Uber Pro Terms and Conditions

Key Principles

• These terms and conditions (Terms) apply to your participation in the Uber Pro Program (the Program) as provided by the Uber entity that is party to the Driver Terms (as defined below), which may be Raisier Operations B.V. or Uber B.V. and/or their respective subsidiaries, licensees, affiliated companies (collectively, Uber or we).
• Under the Program, eligible Driver Partners can access Rewards according to their Program Tier status.
• The Program is made available at Uber's discretion, as an additional optional incentive to eligible Driver Partners.
• You may be entitled to rewards pursuant to the Program, however the ongoing operation of, and your participation in the Program is not guaranteed by Uber.
• Uber retains the right to amend or cancel the Program at any time pursuant to these Terms.
• You may opt out of this Program at any time in accordance with these Terms.

General Conditions

Structure of the Terms

1.1 Overview

These Terms are comprised of the following Parts:

(a) the "Key Principles" set out above which provide an overview of the Program; and

(b) General Conditions which:

(i) sets out the general terms and conditions that apply to your participation in the Program; and

(ii) describes the documents that make up these Terms.

1.2 How these Terms work

Whilst participating in the Program, you will continue to be subject to the Driver Terms, the Community Guidelines, Uber’s Privacy Notice, and any other terms, conditions or policies which may be applicable from time to time.

2. The Program

2.1  Eligibility

You are only eligible to participate in the Program if you:

(a) have met and continue to meet all Driver Partner requirements as referred to in the Driver Terms or otherwise as required by law;

(b) have a current and valid Driver Account; and

(c) have not opted out from participating in the Program (see Section 2.3 below).

2.2 Program Account

(a) If you are eligible to participate in the Program, you will be provided with a Program Account which will be linked to your Driver Account and will be accessible via your Uber Driver App.

(b) You will be able to view your Points, Program Tier and Rewards via your Program Account.

(c) You must not share your Program Account with any other person or have multiple Program Accounts.

2.3 Opting out

(a) You may opt out of the Program at any time and for any reason.

(b) To opt out of the Program, you will need to contact Uber Support and make this request. You can contact Uber Support via the “Help” section of the app, or at https://help.uber.com/

(c) Your opt-out request will be processed within 7 calendar days.

(d) After your opt-out request has been processed:

(i) your Program Account will be deactivated;

(ii) you will forfeit your current Points balance; and

(iii) you will not be able to access any Rewards.

(e) You can opt back into the Program thereafter, provided that the Program is still in place and that you meet the eligibility requirements .

3. Program Tiers and Rewards

3.1 How is your Program Tier determined?

(a) There are four (4) Program Tiers available to Program Members.

(b) You will unlock a new Program Tier if you achieve the applicable Program Tier requirements (as set out in the table below) in a Program Period.

(c) As soon as you earn the number of required Points for a Program Tier and meet the applicable requirements (as set out above), you will automatically be moved to the applicable Program Tier.

(d) If you are moved to the next Program Tier during any Program Period, you will hold that Tier level for the remainder of the applicable Program Period and for the duration of the next Program Period, provided that you continue to meet the applicable Quality Standards in accordance with section 3.1 (e) below.

(e) In order to maintain your Gold, Platinum or Diamond Tier status during the entire applicable Program Period, you must maintain, at all times:

(i) a minimum of 4.75 Driver Rating; and

(ii) a maximum Cancellation Rate of 4%,

(collectively, the Quality Standards).

Your Cancellation Rate will be calculated based on the 30-day period preceding your last completed trip.

(f) If you do not meet the Quality Standards at any time during the Program Period you will:

(i) lose your current Program Tier status and access to the corresponding Rewards; and

(ii) be moved down to the Blue Tier, unless:

(A) you meet the Quality Standards for a higher Program Tier in accordance with these Terms and all other criteria, conditions or eligibility thresholds which may be introduced by Uber from time to time in accordance with these Terms; or

(B) you choose to opt out of the Program in accordance with Section 2.3.

(g) Uber reserves the right to notify those Driver Partners who may be at risk of losing their current Program Tier status.

(h) Once you achieve a Program Tier level, some but not all Rewards may be available for you to access immediately. You may be required to exit the Uber Driver App, go offline and then come back online again in order to access the specific Rewards.

3.2 Earning Points

(a) You will earn 1 Point for every trip you complete as a Driver Partner on the following ride options:

(i)  UberX;

(ii)  UberXL;

(iii)  Black;

(iv) Comfort;

(v) Flash (UberX or Taxi);

(vi) Taxi;

(vii) Assist; 

(viii) Pet;

and other ride options available in the Uber Driver App unless otherwise stated by Uber in its sole discretion.

