Taxi Booking Services Terms

1.DEFINITIONS

"General Terms" means the terms and conditions (available here) as amended from time to time that apply to your use of Uber’s mobile applications, websites and Uber Products in the United Kingdom.

“Reserved Taxi Booking” means a Taxi Booking with a specified pick-up time that is 30 minutes or more from the time that the Taxi Booking is made.

"Taxi Booking" means a request by you for a Taxi Ride in the Uber App/Website.

"Taxi Booking Services" means the services allowing you to request and receive a Taxi Ride via the Uber App/Website, which shall be provided to you by Uber London.

"Taxi Driver" means a taxi driver who holds a valid hackney carriage licence granted by Transport for London and who has agreed to the Uber taxi driver terms (i.e. the terms agreed between Uber London and a taxi driver who has signed up to provide Taxi Rides via the Uber App/Website, as such terms may be amended from time to time).

"Taxi Ride" means the provision of ground transportation services under a hackney carriage licence for a pre-booked taxi trip.

"Uber App/Website" means the Uber mobile application and/or Uber website and related services provided to you by Uber (on the basis set out in the General Terms) through which you receive the Taxi Booking Services and any Taxi Rides.

"Uber London" shall mean Uber London Limited, a private limited liability company incorporated and registered in England and Wales with company number 8014782, whose registered office is at Aldgate Tower, First Floor, 2 Leman Street, London E1 8FA.

Unless otherwise defined in the Taxi Booking Services Terms, capitalised terms in the Taxi Booking Services Terms shall have the same meaning given to them in the General Terms.

2. BASIS OF CONTRACT

These terms (the "Taxi Booking Services Terms") govern the provision of Taxi Booking Services made available to you by Uber London via the Uber App/Website. These Taxi Booking Services Terms apply in addition to the General Terms (with the exception of the Uber Rides Terms and Uber Eats Terms which do not apply to the Taxi Booking Services).

When you make a Taxi Booking, you accept Uber London’s offer to provide Taxi Booking Services to you in accordance with the Taxi Booking Services Terms, as such terms may be amended from time to time. At this point, a contract for Taxi Booking Services is created between you and Uber London.

In making a Taxi Booking, you are also making a contractual offer to pay for a Taxi Ride. A contract for a Taxi Ride is created between you and the Taxi Driver who accepts your Taxi Booking when their acceptance and identity is communicated to you via the Uber App/Website (the "Taxi Ride Contract"). Taxi Drivers are under no obligation to accept Taxi Bookings.

Uber London does not provide Taxi Rides and is not a party to the Taxi Ride Contract. Uber London acts as a disclosed agent for the Taxi Driver in communicating the Taxi Driver’s agreement to enter into the Taxi Ride Contract and collecting payment on the Taxi Driver’s behalf. Taxi Drivers are entitled to accept, reject or ignore a Taxi Booking at their discretion.

In the event of any conflict between the Taxi Booking Services Terms and the General Terms, the Taxi Booking Services Terms shall prevail unless specified otherwise in the Taxi Booking Services Terms.

You will be asked to accept the Taxi Booking Services Terms the first time you access the Taxi Booking Services. Uber London may amend the Taxi Booking Services Terms from time to time. You will be notified of any changes to the Taxi Booking Services Terms by email in advance of such changes taking effect and a new version will be made available in the Uber App/Website. When making a Taxi Booking, you agree to be bound by the Taxi Booking Services Terms, as amended. Please remember to check the Taxi Booking Services Terms before you use the Taxi Booking Services as the latest set of Taxi Booking Services Terms will apply in each case. If you do not agree with the Taxi Booking Services Terms or any changes made to the Taxi Booking Services Terms from time to time, you should not use or you should stop using the Taxi Booking Services and/or close your account.

The Community Guidelines apply in respect of your use of the Taxi Booking Services.

