Uber Pro UK Terms and Conditions

Key Principles

Uber Pro Programme ("UberPro") is a customer loyalty and rewards programme, designed to enhance a Partner-Driver’s experience of using the Uber App.

These terms and conditions ("Terms") set out UberPro as provided by Uber B.V. or any other affiliated company ("Uber" or "we").

Partner-Drivers who participate in UberPro, can access Rewards, according to their UberPro tier status.

UberPro is made available at Uber's discretion, as an additional service provided by Uber to Partner-Drivers.

To facilitate UberPro and the Rewards we will process and share certain personal data, such as contact details and tier.

Uber may change or cancel UberPro at any time.

You may opt-out of UberPro at any time by letting us know in the way set out below.

Partner-Drivers who decide to opt-out or do not meet the tier requirements of UberPro will not be affected and are free to continue to use the Uber App as they choose - including deciding if, when and where to drive, as well as choosing whether to take trips when logged on.

You continue to be subject to the Driver Terms ("Driver Terms"), Community Guidelines ("Community Guidelines") and Uber’s Privacy Policy when using the Uber App.

PART 1 - TERMS

UberPro Eligibility

All active Partner-Drivers will be eligible to participate in UberPro, unless you have chosen to opt-out.

Eligibility for specific tiers and the corresponding rewards are based on the way you use the Uber App. This is set out in more detail in the next two sections below.

How is your UberPro Tier determined?

UberPro offers various membership tiers ("Tier(s)"). The different Tiers unlock access to certain rewards offered by Uber and/or third parties ("Rewards").

Partner-Drivers may earn points to access the different Tiers and the Rewards offered in each Tier ("Points").

There are four (4) Tiers available to Partner-Drivers.

You will unlock a new Tier if you achieve the applicable Tier requirements (as set out in the table below) in a Programme Period (as defined below). The requirements for each Tier are based on whether your Partner-Driver Account is registered in London or registered outside of London, in the rest of the UK (the "Rest of the UK").

London

The Rest of the UK

As soon as you earn the number of required Points for a Tier and meet the applicable requirements (as set out above), you will automatically be moved to the applicable Tier.

You will earn Points in the following fixed three (3) month periods, (i) 1 October - 31 December; (ii) 1 January - 31 March, (iii) 1 April - 30 June; and (iv) 1 July - 30 September, each a "Programme Period".

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

If you are moved to the next Tier during any Programme Period, you will hold that Tier for the remainder of the applicable Programme Period and for the duration of the next Programme Period, provided that you continue to meet the applicable requirements for that Tier.

Maintaining your Tier - Quality Standards

In order to maintain your Gold, Platinum or Diamond Tier status during the entire applicable Programme Period, you must maintain, at all times:

(collectively, the Quality Standards). Your Partner-Driver cancellation rate will be calculated based on the previous 30 days from your last completed trip. Your rating is calculated over the last 500 rated trips you have completed, or the total amount of rated trips you have completed.

If you do not meet the Quality Standards during a Programme Period you will:

(i) lose your current Tier status and access to the corresponding Rewards; and

(ii) be moved down to the Blue Tier, unless:

(iii) you meet the Quality Standards for a higher Tier; or

(iv) you choose to opt out of UberPro in accordance with the ‘Opt Out’ section below.

Uber will send you a notification if you are at risk of losing your Tier status.

Once you achieve a Tier level, some but not all Rewards may be available for you to access immediately (please see Part 2 - Individual Rewards for further information). You may be required to exit the Uber Driver App, go offline and then come back online again in order to access the specific Rewards.

How to earn Points

London

You will earn 1 Point for every trip you complete as a Partner-Driver in the UK.

You will earn 2 Points when you complete a trip during the following times (displayed in the local time zone) (Additional Point Hours):

Rest of UK

You will earn 1 Point for every trip you complete as a Partner-Driver in the UK.

You will earn 3 Points when you complete a trip during the following times (displayed in the local time zone) (Additional Point Hours):

Points will be added to your UberPro Account (as defined in the ‘Change to UberPro’ section below) in the Programme Period during which Uber processes the applicable Points (which may be a different Programme Period to when those Points were earned).

No Points will be earned where you use any services provided by Uber as a rider or eater.

Points earned in connection with UberPro have no monetary value and may not be exchanged for cash.

Uber may revoke Points or adjust your Points balance where in Uber's sole discretion, Uber believes, that such Points were obtained under or in connection with any fraud, misuse of the Uber Driver App or in breach of your Driver Terms, the Community Guidelines and/or these Terms.

UberPro Account and Points balances

You will be provided with an UberPro account which will be linked to your Partner-Driver Account and will be accessible via your Uber Driver App ("UberPro Account"). Your UberPro Account and the associated benefits are personal to you and cannot be shared.

You will be able to view your Points, Tier and Rewards via your UberPro Account.

You can view your current Points balances within the profile page of your Uber Driver App under "Points Balance". Points earned will usually be shown in your UberPro Account straight after your trip.

If you discover any issues with the transactions posted to your UberPro Account you will need to report it within one month after you discover the issue by contacting Uber (contact details are set out in ‘Contact Us’ section below).