(b) You will earn an additional 1 Point (for a total of 2 Points per completed trip) during the following times (displayed in the local time zone) (Additional Point Hours):

(c) No Points will be earned where you use any services provided by Uber as a rider.

(d) Points earned in connection with the Program have no monetary value and may not be exchanged or redeemed for cash and are non-transferrable.

(e) Uber may revoke Points or adjust your Points balance in Uber's sole discretion if Uber believes, following reasonable inquiries, that such Points were obtained under or in connection with any fraud, abuse of the Uber Driver App or in violation of these Terms, or any other applicable terms, conditions or guidelines.

3.3 Program Periods

(a) You will earn Points in the following fixed three (3) month periods:

(i) 1 August - 31 October;

(ii) 1 November - 31 January;

(iii) 1 February - 30 April; and

(iv) 1 May - 31 July,

each a "Program Period".

(b) Points will be added to your Program Account in the Program Period during which Uber processes the applicable Points (which may be a different Program Period to when those Points were earned).

(c) Your points balance will be reset at the end of each Program Period and your Points cannot be carried over into the next Program Period. By way of an example only, if you move to the next Program Tier (the “Upgraded Tier”) during any Program Period (the “First Program Period”), provided that you also continue to meet the Quality Standards set out above, you will hold the Upgraded Tier for the remainder of the First Program Period and for the duration of the next Program Period (the “Second Program Period”). However, your Points are reset at the end of each Program Period. Therefore, if you do not accumulate the requisite Points for the Upgraded Tier in the Second Program Period, you will not be eligible for the Upgraded Tier in the Program Period immediately following the Second Program Period.

3.4 Points balances

(a) You can view your current Points balances within the Uber Pro Hub of your Uber Driver App . Points earned will usually be shown in your Program Account straight after your trip.

(b) If you identify any errors or omissions on transactions posted to your Program Account you will need to report it within one month after you discover the error or omission by contacting Uber (contact details are set out in the “Contact Us” section below).

(c) Uber will have sole discretion in decisions relating to the credit of Points to your Program Account but will act reasonably in doing so.

(d) Uber will use reasonable efforts to ensure Points balances are accurate, however, there may be a delay in displaying Points in your Program Account where there is a system outage or other technical issue. In this case, Uber will use reasonable endeavours to process Points as soon as practicable following any such outage.

4. Suspension and Termination

4.1 Suspension and Termination by Uber

Participation in the Program is a privilege granted to Driver Partners and is not guaranteed. Uber may suspend or terminate your Program Account or the Program at any time and for any reason by notifying you in writing. If Uber terminates Uber Pro, no Points will be earned after the termination date, and all Uber Pro memberships and Rewards will be terminated, in accordance with the terms of each Reward (where applicable).

4.2 Termination by you

You may terminate your Program Account at any time by opting out of the Program in accordance with Section 2.3.

4.3 Effect of termination of Program Account

(a) If your Program Account is terminated, you will no longer be a Program Member and all Points earned during the relevant Program Period will be forfeited immediately.

(b) Subject to the terms and conditions of the specific Rewards, the Termination will not affect any Rewards you have redeemed prior to the effective date of termination.

(c) If your Program Account is suspended or terminated due to your fraud or non-compliance with these Terms, you may not be able to participate in or re-join the Program.

5. General Provisions

5.1 Changes to the Program

(a) Uber may vary, modify or cancel all or any part of the Program at any time, including the terms and conditions hereof, and the applicable Rewards offered under each Program Tier.

(b) If Uber reasonably believes a change to any part of the Program will have a detrimental impact on you or Program Members, Uber will provide you with reasonable notice of such change.

(c) No Points will be earned after the effective date of termination of this Program.

(d) It is your responsibility to review these Terms regularly to ensure that you are aware of any changes to the Program or these Terms. You agree that your continued participation in the Program or access to or use of your Program Account shall be deemed your acceptance of any modifications to these Terms. Unless stated otherwise, any and all changes and/or amendments to these Terms will become binding upon all Program Members immediately.

(e) If you do not agree to any changes to these Terms you may opt out of the Program in accordance with Section 2.3.

5.2 Governing law

These Terms are governed by and construed in accordance with the laws of the Netherlands, excluding its rules on conflicts of laws.

5.3 Dispute Resolution

(a) Any dispute, conflict or controversy, howsoever arising out of or broadly in connection with these Terms shall be determined in accordance with the procedure and dispute resolution process as set out in your Driver Terms. If you have a Dispute, please contact Uber Support via the “Help” section of the app where you can message or call us, or at https://help.uber.com/. We will act reasonably and attempt to resolve the Dispute and will follow the dispute resolution process set out in your Driver Terms.

