Request when you’re ready

August 17, 2017

Request when you’re ready

Uber Editor

Our driver-partners make every effort to arrive at your pickup location on time. As a rider, it’s good practice to only request a ride when you’re near the pickup location and ready to meet the driver.

As an effort towards making sure that our driver-partners get their due for the amount of time they spend on our platform, riders will be charged a nominal wait-time fee when the pick-up exceeds 5 minutes.

How it works:

Your driver-partner arrives at the pickup location – once there, a push notification is sent to you communicating his / her arrival
The driver-partner will wait for up to 5 minutes after arriving at the location
If the driver-partner has to wait for more than 5 minutes after he has reached the pick-up location, wait-time charges will kick in
If the driver-partner chooses to cancel the ride after waiting for 5 minutes, the rider may incur a cancellation fee
Wait-time charges are not applicable on uberPOOL

Wait-time charges (taxes as applicable on top)