Uber will have sole discretion in decisions relating to the credit of Points to your UberPro Account but will act reasonably in doing so.

Uber will use reasonable efforts to ensure Points balances are accurate, however, there may be a delay in displaying Points in your UberPro Account where there is a system outage or other technical issue.

Your Points will not carry over into the next Programme Period and your Points balance will be reset to zero at the end of each Programme Period.

Opting out

UberPro is designed to enhance your experience of the Uber App. If you don’t want to participate, you may opt-out at any time and for any reason. To opt-out of UberPro, you will need to contact Uber Support and make this request. You can contact Partner Support via the "Help" section of the app, or at https://help.uber.com/. Please allow up to 7 days for your opt-out request to be processed.

After your opt-out request has been processed (i) your UberPro Account will be closed and (ii) you will not be able to access any Rewards.

You can opt back into UberPro at any time by contacting us at https://help.uber.com/.

Changes to UberPro

UberPro is a new and exciting customer reward programme. We want it to work and enhance your experience of the Uber App. However, it is not guaranteed, and we may need or choose to vary it from time to time or cancel it. We will update you of any key changes to UberPro.

You agree that your continued participation in UberPro or access to or use of your UberPro Account shall be deemed your acknowledgement of any modifications to these Terms.

If you do not agree to any changes to these Terms you may opt-out of UberPro in accordance with the ‘Opt Out’ section above.

If Uber has to cancel UberPro, no Points will be earned after the cancellation date, and all UberPro memberships and Rewards will be terminated, in accordance with the terms of each Reward agreed to by the third party Reward provider and the Partner-Driver, as the case may be.

Closure of your UberPro Account

Uber may close your UberPro Account in the case of fraud, misuse of the Uber app or breach of your Driver Terms, the Community Guidelines and/or these Terms.

If your Partner-Driver Account is permanently deactivated your UberPro Account will also be closed.

If your UberPro Account is closed, you will no longer be a part of UberPro and all Points earned during the relevant Programme Period will be forfeited. However, this will not affect any Rewards you have redeemed prior to closure.

Rewards

All Rewards are granted at the discretion of Uber and may change or be cancelled at any time.

Rewards are not redeemable for Points and have no cash value.

Reward details, terms and limitations are set out in Part 2 of these Terms.

Rewards provided by third parties may require additional action by you, including, agreeing to additional terms or creating an account with such third party.

Partner-Drivers are responsible for all taxes that may be owed in the receipt of Rewards.

Uber is not responsible, and disclaims all liability for the products or services offered by third parties in connection with UberPro.

To ensure the success of UberPro, Uber may collect information on such third party Rewards-based transactions for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Partner-Driver.

Personal Data

To facilitate your participation in UberPro, Uber will process certain personal data, such as cancellation rate, star rating average and the amount of trips you have taken, to calculate the applicable Tier status. If you elect to activate a Reward offered by a third party Rewards provider, Uber will share your name and contact details to improve the sign up process and confirm the applicable Tier status. The third party Rewards provider may collect additional data during their sign up process, and independently inform you thereof.

The third party rewards provider will act as the data controller for your personal data it receives from Uber on your behalf and that it collects to provide you with the rewards. We encourage you to read their privacy policy. Uber will be the data controller for the personal data it processes to calculate your tier status and send you updates of your tier status and rewards. For more information, and to learn about your privacy rights, please visit this webpage with more information and read our Privacy Policy.

Dispute Resolution and Governing Law

Dispute Resolution Process. In the event of any dispute arising out of or in connection with these Terms, the parties agree in the first instance to discuss and consider referring the dispute to mediation in accordance with the Centre for Effective Dispute Resolution ("CEDR") Model Mediation Procedure (or such other procedure as may be agreed). If the other party do not agree to mediation, Uber may, in its sole discretion, refer the dispute to mediation at its own cost. Neither party may commence any court proceedings in relation to any dispute arising out of these Terms until (1) the parties have agreed in writing not to mediate or (2) at least 28 days has passed since written notice of the dispute is given by either party, provided that the right to issue proceedings is not prejudiced by a delay.

Governing Law and Jurisdiction. These Terms shall be exclusively governed by and construed in accordance with the laws of England and Wales, excluding its rules on conflicts of laws. The Vienna Convention on the International Sale of Goods of 1980 (CISG) shall not apply. Except as set forth above, each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms or their subject matter or formation.

Disclaimer

UberPro and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of Uber's control. We are not responsible for any unavailability, interruptions or errors of UberPro, its features or any Rewards.

UberPro and all the information accessible through it are provided for informational purposes only on an "as is" and "as available" basis. We, our affiliated entities and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including, but not limited to, accuracy, currency, or completeness, the operation of UberPro, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentations or any other representations which cannot be excluded by law.

Limitation of Liability

We are not liable under or in relation to these Terms for any of the following (including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise): loss of profits, loss of sales or business, loss of agreements or contracts, loss of anticipated savings, loss of use or corruption of software, data or information, loss of or damage to goodwill and indirect or consequential loss.

Nothing in these Terms limits any liability which cannot legally be limited, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation.

