Uber Guidelines for Law Enforcement Authorities - Outside the US
We provide the following operational guidelines for law enforcement officials seeking information from Uber B.V. and its subsidiaries. We may change these guidelines without notice. Law enforcement officials inside the United States should consult Uber Guidelines for Law Enforcement Authorities - US. Private parties, including civil litigants and criminal defendants, should consult our Guidelines for Third Party Data Requests.
In some cases, law enforcement may find that a rider or Uber driver-partner who has filed a complaint can directly provide the best evidence. We send a trip receipt by email immediately after each trip. These receipts have detailed information about the trip including the date, time, pickup and drop off locations, route, distance, duration, fare breakdown, method of payment, and the names of the rider and driver-partner. Riders and driver-partners can access trip receipts and invoices for past rides in the Uber app or their online account.
About Uber
Uber is a technology company with a proprietary technology application (the “App”) that provides on-demand lead generation and related services. The App connects independent providers of transportation services with requests from riders requesting transportation services. Drivers provide transportation services to riders through a range of offerings based on vehicle type and/or the number of riders. The Company has expanded the App to enable the transport and delivery of food and packages. You can find up-to-date information about Uber’s services in our Help Center and Newsroom.
Business Records
We store and maintain information as described in our Privacy Statements and Terms of Use. This includes information contained in trip receipts available to riders and driver-partners who use Uber. When riders sign up and use the service, certain information is obtained and maintained in the ordinary course of using the service. This may include a phone number, email address, name, account start and end date, registration IP address, status, rating, payment method, customer service communications, and photo. When driver-partners sign up to use Uber we may have additional information including license plate numbers, vehicle information, address, a driver-partner’s employer (if any), insurance information, agreements, certain communications between driver-partners and riders, and some GPS location data.
Preservation of Records
Upon receipt of a formal written request by email to LERT@uber.com, we will work to preserve records in connection with official criminal investigations for 90 days. Law enforcement may extend a preservation request, once, for an additional 90 days. We do not maintain preserved materials unless we receive an extension request or legal process.
Legal Process Requirements
We will provide responsive records in accordance with our terms, policies, and applicable law. Some general principles are set forth here, but may not apply in every case.
Uber B.V. (Mr. Treublaan 7, 1097 DP, Amsterdam, the Netherlands) and Uber Technologies Inc. (1455 Market Street, San Francisco, CA, 94103, USA) are the data controllers for the personal data collected in connection with use of Uber’s services in the European Economic Area and the United Kingdom.
Uber Technologies Inc. (1455 Market Street, San Francisco, CA, 94103, USA) is the data controller for the personal data collected in connection with use of Uber’s services anywhere else.
Emergency and Exigent Requests
We have a process for evaluating requests on an emergency or exigent basis where there is an emergency or exigency that involves protecting a rider, driver-partner, or third party who has been physically harmed, or stopping illegal activity that poses an immediate threat of physical harm, or in cases of verifiable time-sensitive investigations. Requestors must submit an Emergency Request Form (which can be requested through LERT@uber.com) that describes in detail the nature of the emergency or urgency, including details about the nature of the alleged actual or threatened physical harm or exigency, and we review these requests on a case-by-case basis. We may provide responsive information when we have a good faith belief that doing so may protect riders, driver-partners, others, Uber, or otherwise assist with an exigent investigation. Once the emergency or exigency has passed, we require law enforcement to follow up with the appropriate legal process. Notwithstanding, we may require law enforcement to obtain appropriate legal process for any initial or additional disclosure. To facilitate our review, law enforcement should provide as much detail about the incident or emergency as possible.
Form of Request
Authorized law enforcement using an official government domain may send legal process to LERT@uber.com. We accept courtesy copies through LERT@uber.com as a convenience but reserve all rights and objections, such as for lack of jurisdiction or improper service. Law enforcement should take into account applicable privacy and data protection requirements, such as proportionality and subsidiarity, and at a minimum include in their request:
- Clear grounds for the legal basis for the request;
- Detailed specifics on the information sought and how this particular information may benefit the investigation. We will be unable to process overly broad or vague requests that do not identify the information sought with particularity; and
- The name of the issuing authority, badge/ID number of the responsible agent or officer, an email address from a law-enforcement domain, and a direct contact number for the responsible agent or officer.
Notice of Requests
We may notify riders and driver-partners of law enforcement requests for their information before disclosure of any personal data.