Providing reliable options for everyone to be mobile
The power of our technology is only as strong as the people who have access to it. Removing barriers is a priority, so that everyone, no matter their abilities, can move freely.
Building accessibility into our products
The Uber app is designed to provide better options for mobility for as many people as possible, including those who may have a disability or need additional assistance.
WAV connects riders who have mobility disabilities with drivers in wheelchair-accessible vehicles that are equipped with ramps or lifts. This service is available and expanding in cities across the US. In order to make cities more wheelchair-accessible, WAV technology is being shared with taxi operators around the world.
Assist matches riders with top-rated drivers who have been trained to assist riders who need a helping hand. The service is available in more than 70 cities around the world.
People who drive with the Uber app have been provided with information to help them understand their obligations to accommodate riders with service animals.
With VoiceOver for iOS, TalkBack for Android, and wireless Braille display compatibility, the app makes it easier for riders who are blind to get where they’re going. Plus, cashless payment doesn’t require counting out and exchanging cash.
The Driver app
Drivers can self-identify as deaf or hard of hearing in the Driver app to unlock features that make it easier to drive and help them communicate with riders.
Drivers who are deaf or hard of hearing
Uber’s thousands of drivers who are deaf and hard of hearing provide more rides per month in the US on average than other drivers.
Partnering with accessibility leaders
Our partnerships with the Communication Service for the Deaf, the National Association of the Deaf, and Telecommunications for the Deaf and Hard of Hearing Inc. (TDI) help us to continue developing new processes and features that enhance trips for drivers who are deaf.
Uber was named Ruderman Best in Business 2016
In September 2016, Uber was recognized by the Ruderman Family Foundation as one of 18 companies leading the way in supporting people with disabilities.
Start a conversation
In recognition of Deaf Awareness Month, we launched a new resource to help riders communicate with their drivers who are deaf or hard of hearing by teaching them simple phrases in American Sign Language.