Terms and Conditions for Renewable Memberships
You may receive an offer in-app or by email for specific renewable benefits and discounts that can be applied on Uber App purchases (“Offer”). Each Offer will include important details and terms, such as where and when a Renewable Membership may be used, the benefit(s) conferred by the Renewable Membership (“Membership Benefits”), the cost of the Renewable Membership (“Membership Rate”), and the billing interval (“Billing Cycle”). Please refer to your Offer for details before purchasing the Renewable Membership. When you buy a Renewable Membership you agree to have your credit card charged every Billing Cycle on a recurring basis, you agree to these Renewable Membership Terms, as well as the specific terms of the Offer. Offers are limited and subject to change. By participating in this Program you are agreeing to these Renewable Membership Terms. If you do not agree to these Renewable Membership Terms, do not participate in the Program.
When you buy a Renewable Membership, you'll be charged the Membership Rate for your first Billing Cycle on the date of purchase, which activates the Renewable Membership for the term set forth in your Offer. Unless you cancel, you'll be charged at the Billing Cycle stated in your Renewable Membership Offer based on the initial purchase date on your selected payment method. BY DEFAULT (AND WITH PRIOR NOTICE TO THE EXTENT REQUIRED BY APPLICABLE LAW), YOUR RENEWABLE MEMBERSHIP WILL AUTOMATICALLY RENEW AT THE BEGINNING OF EACH BILLING CYCLE, AND THE MEMBERSHIP RATE WILL BE AUTOMATICALLY CHARGED TO YOUR SELECTED PAYMENT METHOD. If you do not want your Renewable Membership to automatically renew, you can cancel your subscription in accordance with Section 3 below.
If you select Uber Cash as your method of payment, you may be required to provide a secondary method of payment. In the event that there is an insufficient Uber Cash balance accessible to complete your Renewable Membership payment for any Billing Cycle for which you have selected Uber Cash as your method of payment, your secondary method of payment will be charged the remaining balance.
If your selected payment method is declined, Uber will prompt you for a new payment method. Uber will also automatically retry your selected payment method periodically over the course of your billing cycle to help you get back to enjoying the benefits of your membership, and/or may attempt to charge another payment method in your Uber Wallet. Uber reserves the right to terminate your Renewable Membership with no further charges to you if Uber is unable to collect payment from you. Uber and/or its parent, subsidiaries and/or affiliates are not responsible for any fees charged by the cardholder's bank including, but not limited to, overdraft fees, insufficient funds fees, interest charges, foreign exchange fees, cross border fees, and other penalties levied by the cardholder's bank.
If we are unable to refund a transaction on your original payment method (e.g., due to cancelation or expiration of payment method), Uber will refund you in Uber Cash.
You may cancel your Renewable Membership within the applicable Uber App up to 48 hours prior to your next scheduled payment to avoid further charges. To do this, go to the applicable Renewable Membership section in the Uber App that you purchased your Renewable Membership in and select “Manage Membership.” Select the option for “End membership,” and then confirm you wish to cancel your subscription. If you are less than 48 hours prior to your next scheduled payment, contact support to cancel.
If you cancel your Renewable Membership, you will still have access to your Membership Benefits until the end of the current Billing Cycle. Provided however, if you have a free trial and you cancel your Renewable Membership, then your access to your Membership Benefits will end upon cancellation. All payments are non-refundable and non-transferable, and will not be refunded on a pro-rata basis for any cancellation initiated during a Billing Cycle. Please use help.uber.com to report any unauthorized charges within 60 days. Uber is not responsible for overdraft fees that may be incurred.
Occasionally, you may want to pause your membership. Pausing your membership is a great way to take a temporary break and easily resume your benefits without the hassle of signing up again.
You may pause your Renewable Membership for a specific time period (“Paused State”) if you are not on a free trial or a partner-sponsored offer at the time of the pause. When you pause your subscription, your Paused State will begin once your current Billing Cycle ends. Once your Paused State expires, you will be charged the Membership Rate and your Renewable Membership will automatically renew for the next Billing Cycle. You must pause at least 48 hours before your billing day to avoid being charged for the next Billing Cycle.
You can pause Uber One up to four (4) times per calendar year. During the Paused State, you will not be charged the Membership Rate and the Membership Benefits will not apply. You also will not receive any member-specific promotions.
Notwithstanding the terms and conditions of other promotions offered by Uber or third parties, Uber in its sole discretion may permit Membership Benefits to be combined with other offers and promotions.
Membership Benefits are limited to the country in which you purchase your Renewable Membership (your “Membership Country”). If you travel outside of your Membership Country, your Membership Benefits may not apply to any Uber App purchases made while outside of your Membership Country.
