Uber Eats Pro Terms and Conditions

Uber Eats Pro (the “Program”) is brought to you by Uber Portier Canada Inc., or its respective subsidiaries, licensees, and affiliated companies (collectively “Uber Eats” or “we”). These Program Terms (defined below) constitute a legal agreement between you and Uber.

Participation in the Program is also subject to the general Terms and Conditions, the general Privacy Policy, and your Delivery Agreement, which are incorporated herein (collectively, the "Program Terms"). By participating in this Program you are agreeing to these Program Terms.

Uber Eats is a technology company, not a provider of delivery services, as such all rewards offered under the program are offered on an “as available” basis, contingent upon requests from users for delivery services and other contingencies which may impact availability of some rewards at certain times and places.

You understand that all federal, provincial, and municipal taxes on the Rewards that you accept are your sole responsibility as the Reward recipient, and all Rewards are inclusive of any applicable taxes.

YOU UNDERSTAND THAT YOU ARE NOT REQUIRED TO PARTICIPATE OR ACCEPT ANY OFFERS, WHETHER FROM A THIRD PARTY, UBER EATS, OR ITS AFFILIATES. YOU UNDERSTAND THAT UBER EATS MAY TERMINATE OR MODIFY THE PROGRAM (INCLUDING, WITHOUT LIMITATION, WHAT THE REWARDS ARE, HOW YOU EARN THEM, AND THE DURATION OF THE PROGRAM) AT ANY TIME IN UBER EATS’ SOLE DISCRETION.

You understand that all federal, provincial, and municipal taxes on the Rewards that you accept are your sole responsibility as the Reward recipient, and all Rewards are inclusive of any applicable taxes.

ELIGIBILITY

All participants in the Program are “Program Members.” In order to participate in the Program, you must (1) reside in Canada; (2) meet all eligibility requirements to be a delivery person as set by applicable law and Uber Eats; (3) have an Uber Eats Delivery Person account in good standing; (4) have set your home city within Uber Eats Delivery Person App as one of the participating cities (each, a “Participating City”):

Calgary, Edmonton, Gatineau, Greater Sudbury, Halifax, Hamilton, Kingston, Kitchener-Waterloo, Lethbridge, London, Montreal, Niagara Region, Ottawa, Peterborough, Quebec City, Red Deer, Regina, Saskatoon, Sault Ste. Marie, Sherbrooke, Thunder Bay, Toronto, Trois-Rivieres, Vancouver, Victoria, Windsor, and Winnipeg, Brockville, Cobourg, Cornwall, North Bay, Pembroke, Timmins, Campbell River, Courtenay, Cranbrook, Fort St. John, Penticton, Rest of Quebec, Medicine Hat, Fredericton, Brandon, Camrose, Charlottetown, Grande Prairie, Moose Jaw, North Battleford, Portage La Prairie, Prince Albert, Saint John NB, Yorkton, Kelowna, Saguenay. Once you are enrolled in the Program, there is no additional action required to participate in the Program.

Your rewards program account (“Program Account”) will automatically be linked to your Uber Eats Delivery Person account. You may not share your Program Account or have multiple memberships.

HOW YOUR TIER IS DETERMINED

You must earn points (“Points”) to access the different Tiers (defined below) and the rewards offered in each Tier. You will earn at least 1 Point for every trip you complete as a Delivery Person in Canada. Each such trip, excluding any rideshare driver (“Driver”) trips with Uber, shall count as an "Uber Eats Trip" for the purposes of this Program. Further, if you are both a Driver and Delivery Person with Uber on one account, all of your trips with Uber will count towards the Uber Pro program (subject to the Uber Pro terms and conditions) and will not count towards this Program.

You will earn additional Points when you complete deliveries during peak meal times.

You earn Points in fixed three month periods, (i) August 1 - October 31; (ii) November 1 - January 31; (iii) February 1 - April 30; (iv) May 1 - July 31; each, a “Program Period”.

Points expire and reset to zero at the end of every Program Period and they do not carry over to the next Program Period. Points will count in the Program Period in which Uber Eats processes the point (which may be the next Program Period). You will not earn any Points for taking rides as a rider or orders you submit on Uber Eats. Points have no cash value and are used solely to determine your Program Tier. Points may be revoked if a delivery, for which Points were earned, is refunded or if Uber Eats believes, in its sole discretion, that Points were earned through or in connection with any fraud, abuse of the platform, or in violation of the general Terms of Use or the Community Guidelines.

A Program Member’s Tier status shall be determined by: 1) the Points earned in the previous Period and Points earned in the current Period; 2) satisfaction rating of 93% or higher. If a Program Member has completed less than 100 trips, the satisfaction rating remains at a default of 100%.

PROGRAM TIERS AND WINDOWS

The Program offers four membership Tiers: Green, Gold, Platinum, and Diamond (“Tiers”). Tiers unlock access to certain rewards (“Rewards”) offered by Uber Eats and/or third parties. The Points you earn in one Program Period will determine your Tier in the next Program Period. Tiers are not permanent and must be earned for every Program Period. IN ADDITION TO THE POINTS THRESHOLD OUTLINED BELOW, YOU MUST ALSO HAVE AT SATISFACTION RATING OF 93% OR HIGHER FOR THE GOLD, PLATINUM, AND DIAMOND TIERS.

