in this Agreement. In the event that Uber requests that Merchant prevents an Aggregator Courier from providing delivery services on behalf of Merchant in connection with the Uber Eats Services, Merchant shall procure compliance with such request.
b. Transportation Method Requirements. Merchant acknowledges and agrees that any Transportation Method will at all times be: (i) properly registered and licensed to operate as a delivery vehicle in the Territory (if the Transportation Method is a vehicle); (ii) owned or leased by Merchant, or otherwise in its lawful possession; (iii) suitable for performing the delivery services contemplated by this Agreement; and (iv) maintained in good operating condition, consistent with industry safety and maintenance standards for a Transportation Method of its kind and any additional standards or requirements in the applicable Territory, and in a clean and sanitary condition.
c. Taxes. Merchant acknowledges and agrees that Merchant is required to: (i) complete all tax registration obligations and calculate and remit all tax liabilities related to the provision of delivery services and receipt of the Uber Eats Services as required by Applicable Law; and (ii) provide Uber UK with all relevant tax information (including a valid VAT number belonging to Merchant and/or any Aggregator Courier, if obtaining a VAT number is required of Merchant and/or any Aggregator Courier by Applicable Law). Merchant further acknowledges and agrees that Merchant and each of its Aggregator Couriers are responsible for taxes on their own income arising from the performance of delivery services. Notwithstanding anything to the contrary in this Agreement, Uber UK may in its reasonable discretion, and Merchant accordingly gives consent to Uber UK and its Affiliates to, based on applicable tax and regulatory considerations, collect and remit taxes resulting from the provision of delivery services and/or provide any of the relevant tax information Merchant and/or any Aggregator Courier has provided pursuant to the requirement mentioned above, directly to the applicable governmental tax authorities on Merchant’s and/or the applicable Aggregator Courier’s behalf or otherwise.
5. Privacy.
a. In respect of any Personal Data transferred by Uber to Merchant, the parties agree that they shall enter into the Data Processing Agreement (controller to controller) in substantially the form attached at Addendum A. Merchant agrees to retain Personal Data provided to Merchant by Uber solely by using the software and tools provided by Uber UK, except that Merchant may provide Aggregator Couriers with the Personal Data specified in the Data Processing Agreement between the parties (or any other Personal Data as Uber deems required in its sole discretion) to be used by an Aggregator Courier solely for the purpose of delivering the applicable Item(s). To the extent that any Personal Data is printed or written on a receipt and transferred to the Aggregator Courier, Merchant shall procure that (i) the Aggregator Courier transfers such receipt to the Customer on delivery of the Item(s); or (ii), if the delivery services cannot be completed, the Aggregator Courier returns such receipt to Merchant and Merchant disposes of such receipt.
b. Disclosure of Merchant and Aggregator Couriers’ Confidential Information. Subject to Applicable Law, Uber UK and its Affiliates may provide to Merchant, a Customer, an insurance company, commercial partners, and/or relevant authorities and/or regulatory agencies any information (including Personal Data and Confidential Information) about Merchant or an Aggregator Courier or any delivery services provided hereunder if: (i) there is a complaint, dispute or conflict, including an accident, between an Aggregator Courier and Merchant or an Aggregator Courier and a Customer; (ii) it is necessary to enforce the terms of this Agreement; (iii) it is required, in Uber UK’s or its Affiliate’s sole discretion, by Applicable Law or regulatory requirements (e.g., Uber UK or its Affiliates receive a subpoena, warrant, or other legal process for information); or (iv) it is necessary, in Uber UK’s or any Affiliate’s sole discretion, to (A) protect the safety, rights, property or security of Uber or its Affiliates, the Uber Eats Services, the Uber Tools or any third party; (B) to protect the safety of the public for any reason including the facilitation of insurance claims related to the Uber Eats Services; (C) to detect, prevent or otherwise address fraud, security or technical issues; (D) to prevent or stop activity which Uber UK or any of its Affiliates, in their sole discretion, may consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity; (v) it is necessary, in Uber UK’s or any Affiliate’s sole discretion, to achieve any commercial interest or (vi) it is required or necessary, in Uber UK’s or any Affiliate’s sole discretion, for insurance or other purposes related to Merchant and/or its Aggregator Couriers. Merchant understands, and will make Aggregator Couriers aware, that Uber UK and its Affiliates may retain Merchant and Aggregator Couriers’ Personal Data for legal, regulatory, safety and other necessary purposes after this Agreement is terminated.
c. Uber UK and its Affiliates may collect Merchant or Aggregator Couriers’ Personal Data during the course of Merchant’s use of the Uber Eats Services, or from third parties. Such information may be processed by Uber UK and its Affiliates, third parties and service providers, in accordance with its privacy notice (https://privacy.uber.com/policy).
