Drive with confidence
You deserve to be able to go wherever the opportunity is. Get there with support on the road and technology that helps protect you and those around you.
Our Door-to-Door Safety Standard
Powered by Uber’s innovative technology, encouraging shared responsibility, and including guidance from health experts, these new measures are designed to help protect the health and safety of everyone who uses our platform.
Our Door-to-Door Safety Standard
New measures to help keep you safe and healthy.
In this together
To prioritize your health, all users are required to wear a face cover or mask. Users are also no longer allowed to sit in the front seat, to leave more space between each of you.
Face Cover Check
Before you go online, we ask you to take a photo of yourself, and our technology helps verify that you are wearing a face cover or a mask.
Health and safety supplies
We are working to reimburse you when buying health and safety supplies like face covers and disinfectants,
Expert-led guidance
We are working with the World Health Organization (WHO) to share safety tips and resources.
Ride Safety Feedback
You’ll now be able to leave feedback on health issues, such as a user not wearing a face cover or a mask. This helps us improve and holds everyone accountable.
Designing a safer experience
Features to help keep you safe
The app is built with technology to help you stay connected to your loved ones and our support team, so you can go even further.
Help if you need it
Specially trained incident response teams are available anytime right from the app.
An inclusive community
Through our joint efforts with cities and safety experts and by working together, we’re helping to create safe journeys for everyone.
Your safety drives us
Safety is designed into the experience. So you feel comfortable leasing at night. So you can tell loved ones where you’re going. And so you know you have someone to turn to if anything happens.*
24/7 incident support
Uber customer associates trained in incident response are available around the clock.
Follow My Ride
Friends and family can follow your route and will know as soon as you arrive.
2-way ratings
Your feedback matters. Low-rated leases are logged, and users may be removed to protect the Uber community.
Phone anonymization
If you need to contact your user through the app, your phone number may stay private.
GPS tracking
All Uber leases are tracked from start to finish, so there’s a record of your lease if something happens.
Coverage you can count on
Uber partners with leading insurance providers to help protect every lease.
Safer roads for everyone, thanks to you
You play a key role in helping to make cities safer and roads friendlier to move around in.
Staying focused while you're online
The app reminds you that you’re moving within the posted speed limit and to take healthy breaks, so you’re alert behind the wheel.
Safety tips
Local laws and advice from law enforcement officials offer ways you can help make a big difference in your safety and that of the people around you. Read more safety tips here.
Strengthening our community
Our Community Guidelines help users and lessor partners enjoy a safe and comfortable lease. Any person who doesn’t follow the guidelines may be at risk of being removed from the platform for the safety of the entire Uber community.
*Certain requirements and features vary by region and may be unavailable.
¹ This feature is in the process of rolling out and is currently only available in select markets.
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