Minimum Point Accrual to Unlock the Tier by City

You can move to a higher Tier during the current Program Period if you meet the Points and rating requirements described above. In that case, you will automatically be moved to the next Tier and you will stay in that Tier for the current Program Period and the next Program Period. For example, if you are a delivery person in Vancouver and earn at least 900 Points and have the required satisfaction rating (93% or greater), you will have earned the Diamond Tier for the remainder of that period and for the next period, provided you maintain at least the required satisfaction rating from restaurants and customers.

Once you obtain a higher Tier, you may be able to immediately access some Rewards for the higher Tier, but not all Rewards may be available immediately.

MAINTAINING YOUR TIER

Satisfaction rates are based on the thumbs-up feedback from customers and restaurants after a delivery. In order to unlock the Gold, Platinum, and Diamond Tiers, you must have at least a 93% satisfaction rating from restaurants and customers.

If you fall below the required satisfaction rating, you will automatically move to the Green Tier and lose access to the corresponding Rewards from the Gold, Platinum, and/or Diamond Tier until you reach a minimum satisfaction rating of 93% again. You will maintain access to the Green Tier and corresponding Rewards as long as you remain in the Program.

HOW TO VIEW POINTS BALANCES

You can view your current Points balances within the settings of your Uber Eats Delivery Person App. Any errors or omissions on transactions posted to your Program Account must be reported within one month by contacting Uber Eats as noted in the Contact Us section below. Failure to supply necessary documentation may result in an inability to award Points. For verification, you should retain all receipts and documentation until your Points are credited to your Program Account.

In the event of an outage of the Uber Eats systems, your Points may be delayed in displaying in your Program Account. Additionally, if the outage occurs near the end of a Program Period, it is possible the Points will not be applied until the next Program Period.

ACCOUNT TERMINATION

Participation in the Program is a privilege granted to the delivery person, and as such can be suspended, revoked, or terminated at any time by us for any reason. If your Program membership is terminated, all Points associated with your Program Membership and any Rewards may be forfeited immediately upon termination, in accordance with the terms of the specific Reward, as detailed below. If your Program membership is terminated due to fraudulent activity or noncompliance with these Program Terms, in addition to forfeiting all Points and Rewards associated with your Program Membership immediately, you cannot participate in or rejoin the Program.

PROGRAM CHANGES AND PROGRAM TERMINATION

We reserve the right to change or terminate the Program, or any part thereof, at any time without notice and without further obligations to you or any other Program Members, including, but not limited to modifications which: a) govern how Points are earned on and after the date of change; b) change the number of Points required to access a Tier; c) the specific Rewards provided in each Tier; or d) any other requirements necessary to obtain Rewards within a Tier. No Points will be earned after the effective date of termination. Any and all changes and/or amendments to these Program Terms will become binding upon all members immediately.

TRANSFER OF RIGHTS

Uber Eats’ rights and obligations under the Program may be assigned or transferred by Uber Eats to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.

INTERPRETATION OF PROGRAM TERMS

All interpretations of these Program Terms will be at Uber Eats’ sole discretion and Uber Eats’ decisions will be final.

DISCLAIMER

The Program and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of our control. We are not responsible for any unavailability, interruptions, or errors of the Program, its features, or any Rewards. We may modify, suspend, or discontinue the Program or any feature at any time without notice. The Program and all the information accessible through it are provided for information purposes only on an “as is” and “as available” basis. We, our partners, and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

IMPORTANT: PLEASE READ THE FOLLOWING ARBITRATION REQUIREMENT CAREFULLY. YOU WILL HAVE TO RESOLVE DISPUTES THROUGH ARBITRATION. YOU WILL NOT BE ELIGIBLE TO GET MONEY OR OTHER RELIEF THROUGH A COURT PROCEEDING.

ARBITRATION REQUIREMENT

You are free to get advice or representation from a lawyer about the arbitration requirement.

Unless prohibited by law, all disputes arising out of or relating in any way to the Program Terms will be finally and conclusively adjudicated and resolved by arbitration under the Arbitration Rules (“ADRIC Rules”) of the ADR Institute of Canada, Inc. (“ADRIC”), except as modified here. The arbitration will be in English or French as you choose. The arbitration may be held anywhere the arbitrator considers appropriate, including remotely by telephone or Internet.

The ADRIC Rules are available by, for example, searching <www.google.ca> to locate “ADRIC Arbitration Rules” or by clicking here. You can also contact ADRIC at 1-877-475-4353 or <www.adric.ca>.

You will have to pay some fees to arbitrate, as described in the ADRIC Rules.

