These Uber Connect Terms and Conditions (“Connect Terms”) govern your access and use of applications, websites, content, products, and services (the “Technology Services”) made available by Uber India Systems Private Limited, a private limited liability company established in India , having its registered office at Regus Business Platinum Centre Pvt. Ltd., Level 13, Platinum Techno Park, Plot No.17/18, Sec-30A, Vashi, Navi Mumbai, Maharashtra-400705 along with office in other states with Corporate Identification Number U74120MH2013FTC247008 (“Uber”) that enable users to arrange and schedule the delivery of package(s) (the “Package(s)”) to a designated address (“Delivery Services”) (collectively, the “Delivery Marketplace”).
By accessing or using the Delivery Marketplace, you confirm your agreement to be bound by the Connect Terms. If you do not agree to the Connect Terms, you may not access or use the Delivery Marketplace. Uber may immediately terminate these Connect Terms or the Delivery Marketplace with respect to you, or generally cease offering or deny access to the Delivery Marketplace or any portion thereof, at any time for any reason.
IMPORTANT: PLEASE REVIEW THE ARBITRATION AGREEMENT SET FORTH BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH UBER ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ENTERING THIS AGREEMENT, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND ALL OF THE TERMS OF THIS AGREEMENT AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THIS IMPORTANT DECISION.
The Delivery Marketplace enables users to arrange and schedule Delivery Services with third party providers of such services (“Service Providers”).
YOU ACKNOWLEDGE THAT YOUR ABILITY TO OBTAIN DELIVERY SERVICES THROUGH THE USE OF THE DELIVERY MARKETPLACE DOES NOT ESTABLISH UBER AS A PROVIDER OF TRANSPORTATION, LOGISTICS OR DELIVERY SERVICES OR AS A TRANSPORTATION CARRIER AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS OR DELIVERY SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY UBER OR ANY OF ITS AFFILIATES.
2.1. Access and Use of the Delivery Marketplace
This part sets out the additional obligations that apply to your choice to use the Uber Connect request option. These terms apply in addition to any other rights or obligations set out in the Terms.
2.2. User Requirements
You may not authorize third parties to use your Account to access and use the Delivery Marketplace. You agree to comply with all applicable laws when accessing or using the Delivery Marketplace, and you may only access or use the Delivery Marketplace for lawful purposes.
You agree that before initiating a Delivery Service on the Delivery Marketplace, you are well aware of these contents of the Package sent or requested by you, and that such contents are legal and within limits of transportation under any applicable law.
You may not in your access or use of the Delivery Marketplace cause nuisance, annoyance, inconvenience, or property damage, whether to Service Providers or any other party.
2.3. Prohibited Items
You may not access the Delivery Marketplace or use the Delivery Service to send any Prohibited Items (“Prohibited Items”). Prohibited Items include, but are not limited to:
- Illegal items;
- Firearms, weapons, ammunition, and their parts;
- Highly perishable food or beverages (e.g., frozen products);
- Recreational drugs, drug paraphernalia, or tobacco products;
- currency (paper or coin) of any nationality, securities (including stocks and bonds, share certificates and blank signed share transfer forms), coupons, stamps, negotiable instruments in bearer form, cashier's cheques, travellers’ cheques, money orders, passports, credit/debit/ATM cards, , lottery tickets, gambling devices, work of arts, antiques s;
- Dangerous or hazardous items, including explosives, items that are poisonous or flammable (e.g., paints or adhesives containing a flammable liquid),, hazardous waste (e.g., hypodermic needles), or medical waste;
- Stolen goods;
- Fragile items;
- Sexual aids; obscene or pornographic material;
- Livestock, regulated species (e.g., noxious weeds, prohibited seeds), human corpses, organs or body parts, blood, urine and other liquid diagnostic specimens or animal parts, bloods, or fluids;
- gold and silver ore, bullion, precious metals and stones, jewellery, semi-precious stones including commercial carbons or industrial diamonds;
- any prepared food from restaurants or any other commercial prepared food vendor
- Any items for which you do not have permission to send.
The above list of Prohibited Items is not exhaustive. Uber retains the discretion to prohibit additional items that are not on the above list. For a current list of Prohibited Items, please see here.
