Zero Tolerance Policy

Uber does not tolerate the use of alcohol or drugs by drivers using the Uber app. If you believe your driver may be under the influence of drugs or alcohol, please ask the driver to END THE TRIP IMMEDIATELY. Then exit the car and call 911.

After the driver has ended the trip, please report any feedback directly in the app by tapping Help from the menu and selecting your issue. You can also get in contact by visiting help.uber.com or emailing customercomplaints@uber.com.

Read Uber's Community Guidelines to learn more about how Uber enforces this policy.