However, before beginning the arbitration, the party with the claim will first try to informally negotiate with the other party, in good faith, a resolution of the dispute for not less than 30 days but no more than 45 days unless extended by agreement. During the negotiation period, any otherwise applicable limitation period will be tolled (temporarily suspended).

Nothing here prevents you from filing a claim with a government agency.

This arbitration requirement survives: (i) the termination of this Program; and (ii) the bankruptcy of any party. If any part of it is deemed invalid or unenforceable, the other parts remain in force.

The Program Terms are governed by and construed in accordance with the laws of Ontario, Canada, excluding its rules on conflicts of laws.

REWARDS DETAILS AND ADDITIONAL TERMS

Rewards are privileges granted to you. Rewards are granted at the discretion of Uber Eats, may change or be canceled at any time, are not redeemable for Points and have no cash value. Reward details, terms, and limitations may be found below. Rewards provided by third parties may require additional action by you, including, without limitation, agreeing to additional terms or creating an account with such third party. Delivery persons are responsible for all taxes that may be owed in the receipt of Rewards. Uber Eats is not responsible for the products or services offered by third parties.

To ensure the success of the Program, Uber Eats may collect information on such third party Rewards-based transactions for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Program Member.

THE FOLLOWING LIST INCLUDES DETAILS ON THE CURRENT OFFERS IN THE UBER EATS PRO PROGRAM, PROVIDED BY PARTICIPATING PARTNERS IN THE UBER EATS PRO PROGRAM OR UBER. PLEASE NOTE THAT OFFERS FROM EXTERNAL PARTICIPATING PARTNERS, INCLUDING BUT NOT LIMITED TO THE QUALIFICATIONS FOR ACCESSING THE REWARDS, AS WELL AS THE IDENTITIES OF THE PARTNERS THEMSELVES, ARE SUBJECT TO CHANGE AT ANY TIME IN UBER’S DISCRETION.

CarAdvise: Car Maintenance Services

Who is Eligible: All qualifying Program Members are eligible for this Reward as long as they have signed up for CarAdvise (terms here) via their Delivery Person account. This Reward will also require payment of a membership fee and may require acceptance of additional terms and conditions of Car Advise or its third party suppliers.

This Reward is subject to availability, which may change at any time without notice. If available, CarAdvise membership provides discounted pricing (up to 15% on average) on certain car maintenance services, displayed within the CarAdvise platform, based off of regular retail pricing, which is subject to change without notice and varies by location. Prices displayed in the CarAdvise platform are also subject to applicable provincial and local taxes. Depending on your selected service, CarAdvise will provide a retail price, which is an example of what you can reasonably expect to pay for that service in your geographic area. CarAdvise (and Uber) makes no guarantee as to a specific savings amount per transaction.

Details: The CarAdvise platform enables members to select services and compare prices at select nearby car maintenance facilities. CarAdvise members can book car maintenance services via the CarAdvise platform. CarAdvise and Uber make no guarantee as to a specific savings amount per transaction, and prices shown in the CarAdvise platform are subject to change, variation by location, and may be subject to taxes.

For Platinum Tier, qualifying drivers will receive an additional 20% off of eligible oil changes. Promotion will automatically apply at checkout through the CarAdvise platform.

For Diamond Tier, qualifying drivers will receive an additional 40% off of eligible oil changes. Promotion will automatically apply at checkout through the CarAdvise platform.

Amego Electric Vehicles Inc: Bike Products and Services Discount

Who is Eligible: All qualifying Program Members are eligible for this Reward. In some cases, this Reward may also require acceptance to additional terms and conditions of Amego.

This Reward includes variable discounts for certain products and services. These discounts vary by Uber Pro Tier and may change from time to time.

Delivery Person Uber Eats Discounts

Who is Eligible: In applicable cities, all qualifying Program Members are eligible for this Reward. See your Uber Eats Delivery Person App for available offers.

Intuit: Tax Preparation Services

Who is Eligible: All qualifying Program Members are eligible for this Reward. In some cases, this Reward may also require acceptance to additional terms and conditions of Intuit or its affiliates.

This Reward includes variable discounts for certain products. These discounts vary by Uber Pro Tier and may change from time to time.

Moneygram

Who is Eligible: All qualifying Program Members are eligible for this Reward discount. In some cases, this Reward may also require acceptance to additional terms and conditions of Moneygram or its affiliates.

This Reward includes discounts for certain products. These discounts may change from time to time.

Rosetta Stone

Who is Eligible: All qualifying Program Members in the Gold, Platinum, or Diamond tiers. To redeem the Reward, Program Members must sign up for Rosetta Stone. Additional terms may apply; see Rosetta Stone terms on their website.

Red Wireless - authorized Rogers dealer

Who is Eligible: All qualifying Program Members are eligible for this Reward. In some cases, this Reward may also require acceptance to additional terms and conditions of Rogers or its affiliates. Other conditions may apply. See Red Wireless page for more details.

This Reward includes variable discounts for wireless service. These discounts vary by Uber Pro Tier and may change from time to time.

CONTACT US

If you have questions or comments regarding the Program you may contact us at https://help.uber.com/.