6. Insurance.
a. Prior to the Effective Date of the Agreement, Merchant must obtain the coverage required at its sole cost and expense. Merchant agrees to review the terms and conditions of such coverage to ensure that it provides the amounts of coverage required while Merchant and its Aggregator Couriers are using a vehicle to provide delivery services. As between Merchant and Uber UK, it is Merchant’s sole responsibility to inform its insurer of the use of its vehicles while providing delivery services.
b. Merchant agrees to maintain during the Term all compulsory insurance required by Applicable Law to provide delivery services in the Territory. This shall include any applicable compulsory motor vehicle liability insurance on all vehicles operated by Merchant and Aggregator Couriers under this Agreement which provides protection against bodily injury and property damage to Merchant and/or Aggregator Couriers, and third parties at levels of coverage that satisfy the minimum requirements to operate a motor vehicle being used for delivery services on the public roads within the Territory. This shall also include Commercial General Liability insurance that provides protection against personal injury, advertising injury and property damage to third parties at levels of coverage required by all Applicable Laws in the Territory. Merchant shall add Uber UK (or any Affiliate which may be designated by Uber UK from time to time) to its insurance policies required as an additional insured. Merchant agrees to provide Uber UK a copy of the insurance policy, policy declarations, certificate of Motor Vehicle Liability insurance and proof of premium payment for the insurance policy required upon request. Furthermore, such insurance as required shall not be cancelled or materially reduced without thirty (30) days’ prior written notice to Uber UK. Uber UK shall have no right to control Merchant’s selection or maintenance of its policy. Merchant must be a named insured or individually rated driver, for which a premium is charged, on any insurance policy required at all times.
c. Merchant agrees to maintain, during the term of this Agreement, Employer’s Liability insurance where required by local law in the Territory. Merchant may also choose where permitted by local law to insure itself against industrial injuries by maintaining Occupational Accident insurance in place of Employer’s Liability insurance. Furthermore, if permitted by Applicable Law, Merchant’s subcontractors may also, to the extent permitted by Applicable Law, maintain occupational accident insurance in place of Employer’s Liability insurance.
7. Representations and Warranties; Disclaimers. Merchant’s representation and warranty to comply with all Applicable Laws in the performance of the Agreement (as per clause III(A) of the Order Form) shall include holding and complying with all permits, licences, registrations and other governmental authorisations necessary to provide (i) delivery services using the Transportation Method pursuant to this Agreement, and (ii) delivery services to third parties in the Territory generally.
8. Tax Indemnity. Merchant shall comply with all of its obligations under tax and social security laws to the extent applicable to this Agreement. Merchant shall indemnify Uber UK and its Affiliates from all tax liabilities, duties, levies, claims and penalties that may be imposed on Merchant or on Uber UK and/or its Affiliates as a result of Merchant’s failure to comply with any of its tax obligations. In particular, but without limitation to the foregoing, such taxes or duties shall include taxes, wages or other duties or withholdings (including any wage tax, social insurance premiums or employee insurance premiums) arising in the event that the relationship described in this Agreement, contrary to the intention and meaning of the parties, should be held to be an employment agreement between Uber UK and Merchant by any fiscal or social security authority.
9. Relationship of the Parties.
a. Merchant has no authority to bind Uber UK and/or its Affiliates and Merchant undertakes not to hold itself out, and to ensure that each Aggregator Courier does not hold herself or himself out, as an employee, worker, agent or authorized representative of Uber UK and/or its Affiliates. Where, by implication of mandatory law or otherwise, Merchant or any Aggregator Courier may be deemed an employee, worker, agent or representative of Uber UK or an Affiliate of Uber UK, Merchant undertakes and agrees to indemnify, defend (at Uber’s option) and hold Uber and its affiliates harmless from and against any claims by any person, entity, regulators or governmental authorities based on such implied employment, agency or representative relationship.
ADDENDUM A - DATA PRIVACY TERMS
UBER DATA PROCESSING AGREEMENT
This data processing agreement (”Agreement”), including Annexes 1 and 2, form part of the main agreement(s) between Uber and Merchant (“Company”) (each individually a Party and collectively the “Parties”) and all further agreements executed under it (collectively, the “Main Agreement”). This Agreement is effective as of (1) the execution date of the Main Agreement.
DEFINITIONS
The following terms shall have the following meanings. Capitalized terms not defined herein shall have the same meaning set forth in the Main Agreement.
- “Affiliate” means an entity that owns or controls, is owned or controlled by, or is under common control or ownership with a Party.
- “Controller” means the Party or Parties to this Agreement that determine(s) the purposes and means of the Processing of Personal Data for purposes of the Agreement or the Main Agreement.
- “Controller Personal Data” means any Personal Data Processed by a Party under the Agreement in its capacity as a Controller.
- “Data Protection Law(s)” means all laws and regulations applicable to the Processing of Uber Personal Data under the Agreement, including, as applicable, the laws and regulations of the United States, the European Union, the European Economic Area and their member states, Switzerland and the United Kingdom, including as applicable the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the California Consumer Privacy Act of 2018 (“CCPA”) and the Brazilian General Data Protection Law (the Lei Geral de Proteção de Dados).
- “Data Subject” means an identified or identifiable natural person.
- “Personal Data” shall mean “personal data,” “personal information,” or equivalents as defined in applicable Data Protection Laws. In the absence of applicable Data Protection Laws, “Personal Data” shall mean any information relating, directly or indirectly, to an identified or identifiable natural person.
- “Process,” “Processes,” “Processing,” or “Processed” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collecting, recording, accessing, releasing, disclosing, making available, organizing, structuring, storing, adapting or altering, retrieving, consulting, using, disclosing by transmission, dissemination or otherwise, aligning or combining, restricting, erasing or destroying.
- “Processor” means a Party to this Agreement that Processes Personal Data on behalf of Uber or Uber Affiliates. The term Processor as used herein is equivalent to the term “Processor” as used in the GDPR, and the term “Service Provider” as used in the CCPA.
