Uber Connect Terms and Conditions
1. Contractual Relationship
These Uber Connect Terms and Conditions (“Connect Terms”) govern your access and use of applications, websites, content, products, and services (the “Technology Services”) made available by Uber USA LLC and its parents, subsidiaries, representatives, affiliates, officers and directors (collectively, “Uber”) that enable users (“you” or “Package Sender” or “Package Recipient”) to arrange and schedule the delivery of package(s) (the “Package(s)”) to a designated address (“Delivery Services”) (collectively, the “Delivery Marketplace”). Delivery Services within the scope of these Connect Terms includes use of the Uber Connect (“Connect”) and/or Uber Errands (“Errands”) options within the Uber app.
By accessing or using the Delivery Marketplace, you confirm your agreement to be bound by the Connect Terms. If you do not agree to the Connect Terms, you may not access or use the Delivery Marketplace. Uber may immediately terminate these Connect Terms or the Delivery Marketplace with respect to you, or generally cease offering or deny access to the Delivery Marketplace or any portion thereof, at any time for any reason.
IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH UBER ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
2. Arbitration Agreement
By agreeing to the Connect Terms, you agree that you are required to resolve any claim that you may have against Uber on an individual basis in arbitration, as set forth in this Arbitration Agreement. This will preclude you from bringing any class, collective, or representative action against Uber, and also preclude you from participating in or recovering relief under any current or future class, collective, consolidated, or representative action brought against Uber by someone else.
Agreement to Binding Arbitration Between You and Uber
You and Uber agree that any dispute, claim or controversy arising out of or relating to (a) the Connect Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Delivery Marketplace at any time, whether before or after the date you agreed to the Connect Terms, will be settled by binding arbitration between you and Uber, and not in a court of law. Notwithstanding the foregoing, where you allege claims of sexual assault or sexual harassment occurring in connection with your use of the Delivery Marketplace, you may elect to bring those claims in a court of competent jurisdiction instead of arbitration. Uber agrees to honor your election of forum with respect to your individual sexual assault or sexual harassment claim but in so doing does not waive the enforceability of this Arbitration Agreement as to any other provision (including, but not limited to, the waivers provided in the following paragraph, which will continue to apply in court and arbitration), controversy, claim or dispute.
You acknowledge and agree that you and Uber are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding. Unless both you and Uber otherwise agree in writing, any arbitration will be conducted only on an individual basis and not in a class, collective, consolidated, or representative proceeding. However, you and Uber each retain the right to bring an individual action in small claims court and the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.
Rules and Governing Law
The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the AAA’s Consumer Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879.
The parties agree that the arbitrator (“Arbitrator”), and not any federal, state, or local court or agency, shall have exclusive authority to resolve any disputes relating to the interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or any part of this Arbitration Agreement is void or voidable. The Arbitrator shall also be responsible for determining all threshold arbitrability issues, including issues relating to whether the Connect Terms are unconscionable or illusory and any defense to arbitration, including waiver, delay, laches, or estoppel.
Notwithstanding any choice of law or other provision in the Connect Terms, the parties agree and acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. § 1 et seq. (“FAA”), will govern its interpretation and enforcement and proceedings pursuant thereto. It is the intent of the parties that the FAA and AAA Rules shall preempt all state laws to the fullest extent permitted by law. If the FAA and AAA Rules are found to not apply to any issue that arises under this Arbitration Agreement or the enforcement thereof, then that issue shall be resolved under the laws of the state of California.
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a form Demand for Arbitration - Consumer Arbitration Rules at www.adr.org or by calling the AAA at 1-800-778-7879). The Arbitrator will be either (1) a retired judge or (2) an attorney specifically licensed to practice law in the state of California and will be selected by the parties from the AAA's roster of consumer dispute arbitrators. If the parties are unable to agree upon an Arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the Arbitrator in accordance with the AAA Rules.