(b) Pending the resolution of the dispute in accordance with your Driver Terms, the parties shall continue to comply with these Terms despite the existence of any Dispute.

5.4 Assignment

(a) Uber may assign or transfer any or all of its respective rights or obligations under these Terms or the Program, in whole or in part, without obtaining your prior consent.

(b) You may not assign or transfer these Terms or your Program Account, as these Terms and your Program Account need to remain with you.

5.5 Interpretation of Terms

(a) Uber will have sole discretion in interpreting these Terms but Uber will act reasonably in doing so. Uber’s decisions will be final.

(b) If there is a translation of these Terms in another language, the English version shall prevail.

5.6 Disclaimer

(a) The Program and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons outside of Uber's control.

(b) We are not responsible for any unavailability, interruptions or errors of the Program, its features or any Rewards.

(c) We may modify, suspend, or discontinue the Program or any feature at any time by providing you with reasonable notice.

(d) The Program and all the information accessible through it are provided for informational purposes only on an “as is” and “as available” basis. We, our affiliated entities and third party Rewards providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including, but not limited to, accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

(e) Nothing in these Terms is intended to exclude liability for fraud or fraudulent misrepresentations or any other representations which cannot be excluded by law.

5.7 Rewards

(a) All Rewards are granted at the discretion of Uber and may be changed or cancelled at any time.

(b) Rewards are not redeemable for Points and have no cash value.

(c) Further details regarding each Reward together with any applicable terms and conditions for each Reward will be available on your Driver App, on our website and blog and/or in our communications to you regarding the Reward. The applicable Rewards and related offers, together with the terms and conditions of the Rewards are subject to change and will be updated from time to time at Uber’s sole discretion.

(d) Please note that there may be Rewards in certain Program Tiers which may be subject to additional eligibility criteria, including but not limited to, minimum Acceptance Rate. Further details regarding the terms and conditions of each specific Reward will be available on your Driver App, on our website and blog and/or in our communications to you regarding the Reward.

(e) Rewards provided by third parties may require additional action by you, including, agreeing to additional terms or creating an account with such third party.

(f) Driver Partners are responsible for all taxes that may be owed in the receipt of Rewards.

(g) Uber is not responsible, and disclaims all liability, for the products, services and information offered by third parties in connection with the Program.

(h) To ensure the success of the Program, Uber may collect information on such third party Rewards-based transactions for information and reporting purposes, in each case pursuant to the terms agreed to by the third party Reward provider and the Program Member.

6. Definitions and Interpretation

6.1  Definitions

In these Terms:

(a) Cancellation Rate means the percentage of times Driver Partner’s accepts but then cancels a trip, in the 30-day period preceding that Driver Partner’s last trip as shown in the applicable Driver Account. If you cancel at the pickup location because your rider does not show or due to safety concerns, it does not count against your cancellation rate.

(b) Driver Partner means an independent provider of on-demand transportation services.

(c) Driver Account means your registered account and Driver Partner profile made available via the Uber Driver App.

(d) Driver Rating means the average star rating for a Driver Partner as shown in the applicable Driver Account.

(e) Driver Terms means the services agreement between you and the relevant Uber entity in relation to your use of the applications, services and products provided by Uber as a Driver Partner.

(f) Points means the Program points earned in accordance with Section 3.2.

(g) Program Account means the rewards program account made available to you by Uber.

(h) Program Member means an eligible Driver Partner participating in the Program.

(i) Program Period means the fixed period of time during which Points are earned as further described in Section 3.3.

(j) Program Tier means a loyalty status tier within the Program as described in Section 3.1.

(k) Rewards means certain features, benefits and offers from Uber or certain third parties as further displayed on your Drive App, set out at our website and blog and/or in our communications to you.

(l) Uber Driver App means the mobile application licensed to Driver Partners to enable them to seek, receive and fulfill requests for transportation services under such mobile application.

(m) Uber Pro means the Driver Partner loyalty program called "Pro".

6.2 Interpretation

In these Terms, unless the context otherwise requires:

(a) headings and information boxes are for convenience only, and do not affect interpretation;

(b) reference to any document includes reference to that document as amended, novated, supplemented, or replaced from time to time;

(c) a person includes any type of entity or body of persons, whether or not it is incorporated or has a separate legal identity, and any executor, administrator or successor in law of the person;

(d) if an example is given of anything, such as by saying it includes something else, the example does not limit the scope of that thing; and

(e) "written" and "in writing" include any means of reproducing words, figures or symbols in a tangible and visible form.

Contact Us 

If you have questions or comments regarding the Program you may contact us at http://help.uber.com/