To the extent permitted by law, we exclude all warranties and disclaim all liability for any act or omission of you or any Rider or third party.

Contact Us

If you have questions or comments regarding UberPro you may contact us at https://help.uber.com/.

PART 2 - INDIVIDUAL REWARDS

The following list includes details on a selection of the current offers in the Uber Pro Programme, provided by participating partners or Uber. Please note that offers from external participating partners, including but not limited to the qualifications for accessing the rewards, as well as the identities of the partners themselves, are subject to change at any time in Uber’s discretion. There may be additional rewards not listed here, but which appear in your driver app.

Fuel Savings with Shell Go+

Who is Eligible: All Partner-Drivers in the Uber Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Driver App.

The fuel savings received pursuant to this Reward will depend on your Tier, as set out in the table below:

Additionally, by simply scanning your Shell Go+ app when you pay for fuel to redeem this Reward, you are also eligible for 10% off every visit on hot drinks and a range of food at Shell service stations through Shell Go+, regardless of your Tier.

See here for Shell Go+ terms and conditions.

Free 24/7 breakdown assistance with the AA

Who is Eligible: Partner-Drivers in the Gold, Platinum and Diamond Tiers.

Free breakdown cover can be redeemed as a Reward when you sign-up with the AA through the link provided in the Uber Pro section of your Driver App. The AA will attempt to repair your vehicle roadside, or will tow it to a location of your choice within 25 miles.

See here for Uber Pro AA Breakdown Assistance terms and conditions.

Discounted car maintenance with the AA

Who is Eligible: All Partner-Drivers in the Uber Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Driver App.

Up to 10% off car maintenance at the AA’s network of independent garages can be redeemed as a Reward when you sign-up with the AA through the link provided in the Uber Pro section of your Driver App. The discount will cover vehicle service, all repairs and diagnostics.

See here for AA Smart Care terms and conditions.

Free MOTs with the AA

Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.

2 Free MOTs per year provided through the AA’s Smart Care service can be redeemed as a Reward when you sign-up with AA Smart Care through the link provided in the Uber Pro section of your Driver App.

See here for AA Smart Care terms and conditions.

Free education with the Open University

Who is Eligible: Partner-Drivers who complete 1000+ lifetime trips and are in the Gold, Platinum and Diamond Tiers.

Free access to online undergraduate degrees and short courses at The Open University for you or a family member, can be redeemed as a Reward. If you are eligible to claim this reward, you can register for one module or one short course at a time and Uber shall cover the full tuition cost of the module or short course. When you have completed the module or short course, you can register for another one. Uber will once again cover the full tuition cost if you are eligible at the time of registration. You have the option to transfer this Reward to an eligible family member (a spouse or domestic partner, child or dependent, a sibling or parent or legal guardian).

See here for The Open University terms and conditions.

Subsidised gym with Gympass

Who is Eligible: All Partner-Drivers in the Uber Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Driver App.

Discounted access to thousands of gyms for you and your family, starting at £9.99 per month can be redeemed as a Reward when you sign-up with Gympass through the link provided in the Uber Pro section of your Driver App.

See here for Gympass terms and conditions.

AXA partner protection

Who is Eligible: All Partner-Drivers in the Uber Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Driver App.

You are now automatically insured by AXA to protect you when you’re On-Trip. Cover includes medical expenses, death, permanent disability, hospitalisation and injuries.

See here for the AXA Partner Protection policy.

Vehicle interruption cover with AXA XL

Who is Eligible: All Partner-Drivers in the Uber Pro Programme are eligible for this Reward, subject to any further terms set out below or in the Rewards section of your Driver App.

You can receive a lump sum payment from AXA XL if your car is damaged in a covered accident and you’re unable to drive for at least 24 hours while it’s being repaired. The amount of the lump sum payment depends on your Uber Pro Tier, but can be up to £450 for Diamond Drivers. Diamond Drivers have access to this insurance for free once they enroll. Blue, Gold and Platinum Drivers can access this insurance with "Pay as you go" for £0.01 per on-Trip (passenger carrying) mile.

See here for the AXA XL Vehicle Interruption Cover policy.

Airport priority rematch

Who is Eligible: Partner-Drivers in the Platinum and Diamond Tiers.

Once you drop a rider off at select airports, you’ll have a higher chance of getting a pickup at the following airports:

Note: airports are subject to change.

Free Destination

Who is Eligible: Partner-Drivers in the Diamond Tier.

When a long trip takes you to a slow area, you’ll have 15 minutes to set a destination that won’t count towards your daily limit.

Note: this feature is not available on UberPool trips.

_Discounted Private Hire Motor Insurance from INSHUR _

Who is Eligible: Partner-Drivers in the Gold, Platinum and Diamond Tiers.

You can benefit from a discount of up to 20% off the price of your private hire motor insurance from INSHUR. In addition your excess will be reduced by up to 25%, you will also get a motor legal expenses insurance and public liability insurance at no extra cost.

Uber PRO Diamond members will additionally get Emergency Licensed Vehicle Replacement cover and No Claims Bonus protection included at no extra cost.

See here for a summary of the INSHUR PRO Private Hire Motor policy.