- “Sub-processor” means a Processor engaged by a Processor, including Company, to Process Uber Personal Data."
- “Uber Data Subject” means the Data Subject whose Uber Personal Data is, or will be, Processed.
- “Uber Personal Data” means Uber Data Subject Personal Data that is Processed by Company for the purposes described in Annex 1 to this Agreement. For purposes of this Agreement, Uber Personal Data does not include the name and contact information of those Uber employees who are responsible for interacting with Company to perform under the Main Agreement, and any Personal Data incidentally received by Company as a result of those interactions.
1. GENERAL TERMS
1.1. Roles of Parties. The Parties acknowledge and agree that Uber is Controller of the Uber Personal Data Processed in connection with the Main Agreement[1], and that Company is an independent Controller of such Personal Data
1.2. Overview of Uber Personal Data Processing. Company shall not Process Uber Personal Data other than as indicated in Annex 1 without the prior written permission of Uber.
1.3. Cross border transfer. Company warrants that shall not transfer Personal Data of Uber Data Subjects in the EEA, United Kingdom and/or Switzerland to a country or territory outside of those regions.
1.4. Compliance with laws. Company shall comply with applicable laws, rules, self-regulatory requirements, and regulations, including Data Protection Laws, in connection with its Processing of Uber Personal Data.
1.5. Limitations and Prohibitions.
1.5.1. Company shall only Process Uber Personal Data for the purpose of performing its obligations under the Main Agreement, and may not use Uber Personal Data for any other purpose unless otherwise agreed by the Parties in writing.
1.5.2. Company shall (1) limit access to Uber Personal Data to only those employees or agents that require access to perform their roles and responsibilities in connection with the Main Agreement, and (2) under no circumstances rent, sell or disclose Uber Personal Data, except as otherwise allowed under this Agreement or the Main Agreement.
1.5.3. Company will not combine Uber Personal Data with data from any other source, company, organization or entity, unless necessary to perform its obligations under the Main Agreement. Company will not copy or reproduce Uber Personal Data for its own purposes or those of any Sub-processor or other third party.
1.6. Data Security. Company will maintain appropriate measures to protect the integrity, security and confidentiality of all Uber Personal Data against any anticipated threats or hazards, and/or unauthorized access to or use of such data, which measures shall include at a minimum those set forth in Annex 2 to this Agreement.
1.7. Data Retention and Deletion
1.7.1. Unless otherwise required by law, Company shall, and shall require any Sub-processor to, destroy or return to Uber (at Uber’s election) all Uber Personal Data in its/their possession, custody and control: (a) upon termination or expiration of the Main Agreement; (b) upon the winding down or insolvency of the Company’s business; (c) once no longer necessary to perform its obligations under the Main Agreement; or (d) upon request by Uber. If Company, or any Sub-processor of Company, is prevented from deleting or destroying any Uber Personal Data in these circumstances by applicable law, it shall notify Uber in writing and delete or destroy such Uber Personal Data once it is no longer prevented from doing so by applicable law. At Uber’s request, Company shall provide Uber with a written log evidencing the destruction and any retention of Uber Personal Data. Company cannot meet the requirements of this paragraph by anonymizing or aggregating Uber Personal Data in lieu of destruction or return of such data to Uber.
1.8. Data Security Incidents
1.8.1. Notice to Uber. Company shall notify Uber within twenty-four (24) hours of discovery of an actual or suspected unauthorized access to, or acquisition or disclosure of, Uber Personal Data, or other actual or suspected breach of security or confidentiality with respect to Uber Personal Data in the possession or control of Company, its representatives, and/or any Sub-processor of Company (a “Data Security Incident”). Such notice shall be sent to the Uber persons or team designated to receive notices under the Main Agreement; and (2) via email to vendorsecurity@uber.com.
1.8.2. Third Party Notices. If a Data Security Incident requires notice to any regulator, Data Subject or other third party: (1) Company shall assist Uber to provide such notifications if requested by Uber; (2) Uber shall have sole control over the content, timing and method of distribution of any needed notice, unless otherwise required by applicable law; (2) Company may notify the affected parties only upon Uber’s prior written approval and instructions, unless otherwise required by applicable law (in which case Company shall provide Uber with a copy of such notice as soon as possible and in all events prior to providing such notice to any regulator, Data Subject or other third party, unless otherwise required by law); and (3) Company shall reimburse Uber all reasonable expenses incurred by Uber in connection with any notice with respect to any breach of security or confidentiality for which Company is wholly or partially responsible.
1.8.3. Notice requirements. The notice to Uber required under Paragraph 1.2.5.1 shall include:
(i) a description of the Data Security Incident, including the location, date and time the Data Security Incident occurred and the location, date and time the Data Security Incident was discovered;
(ii) a description of the steps Company has taken, or plans to take, to investigate the Data Security Incident;
(iii) an overview of the affected Uber Personal Data, including the types of Uber Personal Data and whether the Uber Personal Data was encrypted or redacted;
(iv) the number of affected Uber Data Subjects and the city, state (if applicable) and country of the Data Subjects;
(v) the expected consequences of the Data Security Incident; and a description of the measures Company has taken, or plans to take, to mitigate such consequences.
1.9. Indemnification. In addition to the terms set forth in the Main Agreement(s), Company agrees to fully indemnify, defend and hold harmless Uber, its directors, officers, employees and agents from and against any and all losses, damages, fees and expenses arising from any claims due to, arising out of, or relating in any way to Company’s loss, alteration, or misuse of Uber Personal Data, or unauthorized access to or destruction or disclosure of Uber Personal Data.
