How to use the Uber app
Enter your destination
Open the app and enter where you’re going in the Where to? box. Tap to confirm your pickup location and tap Confirm again to be matched to a driver nearby.
Meet your driver
You can track their arrival on the map. When they’re a few minutes away, wait for them at your pickup location.
Check your ride
For your personal safety, be certain that you’re getting into the right car. Before hopping in, check the driver, car model, and license plate number against the information in the app. Once you’re in the car, have your driver confirm your name before they go.
Sit back and relax
When you arrive, payment is easy through the app. Choose to pay with the credit card saved to your account or an Uber Cash balance, if you have one.
Rate your trip
Let us know how your trip went. You can also give your driver a compliment.
Smooth rides from start to finish
Check your trip fare in real time
Before you confirm a trip, see price estimates so you don’t have to guess and so you can compare costs to find the right ride, every time.
Perfect your pickup
When you request a ride, the app automatically suggests a convenient place to meet your driver. To adjust your location, just type in a new address or drag your pin on the map within the gray circle.
Get to know the person behind the wheel
Check Driver Profiles in the app to see fun facts about your driver, including ratings and compliments.
Ratings and feedback
Help us improve your experience by rating trips. If you got great service from a fantastic driver, let them know.
Top questions from riders
- Can I schedule a ride in advance?
You can schedule a ride up to 30 days in advance. Open the app and tap on the car-and-clock icon next to the Where to? destination box.
- How do I request a ride for a friend?
Open the app and tap the Where to? destination box. It will open a Switch Rider scroll-down option. Tap on it and select your friend. They will receive a text message with trip details, including car model and license plate, driver name and contact information, and ETA.
- How are prices calculated?
Prices are calculated based on time and distance. They are subject to surcharges, tolls encountered during your trip, cancellation and wait times if applicable, and booking fees.
Hundreds of data points go into calculating an upfront price. It’s based on the estimated trip time, distance from origin to destination, time of day, route, and demand patterns. It also includes tolls, taxes, other fees, and surcharges.
- What makes a 5-star rider, according to drivers?
Ratings go both ways. Some of the feedback we hear most often from drivers is to keep conversation friendly, respect their car and property, including not slamming doors when entering and exiting, and not distracting them while driving. For more advice, visit our Community Guidelines.
- Can I add extra stops to my ride?
You can add up to 2 extra stops before or during your ride. Tap + next to the Where to? destination box to enter your address. Your price may be adjusted based on the time and distance of your destination.
*Feature not available in the Uber Lite app. The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.