Uber Freight Privacy Notice

I. Introduction

Uber Freight Holding Corporation and its affiliates and subsidiaries (collectively, “Uber Freight”) collect and use certain information about our users when they use or communicate with us regarding our websites, application software, mobile applications and other services (the “services”). This notice describes the personal data we collect from users of the services, how this data is used and shared, and users’ choices regarding this data.

II. Overview

A. Scope and application

This notice applies to all users of Uber Freight’s services globally:

• Carriers: individuals or entities that offer motor vehicles or railroads used to transport goods
• Carrier drivers: individuals that operate motor vehicles to transport goods for or on behalf of carriers
• Shippers: any user of the services that is identified as the shipper, consignor, or consignee, or that owns the goods being transported
• Dispatchers: individuals who assign motor vehicles and carrier drivers to transport goods

All those subject to this notice are referred to as “users” in this notice.

The practices described in this notice are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places.

B. Data controller and transfer

Uber Freight is the data controller for the personal data collected in connection with the use of Uber Freight’s services

Uber Freight operates, and processes data, globally. We may also transfer data to countries other than the one where our users live or use Uber Freight’s services. We do so in order to fulfill our agreements with users, such as our Terms of Use, or based on users’ prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law.

Uber Freight is committed to protecting our users’ personal data regardless of where they are located or where, or by who, their personal data is processed. This includes implementing global measures to protect users’ data, including:

• Securing user data when in transit, including through encryption, and at rest.
• Mandating company-wide training regarding privacy and data security.
• Implementing internal policies and procedures to limit access to, and use of users’ data.
• Limiting government and law enforcement access to user data, except where required by law, there are imminent threats to safety, or users’ have consented to the access.

For users in Mexico, please see here for information regarding Uber Freight’s privacy practices as relates to Mexico’s Personal Data Protection Law (Ley Federal de Protección de Datos Personales en Posesión de los Particulares).

Questions, comments, and complaints about Uber Freight’s data practices can be submitted here.

III. Data collections and uses

A. The data we collect

Uber Freight collects data:

• provided by users to Uber Freight
• created during use of our services
• from other sources

Uber Freight collects following data:

1. Data provided by users: This includes:

2. Data collected when users use our services: This includes:

3. Data from other sources: These  include:

B. How we use personal data

Uber Freight collects and uses data to manage or arrange for transportation of shipments, and other products and services. We also use the data we collect:

• To enhance the safety and security of our users and services
• For customer support
• For research and development
• To send marketing and non-marketing communications to users
• In connection with legal proceedings

Uber Freight does not sell or share user personal data with third parties for their direct marketing, except with users’ consent.

Uber Freight uses the data it collects for purposes including:

1. Providing services and features.

Uber Freight uses the data we collect to provide, personalize, maintain, and improve our products and services.

This includes using the data to:

• Create and update users’ accounts
• Request quotations from, and enable the matching of shipments with, third-party brokers, carriers and/or carrier drivers
• Track the status and location of shipments transported through the services, and determine other data relating to use of the services, such as how long a carrier and/or carrier driver has been at a pickup location to determine detention payments
• Send communications to other users of the services, such as shippers, regarding the progress of shipments transported through the services, such as estimated delivery arrival and delivery times
• Personalize and improve the services, including to develop new features and to provide or recommend shipments, features, content, and advertisements
• Offer, process, or facilitate payments for the services
• Perform internal operations necessary to provide our services, including to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends
• Enable features that involve account linking, such as accessing Uber Freight Carrier Card through Uber Freight’s mobile apps and websites

Uber Freight performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or are necessary for purposes of Uber Freight’s and its users’ legitimate interests.

2. Safety, fraud protection and security.

We use personal data to help maintain the safety, security, and integrity of our services and users. This includes:

• Using device, location, profile, usage, and other data to prevent, detect, and combat fraud or unsafe activities
• Authenticating users

Uber Freight performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or purposes of the legitimate safety and security interests of Uber Freight, our users and members of the general public.