You also agree that, upon becoming aware of the commission of any offence or your intention to commit any offence upon initiating or during a Delivery Service of any non-permitted item(s) or otherwise restricted under applicable law,us or the Service Provider may report such information to the law enforcement authorities.
2.4. Package Restrictions
The Package(s), together, per trip, may not be greater than 10*10*10 in measurements and 5 kilograms in weight. You must prepare and securely close and seal the Package(s) for safe delivery.
2.5. Refusal or Rejection of Deliveries
At a Service Provider’s sole discretion, a Service Provider may refuse to pick up or deliver the Package(s), or cancel the delivery after acceptance for any reason; provided at all times, Service Providers must comply with the Community Guidelines.
2.6. Delivery, Redelivery, and Undeliverable Packages
If the Service Provider is not able to complete the delivery because, for example, the recipient is not at the delivery location to accept the delivery, the Service Provider may attempt to arrange for the return of the Package to you. You acknowledge and agree that you may be charged for any costs associated with a delivery failure or a return delivery.
If the Service Provider is not able to return the Package, you acknowledge and agree that the Package may be left at the original pickup location, an Uber Greenlight Hub (if available in the particular market), with local law enforcement or, provided you send the Service Provider written instruction via the Technology Services, at the delivery location. To the extent feasible and if requested by you, Uber will also attempt to facilitate an exchange of the undelivered Package between you and the Service Provider. You acknowledge and agree that you may be charged additional fees in connection with the return, redelivery or disposal of your Package.
The delivery marketplace is provided "as is" and "as available." Uber disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these connect terms, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement. In addition, Uber makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the delivery marketplace or any services or goods requested through or transported through the use of the delivery marketplace, or that the delivery marketplace will be uninterrupted or error-free. Uber does not guarantee the quality, suitability, safety or ability of service providers. You agree that the entire risk arising out of your use of the delivery marketplace, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
3.2. Limitation of Liability
In no event shall uber’s aggregate liability exceed the amount paid by you for the delivery service.
Uber shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the delivery marketplace, regardless of the negligence (either active, affirmative, sole, or concurrent) of Uber, even if Uber has been advised of the possibility of such damages.
Uber shall not be liable for any damages, liability or losses arising out of: (i) your use of or reliance on the delivery marketplace or your inability to access or use the delivery marketplace; or (ii) any transaction or relationship between you and any service provider, even if Uber has been advised of the possibility of such damages. Uber shall not be liable for delay or failure in performance resulting from causes beyond Uber's reasonable control.
You assume exposure to and risk of any loss, theft, tampering or delay in your use of the delivery marketplace. Uber does not maintain insurance for loss, damage, or theft. You should contact an insurance agent or broker if insurance coverage is desired. Uber does not provide insurance coverage.
If you use the delivery marketplace to arrange delivery services and send food or beverages not otherwise prohibited by these connect terms, you assume full responsibility for such items after delivery, including any damage due to temperature sensitivity and/or tampering. You further assume full responsibility for chilling any perishables immediately upon delivery to help maintain the safety and quality of those items.
The delivery marketplace may be used by you to request and schedule delivery services with independent third party service providers, but you agree that Uber has no responsibility or liability to you related to any delivery or logistics services provided to you by service providers other than as expressly set forth in these connect terms.
You agree to indemnify and hold Uber and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees), arising out of or in connection with: (i) your use of the Delivery Marketplace or services or goods obtained through your use of the Delivery Marketplace, including, but not limited to, any harm caused by a Package(s); (ii) your breach or violation of any of these Connect Terms; (iii) Uber's use of your User Content; or (iv) your violation of the rights of any third party, including Service Providers.
Uber may in its sole discretion change the Connect Terms or any aspect of the Delivery Marketplace, the Technology Services or cancel the Delivery Marketplace at any time without notice to you. To the maximum extent permitted by law, your continued use of the Delivery Marketplace after the effective date of the revised Connect Terms constitutes your acceptance of the terms. If any change is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or the Connect Terms.
4.2. Governing Law and Disputes
These Connect Terms are governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Deliver Services or these Connect Terms, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be resolved in accordance with the Terms.
You may not assign these Connect Terms without Uber’s prior written approval. Uber may assign these Connect Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Uber’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Uber or any Service Provider as a result of the Connect Terms or use of the Delivery Marketplace. If any provision of these Connect Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Uber’s failure to enforce any right or provision in these Connect Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Uber in writing.