In this video, you'll learn about:
- How to know where to meet the customer
- What to do if you need any help during dropoff
Spotlight on pickups
When you’re ready to deliver, you can go online in the Driver app. The app will surface available delivery requests near you. You can tap to accept.
The restaurant will be expecting you, but you can let the staff know you're there to pick up an order from the Uber Eats app. Delivery people have told us they match the name and the order number in the app with the order to confirm they have the right one before leaving the restaurant.
Locating your customer
If you’re unable to find the customer when delivering, you can call or message them in the app. If they don’t answer, you can tap the banner that appears to indicate that they didn’t answer. This will send them a notification.
If they don’t contact you quickly, you can follow the prompts to end the delivery.
A high number of canceled deliveries may indicate fraudulent activity in violation of our Community Guidelines and the Platform Access Agreement.
How to use the app for pickups
Waiting at the restaurant
Restaurants sometimes take longer than usual to prepare the food. You can tap the order details and report that the order is Not ready.
Getting delivery details in the app
Once you arrive at the delivery location, the app will give you details that the customer has provided, such as intercom and floor numbers that will help you locate them.
The app will work best in areas of your city where drivers and customers have cell service.
Incorrect delivery addresses
If a customer contacts you with a different address than the one they entered in the app, you're free to accept or decline the request. If you can and want to deliver the order to the new address, you can call our Support team for assistance. Otherwise, if you decline to deliver to the new address, you can dispose of the order.
Questions from delivery partners
- Any suggestions for how to transport an order?
An insulated bag can make for a better customer experience, but it isn’t required unless you’re delivering in a location where it’s required by law. Deliveries by bicycle may benefit from a more specialized bag to protect food from movement and weather conditions.
- What happens if an order spills in my vehicle?
You can apply for a cleaning fee through the app. Refunds are reviewed case by case, although they aren't guaranteed. Delivery partners report that transporting food in an insulated bag helps them prevent messes from happening.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.