If you’re currently using an offer that applies to your Uber One membership fee, your next queued offer (if available) will start when your current offer ends, as long as your membership has not been terminated or canceled. For offers tied to your payment card, that card must still be valid and on your account when the related offer starts. For offers tied to your employer, you must still be employed by that employer at the time the offer starts. For cancellations and to avoid charges: 1) if you are more than 48 hours before your billing day, cancel in the Uber One section of the app by selecting Manage Membership, then End Membership, and then confirming you wish to cancel your membership; or 2) if you are within 48 hours of your billing day, contact Support to cancel. Subject to your rights under consumer laws, your recurring payment will not be refundable. See app for available offers, details, fees, and terms.
Uber and/or third parties on behalf of Uber may offer some users a free trial or other promotional subscriptions to a Renewable Membership. Such trial or promotional subscriptions are subject to these Renewable Membership Terms except as otherwise stated in your Offer. Only one trial or promotional subscription is available per user. Free trial eligibility is determined by Uber at its sole discretion and Uber may limit such eligibility or duration to prevent free trial abuse. Certain limitations may exist with respect to combining a free trial with any other offers.
For some trials or promotional subscriptions, we require you to provide your payment details to start the trial or promotional subscription. BY PROVIDING SUCH DETAILS YOU AGREE THAT AT THE END OF YOUR APPLICABLE FREE TRIAL OR PROMOTIONAL SUBSCRIPTION PERIOD, YOUR RENEWABLE MEMBERSHIP WILL AUTOMATICALLY RENEW AND YOU WILL BE CHARGED THE MEMBERSHIP RATE STATED IN YOUR OFFER AT THE BEGINNING OF EACH BILLING CYCLE UNTIL YOU CANCEL YOUR RENEWABLE MEMBERSHIP. IF YOU DO NOT WANT THIS CHARGE, YOU MUST CANCEL THE APPLICABLE TRIAL OR PROMOTIONAL SUBSCRIPTION BEFORE THE END OF THE TRIAL OR PROMOTIONAL SUBSCRIPTION IN ACCORDANCE WITH SECTION 3 ABOVE.
One potential benefit of your Renewable Membership is that you may receive a percentage of what you spend on eligible rides as Uber Cash in your Uber Wallet. Specifically, Uber Cash provided as a benefit in connection with your Renewable Membership account, shall expire consistent with any applicable expiration date upon receipt of the Uber Cash and as shown in the Uber One membership section of your app. The expiration dates shall be determined at Uber's sole discretion. Any Uber Cash earned in connection with your Renewable Membership shall be calculated as a percentage of the final fare as it appears in your itemized receipt (and not on any upfront fare/price) and earned exclusive of any taxes, tolls, surcharges, any other fees (as determined by Uber in its sole discretion). In addition, when Uber Cash is used, in whole or part, as payment for an eligible ride, Uber Cash back will not be earned on the portion that is covered by Uber Cash. Upon termination or cancellation of your Renewable Membership your Uber Cash shall expire at the end of that membership cycle.
Uber reserves the right to modify or stop offering Renewable Memberships or change Membership Rates, Membership Benefits, or route prices, at any time in its sole discretion. In the event Uber increases the Membership Rate of a Renewable Membership, we will provide you with thirty (30) days prior notice via email before such changes take effect. All changes will be effective upon your next Billing Cycle, but if you do not agree with the price change, you have the right to reject the new Membership Rate and may avoid these charges by canceling your Renewable Membership according to the instructions in Section 3 above.
Uber may terminate your Renewable Membership at our discretion without notice. If that happens, Uber will give you a pro-rated refund based on charges already applied to your current billing period. We will not give any refund for termination related to conduct that we determine, in our sole discretion, violates these Renewable Membership Terms, any applicable law, or involves fraud or misuse of the Renewable Membership.
Uber reserves the right to modify these Renewable Membership Terms. If we make material changes to the Renewable Membership Terms while you have an active Renewable Membership, we will notify you either in the Renewable Membership section of the applicable Uber App and/or via email. Your continued use of a Renewable Membership constitutes your acceptance of the revised Renewable Membership Terms. If you are not willing to agree to the revisions, you may cancel your Renewable Membership in accordance with Section 3 above.
Uber's rights and obligations under the Program may be assigned or transferred by Uber to any other related or unrelated entity at any time, and performances shall be the responsibility of that entity.
All interpretations of these Renewable Membership Terms will be at Uber's sole discretion and Uber's decisions will be final.
Uber's The Program and/or any of its features may be unavailable, inaccurate or interrupted from time to time for a variety of reasons. We are not responsible for any unavailability, interruptions or errors of the Program or its features. Uber may from time to time request information from you to confirm your identity before renewing your Renewable Membership. Uber may delay your access to your Renewable Membership until you comply with this information request. The Program and all the information accessible through it are provided for information purposes only on an "as is" and "as available" basis. We, our information providers and their agents make no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Program, the information, materials, content, availability, and products. Renewable Memberships and these Renewable Membership Terms are provided by Uber and do not modify the contractual relationships among or between the individuals and entities that use Uber’s technology to offer goods or services, and Uber or any Uber affiliates (including without limitation Rasier, LLC and Portier, LLC), except as expressly set forth herein. To the fullest extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.
If you have questions or comments regarding Renewable Memberships you may contact us here.