3. Customer support.

Uber Freight uses the information we collect (including recordings of customer support calls with notice to and the consent of the user) to provide customer support, including to:

• Direct questions to the appropriate customer support person
• Investigate and address user concerns
• Monitor and improve our customer support responses and processes

Uber Freight performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of Uber Freight’s legitimate interests in monitoring and improving its customer support services.

4. Research and development.

We may use the data we collect for testing, research, analysis, product development, and machine learning. This helps us to improve the user experience by making our services more convenient and easy-to-use, enhance the safety and security of our services, improve our ability to prevent the use of our services for illegal or improper purposes, develop new features and products, and facilitate finance solutions in connection with our services.

Uber Freight performs the above activities on the grounds that they are necessary for purposes of Uber Freight’s legitimate interests in improving and developing new services and features.

6. Marketing.

Uber Freight may use the data we collect to market our services to our users. This includes sending users communications about Uber Freight services, features, promotions, sweepstakes, studies, surveys, news, updates, and events. For further details about third-party marketing, see below.

• We may use the data we collect to personalize the marketing communications (including advertisements) that we send, including based on user location, past use of Uber Freight’s services, and user preferences and settings.

7. Non-marketing communications.

Uber Freight may use the data we collect to generate and provide users with transaction information; inform them of changes to our terms, services, or policies; or send other communications that aren’t for the purpose of marketing the services or products of Uber Freight or its partners.

Uber Freight performs the above activities on the ground that they are necessary to fulfill the terms of the agreements with users, or for purposes of Uber Freight’s and its users’ legitimate interests in information users about events that may have an impact on their use of Uber Freight’s services.

8. Legal proceedings and requirements.

We may use the personal data we collect to investigate or address claims or disputes relating to use of Uber Freight’s services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.

Uber Freight performs the above activities on the ground that they are necessary for purposes of Uber Freight’s legitimate interests in investigating and responding to claims and disputes relating to use of Uber Freight’s services and features, and/or necessary for compliance with applicable legal requirements.

C. Cookies and third-party technologies

Uber Freight and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. Uber Freight uses cookies and similar technologies for purposes such as:

• Authenticating users
• Remembering user preferences and settings
• Determining the popularity of content
• Delivering and measuring the effectiveness of advertising campaigns
• Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services

We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

Please see our Cookie Notice below for more information regarding the use of cookies and other technologies described in this section.

D. Data sharing and disclosure

Some of Uber Freight’s products, services, and features require that we share data with other users or at a user’s request. We may also share data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.

Uber Freight may share the data we collect:

1. With other users or third parties

This includes:

• Sharing data with other users or with third parties who require, request, or use such data in connection with transport of goods, logistics management, and/or other related services, such as rewards partners for fuel discounts and similar discount programs, arranged or performed by Uber Freight.
• Sharing carrier drivers’ names, vehicle license numbers, vehicle truck numbers, and location with other users, or third parties such as operators of a receiving facility, or the receiving party.
• Sharing carrier drivers’ name, vehicle truck number and vehicle license number with third parties, such as a pickup facility.
• Sharing carriers’ names with other users.

2. At users’ request or with users’ consent

This includes sharing data with:

• Other users in connection with services or features that require data sharing.
• Third parties in connection with Uber Freight partnerships or promotions with those third parties. For example, if a user requests a service through a partnership or promotional offering made by a third party, Uber Freight may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; those with an API or service with which we integrate; or other Uber Freight business partners and their users in connection with promotions, contests, or specialized services. The handling of such data by those third parties is subject to their privacy notices, and users should refer to those notices for more information on the handling of their data.
• With insurance companies. If a user has reported or submits a claim to an insurance company relating to Uber Freight’s services, Uber Freight will share certain data with that insurance company for the purpose of adjusting or handling the insurance claim.

3. With the general public

Questions or comments from users submitted through public forums, such as blogs and social media pages, may be viewable by the public, including any personal data included in the questions or comments submitted by a user, or other features of the services that are viewable by the general public.

