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Last modified: 22/10/2024
P2B - internal complaint-handling report
The EU’s Platform to Business (“P2B”) Regulation came into effect on 12 July 2020. To the extent that the P2B Regulation applies to Uber, the following information is published pursuant to Article 11 of the P2B Regulation:
- Reporting period: 1 July 2023 - 30 June 2024
- Total number of P2B tickets: 265
- Types of tickets: restriction of access (~77%); technological issues (~23%)
- Average time period to process the tickets: 2 days
- Resolution: the vast majority of the tickets were resolved
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