Location and Procedure
Unless you and Uber otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and Uber submit to the Arbitrator, unless you request a hearing or the Arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the Arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
The Arbitrator will render an award within the time frame specified in the AAA Rules. Judgment on the arbitration award may be entered in any court having competent jurisdiction to do so. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. An Arbitrator’s decision shall be final and binding on all parties. An Arbitrator’s decision and judgment thereon shall have no precedential or collateral estoppel effect. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law. Uber will not seek, and hereby waives all rights Uber may have under applicable law to recover attorneys’ fees and expenses if Uber prevails in arbitration.
Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Uber will pay all such fees, unless the Arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).
Notwithstanding the provisions in Section 1 above, regarding consent to be bound by amendments to these Connect Terms, if Uber changes this Arbitration Agreement after the date you first agreed to the Connect Terms (or to any subsequent changes to the Connect Terms), you may reject any such change by providing Uber written notice of such rejection within 30 days of the date such change became effective, as indicated in the “Effective” date above. This written notice must be provided either (a) by mail or hand delivery to our registered agent for service of process, c/o Uber USA, LLC (the name and current contact information for the registered agent in each state are available online here), or (b) by email from the email address associated with your Account to: email@example.com. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this Arbitration Agreement. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and Uber in accordance with the provisions of this Arbitration Agreement as of the date you first agreed to the Connect Terms (or to any subsequent changes to the Connect Terms).
Severability and Survival
If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Connect Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties’ ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration, and the parties agree that litigation of those claims shall be stayed pending the outcome of any individual claims in arbitration.
3. The Delivery Marketplace
The Delivery Marketplace enables users to arrange and schedule Delivery Services with third party providers of such services (“Service Providers”) under agreement with Uber.
YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN DELIVERY SERVICES THROUGH THE USE OF THE DELIVERY MARKETPLACE DOES NOT ESTABLISH UBER AS A PROVIDER OF TRANSPORTATION, LOGISTICS OR DELIVERY SERVICES OR AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS OR DELIVERY SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY UBER OR ANY OF ITS AFFILIATES.
4. Access and Use of the Delivery Marketplace
You may not authorize third parties to use your Account to access and use the Delivery Marketplace. You agree to comply with all applicable laws when accessing or using the Delivery Marketplace, and you may only access or use the Delivery Marketplace for lawful purposes.
You may not in your access or use of the Delivery Marketplace cause nuisance, annoyance, inconvenience, or property damage, whether to Service Providers or any other party.
You may not access the Delivery Marketplace or use the Delivery Service to send any Prohibited Items (“Prohibited Items”). Prohibited Items include, but are not limited to:
- Illegal items;
- Firearms, weapons, ammunition, and their parts;
- Highly perishable food or beverages (e.g., raw meat or dairy products);
- Pharmaceutical products, over-the-counter medications, vitamins, or supplements;
- Recreational drugs, drug paraphernalia, or tobacco products;
- Money, gift cards, lottery tickets, or transferable securities; Dangerous or hazardous items, including explosives, items that are poisonous or flammable (e.g., paints or adhesives containing a flammable liquid), substances and material identified in the Hazardous Materials Table in 49 CFR section 172.101, or material determined to be hazardous under 49 U.S.C. section 5103 et. seq. and transported in a quantity requiring placarding according to regulations prescribed under 49 CFR, Subtitle B, Chapter I, Subchapter C, hazardous waste (e.g., hypodermic needles), or medical waste;
- Stolen goods;
- Fragile items;
- Sexual aids; obscene or pornographic material;
- Livestock, regulated species (e.g., noxious weeds, prohibited seeds), or animal parts, bloods, or fluids; or
- Any items for which you do not have permission to send.
The above list of Prohibited Items is not exhaustive. Uber retains the discretion to prohibit additional items that are not on the above list. For a current list of Prohibited Items for Delivery Services, please see here.
The Package(s), together, per trip, (i) may not be greater than 30 pounds, (ii) must fit comfortably in the trunk of a mid-size motor vehicle, and (iii) may not have a total value greater than $100 USD.
Package(s) must be securely closed and sealed for safe transport and delivery.