4. With Uber Freight affiliates and third parties

We share data with Uber Freight affiliates or subsidiaries to help us provide our services or conduct data processing on our behalf, or for data centralization and/or logistics purposes. We also share data with third parties with whom users choose to let us share data, for example other apps or websites that integrate with our API or services, or those with an API or service with which we integrate.

5. With Uber Freight service providers and business partners

Uber Freight provides data to vendors, consultants, marketing partners, research firms, and other service providers or business partners. These include:

• Payment processors and facilitators
• Cloud storage providers
• Marketing partners and marketing platform providers, including social media advertising services
• Data analytics providers
• Research partners, including those performing surveys or research projects in partnership with Uber Freight or on Uber Freight’s behalf
• Vendors that assist Uber Freight to enhance the safety and security of its apps
• Consultants, lawyers, accountants, and other professional service providers

6. For legal reasons in the event of a dispute

Uber Freight may share users’ personal data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing personal data with law enforcement officials, public health officials, other government authorities, or other third parties as necessary to enforce our Terms of Use, user agreements, or other policies; to protect Uber Freight’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In addition, where a user uses another person’s credit card, we may be required by law to share that user’s personal data with the owner of that credit card.

This also includes sharing personal data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

7. Through social media sharing

The services may integrate with social media sharing features and other related tools, such as WhatsApp, which let users share actions they take on the services with other apps, sites, or media, and vice versa. Their use of such features enables the sharing of data with others, depending on the settings they establish with the social media sharing service. Please refer to the privacy notices of those social media sharing services for more information about how they handle the data provided to or shared through them.

8. With consent

Uber Freight may share a user’s personal data other than as described in this notice, if we notify the user and they consent to the sharing.

E. Data retention and deletion

Uber Freight retains user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the category of user to whom the data relates, the type of data, and the purposes for which we collected the data.

For example, we retain data:

• For the life of your account if such data is necessary to provide our services (such as account data), plus an additional 7 years for purposes of Uber Freight’s legal and regulatory requirements
• For defined periods as necessary, including as necessary to meet tax, insurance, legal or regulatory requirements (for example, we retain transaction information for 7 years)

Users may request deletion of their accounts at any time by submitting a request here. Following an account deletion request, Uber Freight deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.

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IV. Choice and transparency

Uber Freight enables users to access and control the data that it collects, including through:

• In-app settings
• Device permissions
• Marketing opt-outs

Uber Freight also enables users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Uber Freight restrict its processing of user personal data.

1. Device permissions

Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. iOS devices notify users the first time the Uber Freight app requests permission to access certain types of data and gives users the option to grant or refuse permission. Android devices notify users of the permissions that the Uber Freight app seeks before their first use of the app, and use of the app constitutes a grant of such permission.

• Location data

We request permission for our app's collection of precise location from a user’s device (whether their own device or otherwise) per the permission system used by their mobile operating system. If they initially permit the collection of this data, they can later disable it by changing the location settings on their mobile device. However, they may not be able to use the Uber Freight app if they disable our collection of precise location data. Additionally, disabling our collection of precise location from their device will not limit our ability to derive an approximate location from their IP address to personalize the content of the websites and/or app.

• Important information about device permissions

The permissions requested by the Uber Freight app include permission to collect users’ location data for the purposes described above. This permission enables Uber Freight to collect this data when the Uber Freight app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

Carriers and carrier drivers cannot use the Uber Freight app if they do not permit location data collection.

Please take the following steps to disable the Uber Freight app's ability to collect precise location data:

On iOS

Settings → Privacy → Location Services → Uber Freight → choose Never

On Android

Settings → Apps → Uber Freight → scroll to Permission → toggle Location

On Android Lollipop (5.1) and earlier

Settings → Location → toggle Off

• Notifications: account and updates

Uber Freight provides users with notifications and updates related to activity on their account and booked loads. These notifications are a necessary part of using the Uber Freight app and cannot be disabled.

• Notifications: potential loads and news

Users may enable Uber Freight to send push notifications about potential loads and news from Uber Freight. Push notifications may be enabled or disabled through Settings on iOS or Android.

