Uber COMMUNITY GUIDELINES

South Korea

UT LLC (“UT”) developed our guidelines to help make every experience feel safe, respectful, and positive. They apply to everyone who uses any Uber Taxi app(“Uber Taxi app”), including but not limited to drivers and riders. It also includes interactions you may have with UT employees and contractors, including through online support systems, or over the phone.* And, in some instances, our guidelines apply to conduct outside the Uber Taxi app that we become aware of, including but not limited to information from other apps, when such conduct may threaten the safety of the Uber Taxi app.

Thank you for joining us to support and safeguard a welcoming environment.

The guidelines below help explain some of the specific kinds of positive community engagement on the Uber Taxi app, as well as the behaviors or circumstances that may cause you to lose access to the Uber Taxi app. There will always be unforeseen events that may ultimately lead to you losing access to the Uber Taxi app and services, but the following guidelines—which we’ll update regularly—provide the basis for behavior we expect from all those in the Uber community. Not following any one of our guidelines can constitute a material breach or violation of the terms of your agreement with UT and may result in the loss of access to part or all of the Uber Taxi app. Please take a moment to read them.

Guidelines for all of us

Everyone who signs up for an Uber Taxi app account is required to follow Uber’s Community Guidelines. They reflect the following 4 pillars and the guidelines in each of these sections.

Treat everyone with respect

Our community is remarkably diverse and, chances are, you will encounter people who might not look like you or share your beliefs. The guidelines in this section help to foster positive interactions during every experience.

Help keep one another safe

We’re hard at work every day to help create safer experiences for everyone. Your safety drives us. That’s why these guidelines were written.

Follow the law

We’re committed to following all applicable laws and earning your trust, and we expect everyone who uses the Uber Taxi app to do their part and adhere to relevant laws and regulations, as well as airport rules and regulations where applicable.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us directly in the app or by contacting the Uber Support team. Our team is continually improving our guidelines and policies, and your feedback is important so that we can take appropriate action to keep our guidelines relevant as our technology evolves.

Treat everyone with respect

Treat everyone in the Uber community as you would like to be treated yourself: with respect. The actions you take while using the Uber Taxi app can have a big impact on the safety and comfort of others. Courtesy matters. That’s why you are expected to exercise good judgment and behave decently toward other people when using the Uber Taxi app and interacting with others in the Uber community—just as you would in any public place.

For example, always try to be on time for your ride. It’s also common courtesy not to shout, swear, or slam doors. And by tidying up after yourself—whether it’s taking your rubbish home or cleaning up a spilled drink—you’ll help ensure that everyone has a pleasant ride. Most importantly, remember that when you interact with others in the Uber community you may meet people who may look different from you or think differently than you. You should respect those differences. We believe that everyone should feel supported and welcomed when interacting with others in the Uber community. That’s why we’ve created guidelines on physical contact, sexual assault and misconduct, threatening and rude behavior, post-trip contact, discrimination, and property damage.

Physical contact

Don’t touch strangers or anyone you just met while using the Uber Taxi app. Limited exceptions are permitted for people needing or requesting physical assistance. Hurting or intending to hurt anyone is never allowed.

Sexual assault and misconduct

We all value our personal space and privacy. It’s OK to chat with other people. But please don’t comment on someone’s appearance or ask about romantic or personal relationships. Sexual assault and sexual misconduct of any kind is prohibited. Sexual assault and misconduct refers to sexual contact or behavior without explicit consent of the other person.

Personal space and privacy should be respected. The following list provides examples of inappropriate conduct but is not exhaustive.

● Do not ask personal questions (for example, about relationship status or sexual orientation)

● Do not comment on appearance (for example, derogatory or “complimentary” comments)

● Do not make explicit comments or gestures (for example, slurs, or graphic or suggestive messages)

● Do not flirt (for example, nonverbal, suggestive flirting, or being too physically close)

● Do not display indecent material (for example, sexually suggestive objects or pictures)

● UT has a no-sex rule regardless of whether you know the person or they give you their consent

Threatening and rude behavior

Aggressive, confrontational, or harassing behavior is not allowed. Don’t use language, make gestures, or take actions that could be disrespectful, threatening, or inappropriate. For example, don’t share graphic images (such as those that are sexually explicit or depict physical violence) with others in the Uber community; this includes unsolicited sharing of such images through Uber’s online support systems or in connection with an Uber Taxi app experience. It may be a good idea to stay away from personal topics that can potentially be divisive, like religion and political beliefs.

