July 19, 2015
Rider Safety, Our Top Priority
JY
Jessica Yam
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Uber is committed to being a safe, reliable ride in Hong Kong. From before the start of your trip until after it’s finished, safety is built into every step of the Uber experience.
BEFORE YOU RIDE
| BACKGROUND CHECKS | EXTENSTIVE SCREENING | INSURANCE | |
| Drivers are required to clear a third party background screening of public records, go through in person training, and possess valid documentation in order to qualify. | Uber prohibits drug or alcohol offenses, severe traffic violations, and sexual offenses. | From pick up to drop off, your ride is covered by a third party commercial insurance policy. | |
REQUEST A RIDE
| SAFE PICKUPS | NOBODY’S A STRANGER | TOP SERVICE QUALITY | |
| The app pinpoints your location so you can request a ride from anywhere and wait safely. | Your driver’s name, photo, and vehicle information appear in the app. | Constant rider feedback encourages top quality service and insures that only the best drivers are on the road. | |
DURING YOUR TRIP
| ALWAYS ON THE MAP | SHARE MY ETA | HASSLE-FREE PAYMENTS | |
| The GPS-enabled map provides your driver’s location and trip details in real-time. | Share your ETA with friends and family to keep track of your ride and safe arrival. | Your credit card is on file so you never need to carry cash or stop at an ATM. | |
AFTER YOU RIDE
| ACTIONABLE FEEDBACK | TRIP HISTORY | 24/7 SUPPORT | |
| You rate your experience after every trip and drivers do the same. | After each ride, you receive a detailed email receipt with trip route, driver name, and total fare | Lose something? Have questions? Contact our 24/7 rider support. | |
https://www.youtube.com/watch?v=lcYpoXn3L3k&feature=youtu.be
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