Information about taking trips
Once you’re ready to drive, we can show you at a glance how to accept and navigate your first trip.
In this video, you’ll learn about:
- Accepting a trip
- Finding your rider
- Picking up your rider
In a quick follow-up video, learn about:
- Navigating with the Driver app
- What to do during a trip
- Dropping off your rider
How to take a trip
1. Tap GO in the app to start. The app will match you with a rider request nearby.
2. Tap to accept the request.
3. You can navigate to your rider any way you choose. The Uber app offers navigation as an option.
4. Once you’ve picked up a rider, slide the start trip button. You can navigate to their destination any way you or your rider want.
5. When you reach the destination, slide the complete trip button.
Here are a few other tips offered by Uber driver-partners and riders that you might find helpful.
Use the app to contact a rider
Accepted a trip but can’t find your rider? The app lets you call or send a text to them.
Do a quick name check
When your rider gets in the car, ask their name to make sure you’ve got the right person.
Tap the map
Anytime you want to see an overview of the whole route, you can tap the map to zoom out.
Navigate with your favorite app
Your Driver app has a built-in map and directions, but you can also navigate with other apps while driving with Uber.
To set your preferred navigation app, tap your profile picture in the upper right corner. Then tap Account, App Settings, and Navigation.
Questions from drivers
- What if my rider is acting unsafe or rude?
You can report issues with your rider by tapping Help at the top, followed by Trip Issues and Adjustments.
- How do cancellations work?
You can cancel a trip before or after a pickup. The best way to avoid taking trips you don’t want is to go offline when you’re no longer available.
- How do I stop getting trip requests when I’m done driving?
Just tap Go Offline on the map when you don’t want to get trip requests anymore.
- What if I get a request that’s too far for me to drive?
You may occasionally get a ride request with a destination that’s far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you.
If a trip like this is farther than you want to drive, you can always decline. The request will automatically be sent to another driver nearby.
The information provided on this web page is intended for informational purposes only and may not be applicable in your country, region, or city. It is subject to change and may be updated without notice.