New Zealand Rider Charges Terms

Last updated on: 01/04/2024

1. Uber New Zealand Rider Charge Terms and Conditions

These Uber New Zealand Rider Charge Terms and Conditions (“NZ RC Terms”) along with Uber’s Terms of Use (“Uber Terms”), govern your access and use of the Uber Services, as well as all other applicable terms, conditions, policies, limitations, and requirements. 

If, and then only to the extent that the Uber Terms, or other applicable terms are inconsistent with the NZ RC Terms, the NZ RC Terms will prevail to the extent of the inconsistency.  Capitalised terms used but not defined in this document have the meanings ascribed to them in the Uber Terms.

By accessing or using the Uber Services whilst in New Zealand, you confirm your agreement to be bound by the NZ RC Terms which:

a. varies the contractual relationship between you and Uber established under the Uber Terms, and

b. establishes a contractual relationship between you and Rasier NZ Limited (“Rasier NZ”).

If you do not agree to the NZ RC Terms, you may not access or use Uber Services within New Zealand.

2. Rasier NZ Services

Rasier NZ will provide services to support your use of the Uber Services in New Zealand, including but not limited to: (a) User support services, and (b) operational and safety initiatives to enhance your experience of the Uber Services (“Rasier NZ Services”).

You acknowledge that: (a) Rasier NZ does not provide the Uber Services, other than facilitating payments to Third Party Providers for the goods and services provided to you by those parties and providing receipts in respect of those payments; (b) Rasier NZ does not provide transportation services or function as a transportation carrier; and (c) all such transportation services are provided by Third Party Providers who are not employed by, nor are contractors of, Rasier NZ or any of its affiliates. Third Party Providers are solely responsible for the services they provide to you.

3. Rasier Service Charges

In consideration for Rasier NZ’s provision of the Rasier NZ Services to you, you agree to pay Rasier NZ: 

a. a service fee (“Rider Service Fee”). For the avoidance of doubt, Uber, Rasier NZ and its affiliates do not charge a fee for you to access the Uber App. The Rider Service Fee will be payable on each occasion when you receive goods or services from a Third Party Provider whilst in New Zealand and will be calculated by reference to the Charges applicable to the relevant goods or services. Rasier NZ will provide you with notice via your Account of the Rider Service Fee, and

b. such other charges as notified to you from time to time via your Account.

Unless otherwise stated, the Rider Service Fee and all other charges payable to Rasier NZ are inclusive of any taxes (in particular, GST).