2. CONTROLLER TERMS
2.1. Roles of Parties. Each Party:
2.1.1. is an independent Controller of Controller Personal Data under the Data Protection Laws, and will not Process Controller Personal Data as joint controllers.
2.1.2. will individually determine the purposes and means of its Processing of Controller Personal Data.
2.1.3. is responsible for its own compliance with applicable Data Protection Laws, including as relates to notifying Data Subjects of its Processing of their Personal Data and how they may exercise their rights, and obtaining any required consents.
2.1.4. will comply with the obligations applicable to it under the Data Protection Laws with respect to the Processing of Controller Personal Data.
2.2. Restrictions. Section 3.1 does not affect any restrictions on either Party’s rights to use or otherwise Process Controller Personal Data under the Main Agreement.
3. MISCELLANEOUS
3.1. Termination and Survival. This Agreement and all provisions herein shall survive so long as, and to the extent that, Company Processes or retains Uber Personal Data.
3.2. Counterparts. This Agreement may be executed in any number of counterparts and any Party (including any duly authorized representative of a Party) may enter into this Agreement by executing a counterpart.
3.3. Non-compliance: Company shall promptly inform Uber if it is unable to comply with this Agreement. If Company cannot comply within a reasonable period of time, or the Company is in substantial or persistent breach of this Agreement or its obligations under this Agreement, Uber shall be entitled to terminate the Agreement and the Main Agreement insofar as it concerns processing of Uber Personal Data.
3.4. Ineffective clause. If individual provisions of this Agreement are or become ineffective, the effectiveness of the remaining provisions shall not be affected. The Parties shall replace the ineffective clause with a legally allowed clause, which will accomplish the intended commercial intention as closely as possible.
3.5. Conflicts. In case of contradictions between this Agreement and the provisions of the Main Agreement, the provisions of this Agreement shall prevail. In case of contradictions between this Agreement and the provisions of a Business Associate Agreement (“BAA”) pursuant to HIPAA, the provisions of the BAA shall prevail.
3.6. Applicable law and jurisdiction. The applicable law and jurisdiction as set forth in the Main Agreement apply to this Agreement.
Annex 1 - Overview of Uber Personal Data Processing
A | Description of purpose(s) for which Company will Process Uber Personal Data |
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|---|---|---|---|---|---|
B | Categories of Data Subjects | Delivery recipients: individuals who request or receive food, or other products and services via UberEats.
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C | Personal Data to be Processed by Company |
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D | Frequency of transfer and/or processing | One-time X Repeated | |||
E | Period that Company will retain Uber Personal Data, OR, criteria used to determine retention period | X Retained for life of Main Agreement Uber is enabled to delete the Uber Personal Data Processed by Company through a product or service provided by Company Other (Please state retention period and criteria used to determine it)
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Annex 2 - Organizational/Administrative, Physical and Technical Measures
1. Organizational/Administrative Security Measures: Company has implemented, and will maintain and update as appropriate throughout its Processing of Uber Personal Data:
1.1. A written and comprehensive information security program in compliance with applicable data protection laws.
1.2. A data loss prevention program that reflects reasonable policies or procedures designed to detect, prevent, and mitigate the risk of data security breaches or identify theft, which shall include at a minimum:
1.2.1. appropriate policies and technological controls designed to prevent loss of Uber Personal Data; and
1.2.2. a disaster recovery/business continuity plan that addresses ongoing access, maintenance and storage of Uber Personal Data as well as security needs for back-up sites and alternate communication networks.
1.3. Policies and procedures to limit access to Uber Personal Data to those who require such access to perform their roles and responsibilities in connection with the Main Agreement, including regular updates to such access based on changes to Company’s personnel, policies or procedures.
1.4. Procedures to verify all access rights through effective authentication methods.
1.5. A government agency data access policy that refuses government access to data, except where such access is required by law, or where there is imminent risk of serious harm to individuals.
1.6. Policies and procedures for assessing legal basis for, and responding to, government agency requests for data.
1.7. Specific training of personnel responsible for managing government agency requests for access to data, which may include requirements under applicable Data Protection Laws.
1.8. Processes to document and record government agency requests for data, the response provided, and the government authorities involved.
1.9. Procedures to notify Uber about any request or requirement for government agency access to data, unless legally prohibited.
2. Physical Security Measures
2.1. Company has implemented, and will maintain and update as appropriate throughout its Processing of Uber Personal Data, appropriate physical security measures for any facility used to Process Uber Personal Data and continually monitor any changes to the physical infrastructure, business, and known threats.
3. Technical Security Measures: Company shall throughout its Processing of Uber Personal Data:
3.1. perform vulnerability scanning and assessments on applications and infrastructure used to Process Uber Personal Data.
3.2. secure its computer networks using multiple layers of access controls to protect against unauthorized access.
3.3. restrict access through mechanisms such as, but not limited to, management approvals, robust controls, logging, and monitoring access events and subsequent audits.
3.4. identify computer systems and applications that warrant security event monitoring and logging, and reasonably maintain and analyze log files.
3.5. use up-to-date, industry standard, commercial virus/malware scanning software that identifies malicious code on all of its systems that Process Uber Personal Data.
