Last Updated: October 14, 2016
For more information on Gift Cards, learn how Gift Cards work.
For support, report an issue with a Gift Card.
This Uber Gift Card Agreement (“Agreement”) is between the purchaser and/or redeemer (“you”) of a Uber Gift Card (“Gift Card”), and, depending upon the state where the Gift Card was purchased (as described below), either The Bancorp Bank or Bancorp Card Services, Inc. Bancorp Card Services, Inc. is an affiliate of The Bancorp Bank.
By purchasing and/or redeeming the Gift Card, you accept the following terms and conditions:
You must have an active and valid Uber account to redeem the Gift Card. The Gift Card may only be redeemed via the Uber app or the UberEATS app and used within the United States in cities where Uber is available. The Gift Card cannot be redeemed for UberRUSH, or used with family profiles or university campus cards, or for scheduled rides.
Please follow these steps to redeem the Gift Card in the Uber app: 1) Go to the Payment section in the Uber app; 2) Tap “Add Promo/Gift Code”; and 3) Enter the card’s Gift Code.
Please follow these steps to redeem the Gift Card in the UberEATS app: 1) Go to the profile icon in the UberEATS app; 2) Tap “Promotions”; and 3) Enter the card’s Gift Code.
You may be required to add a secondary payment method to use the Gift Card with the Uber app or the UberEATS app if the balance from the Gift Card is not sufficient to cover the price of your service. No fees apply to the Gift Card, and Gift Card funds never expire.
If you have other payment methods in your Uber account, the Gift Card will be set as your default payment method. If you wish to use another payment method, go to the Payment section in the Uber app and select the payment method before the Uber service is provided. The Gift Card cannot be reloaded with additional funds after purchase. The Gift Card is not redeemable outside of the United States, or in United States cities where Uber is not available. The Gift Card is not refundable, returnable or redeemable for cash except where required by law. You may not purchase other Gift Cards with the Gift Card.
Depending upon the Gift Card’s state of purchase, the Gift Card is issued either by 1) The Bancorp Bank, a Delaware state banking corporation; or 2) Bancorp Card Services, Inc., a South Dakota corporation. The Bancorp Bank shall be the issuer of the Gift Card for Gift Cards purchased in the following states: Alaska, Connecticut, the District of Columbia, Georgia, Idaho, Kansas, Maine, New Jersey, North Dakota, Puerto Rico, South Carolina, Vermont and Wyoming. Bancorp Card Services, Inc. shall be the issuer of the Gift Card for Gift Cards purchased in any other state. If the state of purchase cannot be determined from our records, The Bancorp Bank shall be the issuer in such instance. The issuer reserves the right to sell, transfer or assign the issuance of the Gift Card and/or funds underlying the Gift Card to another issuer, without notice to you.
The risk of loss of the Gift Card passes to the Gift Card purchaser at the time of purchase. The issuer or Uber are not responsible for lost, stolen or destroyed Gift Cards, and are not responsible for unauthorized use of the Gift Card. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND THE ISSUER’S AND UBER’S SOLE POTENTIAL LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.
The issuer reserves the right to void the Gift Card if the issuer suspects that the Gift Card was obtained or used fraudulently, unlawfully or otherwise in violation of this Agreement.
If any term of this Agreement is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms of this Agreement. For customer service, please visit uber.com/legal/gift.
Any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Gift Card; iii) your acquisition of the Gift Card; iv) your redemption of the Gift Card for use, or attempted use, within the Uber app; v) the amount of available funds on the Gift Card; or vi) advertisements, promotions or oral or written statements related to the Gift Card; no matter how described, pleaded or styled, shall be FINALLY and EXCLUSIVELY resolved by binding individual arbitration conducted by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules. This arbitration agreement is made pursuant to a transaction involving interstate commerce, and shall be governed by the Federal Arbitration Act (9 U.S.C. 1-16).
The issuer will pay the initial filing fee to commence arbitration and any arbitration hearing that you attend shall take place in the federal judicial district of your residence.
ARBITRATION OF YOUR CLAIM IS MANDATORY AND BINDING. NEITHER PARTY WILL HAVE THE RIGHT TO LITIGATE THAT CLAIM THROUGH A COURT. IN ARBITRATION, NEITHER PARTY WILL HAVE THE RIGHT TO A JURY TRIAL OR TO ENGAGE IN DISCOVERY, EXCEPT AS PROVIDED FOR IN THE AAA CODE OF PROCEDURE.
For a copy of the procedures, to file a Claim or for other information about this organization, contact it at: AAA, 335 Madison Avenue, New York, NY 10017, or at www.adr.org.
All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION OR PRIVATE ATTORNEY GENERAL ACTION OR JOINDER OR CONSOLIDATION OF ANY CLAIM WITH A CLAIM OF ANOTHER PERSON OR CLASS OF CLAIMANTS SHALL BE ALLOWABLE.
This arbitration provision shall survive: i) the termination of this Agreement; ii) the bankruptcy of any party; or iii) any transfer, sale or assignment of the Gift Card, or any amounts owed on the Gift Card, to any other person or entity. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.
IF YOU DO NOT AGREE TO THE TERMS OF THIS ARBITRATION PROVISION, DO NOT USE THE GIFT CARD. SAVE YOUR RECEIPT AND CONTACT IN-APP SUPPORT OR HELP.UBER.COM TO CANCEL THE GIFT CARD AND TO REQUEST A REFUND.