2. Marketing opt-outs

Users may opt out of receiving marketing emails and other messages from Uber Freight by following the unsubscribe instructions in those messages. We may still send opted-out users non-promotional communications, such as those about their account, services requested, or our ongoing business relations.

3. User data requests

Uber Freight provides users with a variety of ways to learn about, control, and submit requests, questions, and comments about Uber Freight’s handling of their data. Users may submit these by email to freightsupport@uber.com.

• Accessing data: Users can ask for an explanation of the data we collect from them and how we use it.
• Receiving data: Users can ask for a copy of data that Uber Freight has collected from them with their consent or as necessary to provide our services.
• Changing or updating data: Users can ask that Uber Freight change or update their data, including if they believe such data is inaccurate or incomplete.
• Deleting data: Users may request deletion of their account at any time by emailing freightsupport@uber.com.
• Objections, restrictions, and complaints: Users may request that we stop using all or some of their personal data, or that we limit our use of their data. Uber Freight may continue to process data after such objection or request to the extent required or permitted by law.
  
  In addition, depending on their location, users may have the right to file a complaint relating to Uber Freight’s handling of their personal data with the applicable data protection authority.

Questions, comments, or complaints about Uber Freight’s data practices can be submitted here.

V. Cookie Notice

We and our affiliates, third parties, and other partners use cookies and other identification technologies on our websites, mobile applications, email communications, advertisements, and other online services (collectively, the ‘Online Services’) for a number of purposes, including: authenticating users, remembering user preferences and settings, determining the popularity of content, delivering and measuring the effectiveness of advertising campaigns, analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our Online Services.

1. Cookies and Related Technologies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your browser or device during and across website visits. We also utilize other technologies that may identify you or the devices you use. For example, ‘pixel tags’ (also called beacons) are small blocks of code installed on (or called by) a webpage, app, or advertisement which can retrieve certain information about your device and browser, including, for example: device type, operating system, browser type and version, website visited, time of visit, referring website, IP address, advertising identifiers, and other similar information, including the small text file (the cookie) that uniquely identifies the device. Pixels provide the means by which third parties can set and read browser cookies from a domain that they do not themselves operate and collect information about visitors to that domain, typically with the permission of the domain owner. ‘Local storage’ refers generally to other places on a browser or device where information can be stored by websites, ads, or third parties (such as HTML5 local storage and browser cache). ‘Software Development Kits’ (also called SDKs) function like pixels and cookies, but operate in the mobile app context where pixels and cookies cannot always function. The primary app developer can install pieces of code (the SDK) from partners in the app, and thereby allow the partner to collect certain information about user interaction with the app and information about the user device and network information.

2. Personalized Advertising & Relevancy

In order to facilitate the most relevant ads possible, Uber Freight works with various service providers who assist us in delivering similar ads to end users across devices and platforms. For example, we work with social media advertising services to provide you with relevant ads based on your Uber Freight activity through their media channels. We may also use service providers to provide you with a similar ad on a mobile website or mobile application as with a traditional website ad. See below for more information on your choices to limit these types of advertising.

3. Your Choices

You have the right to choose whether or not to accept cookies. However, they are an important part of how our Online Services work, so you should be aware that if you choose to refuse or remove cookies, this could affect the availability and functionality of the Online Services.

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. To do so, please follow the instructions provided by your browser which are usually located within the ‘Help’ or ‘Preferences’ menu. Some third parties also provide the ability to refuse their cookies directly by clicking on an opt-out link, and we have indicated where this is possible in the table below.

For further information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit https://www.youradchoices.com/ and https://www.youronlinechoices.eu for EU visitors.

For mobile users, you have controls in your device Operating System that enables you to choose whether to allow cookies, or share your advertising ID with companies like Uber Freight or our advertising service providers. For information on controlling your mobile choices, you can visit https://www.networkadvertising.org/mobile-choices.

To help control or block certain ads in mobile applications, you may choose to download and utilize the DAA mobile app.

VI. Updates to this notice

We may occasionally update this notice. Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.

We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the Uber Freight apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.

After such notice, use of our services will be understood as consent to the updates to the extent permitted by law.