3.6. encrypt Uber Personal Data in transit.
3.7. encrypt Uber Personal Data at rest and solely manage and secure all encryption keys (i.e. no other third party shall have access to these encryption keys, including Sub-processors).
The following Specific Supplemental Terms govern the Non-Delivery Method and Items provided to Customers via the Non-Delivery Method ("Non-Delivery Items"). All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms.
1. Non-Delivery Items. Upon Merchant agreeing to the Order Form, the Definitions, the General Supplemental Terms and the Specific Supplemental Terms governing the Non-Delivery Method, and contingent upon completion of any additional verification steps, the Uber Tools will be made available to Merchant for it to allow Customers to collect Items requested via the Uber Eats App from a specified location without the involvement of a Courier. Merchant agrees to make Items available via the Uber Eats App during its normal business hours, and as further set forth in this clause or mutually agreed between the parties in writing.
2. Payment.
a. Non-Delivery Service Fee. In consideration for the Uber Eats Services in connection with the Non-Delivery Method, Uber UK will charge Merchant a Non-Delivery Service Fee in the amount set forth in the Order Form for each Non-Delivery Item sold by Merchant via the Uber Eats App. Uber UK will calculate the Non-Delivery Service Fee as follows: the Retail Price of the Item(s) sold by Merchant via the Uber Eats App (including any VAT) (such amount, the "Non-Delivery Item Payment") multiplied by the Non-Delivery Service Fee percentage. The Non-Delivery Service Fee shall be net of any VAT.
b. Delivery Services. Non-Delivery Items do not require the involvement of a Courier.
Uber Eats Sponsored Listing Terms
The following Specific Supplemental Terms (“Sponsored Listing Terms”) govern your ability to use Ads Manager to create Campaign(s) and submit Bid(s) for the opportunity to obtain a Sponsored Listing (as defined below) on the Uber Eats App. All undefined, capitalized terms will have the meaning set forth in the Order Form, the Definitions or the General Supplemental Terms. In the event of any conflict between these Sponsored Listing Terms and the Order Form, the Definitions or the General Supplemental Terms, these Sponsored Listing Terms shall govern as applied to the subject matter herein.
By submitting a Bid you are accepting and agree to be bound by these Sponsored Listing Terms at all times when using the Ads Manager to create Campaigns, submit Bids and in with respect to all Sponsored Listings and Sponsored Listing Fees.
1. Definitions.
In these Sponsored Listing Terms, the following terms have the respective meanings given to them below:
“Ads Manager” means Uber’s proprietary, automated, self-service tool located within the Uber Tools, used to create Bids;
“Bid” means an offer by you for a Sponsored Listing, subject to your Campaign Budget constraints;
"Brand Matter" means an event that, in Uber’s reasonable judgement, would jeopardise the ability of the Merchant to comply with or perform the Merchant Agreement or these Sponsored Listing Terms, or prejudice the goodwill or reputation of Uber or its Affiliates, including, but not limited to, matters related to the alleged violation of the Community Guidelines or any Applicable Laws.
“Campaign” means a sustained period of time for which you agree in advance to make Bids;
“Campaign Period” means the length of time for which your Sponsored Listing appears;
“Campaign Budget” means the amount authorised by you to spend on Sponsored Listing Fees;
“Sponsored Listing” means a placement on the Uber Eats App which: (a) subject to Uber’s discretion, will include some indicator to customers that the placement was purchased by you, such as a tag such as “promoted” or “sponsored”; (b) will appear in the Uber Eats App (and may appear on the Uber Eats website) in a placement determined by Uber, or otherwise selected by you in your Bid submission; and (c) will be assembled and formatted based on the content provided in accordance with your Merchant Agreement.
“Sponsored Listing Fee” means an amount based on the actual number of clicks on your Sponsored Listing at the rate determined by Uber for each placement;
“Uber Ads Representative” means an Uber representative who you authorise to make the changes described in these Sponsored Listing Terms. For the avoidance of doubt, any Uber representative whom you instruct to make these changes shall be deemed authorised;
2. Sponsored Listings.
Subject to these Sponsored Listing Terms, Uber authorises Merchant to submit Bids. A detailed explanation of how Sponsored Listings work, including information on placement, and the auction and selection process, can be found at https://restaurants.ubereats.com/sponsored-listings/. A selected Sponsored Listing will be placed on the Uber Eats App. For clarity, a Sponsored Listing may be posted anytime after it is selected and will continue to appear until the Campaign Budget is exhausted, until Uber removes it for any reason permitted by these Sponsored Listing Terms, or until you end the campaign in accordance with Section 6.
3. Creating Campaigns.
When you use the Ads Manager or instruct an Uber Ads Representative to create a Bid on your behalf, you authorise Uber to assemble and format Sponsored Listings based on the content provided in accordance with your Merchant Agreement. Uber may, in its sole discretion, limit access to the Ads Manager, restrict the merchants or categories of merchants who can create Sponsored Listings, limit the number of Sponsored Listings you can create at a given time, and limit the availability of any or all of the Sponsored Listings (for example, to listings from certain categories or containing certain attributes). By placing a Bid, you acknowledge that you may or may not obtain a Sponsored Listing. You acknowledge that each Bid submitted is placed in an auction; submission of a Bid does not guarantee a Sponsored Listing.
