By purchasing and/or using Uber Cash, you accept the following terms and conditions:
This Uber Cash Purchase Agreement ("Agreement") is between Uber Portier Canada Inc. (“Uber”) and the purchaser and/or redeemer of Uber Cash (“you”).
"Uber Cash" means: (i) a load amount value in the form of an Uber Gift Card (“Gift Card”) and (ii) in some but not necessarily all cases, supplemental or “bonus” value provided to you as a promotion by Uber.
You may be required to add a secondary payment method to use Uber Cash with the Uber app or UberEATS app. Uber Cash will be set as your default payment method. If you wish to use another payment method, go to the ‘Payment’ section in the Uber app and select the payment method before the Uber service is provided.
No fees apply and the load value never expires.
Uber offers the opportunity to auto-refill your Uber Cash. You may opt to have your payment method automatically charged whenever your Uber Cash balance is running low. With auto-refill your card will be charged the amount you selected every time your Uber Cash drops below $10. You’ll continue to get a bonus issued by Uber, provided that Uber reserves the right to modify at its sole discretion the amount of supplemental or "bonus" value portion of Uber Cash provided to you as a promotion by Uber at each auto-refill, subject to applicable law and provided that a lowering of the amount of promotional value you receive upon auto-refill will be accompanied by notice to you and an opportunity to turn off the auto-refill feature. Purchases of Uber Cash via auto-refill, and associated charges to your payment method, are not refundable or revocable except where required by law. You can choose to turn off the auto-refill feature any time before the next charge from the app menu, but the auto-refill charge amount you selected will continue unless and until you elect to turn it off.
In Quebec only, if your balance is less than CDN $5.00, you can obtain a refund by contacting Uber Support. No portion of Uber Cash is refundable, returnable or redeemable for cash except where required by law. Any refunds for purchases made using Uber Cash will be credited in the form of Uber Cash. Uber is not responsible for unauthorized use of Uber Cash. Uber reserves the right to suspend or void their respective portions of Uber Cash if Uber suspects that the Uber Cash was obtained or used fraudulently, unlawfully, or otherwise in violation of this Agreement.
Uber may modify any of this Agreement’s terms and conditions at any time, upon 30 days’ written notice to you, which notice shall set out the existing provisions and amended provisions, the date of the coming into force of the modification and, if applicable, your right to refuse the modification as described in the next sentence. You may refuse a modification which involves an increase of your obligations or a reduction in Uber’s obligations by sending Uber a notice to that effect no later than 30 days after the modification comes into force. Uber reserves the right to sell, transfer or assign the funds underlying Uber Cash to another issuer, without notice to you. The most current Agreement shall be effective upon Uber’s posting of such modified Agreement. Your use of any portion of Uber Cash after such posting constitutes your acceptance of the modified Agreement. If any term of this Agreement is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms of this Agreement. Your Uber Cash balance can be viewed in your account online or on the Uber app. For customer service, please visit Uber’s help page.
IMPORTANT: PLEASE READ THE FOLLOWING ARBITRATION REQUIREMENT. YOU WILL HAVE TO RESOLVE DISPUTES THROUGH ARBITRATION. YOU WILL NOT BE ELIGIBLE TO GET MONEY OR OTHER RELIEF THROUGH A COURT PROCEEDING.
You are free to get advice or representation from a lawyer about the arbitration requirement.
Unless prohibited by law, all disputes arising out of or relating in any way to: i) this Agreement; ii) the Gift Card; iii) your acquisition of the Gift Card; iv) your redemption of the Gift Card for use, or attempted use, within the Uber app; v) the amount of available funds on the Gift Card; or vi) advertisements, promotions or oral or written statements related to the Gift Card, will be finally and conclusively adjudicated and resolved by arbitration under the Arbitration Rules (“ADRIC Rules”) of the ADR Institute of Canada, Inc. (“ADRIC”), except as modified here. The arbitration will be in English or French as you choose. The arbitration may be held anywhere the arbitrator considers appropriate, including remotely by telephone or Internet.
You will have to pay some fees to arbitrate, as described in the ADRIC Rules.
However, before beginning the arbitration, the party with the claim will first try to informally negotiate with the other party, in good faith, a resolution of the dispute for not less than 30 days but no more than 45 days unless extended by agreement. During the negotiation period, any otherwise applicable limitation period will be tolled (temporarily suspended).
Nothing here prevents you from filing a claim with a government agency.
This arbitration requirement survives: (i) the termination of this Agreement; (ii) the bankruptcy of any party; and (iii) any transfer, sale or assignment of the Gift Card, or any amounts owed on the Gift Card, to any other person or entity. If any part of it is deemed invalid or unenforceable, the other parts remain in force.
This Agreement is governed by and construed in accordance with the laws of Ontario, Canada, excluding its rules on conflicts of laws.