Post-trip contact

Contact should end when the trip is complete, unless it's to return a lost item. Unwanted contact can be seen as harassment and includes, for example, texting, calling, social media contact, visiting, or trying to visit someone in person after a trip has been completed. Do not share any unnecessary contact information.

Discrimination

You should always feel safe and welcome. That’s why we don’t tolerate discriminatory conduct or behavior, including toward the Uber Support team. Do not discriminate against someone based on traits such as their age, color, disability, gender identity, marital status, pregnancy, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law.

For example, it is unacceptable to:

● Refuse to provide services based on characteristics like a person’s age, color, disability, gender identity, marital status, national origin, race, religion, sex, sexual orientation, or any other characteristic protected under relevant law. Applicable laws in certain jurisdictions may require and/or allow the provision of services by and for the benefit of a specific category of persons. In such jurisdictions, services as required or allowed by these laws and the relevant applicable terms are permissible under these guidelines.

● Rate another user—whether drivers or riders—based on these traits.

● Discriminate on the basis of these traits or on the basis of a rider’s destination. We understand how important it is to fit driving around your life, rather than the other way around. It is not a violation of these guidelines to decline a trip because it does not work for you. But intentionally refusing or canceling requests, or using features on the Uber Taxi app to avoid receiving trip requests, solely for the purpose of avoiding a particular neighborhood due to the characteristics of the people or businesses that are located in that area, is not allowed.

We also want to help increase the transport options for people with disabilities. Drivers using the Uber Taxi app must comply with all relevant laws governing the transportation of riders with disabilities, including transporting service animals and assistive devices.

Property damage

Damaging property is never allowed. Some examples include damaging the car requested through the Uber Taxi app, breaking or vandalizing a phone or tablet, intentionally spilling food or drink, smoking in a car, or vomiting due to excessive alcohol consumption or otherwise. If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear.

Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing

Account sharing is not allowed. To use the Uber Taxi app, you need to register and maintain an active account. Don’t let another person use your account, and never share your personal information used in connection with your account, including but not limited to username, password, or photos of yourself, with anyone else to access the Uber Taxi app.

People under the age of 19

In certain cities, Teens accounts are available for minors aged 14 to 18. In all other cases, to create an account on the Uber Taxi app, the user must be 19 years or older. Account holders are not permitted to request a ride on behalf of minors under the age of 19 unless accompanied by the account holder, or other adults. This age limitation applies unless our local guidelines, terms, or other policies articulate otherwise.

Extra riders and non-account riders

When using the Uber Taxi app, no one other than the driver, the requesting rider, and the rider's guests are permitted in the vehicle. These guidelines apply unless our local guidelines, terms, or other policies say otherwise. When riding with the Uber Taxi app, the account holder is responsible for the behavior of their entire party. If you request a ride for another person, you’re held responsible for their behavior during their trip.

Vehicle information

For an easy pickup, the Uber Taxi app gives riders identifying information about drivers and their vehicles, which may include license plate number, vehicle make and model, profile picture, and name. Inaccurate or outdated information creates confusion among riders and can diminish their experience using the Uber Taxi app.

Drivers must complete trips using only approved vehicles. To provide accurate information, let us know your vehicle information and provide any updates to your documentation that may become invalid, like a driver’s license that’s about to expire.

Seat belts

Seat belt use can be the most effective way to save lives and reduce injuries related to vehicle crashes. Every driver and rider—including those in the back seat—should always buckle up. Riders should request a vehicle that has enough seat belts for everyone in their party and not travel in large groups that exceed the number of seat belts in the vehicle. Drivers can decline a ride if there are not enough seat belts in their vehicle for every rider.

Use of dashcams that record video and/or audio

Drivers may choose to install and use a dashcam, which can be used to record rides and provide evidence to UT, law enforcement, or insurance companies in the event that something goes wrong on a ride. Please note the following:

● Drivers may submit recordings to UT at their discretion. UT will review submitted footage and take all action consistent with the Community Guidelines and app terms of use.

● Sharing or streaming a person’s image or audio or video recording on social media or in other digital or physical public locations is a violation of our Community Guidelines and may prompt further investigation by our safety team, which could lead to deactivation.

Be alert

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road and being well rested, so you can quickly react to any situation. We review reports of crashes and potentially unsafe driving behavior.

Proper maintenance and upkeep

Pursuant to the terms of their agreement with UT, drivers are expected to keep their vehicles maintained and in good operating condition, including but not limited to brakes, seat belts, and tires. This means maintaining their vehicle according to industry safety and maintenance standards, and monitoring for and repairing any parts that are recalled by the vehicle manufacturer.