a. Uber created Bids. If you have an Uber Ads Representative, and have agreed in writing that such Uber Ads Representative may place Bids on your behalf, you agree to provide authorisation in advance to such representatives before any Bids are placed, indicating that you wish to create Sponsored Listings, your weekly budget for each Merchant location, and any other supported criteria.
b. Self-Serve Ads Manager. You agree to only use and access such Ads Manager within its functionality and technical capability, recognise that such tool is proprietary to Uber and will not circumvent or otherwise exploit the tool in such a way that is not intended. For clarity, the rights and obligations in the Merchant Agreement relating to Uber Tools shall apply to Ads Manager.
c. Authorisation of Spending. Upon submission of a Bid, you agree that you will be obligated to spend up to your authorised Campaign Budget amount if your Bid is selected. Uber will use commercially reasonable efforts to ensure your Campaign Budget is not exceeded.
d. Content for Sponsored Listings. The content included in the Sponsored Listing will be the Merchant Marketing Materials provided under the Merchant Agreement, or other videos, still images or materials provided by Merchant to Uber and used in connection with the display of Merchant’s Items on the Uber Eats App (“Merchant Material”). You are responsible for ensuring that the Merchant Material complies with all Applicable Laws and applicable advertising codes and guidance. Uber reserves the right to remove any Sponsored Listing if it reasonably believes the Merchant Material breaches the terms of the Merchant Agreement or may cause a Brand Matter. Uber will determine the size, placement, and positioning of your Sponsored Listings and you acknowledge that any Sponsored Listings shown in preview or surfaced prior may be changed in Uber’s sole discretion.
4. Your Responsibilities.
You will be solely responsible for the payment of the Sponsored Listing Fees, whether such Bid was submitted by you or another Representative. Notwithstanding anything to the contrary in the Merchant Agreement, in the event of a termination of these Sponsored Listing Terms in accordance with Section 7 or the end of a Campaign, you agree that you will be obligated to pay the Sponsored Listing Fees up until the end of the Campaign or the effective date of termination of these Sponsored Listing Terms. You agree to limit access to Ads Manager to validated and authorised Representatives or anyone else acting on your behalf. You acknowledge that you are solely responsible for your Representatives and their actions in connection with their use of Ads Manager. You will ensure that your Representatives comply with all restrictions applicable to you under these Sponsored Listing Terms and all applicable third-party rights, laws, rules and regulations.
5. Uber Responsibilities.
Uber will provide you with reasonable information, no later than the end of the month in which the Sponsored Listing appears, regarding your Sponsored Listing(s), which will include your Sponsored Listing Fees, associated performance metrics and any other information required by Applicable Laws. Subject to the functionality of the Ads Manager, Uber may, in its sole discretion, provide enhanced promotional placement or other visual treatment for the Sponsored Listings. Merchant acknowledges that the time period of the Sponsored Listing may vary due to a number of factors including Merchant’s Campaign Budget as authorised in an applicable Bid, parameters set by Uber in our sole discretion and the Ads Manager functionality.
6. Fees.
Sponsored Listing Fees are exclusive of any VAT or other sales taxes. If applicable, VAT and/or other sales taxes shall be charged and collected in the same manner as Sponsored Listing Fees. Uber may charge different rates for different placements of a Sponsored Listing upon notice to you. For clarity, you won’t be charged a fee for access to the Ads Manager or for placing a Sponsored Listing via an Uber Ads Representative.
a. Invoicing and Payment Schedule.
Uber will charge the Sponsored Listing Fees to you. You agree that unless otherwise agreed in writing, Uber or its affiliates will deduct the Sponsored Listing Fees from any payment due to you, such as a deduction from the remittance of Item Revenue collected on each Merchant’s behalf. Further, we may continue to deduct such Sponsored Listing Fees from following weekly payouts until such time when the Sponsored Listing Fees are paid in full. If agreed by Uber in writing, Uber may invoice you in arrears for the amount of the Sponsored Listing Fees, which shall be due and payable within thirty (30) days of your receipt of such invoice. In both instances, collection of the Sponsored Listing Fee will take place after placement of a Sponsored Listing. Subject to the foregoing, Uber reserves the right to set a maximum spend threshold or suspend your access to the Ads Manager until the Sponsored Listing Fees are paid in full. Uber reserves the right to offer credits and/or discounts to fully or partially fund the Sponsored Listing Fees, which may be subject to a limited time period or other restrictions, at Uber’s sole discretion. Uber and affiliates further reserve the right to collect Sponsored Listing Fees by debiting the payment method or your bank account on record, or otherwise seeking reimbursement from you by any lawful collection methods available. Any disputes about Sponsored Listing Fees must be submitted to Uber in writing within 14 days of the date you incurred such charge, otherwise you waive such dispute and such charge will be final and not subject to challenge.
b. Charged per Click.
Based on the budget defined in your Bid submission, Uber will calculate your Sponsored Listing Fees based on the price per click. Sponsored Listing Fees are determined at the rate in effect for a particular Sponsored Listing at the time it is clicked. You understand that third parties may generate impressions or clicks on your Sponsored Listing for unintended purposes and you acknowledge and agree that you may still be charged for such clicks. See https://restaurants.ubereats.com/sponsored-listings/ for more information on the auction and bidding process.