Through the Errands option, where available, you may request Delivery Services that require the pick-up and/or drop-off of package(s) inside a third-party business location. Only the pick-up and/or drop-off of package(s) inside a third-party business location is permitted; other tasks are not within the scope of the Delivery Marketplace. Package(s) must have been purchased prior to the performance of Delivery Services; a Service Provider is not able to purchase items for you through the Errands option.
The Errands option may be offered on an individual delivery or hourly basis, depending on market availability and subject to Uber’s sole discretion.
All requirements for accessing the Delivery Marketplace or using Delivery Services contained herein in the Connect Terms apply to the Errands option as well as the Connect option.
Refusal or Rejection of Deliveries
At a Service Provider’s sole discretion, a Service Provider may refuse to pick up or deliver the Package(s), or cancel the delivery after acceptance for any reason; provided at all times, Service Providers must comply with the Community Guidelines.
Delivery, Redelivery, and Undeliverable Packages
If the Service Provider is not able to complete the delivery because, for example, the Package Recipient is not at the delivery location to accept the delivery, the Service Provider may attempt to arrange for the return of the Package to you. You acknowledge and agree that you may be charged for any costs associated with a delivery failure or a return delivery.
If the Service Provider is not able to return the Package, you acknowledge and agree that the Package may be left at the original pickup location, an Uber Greenlight Hub (if available in the particular market), with local law enforcement or, provided you send the Service Provider written instruction via the Technology Services, at the delivery location. To the extent feasible and if requested by you, Uber will also attempt to facilitate an exchange of the undelivered Package between you and the Service Provider. You acknowledge and agree that you may be charged additional fees in connection with the return, redelivery or disposal of your Package.
The Package Recipient will receive a message from Uber notifying them that they will be receiving a Package via Connect or Errands, and the message will provide them the opportunity to contact the Service Provider to arrange for Package delivery (the “Package Recipient Notice”). Where a Package Recipient is arranging for a delivery of a package from a Package Sender via Connect or Errands, the Package Sender will receive a Package Sender Notice, which will provide them the opportunity to contact the Service Provider to arrange for Package pickup. (The Package Recipient Notice and the Package Sender Notice are referred to together as the “Package Notice”.)
For Package Notices going to existing Uber app users, the Package Notice may be a push notification, or an SMS message, depending on their app user preferences.
For Package Senders or Package Recipients who are not existing Uber app users, the Package Notice may be an SMS message from Uber, which the Package Sender or Package Recipient receives, if applicable, pursuant to the following terms:
Package Recipient or Package Sender can cancel the SMS service at any time by texting "STOP" in response to the SMS message from Uber.
After sending the SMS message "STOP" to Uber, Uber will send Package Recipient or Package Sender an SMS message to confirm that they have been unsubscribed. After this, they will no longer receive SMS messages from Uber.
If the Package Recipient or Package Sender experiences issues with the messaging program they can reply with HELP for more assistance.
5. Disclaimers; Limitation of Liability; Indemnity
THE DELIVERY MARKETPLACE IS PROVIDED "AS IS" AND "AS AVAILABLE." UBER DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE CONNECT TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, UBER MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE DELIVERY MARKETPLACE OR ANY SERVICES OR GOODS REQUESTED THROUGH OR TRANSPORTED THROUGH THE USE OF THE DELIVERY MARKETPLACE, OR THAT THE DELIVERY MARKETPLACE WILL BE UNINTERRUPTED OR ERROR-FREE. UBER DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF SERVICE PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE DELIVERY MARKETPLACE, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY
IN NO EVENT SHALL UBER’S AGGREGATE LIABILITY EXCEED $100 USD.
UBER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE DELIVERY MARKETPLACE, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF UBER, EVEN IF UBER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
UBER SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE DELIVERY MARKETPLACE OR YOUR INABILITY TO ACCESS OR USE THE DELIVERY MARKETPLACE; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY SERVICE PROVIDER, EVEN IF UBER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UBER SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND UBER'S REASONABLE CONTROL.
