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Let us hear from you

The Delivery Partner Dialogue Forum aims to create a platform that’s easier for everyone to use by listening to the voices of delivery partners and hearing about their everyday situations. The Dialogue Forums are held regularly as part of Uber Eats’ efforts to build 2-way, open communication.

What is “Delivery Partner Dialogue Forum”?

The Delivery Partner Dialogue Forum is organized and managed by Uber Eats in cooperation with a third-party organization to ensure fairness. During the dialogue, Uber Eats employees hear directly from participating delivery partners on predetermined topics.

  • Topics of the dialogue

    A survey will be conducted for all delivery partners nationwide. Several of the topics that receive the most feedback will be selected as the day’s dialogue topics.

  • Participating delivery partners

    We’ll confirm the willingness of delivery partners operating near the venue of the dialogue session to participate in the event during the preliminary questionnaire survey. Participants will be selected from those who have expressed interest in order to prevent bias in terms of vehicles in operation, age, gender, and more.

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For more details, please refer to the event report below.

Delivery Partner Dialogue Forum held on Sep. 20th and 21st, 2023

Delivery Partner Dialogue Forum held on Mar. 21st and 22nd, 2024

Initiatives based on delivery partner feedback

Automatic sending of notifications to eaters requesting updated delivery address information

  • We introduced this function based on feedback from delivery partners who wanted to inform eaters when there's an issue with the delivery address or pin location.
  • If a delivery partner reports the wrong address or pin location in the driver app, an email is automatically sent to the eater, encouraging them to correct their address information.
  • Reports of delivery address or pin location errors can be submitted through Help > “Help with a trip” > select a trip > “Reporting Wrong address or Pin” > input details > “SUBMIT”in the Driver app

Frequently asked questions

  • A preliminary questionnaire will be sent to delivery partners who have experience operating in the vicinity of the event venue. Participants are selected based on the responses to the questionnaire in order to prevent bias in terms of age, gender, vehicles in operation, and other categories. Please note that the target areas vary from event to event.

  • Topics of high interest are chosen based on the responses to a pre-survey conducted among delivery partners nationwide.

  • Delivery partners who participate will receive Uber credits or other rewards for their participation.

  • We plan to hold this event twice a year. When the next event is coming up, we’ll inform you of the details by email or in-app message.

  • From the standpoint of enhancing fairness, we request the cooperation of third-party organizations. The third-party organization is asked to assist in the selection of participants and topics, and in facilitating the dialogue sessions on the day of the event.