7. Termination.
You may cancel a Bid at any time, provided, however, that your Sponsored Listing(s) may run up to 3 business days after such cancellation. You will be responsible for the Sponsored Listing Fees until the Bid is cancelled. Upon cancellation, these Sponsored Listing Terms shall automatically terminate, provided, however, termination of these Sponsored Listing Terms will not result in termination of the Agreement unless the party terminating these Sponsored Listing Terms also terminates the Agreement in accordance with its terms. Termination of the Agreement will automatically result in termination of these Sponsored Listing Terms. Notwithstanding the foregoing, the termination of these Sponsored Listing Terms or the Agreement will not relieve either party of its pre-existing obligations hereunder.
8. Data.
Uber shall grant you a limited, exclusive, revocable, license to certain data for free and aggregated reporting related to such Sponsored Listings. Such license shall expire upon termination of these Sponsored Listing Terms or any superseding terms. You will undertake reasonable commercial and technological efforts to prevent unauthorised access or copying of such data by third parties and you will protect, and prevent, such aggregated and anonymised data from being attributed to individual users of the Uber Tools by yourself or third parties. You agree that Uber may share Uber Data with third-party service providers for the purposes of providing Sponsored Listings. In case Uber Data is also considered Merchant’s Personal Data in accordance with Applicable Laws, the information provided in, and the rights afforded under, Uber’s privacy notice shall supersede this paragraph in case of a conflict.
9. Feedback.
You understand and acknowledge that the form and function of the Ads Manager may change at any time in Uber’s sole discretion. You understand and agree that you may voluntarily provide and/or submit to Uber Feedback, during the Sponsored Listing, and the terms of the Merchant Agreement shall apply to such Feedback.
10. Testing.
You authorise Uber to periodically conduct non-material tests that may affect your access to or use of the Ads Manager, as well as your ability to surface Sponsored Listings. These tests may include, but are not limited to, changes in formatting, or placement of Sponsored Listings. Uber will provide you with at least 15 days’ notice of any testing which may have a material impact on the performance of your Sponsored Listing. In any case, you shall only pay on a per click basis for your Sponsored Listing (as described in Section 5(a) above).
11. Confidentiality.
For the avoidance of doubt, all elements, including any design features and components offered and displayed (whether orally, visually, or in writing) of the Uber Eats Sponsored Listing program, including the existence and structure of the Uber Eats Sponsored Listing program, are confidential and should be handled in accordance with the confidentiality obligations in the Merchant Agreement.
12. Disclaimer.
Except for the express warranties stated herein, neither party makes, and each party expressly disclaims, all representations and warranties, express, implied, statutory or otherwise, with respect to the subject matter of these Sponsored Listing Terms. Without limiting the generality of the foregoing, Uber makes no representation or warranty as to the benefit that Merchant will obtain from the Sponsored Listings. Moreover, Uber does not represent or warrant that the Ads Manager will be error-free, always available or operate without loss or corruption of data or technical malfunction.
13. Other.
These Sponsored Listing Terms may be superseded and replaced by subsequent terms and conditions located at: https://www.uber.com/legal/en/ or in the Ads Manager, upon 15 days’ written or electronic notice by Uber. By continuing to submit Bids after the notice period, you agree to be bound by any subsequent terms and conditions relating to the activities described in these Sponsored Listing Terms. Uber reserves the right, at any time, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Ads Manager or the ability for Merchant to place Bids, with or without notice. You agree that neither Uber nor any of its affiliates shall be liable to you (or to any third party) for any modification, suspension or discontinuance of the Ads Manager or providing you with the ability to place Bids. Each party acknowledges that the arrangements contemplated hereby are non-exclusive and nothing herein shall be deemed to restrict or limit Uber's ability to engage in similar relationships, agreements or arrangements with any other party. Except as specifically amended by these Sponsored Listing Terms, the terms and conditions of the Merchant Agreement and any amendments thereto shall remain in full force and effect.
Uber Promotion Tools Terms and Conditions
The following Specific Supplemental Terms (“Promotion Terms”) allow you to use Uber's Offer Tools to feature short-term promotions that are designed and fulfilled by you to potentially stimulate customer demand. These Promotion Terms describe the requirements that apply to the Offer Tools and the circumstances in which you can choose to use the Offer Tools.
1. Merchant Offers Program and Offers.
Subject to these Promotion Terms, Uber hereby authorizes Merchant to use Uber’s proprietary, automated tools (“Offer Tools”) to feature short-term Merchant offers that are designed and fulfilled by the Merchant to stimulate customer demand, including, by way of example, the provision of discounts and special offers through the Uber Eats App (each such offer hereafter an “Offer”). Merchant authorizes Uber to use automated tools to feature Offers within the Uber Eats App. Unless otherwise specified by Uber, Merchant will be solely responsible for defining each Offer (within the scope of functionality provided by the Offer Tools), including, without limitation, the start date, end date, and budget for each Offer, but each Offer will be subject to Uber’s prior written approval. Merchant is responsible for providing to Uber, at the Merchant’s sole cost and expense, all suitable material including artwork of the Merchant’s trade marks and trade names in a format and within deadlines specified by Uber (“Offer Materials”) for such to be reproduced for the fulfillment of the Offer. Uber may, at its sole discretion, provide enhanced promotional placement or other visual treatment for an Offer through the start and end date identified by Merchant. Merchant acknowledges that the time period of enhanced promotional placement for an Offer may be subject to a number of factors, including but not limited to Merchant’s budget for such Offer, the start and end date for an Offer identified by Merchant, and Uber Eats App functionality.
