Ride with confidence
The Uber platform was built with safety in mind. Through incident prevention tools, insurance coverage, and technology that keeps you connected, we’re dedicated to helping you move safely and focus on what matters most.
Designing a safer ride
Driver screenings
All potential driver-partners must complete a criminal background screening process before they can accept ride requests through the Uber app.
Features to help keep you safe
On every trip, you can tap a button for safety tools and get help whenever you need it.
An inclusive community
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Your safety drives us
Safety features are designed into the app. So you get home after a night out. So you can tell your loved ones where you are. And so there’s help if something unexpected happens.*
Emergency assistance button
You can use the in-app emergency button to call and get help if you need it. The app displays your location and trip details, so you can quickly share them with authorities.
24/7 incident support
Our customer support team is specially trained to respond to urgent safety issues.
Share My Trip
Set up your Trusted Contacts and create reminders to share your trip status with friends and family in real time.
Safety Toolkit
Access the Uber app’s safety features all in one place whenever you’ve requested a ride with Uber.
2-way ratings
Your feedback matters. Low-rated trips are logged, and users may be removed.
GPS tracking
All rides on the Uber platform are tracked by GPS.
Anonymous communications
You can call or text the driver through the app from their device with phone number anonymization technology to communicate essential trip details without sharing personal information.
On Trip Reporting
If you feel unsafe while on a trip, you can immediately and discreetly report it to Uber. A member of our Safety Team will reach out for support shortly after the trip.
RideCheck
Using sensors and GPS data, RideCheck can help detect if a trip has an unexpected long stop. If so, we'll check on you and offer tools to get help.
Emergency Contacts
Create an emergency contact list within the Uber app. In the case of a serious incident, if support is unable to reach you, they will reach out to the Emergency Contact.
Guest Rides
Request rides behalf of a guest by entering the person's name and trip details directly in the Uber app. Once the trip is accepted, the app will display the guest's trip details to the driver for greater transparency.
Advanced Privacy
Gain greater control over your data by visiting Uber’s Privacy Center to understand and manage your data, and adjust privacy settings.
Insurance on every trip
Uber partners with leading insurance providers to help protect every trip.
Check your ride, every time
Before you hop in, take a second to double-check the app for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1:
Match the license plate number.
Step 2:
Match the car make and model.
Step 3:
Check the driver's photo.
Strengthening our community
Our Community Guidelines were established to keep Uber enjoyable and inclusive for everyone. Any person who doesn’t follow the guidelines can be removed from the platform.
Safer journeys for everyone
Our commitment to safety goes beyond the app. We partner with leading organizations to help make roads safer and our cities stronger.
Listening to a Safety Advisory Board
Uber develops new processes and features with the help of leading experts from the fields of safety and security, women’s safety, civil rights, and road safety.
Partnering with public safety officials
Uber has an investigative team of former law enforcement professionals who offer immediate assistance to public safety officials in active cases.
Supporting disaster-relief efforts
Our team works with government officials and organizations like the Red Cross to support relief efforts on the ground.
More about safety
*Certain requirements and features vary by region and may be unavailable.
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