Autonomous Vehicle Global Rider and Eater Guidelines

At Uber, we prioritize your safety, comfort, and the smooth operation of autonomous (AV) services. This policy outlines how riders and eaters are expected to interact safely and respectfully when using AVs for trips or deliveries. In addition to these guidelines, your access to and use of AV services is also governed by the applicable terms found on our website, including, but are not limited to, the Community Guidelines. By choosing to ride in or receive a delivery from an AV through the Uber platform, you agree to follow these global guidelines. For the purposes of this policy, an AV may refer to an autonomous AV¹, a delivery drone², or a delivery robot³.

Help Ensure a Safe and Smooth Ride/Delivery

Respect the AV and Others

• Treat the AV with care, as you would expect others to treat it.
• Stay seated with your seatbelt fastened at all times.
• Adults must ensure children are properly secured in a car seat in compliance with applicable local law.
• Let the AV operate without attempting to interfere with it.
• Reach out to support via the Uber app for help if you need assistance.

Follow Instructions

• Follow all instructions provided by the AV system, including guidance on entering, seating, exiting, retrieving your order, and during emergencies.
• Comply with directions from authorized support staff from Uber or an AV Service Provider⁴.
• Comply with local laws and follow the directions of law enforcement.
• Cooperate with any remote assistance provided through audio or in-AV displays.

Actions That Are Not Allowed

AV Interference & Tampering

• Do not attempt to control or physically interfere with the AV’s driving controls or sensors.
• Do not touch the steering wheel, pedals (if present), windshield wipers, or other equipment related to the movement of the AV.
• Do not obstruct or damage sensors, cameras, or in-AV displays.
• Do not open doors while the AV is moving or unbuckle your seatbelt mid-trip.
• Do not exceed more than the stated passenger limit.
• Do not occupy or attempt to occupy the driver's seat.
• For sidewalk robot deliveries, do not attempt to open the robot’s food compartment forcibly; follow instructions provided via the Uber App.
• For drone deliveries, do not attempt to touch the tether/cable and/or obstruct the drop-off zone.

Disruptive or Unsafe Behavior

• No threatening, violent, aggressive, inappropriate, obscene, or otherwise disruptive conduct with co-riders, customer support, or other staff.
• Do not use the AV for illegal, unsafe, or unauthorized purposes.
• Do not push, shake, or attempt to ride on the delivery AV.

Cleanliness

• Please keep the AV clean and tidy. Dispose of all trash properly, and avoid leaving behind food waste or personal items.
• Avoid bringing open food or beverages that could spill.

Prohibited Items / Actions

• No smoking or vaping.
• No alcohol or illegal substances.
• No hazardous materials or items prohibited under applicable local law.
• Using the AV as an unauthorized delivery service.
• Animals are only allowed if they are service animals, as defined by applicable law.

Consequences of Violating this Policy

Violating this policy may result in:

• Trip cancellation or denial of entry.
• Temporary or permanent loss of access to all or part of the Uber platform, including but not limited to AV services.
• Referral to law enforcement when appropriate.

Uber may review incidents with AV technology partners and take further action under our Community Guidelines or Terms of Use.

Local Variations

Local laws may vary and may impose additional requirements. Riders are responsible for complying with all applicable laws

Questions or Concerns?

Need help or have feedback? Contact Uber directly through the app.

¹ Autonomous AV or AV means an AV that is capable of operating at Level 4 autonomous capability with or without a human onboard, or is equipped with technology that will enable the AV to operate at or is on the development path toward Level 5 driving automation capability, as defined by J3016 or other then-current and applicable SAE International specification.

² Delivery Drone means an unmanned aircraft that (A) is manufactured for transporting cargo and goods in permitted airspace, including defined flight geography or operational volumes, as applicable under applicable Laws; and (B) is equipped with technology, including software and hardware, that enables automated operation or teleoperation of the aircraft.

³ Delivery Robot means a device that (A) is manufactured for transporting cargo and goods in a pedestrian area or supplementary areas, including areas of public roadways designed for pedestrian traffic; and (B) is equipped with technology, including software and hardware, that enables the automated operation of the device, or its operation with the remote support and/or supervision of a human.

⁴ Autonomous Service Provider means a company that operates AVs, Delivery Drones, and/or Delivery Robots and that may employ or contract with individuals to manage, monitor, or operate the same.