Share the road

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

Public emergencies

UT may take additional measures to try to preserve the safety of our app during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if UT receives notice from a public health authority that someone using the Uber Taxi app may present a potential for public harm, we may temporarily block the individual’s access until it is reasonably safe to allow the individual to resume using the Uber Taxi app. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber Taxi app or impose other requirements to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber Taxi app might present a danger.

Follow the law

We have standards based on applicable laws and regulations that everyone must follow. For example, using the Uber Taxi app to commit any crime—such as transporting drugs, money laundering, committing drug or human trafficking, or sexually exploiting children—or to violate any other law is strictly prohibited.

Follow all laws

Everyone is responsible for knowing and obeying all applicable laws, including airport rules and regulations when at the airport, and the rules of the road—including complying with traffic laws, signs, and signals—at all times when using the Uber Taxi app.

All relevant licenses, permits, and any other legal documents required of drivers must be kept up to date. For example, all drivers are required by law to maintain a valid driver’s license, insurance, and vehicle registration.

We review reports of crashes or traffic citations that may have happened during a trip or delivery, and other reports, including but not limited to those that may indicate poor, unsafe, or distracted driving. Local rules about parking may limit where drivers can park their vehicle when waiting for riders to arrive or to exit a vehicle. For example, stopping in bike lanes or blocking accessibility ramps may violate the law.

For riders, let your driver handle the driving. For example for riders, don’t touch the steering wheel, and don’t tamper with the gear shift or other knobs, buttons, or components that are used to operate a vehicle.

Service animals and assistive devices

Drivers using the Driver app may not deny a ride to a rider with a service animal or assistive devices (such as a wheelchair or crutches) because of the service animal or assistive devices. Applicable laws generally prohibit drivers from denying service to riders because of their service animals or assistive devices, and from otherwise discriminating against riders with service animals or assistive devices. Knowingly refusing a rider a trip because of their service animal or assistive devices may result in losing access to the Uber Taxi app.

Drugs, smoking/vaping, alcohol

Drug use, smoking/vaping, and open containers of alcohol are never allowed while using the Uber Taxi app.

If you’re a driver, you cannot drive while intoxicated. The law prohibits driving while under the influence of alcohol, drugs, or any other substance that impairs your ability to safely operate a vehicle.

If you’re a rider and you have reason to believe your driver may be under the influence of drugs or alcohol, ask the driver to end the trip immediately. Then exit the vehicle and call your local authorities or emergency services. Once you have left the vehicle, please also report your experience to the Uber Taxi app.

If you encounter a situation where your driver/rider is smoking/vaping on a trip, please also report your experience to the Uber Taxi app.

Firearms ban

Riders and their guests, as well as drivers, are prohibited from carrying firearms while using the Uber Taxi app.

Fraud

Deception can weaken trust and also be dangerous. Intentionally falsifying information or assuming someone else’s identity, for example when signing in or undergoing a security check, isn’t allowed. It is important to provide accurate information when reporting incidents, creating and accessing your Uber Taxi app accounts, disputing charges or fees, and requesting credits. Only request fees or refunds that you’re entitled to, and use offers and promotions only as intended. Don’t knowingly complete invalid transactions.

Fraudulent activity may also include, but not be limited to: deliberately increasing the time or distance of a trip for fraudulent purposes or otherwise; accepting trip without the intention to complete, including provoking riders to cancel for fraudulent purposes; creating dummy accounts for fraudulent purposes; claiming fraudulent fees or charges, like false cleaning fees; intentionally requesting, accepting, or completing fraudulent or falsified trips; actions intended to disrupt or manipulate the normal functioning of the app and the GPS system; abusing promotions and/or not using them for their intended purpose; disputing charges for fraudulent or illegitimate reasons; creating improper duplicate accounts; or falsifying documents, records, or other data for fraudulent purposes.

Street hails and off-app pickups

To enhance the safety of each experience and in compliance with local laws (where applicable), all trips on the Uber Taxi app must be arranged through the Uber Taxi app.

Drivers are prohibited from:

1. Conducting street hails, even if legally permitted, while on an active trip on the Uber Taxi app;
2. Accepting unauthorized off-app payment for trips initiated on the Uber Taxi app

For markets where cash is an authorized mode of payment, riders should remember to bring the correct amount to cover the cost of the trip.

