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Help keep one another safe

Everyone has a role to play in helping to create a safe environment. That’s why we have standards on account sharing, account holder age, and more.

Account sharing is not allowed. To use any Uber app, you need to register and maintain an active account. Don’t let another person use your account, and never share your login information with anyone else.

  • Protect your account. Don’t let someone else access your account. Requesting a ride for another person who meets our age requirement is fine and not a violation of Uber’s Community Guidelines.

  • Protect your account. Never let someone else accept requests through the Uber app using your account.

  • Protect your account. Never let someone else rent a scooter or bike using your account.

You must be 18 years or older to have a rider account. Account holders can’t request a ride for someone under the age of 18 who will not be accompanied by either the account holder or another adult during the ride. Account holders also can’t rent a bike or scooter to be used by someone under the age of 18.

  • If you notice at pickup that your rider looks under 18, you can decline the trip and report it to Uber. Note that refusing or canceling trips on this basis will not impact your driver rating. It’s also a good idea to let your rider know why you can’t accept the trip, so they’re not left wondering what happened.

  • Adults can’t request a ride for someone under the age of 18 or allow them to ride alone.

  • People under the age of 18 aren’t allowed to rent a bike or scooter using the Uber app.

When driving with Uber, no one other than the requesting rider and the rider's guests are permitted in the vehicle. When riding with Uber, the account holder is responsible for the behavior of their entire party. If you request a ride or rent a bike or scooter for another adult, you’re held responsible for their behavior during their trip.

In addition, remember the Uber app is not intended to be used as a delivery service. Drivers have the right not to accept a ride, or to cancel the ride request, if the same was requested by a rider with the purposes of delivering an item and/or package. If you choose to use the Uber Apps for the purpose of package and/or item delivery, you are solely responsible and liable for whatever happens to the package(s) and/or item(s). Uber does not have insurance covering such packages and/or items.

For an easy pickup, the Uber apps give riders identifying information about drivers and their vehicles, including their license plate number, vehicle make and model, profile picture, and name.

  • So that Uber can provide accurate information, let us know your vehicle information and any updates to your documentation that may become invalid, like a driver’s license that's about to expire.

  • Always check your ride against the information provided in the app. Don't get into a car with a driver who doesn’t have the correct identifying information.

Seat belt use can be the most effective way to save lives and reduce injuries related to car crashes. Every driver and rider—including those in the back seat—should always buckle up. Riders should request a car that has enough seat belts for everyone in their party, and drivers can decline a ride if there are not enough seat belts for every passenger in their car.

For your safety, when riding a bike, motorcycle, or scooter, find a helmet that fits well. Helmets can help protect you when worn according to the manufacturer’s instructions: low on your forehead and snug under your chin.

Anyone using the Uber apps may choose to record all or part of a trip or delivery to the extent permitted by applicable laws, including to document an issue that they may wish to report to Uber or a relevant authority. Applicable laws or regulations may require any individual using recording equipment to notify and/or obtain consent of anyone being recorded. Please check local regulations in your city to determine if these apply.

Broadcasting a person’s image, audio, or video recording is not allowed.

Being out on the road means doing your part to help keep yourself and others safe. This means keeping your eyes on the road, being well rested, and watching for situations that may require quick action. We review reports of potentially unsafe driving behavior.

Drivers are expected to maintain their vehicles with brakes, seat belts, and tires in good operating condition, according to industry safety and maintenance standards, and to monitor for and repairing any parts that are recalled by the vehicle manufacturer.

Safe roadways means practicing safe behavior, which includes looking out for all travelers, regardless of how they get around.

  • Always look over your shoulder before exiting a vehicle, and keep an eye out for bicyclists, cars, pedestrians, and scooters.

  • Keep a lookout for other people who are traveling by bike, by scooter, or on foot, and be aware of the road conditions ahead of you.

Uber may take additional measures to try to preserve the safety of our platform during public emergencies, including but not limited to natural disasters, public health emergencies, and public crisis situations.

For example, if Uber receives notice from a public health authority that someone using the Uber platform may present a potential for public harm, we may waitlist the individual’s account until it is reasonably safe to allow the individual to resume using the Uber platform. Similarly, we may prevent individuals in an entire city or region from using part or all of the Uber platform in order to comply with guidance from authorities during a time of public health emergency, natural disaster, or other public crisis situation, or when the continued availability of the Uber platform might present a clear and present danger.

Treat everyone with respect

Follow the law