Last Updated: December 16, 2016
For more information on Gift Cards, learn how Gift Cards work.
For support, report an issue with a Gift Card.
This Uber Gift Card Agreement (“Agreement”) is between the purchaser and/or redeemer (“you”) of a Uber Gift Card (“Gift Card”), and Uber B.V. (“Uber”). By purchasing and/or redeeming the Gift Card, you accept the following terms and conditions:
The Gift Card may only be redeemed via the Uber app and used within Canada in cities where Uber is available. The Gift Card cannot be redeemed for UberRUSH, or used with family profiles or university campus cards.
Please follow these steps to redeem the Gift Card: 1) Go to the Payment section in the Uber app; 2) Tap “Add Promo/Gift Code”; and 3) Enter the card’s Gift Code. You must have an active and valid Uber account to redeem the Gift Card. You may be required to add a secondary payment method to use the Gift Card with the Uber app. Uber may from time to time request information from you to confirm your identity before it will allow use of your Uber Gift Card or remitting any amounts to you. Uber may delay your access to the credits, services and remittance of funds until you comply with this information request. No fees apply to the Gift Card, and Gift Card funds never expire.
If you have other payment methods in your Uber account, the Gift Card will be set as your default payment method. If you wish to use another payment method, go to the Payment section in the Uber app and select the payment method before the Uber service is provided. The Gift Card cannot be reloaded with additional funds after purchase. The Gift Card may not be used outside of Canada, or in Canadian cities where Uber is not available. The Gift Card is not refundable, returnable or redeemable for cash except where required by law and may not be used to make a payment on a credit account. You may not purchase other Gift Cards with the Gift Card.
For balance inquiry, please visit the Payments Section in your Uber app. In Quebec only, if your balance is less than CDN $5.00, you can obtain a refund by contacting Uber Support.
Purchases made with the gift card are not refundable, except where required by law. To claim a refund, please contact Uber Support.
Uber reserves the right to sell, transfer or assign the issuance of the Gift Card and/or funds underlying the Gift Card to another issuer, without notice to you.
The risk of loss of the Gift Card passes to the Gift Card purchaser at the time of purchase. Uber shall not be responsible for lost, stolen or destroyed Gift Cards, and are not responsible for unauthorized use of the Gift Card. IN THE EVENT THAT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY (AND UBER’S SOLE POTENTIAL LIABILITY) SHALL BE THE REPLACEMENT OF SUCH GIFT CARD.
Uber reserves the right to void the Gift Card if the issuer suspects that the Gift Card was obtained or used fraudulently, unlawfully or otherwise in violation of this Agreement.
If any term of this Agreement is deemed to be invalid, void or for any reason unenforceable, such term shall be deemed severable and will not affect the validity and enforceability of any remaining terms of this Agreement. For customer service, please visit uber.com/legal/gift.
To the extent permitted by law, any claim, dispute, or controversy (“Claim”) arising out of or relating in any way to: i) this Agreement; ii) the Gift Card; iii) your acquisition of the Gift Card; iv) your redemption of the Gift Card for use, or attempted use, within the Uber app; v) the amount of available funds on the Gift Card; or vi) advertisements, promotions or oral or written statements related to the Gift Card; no matter how described, pleaded or styled, shall be subject to this Arbitration Provision. The dispute shall first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules' Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of both mediation and arbitration shall be Amsterdam, The Netherlands, without prejudice to any rights you may have under Article 18 of the Brussels I bis Regulation (OJ EU 2012 L351/1) and/or Article 6:236n of the Dutch Civil Code. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
All determinations as to the scope, interpretation, enforceability and validity of this Agreement shall be made final exclusively by the arbitrator, which award shall be binding and final. Judgment on the arbitration award may be entered in any court having jurisdiction.
NO CLASS ACTION, OR OTHER REPRESENTATIVE ACTION SHALL BE ALLOWABLE.
This arbitration provision shall survive: i) the termination of this Agreement; ii) the bankruptcy of any party; or iii) any transfer, sale or assignment of the Gift Card, or any amounts owed on the Gift Card, to any other person or entity. If any portion of this arbitration provision is deemed invalid or unenforceable, the remaining portions shall remain in force.