3. THE PROVISION OF TAXI BOOKING SERVICES BY UBER LONDON

Uber London provides to you certain Taxi Booking Services. The Taxi Booking Services include:

1. Transmitting Taxi Bookings to Taxi Drivers and communicating their acceptance of a Taxi Booking to you, but without prejudice to the Taxi Driver’s rights at their sole and absolute discretion to accept, reject or ignore a Taxi Booking;
2. Collecting and processing payments made by you and paying charges to Taxi Drivers;
3. Informing you of the estimated price, the estimated time of arrival of the Taxi Driver and the estimated duration of the journey;
4. Keeping records of Taxi Bookings;
5. Remotely monitoring trips booked using the Uber App/Website; and
6. Post-Taxi Ride services, including receiving and dealing with feedback, questions and complaints, and managing any lost property queries.

4. THE PROVISION OF TAXI RIDES BY TAXI DRIVERS

The Taxi Driver who accepts your Taxi Booking is responsible for the Taxi Ride. In the event of any dispute regarding the Taxi Ride Contract, Uber London will refer you to the relevant Taxi Driver or Transport for London, as applicable.

A Taxi Booking can only be accepted by a person who holds a valid hackney carriage licence granted by Transport for London. Taxi Drivers are responsible for their compliance with the Legislation and any relevant licensing conditions.

5. CHARGES AND PAYMENT

The Taxi Booking Services are provided by Uber London in exchange for the booking fee provided for by the London Cab Order 1934 (as amended by Transport for London from time to time) (the “London Cab Order”).

The fares that apply to a Taxi Ride provided by a Taxi Driver in Greater London are determined pursuant to the London Cab Order and can be found on Transport for London’s website, available here, along with information about the booking fee and certain additional charges. These fares and charges may be modified or updated from time to time. It is your responsibility to remain informed about the current rates for a Taxi Ride.

The estimated price for the Taxi Ride (which will include VAT, if applicable) will be provided to you via the Uber App/Website before you make a Taxi Booking and will be based on the booking fee and fare calculation rates set out in the London Cab Order. You may be charged a different amount than the estimated price, including because of increased costs due to material changes to the route, changes to the pick-up or drop-off point, en route stops or heavy traffic. You may also be charged additional amounts permitted to be charged under the London Cab Order (for example for Heathrow terminal drop-off charges).

Additional charges may also apply, for instance if you or another passenger travelling as part of your Taxi Ride Contract soils, contaminates, or damages a vehicle, in which case you will be charged the soiling fee specified in the London Cab Order if the cab has to be taken out of service for cleaning.

You may choose to pay a tip which will be remitted to the Taxi Driver but you have no obligation to do so.

Our accepted payment methods are set out in the Uber App/Website. When you make a Taxi Booking, Uber London may need to verify the payment method selected by you by issuing a temporary authorisation hold from your bank. For more information, please click here. Following completion of a Taxi Ride, if you think a payment is incorrect, please contact us promptly to let us know.

6. CANCELLATION

To cancel your Taxi Booking, please follow the steps set out in the Uber App/Website. Uber London will make refunds due to you as soon as possible, where applicable. Please note that a cancellation fee may be applied if:

you cancel your Taxi Booking a few minutes after a Taxi Driver has accepted your Taxi Booking;
you cancel a Reserved Taxi Booking less than 60 minutes in advance of your chosen pick-up time; or
if you do not present yourself at the pick-up location.

Cancellation fees for Reserved Taxi Bookings are different - and may be higher - than for other Taxi Bookings. This is intended to compensate the Taxi Driver who accepted your Reserved Taxi Booking for their time spent preparing to fulfil your Reserved Taxi Booking.

If a Taxi Driver becomes unavailable after accepting your Taxi Booking, your Taxi Booking will be offered to alternative Taxi Drivers. If no Taxi Driver is available to accept or fulfil your Taxi Booking, you will not be charged in respect of the Taxi Ride or the Taxi Booking Services.

7. PERSONAL DATA

Uber collects, uses and discloses information from or about you as described in Uber’s Privacy Notice.

8. LIMITATION OF LIABILITY

See Section 9 of the General Terms.

Please note that all hackney carriage vehicles are required by law to hold and maintain public hire insurance in order for drivers to legally carry and transport passengers. If your problem relates to a motor incident, please contact us for your Taxi Driver’s details in order to progress matters. Uber London will not be liable for any matters covered by your Taxi Driver’s insurance unless and until you have exhausted all potential remedies related to motor accidents.