2. Your Responsibilities.
Merchant is the promoter of each Offer. You are solely responsible for fulfilling the terms of each Offer provided by you to your customers, and you are likewise solely responsible for providing and enforcing terms, conditions, or other rules for your customers governing each Offer. You represent and warrant that you will run your Offers in accordance with all Applicable Laws and that you have all necessary authority, rights, licenses, consents and permissions to run your Offers (including, without limitation, the rights to provide the Offer Materials to Uber). You will not use the Offers to make charitable donations. When providing any Offer (and using the Offer Tools), you agree that you are subject to any additional guidelines, rules, and terms and conditions posted by Uber, which are hereby incorporated by reference into these Promotion Terms.
3. Reporting and Offer Costs.
Uber will use good faith efforts to provide you with reasonable information regarding your Offers, which may include, without limitation, the amount you have spent on each Offer (“Offer Costs”) and the number of Items sold in connection with each Offer. Uber, in its sole discretion, may highlight Offers and/or the results of Offers in Uber Eats Marketing Materials.
4. Fees.
In consideration for Merchant’s efforts in running an Offer and stimulating customer demand and user traction through the Uber Eats App, Merchant shall charge Uber a promotional services fee (the “Promotional Fee”) in the amount separately agreed upon for the relevant Offer.
For Items where an Offer has been applied as a discount to the Retail Price of the Item, Uber will charge you a Service Fee based on the sum of the discounted Retail Price and the Promotional Fee. If the Offer consists of a discount on the Marketplace or Aggregator Delivery Charge, the Service Fee will be calculated as described in your Agreement and will not change. You acknowledge that you are solely responsible for Offer Costs and that Uber may deduct Offer Costs from your Item Revenue.
5. Self-billing.
You hereby grant a mandate to Uber to issue invoices/credit notes to itself for any Promotional Fees charged by you under this agreement (“Self-billed Invoices”). Uber hereby accepts the mandate granted by you, provided that you have completed your invoice settings on Restaurant Manager and have provided all information required for the accurate calculation and preparation of the Self-billed Invoices. All Self-billed Invoices will be issued in PDF format only (unless otherwise required by Applicable Law) and can be accessed and downloaded from Restaurant Manager. No Self-billed Invoices will be issued or sent in paper format. You agree to store and archive the Self-billed Invoices in accordance with Applicable Law.
You agree to keep your invoice settings up to date and agree to notify Uber immediately if you change your VAT registration number and/or update your VAT registration status.
You may dispute any Self-billed Invoice issued by Uber within a period not exceeding seven (7) days from the issuance date of such Self-billed Invoice. If no such dispute is raised during this seven day period, you are deemed to have validated the relevant Self-billed Invoice.
You hereby agree not to issue any other invoices for the Promotional Fee set out in this agreement.
6. Indemnity.
Merchant shall indemnify Uber, its subsidiaries and affiliates and their respective directors, officers, employees and agents (the “Uber Parties”) against all liabilities, costs, expenses, damages and losses (including but not limited to any interest, penalties and legal costs (calculated on a full indemnity basis and all other professional costs and expenses) suffered or incurred by the Uber Parties arising out of or in connection with: (a) any third party claim for actual or alleged infringement of a third party’s intellectual property or other proprietary rights arising out of or in connection with any Offer run by the Merchant and use of the Offer Materials; and (b) any third party claim arising out of or in connection with the manufacture, production, distribution, handling, advertising, consumption or use of, or otherwise relating to, any Offer run by the Merchant, whether or not any claim arises during the Term of the Agreement. For the avoidance of doubt, any approval by an Uber Party of any Offer or use of Offer Materials shall not affect this right of indemnification.
7. Other.
Uber may amend these Promotion Terms from time to time in its sole discretion, and such amendments will be effective thirty (30) days after Uber’s posting of an updated Promotion Terms at www.uber.com or such updated Promotion Terms otherwise being made available to Merchant by Uber, including, for example, through Restaurant Manager. Merchant’s continued use of the Offer Tools after such updated Promotion Terms become effective constitutes Merchant’s consent to be bound by the updated Promotion Terms. Merchant has the right to terminate the Promotion Terms in the event that Merchant disagrees with the amendments made in any updated Promotion Terms. Uber reserves the right, at any time, temporarily or permanently, in whole or in part, to modify, suspend or discontinue the Offer Tools or the ability for Merchant to provide Offers, with or without notice. You agree that neither Uber nor any of its affiliates shall be liable to you (or to any third party) for the Offer or the Offer Tools, including for any modification, suspension or discontinuance of the Offer or the Offer Tools or providing Merchant with the ability to provide Offers. Except as specifically amended by the Promotion Terms, the terms and conditions of the Agreement and any amendments thereto shall remain in full force and effect.
User Generated Content Terms and Conditions
Merchant shall comply with the User Generated Content Terms and Conditions set out here.
[1] Uber B.V. and Uber Technologies, Inc. are the joint data controllers of the personal data that Uber collects in connection with use of its services, or of its employees, in the European Economic Area or the United Kingdom and Switzerland, and Uber Technologies, Inc. is the data controller for such data everywhere else (except where the data controller for employees is the local Uber entity in the country in which the employee resides). Where an entity other than these enters into this Agreement on behalf of Uber, it is authorized to do so by the aforementioned data controller(s). Uber reserves the right to designate another Uber affiliate as Data Controller for purposes of this Agreement.
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