Every driver or delivery person who uses the Uber platform has a responsibility to drive safely and follow the established rules of the road and all applicable laws. If we receive serious or repeated reports of dangerous driving and/or violations of applicable driving laws, the driver or delivery person may lose access to their account, as stated in their Platform Access Agreement with Uber.*
- According to our partners at the Governors Highway Safety Association (GHSA), distraction can take many forms—from phone handling or texting to drinking a cup of coffee or adjusting your visor—and those behaviors may take a driver’s focus off the road.
- Drowsy driving is a form of distracted driving. Read the Drowsy Driving Policy here.
Not following traffic laws
We expect everyone who uses the Uber platform to do their part and follow local traffic laws and regulations. That includes:
- Following signs, traffic lights, and signals
- Turning only where permitted
- Signaling before turning or changing lanes
- Yielding the right of way to pedestrian
- Not driving or stopping in a bike lane or crosswalk
Examples of aggressive driving include:
- Braking suddenly
- Abruptly accelerating or stopping
- Swerving, including into pedestrian walkways or bike lanes
Driving under the influence
- Using or being under the influence of alcohol or other drugs when using the Driver app
- Uber has a Zero Tolerance Policy on driving under the influence; you can find more information about this policy here.
Riders can contact customer support and report instances when their driver drove dangerously. Unsafe driving reports include any complaint that mentions a specific issue with the driver’s operation of the vehicle that resulted in a perceived unsafe, high-risk, or dangerous experience.
Uber is committed to helping every experience for riders and drivers feel safe, respectful, and positive. If a rider feels that their driver was driving in an unsafe manner during a trip, we ask them to let us know by reaching out to our customer support team here or in the Uber app.
Every time a rider reports potentially dangerous driving, a driver receives an in-app message letting them know about the complaint. We also let them know that serious or repeated claims of unsafe driving can result in their loss of access to the Driver app. If a driver receives repeated reports of dangerous driving, we’ll let them know that their account is at risk of deactivation if the reports continue.
Our teams proactively review each report for signs of fraud. We are continually implementing new processes and technology to identify and discourage user fraud. Any report we find to be related to fraud would not affect a driver’s safety history or their status on the Driver app. Users who submit false information to Uber or otherwise engage in fraudulent activity violate Uber’s Community Guidelines and risk losing access to the Uber platform.
* For more information about the types of conduct that can cause a user to lose access to the Uber platform, read our Community Guidelines; go here to understand why drivers and delivery people lose account access.
Note: Our Community Guidelines apply to everyone who uses the Uber platform, including drivers, riders, delivery people, Uber Eats users, and merchants. Drivers and delivery people are independent third-party providers and not actual agents, ostensible agents, or employees of Uber.