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You are all set to start arranging rides for your guests. Here’s more information if you need it.
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Contact us 24/7 at business-support@uber.com.
需要協助嗎？
To becoming more familiar with using the Central dashboard and how to handle rider issues, explore the topics below.
Navigating the ride cards
Expanding the ride cards will allow you to request support, report lost items, rebook trips, and book return trips.
Tracking ride status and seeing driver details
You can track a ride’s status and see the driver’s name, photo, vehicle make and model, and more from the “Today’s rides” tab of the dashboard.
Canceling rides
Cancel rides from the “Today’s rides” tab of the dashboard. Canceling a ride may incur a cancellation fee.
Learning about the rider experience
Find out more about what your guest will experience with Central rides in the Help Center.
Refining a pickup location
After entering the pickup address, you can refine the location by selecting the pin and dragging it to the exact pickup spot.
Handling lost items or other rider issues
Refer to the article below if a rider loses an item or has a different issue with a trip.
Fixing ride-scheduling issues
If you get an error saying a Scheduled Ride can’t be requested in an area, that means the area doesn’t always have a reliable number of drivers available. You’ll need to either request an on-demand Immediate Ride or create a Flexible Ride for your guest.
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