Happiness Commitment

Introduction

Uber is dedicated to facilitating great services, but we know that things don’t always go according to plan. We are ready to help if you have problems with your Uber Tasks experience. Your ability to submit an appeasement request to the Happiness Commitment is dependent upon your Task request being in compliance with the Uber Tasks Terms & Conditions.

Service Completion

When arranging for help with a task, ensure you’ve selected the task type that reflects the work you wish to have completed. Uber Tasks offers a limited selection of predefined tasks, and while using the Uber App, task helpers will only be completing one of those predefined tasks. Poor experiences resulting from work outside of the predefined options listed in the Uber App for Uber Tasks will be outside the scope of the Happiness Commitment.

If you arrange services with a task helper through our platform and you are not satisfied with the services provided, or if there are immediate issues with the work, Uber can provide an appeasement up to a specified amount. Any amount provided to you by Uber is a payment made at Uber’s discretion and is not an insurance payment. Uber does not provide any insurance coverage for any property damage or injuries that may occur to you or any third parties, including the task helper, during a task or while the task helper is traveling to and from the task.

If you fail to resolve an issue between you and the task helper, and subject to the terms, exclusions and limitations set forth in the Uber Tasks Terms and Conditions (including this Happiness Commitment), Uber may offer the following in its discretion on a case-by-case basis:

Up to Two Thousand Five Hundred Dollars ($2,500) as an appeasement for a significant lack of satisfaction with the work completed by the task helper, while using the Uber app.

Procedure for Appeasements

1. Insurance First: Any property damage claims must first be reported to and processed through your homeowner's or renter's or any other applicable insurance policies.

2. Reporting: If an issue arises, use the Help Center in the Uber App to notify us within seven business (7) days of the date of the task. Please provide all relevant documentation, which includes, but is not limited to:

a. Proof of an insurance claim filed;

b. Photos (or videos) of any reported issues;

c. Receipts to show value of items;

d. Repair estimates; and,

e. Any other information relevant to the appeasement request.

3. Resolution: Our team will assess the provided documents and the potential for any appeasements.

4. Processing Time: The resolution timeline can vary based on the complexity of the issue, response times, and provided documentation. However, Uber aims to complete the process in fifteen (15) business days. This proposed timeline is purely an estimate and Uber cannot guarantee your particular issue will be resolved within this timeframe.

As a condition to any payment to you by Uber through the Happiness Commitment, you agree:

• to release and hold harmless Uber from any further liability or obligations with respect to the facts and circumstances of the matter;
• to treat as confidential the resolution of the matter;
• to refund to Uber any amounts that Uber determines to have been erroneously paid to you; and,
• to execute and deliver to Uber a General Release Agreement upon request.

Frequently Asked Questions (FAQs)

How to report an issue?

Report through this form, which can also be found in the Help section of the Uber App. Be sure to select the relevant Uber Tasks request.

What do I need to submit?

• Photos, receipts, estimates, and other relevant documents.
• Description of the issue.

Does a payment from Uber replace my insurance?

• No, any payments are not substitutes for payments from your personal insurance policies. Your homeowners or renter’s insurance would be the applicable insurance coverage for any injuries or damages.

What isn't covered by the Happiness Commitment?

• The Happiness Commitment does not apply to any losses or damages related to the following:
  • Any legal costs (including attorney’s fees) or penalties associated with the work performed by the task helper;
  • Losses arising out of any intellectual property claim, data breaches or privacy violations;
  • Losses arising out of interruption of business, loss of income and/or loss of use, unemployment compensation, losses associated with the unauthorized access to Electronic Data, or any other indirect, consequential or special damages;
  • Losses for property damage exceeding the original value or replacement value (whichever is the lesser), less any standard depreciation;
  • Losses arising from negligence of a Customer or third party, or from Customer’s lack of supervision of the task;
  • Losses arising from a manufacturer’s or a product’s defects, or from pre-existing damages or conditions of the item or property, normal wear and tear, or deterioration;
  • Losses that are a normal part of or natural result of the task undertaken;
  • Losses arising from intentional acts, including but not limited to: (i) assault and battery, (ii) sexual abuse or molestation, (iii) identity theft or fraud;
  • Losses directly or indirectly arising out of flooding or water damage, or relating to mildew, mold, fungi, spores, or other bacteria or microorganisms of any type, nature or description, including but not limited to any substance whose presence poses an actual or potential threat to human health;
  • Losses arising from products containing or causing hazardous or harmful materials, communicable diseases, or pollution;
  • Displacement costs, including hotel and other accommodations;
  • Losses arising out of acts of nature, including but not limited to: pollution, earthquakes, and weather-related events such as rain, wind, etc.;
  • Losses arising from acts of terrorism;
  • Losses resulting from a theft without a valid police report;
  • Losses reported more than 7 business days after the Task took place; and
  • Losses with insufficient documentation.