Important information for drivers and delivery people
Cleaning supplies for your car
We are working to provide drivers with disinfectants to help you keep your car clean. Supplies are very limited, but we’re partnering with manufacturers and distributors to source as much as possible. We’ll be prioritizing distribution to drivers in cities with the greatest need.
“Leave at Door” Delivery
Eats customers have the option to use delivery notes to communicate how they’d like their orders delivered. They may include a note like “Please leave my order at the door” or “ring my doorbell and leave in the lobby.” You can see these instructions in the app under ‘customer note’ once you arrive at their location.
Supporting public health authorities
We have a team available 24/7 to support public health authorities in their response to the epidemic. Working with them, we may temporarily suspend the accounts of riders or drivers confirmed to have contracted or been exposed to COVID-19. We’re also consulting with an epidemiologist to make sure our efforts as a company are grounded in medical advice.
Support if you’re taken off the road
Any driver or delivery person who is diagnosed with COVID-19 or is individually asked to self-isolate by a public health authority will receive financial assistance for up to 14 days while their account is on hold. We’ve already helped drivers in some affected areas, and we’re working to quickly implement this worldwide.
Maintaining your Uber Pro status
The last thing you should have to worry about is losing your Uber Pro status. We are protecting the current Uber Pro status for all drivers for the remainder of this qualifying period.
Support if you rent a vehicle to drive
We have worked with our preferred global rental partners to ensure that any driver diagnosed with COVID-19 or individually quarantined can return their car with no penalty. We are also actively working with our U.S. preferred rental partners to allow no-penalty returns for any driver who wishes to return their rental car.