We want to make sure that you have access to tools that help you stay safe when you use our service. To help you get the help you need in an emergency situation, you may be able to call police (or in some locations, private security) through the Uber app and, where available, we will share your location and other trip details with the call taker. Trip details that we will share are your estimated current location, the car’s make, model, color, and license plate, your name and phone number, your pickup and dropoff locations, and your driver’s name.
It is up to you whether you want to share your location and other trip details information with the call taker. You can turn location and information sharing off by accessing the Emergency Data Sharing page in your Privacy Settings.
The location that we will share with the call taker is your latitude and longitude, as determined by your device’s operating system. Your device’s location information may not be fully accurate, particularly in dense urban environments.
When you choose to share your location and trip data with police we will pass along your location and trip information to RapidSOS*, which provides a technology platform that enables location and data sharing from connected devices to police. RapidSOS’s emergency platform is only integrated with police call centers in some of the areas where we operate. If we are able to share your trip details with police, you will see this noted in the Uber app before you place your call. In some cases, your local call center and RapidSOS may only be able to process some, but not all, of your location and trip details. For example, a call taker may have access to your estimated current location but may not be able to see your pickup and dropoff locations.
*On a limited basis, Uber may use a different vendor (such as Hawk Eye in Telangana, India) to provide similar services. Through contractual and other mechanisms, such vendors are required to adhere to best practices for processing user data.