YOU ASSUME EXPOSURE TO AND RISK OF ANY LOSS, THEFT, TAMPERING OR DELAY IN YOUR USE OF THE DELIVERY MARKETPLACE. UBER DOES NOT MAINTAIN INSURANCE FOR LOSS, DAMAGE, OR THEFT. YOU SHOULD CONTACT AN INSURANCE AGENT OR BROKER IF INSURANCE COVERAGE IS DESIRED. UBER DOES NOT PROVIDE INSURANCE COVERAGE.
IF YOU USE THE DELIVERY MARKETPLACE TO ARRANGE DELIVERY SERVICES AND SEND FOOD OR BEVERAGES NOT OTHERWISE PROHIBITED BY THESE CONNECT TERMS, YOU ASSUME FULL RESPONSIBILITY FOR SUCH ITEMS AFTER DELIVERY, INCLUDING ANY DAMAGE DUE TO TEMPERATURE SENSITIVITY AND/OR TAMPERING. YOU FURTHER ASSUME FULL RESPONSIBILITY FOR CHILLING ANY PERISHABLES IMMEDIATELY UPON DELIVERY TO HELP MAINTAIN THE SAFETY AND QUALITY OF THOSE ITEMS.
THE DELIVERY MARKETPLACE MAY BE USED BY YOU TO REQUEST AND SCHEDULE DELIVERY SERVICES WITH INDEPENDENT THIRD PARTY SERVICE PROVIDERS, BUT YOU AGREE THAT UBER HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY DELIVERY OR LOGISTICS SERVICES PROVIDED TO YOU BY SERVICE PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE CONNECT TERMS.
THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, UBER’S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW. THIS PROVISION SHALL HAVE NO EFFECT ON UBER’S CHOICE OF LAW PROVISION SET FORTH BELOW.
You agree to indemnify and hold Uber and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Delivery Marketplace or services or goods obtained through your use of the Delivery Marketplace, including, but not limited to, any harm caused by a Package(s); (ii) your breach or violation of any of these Connect Terms; (iii) Uber's use of your User Content; or (iv) your violation of the rights of any third party, including Service Providers.
6. Other Provisions
Uber may in its sole discretion change the Connect Terms or any aspect of the Delivery Marketplace, the Technology Services or cancel the Delivery Marketplace at any time without notice to you. To the maximum extent permitted by law, your continued use of the Delivery Marketplace after the effective date of the revised Connect Terms constitutes your acceptance of the terms. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or the Connect Terms.
Choice of Law
These Connect Terms are governed by and construed in accordance with the laws of the State of California, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to you. However, the choice of law provision regarding the interpretation of these Connect Terms is not intended to create any other substantive right to non-Californians to assert claims under California law whether that be by statute, common law, or otherwise. These provisions, and except as otherwise provided in Section 2 of these Connect Terms, are only intended to specify the use of California law to interpret these Connect Terms and the forum for disputes asserting a breach of these Connect Terms, and these provisions shall not be interpreted as generally extending California law to you if you do not otherwise reside in California. The foregoing choice of law and forum selection provisions do not apply to the arbitration clause in Section 2 or to any arbitrable disputes as defined therein. Instead, as described in Section 2, the Federal Arbitration Act shall apply to any such disputes.
Claims of Copyright Infringement
Claims of copyright infringement should be sent to Uber's designated agent. Please visit Uber’s web page at https://www.uber.com/legal/intellectual-property/copyright/global for the designated address and additional information.
Uber may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or telephone). You may give notice to Uber, with such notice deemed given when received by Uber, at any time by first class mail or pre-paid post to our registered agent for service of process, c/o Uber USA, LLC. The name and current contact information for the registered agent in each state are available online here.
You may not assign these Connect Terms without Uber’s prior written approval. Uber may assign these Connect Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Uber’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Uber or any Service Provider as a result of the Connect Terms or use of the Delivery Marketplace. If any provision of these Connect Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Uber’s failure to enforce any right or provision in these Connect Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Uber in writing. This provision shall not affect the Severability and Survivability section of the Arbitration Agreement of these Connect Terms.