Other unacceptable activities

Never use Uber Taxi‘s trademark or intellectual property without permission. If it’s required under local law to display Uber Taxi-branded items, drivers should only use Uber Taxi-branded items that are obtained from UT. Drivers should not represent themselves as driving with the Uber Taxi app when they are not accessing the app. Drivers should also return Uber-branded items (if applicable) to UT if they lose access to the app. The use of unauthorized or third-party items—such as lights, placards, signs, or similar items bearing Uber Taxi’s name or trademark—may confuse riders.

Your feedback matters

If something happens, whether it’s good or bad, we make it easy for you to tell us. Our team is continually improving our guidelines, and your feedback is important to keep our guidelines relevant as our technology evolves. Please rate your experience at the end of each trip. Honest feedback helps ensure that everyone is accountable for their behavior. This accountability helps create a respectful, safe environment. And if something happens—such as a traffic accident—and you want to report it, you can contact our Support team in-app. In case of an emergency or if you find yourself in immediate danger, alert your local authorities or emergency services before notifying UT.

Ratings

Drivers and riders can give and receive ratings, as well as give feedback on how the trip went. This feedback system improves accountability and helps create a respectful, safe, and transparent environment for everyone. Drivers can see their current rating in the app.

There is a minimum average rating in each city. This is because there may be cultural differences in the way people in different cities rate each other. Drivers and riders who don’t meet the minimum average rating for their city may lose access to all or part of the Uber Taxi app. If your rating is approaching this limit we will let you know and may share information that may help you improve your rating.

If you’re looking to keep your average rating high, it’s helpful to be courteous and respectful to all people while using the Uber Taxi app and interacting with others in the Uber community. Drivers using the Uber Taxi app typically provide excellent service to their riders, and most riders are courteous and respectful, so most trips run smoothly. Contacting Support will not lead to an individual rating being removed. We know that sometimes a trip or delivery doesn’t go well—that’s why your rating is an average rating.

If you’re a driver and you lose access to your Uber Taxi app account for low ratings, you may have the opportunity to get back on the road if you meet eligibility requirements and complete the quality improvement training in accordance with our policy. Check with the Uber Support team, or go to help.uber.com to find out more.

Trip acceptance

If you’re a driver and you don’t want to accept trip requests, you can just go offline or log off. This helps keep the system running smoothly for everyone.

How UT enforces our guidelines

Losing access to the Uber Taxi app may be disruptive to your life or to your business. That’s why we believe it is important to have clear guidelines that explain the circumstances in which you may lose access to the Uber Taxi app. If you violate any terms of your contractual agreement with UT, or any applicable terms or policies, including any one of these Community Guidelines or any additional policies and guidelines that are communicated by UT to you from time to time, you can lose access to all or part of the Uber Taxi app. If you have more than one Uber Taxi app account, such as a rider account and a driver account, violating the Community Guidelines could also lead you to lose access to all Uber Taxi app accounts. If you believe an error caused you to lose access to your account, you may contact the Uber Support team.

UT receives feedback through a variety of channels, reviews reports submitted to our Support team that may violate our Community Guidelines, and may investigate through a specialized team. If we are made aware of potentially problematic behavior, we may contact you so we can look into it. We may, at our sole discretion, put a hold on your account or turn your account inactive until our review is complete.

Not following any one of our guidelines may result in the loss of access to all or part of the Uber Taxi app. This can include violations of our Community Guidelines and certain actions you may take outside of the Uber Taxi app, including but not limited to information from other apps, if we determine that those actions threaten the safety of the Uber community, our employees, and contractors, or cause harm to Uber Taxi’s brand, reputation, or business. And if the issues raised are serious or a repeat offense, or you refuse to cooperate, you may lose access to the Uber Taxi app. Any behavior involving violence, sexual misconduct, harassment, fraud, or discrimination, or deceptive, illegal, or unsafe activity, while using the Uber Taxi app can result in the immediate loss of access to the Uber Taxi Platform. Additionally, when law enforcement is involved, we will cooperate with their investigation.

Many jurisdictions, cities, and airports regulate the provision of certain services (including transportation service) of the Uber Taxi app. If we determine that your driver account is not in compliance with applicable regulatory requirements, we may be required to remove your access to the Uber Taxi app.

Lastly, drivers wanting to use the Uber Taxi app undergo a screening process applicable in their location. A driver will lose access to their Uber Taxi app account(s) if one of these checks uncovers a violation of Uber’s Community Guidelines or other criteria required by local regulators.

*Note: Drivers are not agents (actual, ostensible, or otherwise) or employees of UT. Drivers do not act pursuant to any authority (actual, apparent, or otherwise). They are independent third-party providers.