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Uber Scaled Solutions for chatbots and customer support

Empowering chatbots and customer support platforms with scalable AI data labeling, app performance testing, and personalization solutions for accuracy, efficiency, and engagement

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Why partner with Uber Scaled Solutions?

Uber’s AI-powered data labeling, advanced testing frameworks, and global scalability enable chatbot and customer support companies to deliver accurate, efficient, and personalized solutions. With over 8 years of experience and a global network of specialized teams, Uber helps organizations create reliable, scalable, and engaging customer support experiences.

High-precision data for accurate conversational AI

uLabel’s nuanced tagging enhances chatbot natural language understanding (NLU), enabling accurate, context-aware interactions.

Seamless customer experiences

Comprehensive real-time testing ensures that chatbots perform reliably, even in complex, multi-turn conversations.

Accelerated time to market for chatbot enhancements

Streamlined workflows allow faster deployment of updates, features, and regional adaptations.

Global adaptability

Our localization expertise makes sure chatbots resonate with diverse users, enriching customer satisfaction across geographies.

Operational efficiency and cost savings

Scalable solutions reduce overhead, allowing businesses to allocate resources more effectively.

Enhanced engagement and customer retention

Personalized, accurate, and empathetic chatbot interactions build trust and loyalty, driving long-term success.

How this could apply to you

Contact sales for details

  • Label datasets for intent recognition, sentiment analysis, and contextual understanding to train chatbots.

    Impact: Improves chatbot accuracy and relevance, enhancing customer satisfaction

  • Analyze user behavior and feedback to enable tailored chatbot interactions and dynamic responses.

    Impact: Increases engagement, retention, and customer loyalty

  • Simulate real-world scenarios to validate chatbot response accuracy and conversational flow.

    Impact: Ensures reliable and consistent performance under diverse conditions

  • Adapt chatbot functionality for language, cultural, and regional differences, ensuring inclusivity and accessibility.

    Impact: Expands reach and improves user satisfaction in global markets​

How we do this with our tools

  • Tags diverse datasets, including text, audio, and customer interactions, to train chatbots on sentiment, intent, and context.

  • Annotates conversational flows, making sure chatbots understand complex queries and respond appropriately.

  • Supports over 100 languages, allowing chatbots to engage users globally with culturally relevant and accurate responses.

  • Ensures that labeled data meets high standards for accuracy, reducing training errors and enhancing chatbot performance.

  • 关于我们

    • 概览

      • 8 年以上的精湛专业知识

      • 30 多种功能

      • 100 多种语言

      • 解决方案

        • 数据注释和标注

        • 测试

        • 语言和本地化

      • 行业

        • 汽车与自动驾驶

        • 银行、金融服务和保险业

        • 商品目录管理

        • 客服机器人/客户服务

        • 消费者应用

        • 电子商务/零售

        • 生成式人工智能

        • 健康/医疗人工智能

        • 制造业

        • 媒体/娱乐

        • 机器人

        • 社交媒体

        • 科技

    • 产品和服务

      • 数据标注

        • 推理

        • 文本与语言

        • 图片

        • 媒体

        • 搜索

      • 测试

        • E2E 功能测试

        • 语言测试

        • 无障碍和合规

          • 模型评估

          • 应用性能测试

        • 本地化

          • 产品 UI

          • 市场营销

          • 客服支持

          • 法律

      • 技术

        • uLabel

          • 高度灵活的 UI 平台，全面满足您的数据需求

          • uTask

            • 完全可配置的实时工作编排平台，满足您的各种需求

          • 测试环境

            • 优步的自定义测试管理和测试平台

          • uTranslate

            • 优步的内部平台为全球各地用户提供本地化的应用使用体验